Deliver the future today with practical lessons from AI’s frontrunners

27 March 2019

The Courthouse Hotel Shoreditch, Old Street, London

TechNOVA: AI in Financial Services will gather together the greatest minds across banking, insurance and capital markets to expand understandings of AI, and build practical knowledge on how to develop real, implementable systems.

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An AI culture

HSBC, AIG, Santander and M&G Prudential will discuss how they have introduced AI into their business, and how they have adapted business culture to allow AI to thrive

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Data focus

At the heart of AI is data – learn how to effectively utilise data to build the best AI systems and protect your business

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A risk ethic?

Understand the risks associated with AI and the ethical implications of introducing AI from RBS, Northern Trust, AFME and the all-party parliamentary committee on AI to ensure your AI performs

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Customer-facing AI

With case studies including Tinkoff Bank and Friendsurance, learn the different methods to effectively build AI into your customer interface

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Creating an AI office

Autonomous systems can revolutionise your business – discover how ING, EXO Investing and Topdanmark have utilised AI to streamline operations and improve office efficiency

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Regulatory hurdles

Stay ahead of regulation to ensure your AI does not meet legal problems, and save your financial future

Speakers

Louise Smith, RBS, TechNOVA Speaker

Louise Smith

Head of Intelligent Automation, Royal Bank of Scotland

Nils Mork-Ulnes, AIG, TechNOVA Speaker

Nils Mork-Ulnes

Head of Strategy – Science, AIG

Pips Bunce, Credit Suisse, TechNOVA Speaker

Pips Bunce

Director: Head of Global Markets Technology Core Engineering Strategic Programs, Credit Suisse

Peter Jackson Legal & General, TechNOVA Speaker

Peter Jackson

Director – Group Data Scientist, Legal & General

Henrike Mueller, Financial Conduct Authority, TechNOVA Speaker

Henrike Mueller

Policy Manager, Financial Conduct Authority

Maxim Evdokimov, Tinkoff Bank, TechNOVA Speaker

Maxim Evdokimov

Chief Digital Customer Experience Officer, Tinkoff Bank

Krisztian Kurtisz, Cherrisk, TechNOVA Speaker

Krisztián Kurtisz

Chief Executive Officer, Cherrisk and UNIQA Hungary

Bas Geerdink, ING, TechNOVA Speaker

Bas Geerdink

Technology Lead - AI & Big Data, ING

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Agenda

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AI in Financial Services Wednesday, 27 March 2019

09.00

Welcome address and Chair's opening remarks: Sara El-Hanfy, Innovation Technologist - Machine Learning and Data, Innovate UK

Opening keynote address

09.10

A paradigm emerges: the future of data and the UK as a hub for global AI leadership


Louise Smith, RBS, TechNOVA Speaker
Louise Smith

Head of Intelligent Automation , Royal Bank of Scotland

Session 1

Creating the prime conditions for AI adoption

09.30
Panel discussion

Tracing the AI journey from conceptualisation to implementation

  • How can areas most ready for AI disruption be identified?
  • Top down or bottom up: what works best?
  • What are the greatest barriers to wide-scale implementation of AI?
  • How can barriers to implementation be overcome?
  • How can the workforce be best prepared to work alongside AI?
  • Accessing the data for AI to learn: are ‘data trusts’ the solution?

Priyank Patwa, M&G Prudential, TechNOVA Speaker
Priyank Patwa

Head of AI and Machine Learning , M&G Prudential

Rakhee Ojah-Maharaj, HSBC, TechNOVA Speaker
Rakhee Ojah-Maharaj

Product Owner: Corporate and Institutional Digital Transformation , HSBC

Prajwal Shreyas, Santander, TechNOVA Speaker
Prajwal Shreyas

Data Science Manager , Santander

10.00

Leveraging semantic AI for next generation operations and customer experience

  • Turn data lakes and information silos into an actionable network of knowledge and insights
  • Increase productivity, enforce compliance, improve risk awareness and apply process automation
  • Create innovative business models driven by data analytics

Alex Stumpfegger photo
Alexander Stumpfegger

Managing Director , CID

10.20

Seeing eye to AI: creating an organisational structure that drives collaboration

  • How can businesses ensure interdepartmental communication to enable AI development?
  • What is the ideal make-up of innovation departments and teams?
  • Vertical and horizontal: maximising opportunities across both sectors and functions
  • Creating a common language and understanding across business and tech

Nils Mork-Ulnes, AIG, TechNOVA Speaker
Nils Mork-Ulnes

Head of Strategy – Science , AIG

10.40

Mitigating model risk by ensuring reproducibility

  • Leveraging AI models into every day financial service processes
  • Engaging with data duplication and tracing the reproducibility of a single model in production
  • How to drive innovation while balancing demands from regulators and stakeholders
  • Facing the challenge: best practices in transparency, and auditability

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Stuart Herd

Customer Success Manager , Domino Data Lab

Stig Pedersen, Topdanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning , Topdanmark

Session 2

Crimson Stage: Benefiting the customer | Scarlet Stage: Streamlining operations

Click here for Crimson Stage: Benefiting the customer
Click here for Scarlet Stage: Streamlining operations
11.30
Case study | Tinkoff Bank

Money simplified: utilising AI systems to provide a customer-centric service

The deluge of data combined with AI’s powerful and analytical capabilities is creating opportunities to deliver supreme personalisation across all areas of money management. Maxim Evdokimov will describe how Tinkoff has effectively utilised AI systems to become the leader in online banking in Russia, and has developed innovative voice technology to benefit customers.


Maxim Evdokimov, Tinkoff Bank, TechNOVA Speaker
Maxim Evdokimov

Chief Digital Customer Experience Officer , Tinkoff Bank

11.45
Case study | KBC Group

Key success factors of AI implementation across projects

  • Understanding the customer: identifying where AI can offer the most for customer service
  • Avoiding the risks associated with introducing AI in the financial industry
  • Banking and insurance: drawing parallels in AI implementation
  • Unpacking AI: learning lessons from success stories across the financial industry

Ruben Audenaert, KBC Group, TechNOVA Conference Speaker
Ruben Audenaert

Data Analytics and Artificial Intelligence Development , KBC Group

12.00
Case study

Back to basics: combining the complexity of AI with the simple principles of financial services


12.20
Case study | Cherrisk

AI online and offline: utilising technologies to improve customer experience and transform customer habits

AI can create innovative ways for customers to engage with, and understand, their insurance. Krisztián Kurtisz will demonstrate how CHERRISK’s chatbot, Emma, takes the insurance experience to new levels, supporting the on-boarding process, dealing with claims and offering exciting risk-reduction games to expand customers’ risk-awareness – reducing their likelihood of engaging in risky situations offline and promoting a safe community environment.


Krisztian Kurtisz, Cherrisk, TechNOVA Speaker
Krisztián Kurtisz

Chief Executive Officer , Cherrisk and UNIQA Hungary

12.35
Panel discussion

Delivering the perfect AI-driven experience: understanding what’s possible today and tomorrow

  • Possibilities and limitations: gauging the state of current technological maturity
  • Building on customer insight: what services do customers really want?
  • Beyond the chatbot: can AI deliver human-like interactions?
  • How are virtual personal assistants set to evolve? Are they the channel of the future?
  • How could voice technology be used to better engage customers?
  • Finance as a passive service: evolving robo-advice to robo-control
  • What will the ideal financial services experience look like to the customer of 2025?

Maxim Evdokimov, Tinkoff Bank, TechNOVA Speaker
Maxim Evdokimov

Chief Digital Customer Experience Officer , Tinkoff Bank

Adrian Boal, Pockit, TechNOVA Speaker
Adrian Boal

Head of Customer Operations , Pockit

Chaired by Prof. Peter Hahn, Henry Grunfel Chair of Banking, The London Institute of Banking and Finance


11.30
Case study | Exo Investing

Creating fully autonomous systems: towards total automation

Exo Investing’s operational infrastructure is built with AI at the centre. The business’s response to any customer input or request is, in general, fully automated. Lennart Asshoff will describe the challenges of creating fully autonomous AI-enabled systems and of getting them to work successfully together.


Lennart Asshof, Exo Investing, TechNOVA Speaker
Lennart Asshoff

Chief Executive Officer , Exo Investing

11.45
Case study | ING

Building an architecture for AI technology

ING are utilising AI technology to build products that serve their customers – and streamline back-office organisations. Bas Geerdink will discuss how and why ING has developed an AI strategy, as well as demonstrating the technology and architecture that has built the success – and kept staff in all corners of the business up-to-date with the latest technology and developments.


Bas Geerdink, ING, TechNOVA Speaker
Bas Geerdink

Technology Lead - AI & Big Data , ING

12.00
Case study | Rainbird.AI

The best of both worlds: solve your pain points while remaining transparent with explainable AI

So often in financial services, firms have been faced with ‘Sophie’s choice’: a sacrifice of end-to-end transparency for the heightened productivity of AI. But with regulators, businesses and customers all increasingly demanding transparency in the technology transforming the financial world, the ‘black box’ is no longer an option. Ben Taylor explores the technology shaping our financial markets – an industry in which efficiency and ethics should never be mutually exclusive.


Ben Taylor, Rainbird, TechNOVA Sponsor
Ben Taylor

Chief Executive Officer , Rainbird.ai

12.20
Case study | Topdanmark

Utilising AI to improve operations

After identifying areas that could, in theory, be easily improved with AI, Topdanmark began developing AI to drive operational improvement. Stig Pederson will describe the journey from developing AI models to introducing AI in production and discuss how AI can improve operations across a company.


Stig Pedersen, Topdanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning , Topdanmark

12.35
Panel discussion

Enabling artificially-intelligent operations: finding opportunities and building on successes

  • How can AI help to identify the areas most in need of operational overhaul?
  • What systems and functions can be most rapidly streamlined with AI?
  • Choosing battles: understanding where current AI technology may fall short
  • Understanding your successes as thoroughly as your failures
  • Ears on the ground: staff feedback as valued input
  • From small beginnings: how can initial successes be rolled out at scale?
  • An autonomous future: envisioning the evolution of AI driven operations

Lennart Asshof, Exo Investing, TechNOVA Speaker
Lennart Asshoff

Chief Executive Officer , Exo Investing

Bas Geerdink, ING, TechNOVA Speaker
Bas Geerdink

Technology Lead - AI & Big Data , ING

Stig Pedersen, Topdanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning , Topdanmark

13.05

Lunch hosted by Salesforce

Session 3

Crimson Stage: Risk, accountability and ethics | Innovation Exchange: Workshops

Click here for Crimson Stage: Risk, accountability and ethics
Click here for Innovation Exchange: Workshops

Chaired by Prof. Peter Hahn, Henry Grunfel Chair of Banking, The London Institute of Banking and Finance


14.20

Understanding and managing the risks of biased AI

  • What are the risks a biased AI could bring?
  • Cracks in foundations: understanding that bias is built into all data sets
  • How can bias arise from anonymised data sets?
  • Is continual testing the only way to ensure AI is unbiased?

Nicole Sandler

Vice President: FinTech and RegTech Lead , Barclays

15.00
Panel discussion

Algorithms, accountability and explainability: who is responsible for AI?

  • Exploring the current regulatory and legal frameworks
  • What are the ethical considerations for responsible AI deployment?
  • How are regulators and policy makers responding to the AI-dynamic?
  • Good AI governance and risk management: how do we make this work?
  • Solving the ‘explainability’ paradox
  • How does GDPR impact our ability to utilise AI?
  • Consumer protection: overcoming concerns and positioning AI as a force for good

Wincie Wong, RBS, TechNOVA Speaker
Wincie Wong

Head of Innovation for Supply Chain Services , Royal Bank of Scotland

Nick Skinner, Northern Trust, TechNOVA Speaker
Nick Skinner

SVP Market Advocacy & Innovation Research , Northern Trust

Fiona-Willis, AFME, TechNOVA Speaker
Fiona Willis

Lead: AI in Capital Markets Taskforce , AFME

Matt Connell, CII, TechNOVA Speaker
Matthew Connell

Director: Policy and Public Relations , Chartered Institute of Insurers

Winston Green, Irwin Mitchell, TechNOVA Speaker
Winston Green

Partner , Irwin Mitchell

14.20

Building your blueprints

In this session, Martin Thorn will be leading a focused workshop on the most effective ways to implement AI in your business and strategies for overcoming the obstacles that you will face. Martin will set the scene with a presentation before breaking out into smaller discussion groups.


Martin Thorn, CYBG, TechNOVA Speaker
Martin Thorn

Senior Manager – Decisioning, Analytics & AI , CYBG

15.00
Lightning pitches

Chaired by Sophie Winwood, Associate, Anthemis

Innovative financial services start-ups that have built their solution using AI will have the opportunity to showcase their propositions in a bid to be crowned ‘Most Promising AI Start-Up’. Each will have 5 minutes to present to the room and take questions.


15.10
Pitch 1 | InsureBot

InsureBot – a humanoid robot – has advanced social skills allowing it to communicate and interact with customers and insurers.


Raffael Maiani, Insurebot, TechNOVA Speaker
Raffael Maiani

Chairman and CEO , Insurebot

15.15
Pitch 2 | Axyon

Axyon has leveraged AI and machine learning to provide smart and predictive analytics for loan syndicates and to improve fund performance


Giacomo Barigazzi, Axyon.AI, TechNOVA Speaker
Giacomo Barigazzi

Vice President Global Sales , Axyon.AI

15.20
Pitch 3 | Tapoly

Tapoly has developed an AI platform to analyse data and make more efficient decisions on their commercial insurance offerings to freelancers, contractors and small businesses


Janthana Kaenprakhamroy, Tapoly, TechNOVA Speaker
Janthana Kaenprakhamroy

Founder and Chief Executive Officer , Tapoly

15.25
Pitch 4 | Voxo

Voxo will help you extract, analyse and visualize voice conversation content to unlock key insight from new data sources


Johan Wadenholt, Voxo, TechNOVA Speaker
Johan Wadenholt

Chief Executive Officer , Voxo

15.30
Pitch 5 | Auquan

Auquan offers solutions to your data problems, allowing you to deliver more profits for clients.


Chandini Jain, Auquan, TechNOVA Speaker
Chandini Jain

Founder , Auquan

15.35
Pitch 6 | Kovrr

Kovrr empowers insurers to understand, quantify and manage cyber risk through risk selection and accumulation as well as pricing.


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Tom Boltman

Strategic Growth , Kovrr

Session 4

An outlook on the transformational power of AI

16.00
Technologist’s perspective

Envisioning tomorrow – how will AI shape the future of financial services?


16.20
An interview

Ethical AI; building a future without bias and intractability

In this session Bishop Steven, member of the House of Lords Select Committee on AI and the All Party Group on AI, will discuss the ethical questions surrounding AI, and the importance of these questions in the future of AI systems.


Bishop of Oxford Steven Croft, House of Lords, TechNOVA Speaker
Bishop of Oxford Steven Croft

All Party Committee on AI and House of Lords AI Committee , House of Lords

Kathryn Pritchard, University of Durham, TechNOVA Speaker
Kathryn Pritchard

Research Fellow , University of Durham

16.40
In conversation

New era of protection: the future of financial regulation in the world of AI

In this session, our speakers will discuss with one another the regulatory safeguards that will be required as consumers relinquish more and more of their financial decision making to AI.


Henrike Mueller, Financial Conduct Authority, TechNOVA Speaker
Henrike Mueller

Policy Manager , Financial Conduct Authority

Steve Tigar, MoneyDashboard, TechNOVA Speaker
Steve Tigar

Chief Executive Officer , MoneyDashboard

17.00
Closing keynote address

Assessing the transformational power of AI: envisaging the future of the financial services


Pips Bunce, Credit Suisse, TechNOVA Speaker
Pips Bunce

Director: Head of Global Markets Technology Core Engineering Strategic Programs , Credit Suisse

17.20

Chair’s closing remarks and drinks reception


Join us at the Jailhouse Bar for the official drinks reception

Jailhouse Bar, set within the former Police Station of the Old Street Magistrate’s Court, celebrates the very best of the drinks world whilst being surrounded by historically significant architecture, including former prison cells. Network with industry experts in the cells where the Kray twins were held (whilst enjoying a glass of wine or a refreshing beer)!

“A thought-provoking conference that covered the most disruptive technologies and had experts from across the industry share their expertise and insight."

Chief Platform Officer, Starling Bank

"Interesting look into the current situation of AI in the market."

Head of Automated Customer Experience, Nordea

"The people who come to these events are having the right conversations with the right people."

Director of Sales Engineering, EMEA, Sitecore

Tickets

All tickets include:

1 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets

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£995.00 + VAT

 

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£1,595.00 + VAT

 

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FinTech rate application

If your organisation is a start up at seed stage, has <£2 million in annual revenues, and has been in business <3 years, you can apply for the FinTech rate of £395.*

Connect with your audience

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

Hospitality packages

On-site event branding

One-to-one meetings

Exhibition space

Sponsors

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2019 Speaker Interviews

The successful adoption of AI requires identifying the right areas for innovation and creating AI which can be scaled-up. Angel discusses in what areas AI will have the more transformative impacts and the processes by which small use-cases of AI can be scaled-up.

AI has the potential to transform the financial services, from customer engagement to risk management and cost management. Maxim discusses how AI has pushed Tinkoff to thrive in Russia and how voice technology has the potential to continue this revolution.

Business culture can be one of the key obstacles to effective AI integration in a company. Martin discusses how AI can be demystified for colleagues across all departments to allow effective implementation.

AI offers a more convenient way for customers to engage with their financial providers. Sebastian discusses how Friendsurance is providing new ways for customers to engage with their insurance and how AI will transform Bancassurance strategies.

2018 Highlights

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Venue

The Courthouse Hotel Shoreditch