Join the digital customer revolution
20 June 2019
The Crystal, London
In the midst of the customer-centric revolution, industries are being fundamentally disrupted.
At Connected Customer 2019, we’ve ripped up the rule book on what customer conferences should be. When Amazon revolutionised e-commerce, they were thinking about the next thirty years of business, not tomorrow’s problems – so why should you?
We’ve built an agenda alongside the change-makers who’ve disrupted their industries, and the organisations who’ve forged new paths in struggling sectors. With 400+ attendees from 270+ of the world’s biggest, most innovative brands – get your ticket and join the customer revolution.
Connected Customer 2019 is taking inspiration from past visions of the future. We’re talking about those 60’s visions of flying cars, robot butlers and self-walking dog leashes – and we’re borrowing some of that 60’s optimism.
We’re not looking at today’s limitations and we’re not here to plaster the holes in your current CX; but show you how to reinvent your customer strategy to enact actual, fundamental change – not just for today, but for the next thirty years.
The three stages explore the three questions every company will need address to keep pace with the digital age. Here’s a look at what they cover:
How will you interact with your customer?
How will your customer view you?
How will you understand your customer?
Managing Director, Head of Barclays Consumer Strategy, Barclays
Senior Director, Global Loyalty Platforms, Hilton Hotels
Chief Operating Officer, Rakuten Viber
Geraldine de Boisse
Chief Product Officer, Bulb
Global Director of Communication, Deezer
Director of Verb Brands, Verb
Co-Founder, COO, Feedr
Director, Digital Product Innovation, LV=
- All Topics
20 June 2019 Thursday, 20 June 2019
Welcome address and Chair's opening remarks
Engagement strategies for the connected customer
Customer Journeys | Brand | Personalisation
New technologies | Future analytics
Customer loyalty | Personal data economy | New Disruptors
Chair’s closing remarks and drinks reception
Connect with your audience
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
We’ve hand-picked some of the best hotels, restaurants, and bars in London for you to explore during your stay.
NEXT GEN LOCATION
We’ve moved to the iconic venue, The Crystal, on Victoria Docks – one of the world’s most sustainable buildings.
1 day conference pass, lunch & refreshments and a drinks reception
When you buy 3 or more tickets