Deliver the future today with practical lessons from AI’s frontrunners

27 March 2019

The Courthouse Hotel Shoreditch, Old Street, London

~ Speaker Announcement ~

Louise Smith, Head of Intelligent Automation at Royal Bank of Scotland will be delivering the opening keynote address titled, ‘A paradigm emerges: the future of data and the UK as a hub for global AI leadership.’

TechNOVA: AI in Financial Services will gather together the greatest minds across banking, insurance and capital markets to expand understandings of AI, and build practical knowledge on how to develop real, implementable systems.

69%

of banks say poor data management is a barrier to the uptake of AI within their organisation

23%

of insurers already use chatbots to guide customers through processes

84%

of banks fear regulatory and liability issues

70%

of insurers think voice assistants will be the next big customer channel

49%

of banks are already using AI to personalise customer experience

20%

of insurers already use AI to streamline onboarding by only asking questions most appropriate to individual customers

7%

of banks think their organisation’s use of AI is highly sophisticated

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An AI culture

HSBC, AIG, Santander and M&G Prudential will discuss how they have introduced AI into their business, and how they have adapted business culture to allow AI to thrive

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Data focus

At the heart of AI is data – learn how to effectively utilise data to build the best AI systems and protect your business

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A risk ethic?

Understand the risks associated with AI and the ethical implications of introducing AI from RBS, Northern Trust, AFME and the all-party parliamentary committee on AI to ensure your AI performs

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Customer-facing AI

With case studies including Tinkoff Bank and Friendsurance, learn the different methods to effectively build AI into your customer interface

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Creating an AI office

Autonomous systems can revolutionise your business – discover how ING, EXO Investing and Topdanmark have utilised AI to streamline operations and improve office efficiency

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Regulatory hurdles

Stay ahead of regulation to ensure your AI does not meet legal problems, and save your financial future

Speakers

Louise Smith, RBS, TechNOVA Speaker

Louise Smith

Head of Intelligent Automation, Royal Bank of Scotland

Nils Mork-Ulnes, AIG, TechNOVA Speaker

Nils Mork-Ulnes

Head of Strategy – Science, AIG

Pips Bunce, Credit Suisse, TechNOVA Speaker

Pips Bunce

Director: Head of Global Markets Technology Core Engineering Strategic Programs, Credit Suisse

Huma Lodhi, Direct Line Group, TechNOVA Speaker

Huma Lodhi

Principal Data Scientist of AI and Machine Learning, Direct Line Group

Bishop of Oxford Steven Croft, House of Lords, TechNOVA Speaker

Bishop of Oxford Steven Croft

All Party Committee on AI and House of Lords AI Committee, House of Lords

Angel Serrano, Santander, TechNOVA speaker

Angel Serrano

Head of AI, Santander

Peter Jackson Legal & General, TechNOVA Speaker

Peter Jackson

Director – Group Data Scientist, Legal & General

Henrike Mueller, Financial Conduct Authority, TechNOVA Speaker

Henrike Mueller

Policy Manager, Financial Conduct Authority

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Agenda

  • All Topics
  • Banks
  • Insurers
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AI in Financial Services Wednesday, 27 March 2019

09.00

Welcome address and Chair's opening remarks: Sara El-Hanfy, Innovation Technologist - Machine Learning and Data, Innovate UK

Opening keynote address

A paradigm emerges: the future of data and the UK as a hub for global AI leadership


  • Banks

Louise Smith, RBS, TechNOVA Speaker
Louise Smith

Head of Intelligent Automation , Royal Bank of Scotland

Session 1

Creating the prime conditions for AI adoption

09.30
Panel discussion

Tracing the AI journey from conceptualisation to implementation

  • How can areas most ready for AI disruption be identified?
  • Top down or bottom up: what works best?
  • What are the greatest barriers to wide-scale implementation of AI?
  • How can barriers to implementation be overcome?
  • How can the workforce be best prepared to work alongside AI?
  • Accessing the data for AI to learn: are ‘data trusts’ the solution?

  • Banks
  • Insurers

Angel Serrano, Santander, TechNOVA speaker
Angel Serrano

Head of AI , Santander

Priyank Patwa, M&G Prudential, TechNOVA Speaker
Priyank Patwa

Head of AI and Machine Learning , M&G Prudential

Rakhee Ojah-Maharaj, HSBC, TechNOVA Speaker
Rakhee Ojah-Maharaj

Product Owner: Corporate and Institutional Digital Transformation , HSBC

Leveraging semantic AI for next generation operations and customer experience

  • Turn data lakes and information silos into an actionable network of knowledge and insights
  • Increase productivity, enforce compliance, improve risk awareness and apply process automation
  • Create innovative business models driven by data analytics

  • Banks
  • Insurers

Alex Stumpfegger photo
Alexander Stumpfegger

Managing Director , CID

Seeing eye to AI: creating an organisational structure that drives collaboration

  • How can businesses ensure interdepartmental communication to enable AI development?
  • What is the ideal make-up of innovation departments and teams?
  • Vertical and horizontal: maximising opportunities across both sectors and functions
  • Creating a common language and understanding across business and tech

  • Insurers

Nils Mork-Ulnes, AIG, TechNOVA Speaker
Nils Mork-Ulnes

Head of Strategy – Science , AIG

Mitigating model risk by ensuring reproducibility

Senior Representative – Domino Data Lab


  • Banks
  • Insurers

Stig Pederson, TopDanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning & Group RPA , Topdanmark

Session 2

Benefiting the customer | Streamlining operations

Benefiting the customer
Streamlining operations
11.30

Chaired by Sara El-Hanfy, Innovation Technologist – Machine Learning and Data, Innovate UK


Case study | Tinkoff Bank

Money simplified: utilising AI systems to provide a customer-centric service

The deluge of data combined with AI’s powerful and analytical capabilities is creating opportunities to deliver supreme personalisation across all areas of money management. Maxim Evdokimov will describe how Tinkoff has effectively utilised AI systems to become the leader in online banking in Russia, and has developed innovative voice technology to benefit customers.


  • Banks

Maxim Evdokimov, Tinkoff Bank, TechNOVA Speaker
Maxim Evdokimov

Chief Digital Customer Experience Officer , Tinkoff Bank

Case study | Friendsurance

Back to basics: combining the complexity of AI with simple principles of insurance

AI systems are complex, but they can be effectively integrated into a system that reflects the social side of insurance, creates rewards for customers and builds loyalty. Sebastian will demonstrate how Friendsurance are revolutionising the industry by going back to the basic ideals of insurance – alongside a revolutionary AI-led digital platform.


  • Insurers

Sebastian Herfurth, Friendsurance, TechNOVA Speaker
Sebastian Herfurth

Co-founder and Chief Executive Officer , Friendsurance

The personal assistant: redrawing the boundaries

The combination of the digital and the personal touch is revolutionising how customers engage with their bank. The speaker will discuss how they have developed robo-advisors, which is revolutionising the way customers engage with their money.


  • Banks
  • Insurers
Panel discussion

Delivering the perfect AI-driven experience: understanding what’s possible today and tomorrow

  • Possibilities and limitations: gauging the state of current technological maturity
  • Building on customer insight: what services do customers really want?
  • Beyond the chatbot: can AI deliver human-like interactions?
  • How are virtual personal assistants set to evolve? Are they the channel of the future?
  • How could voice technology be used to better engage customers?
  • Finance as a passive service: evolving robo-advice to robo-control
  • What will the ideal financial services experience look like to the customer of 2025?

  • Banks
  • Insurers

Maxim Evdokimov, Tinkoff Bank, TechNOVA Speaker
Maxim Evdokimov

Chief Digital Customer Experience Officer , Tinkoff Bank

Sebastian Herfurth, Friendsurance, TechNOVA Speaker
Sebastian Herfurth

Co-founder and Chief Executive Officer , Friendsurance

Adrian Boal, Pockit, TechNOVA Speaker
Adrian Boal

Head of Customer Operations , Pockit

11.30

Chaired by Prof. Peter Hahn, Henry Grunfel Chair of Banking, The London Institute of Banking and Finance


Case study | Exo Investing

Creating fully autonomous systems: towards total automation

Exo Investing’s operational infrastructure is built with AI at the centre. The business’s response to any customer input or request is, in general, fully automated. Lennart Asshoff will describe the challenges of creating fully autonomous AI-enabled systems and of getting them to work successfully together.


  • Banks

Lennart Asshof, Exo Investing, TechNOVA Speaker
Lennart Asshoff

Chief Executive Officer , Exo Investing

Case study | ING

Building an architecture for AI technology

ING are utilising AI technology to build products that serve their customers – and streamline back-office organisations. Bas Geerdink will discuss how and why ING has developed an AI strategy, as well as demonstrating the technology and architecture that has built the success – and kept staff in all corners of the business up-to-date with the latest technology and developments.


  • Banks

Bas Geerdink, ING, TechNOVA Speaker
Bas Geerdink

Technology Lead - AI & Big Data , ING

Case study | Rainbird.AI

The best of both worlds: solve your pain points while remaining transparent with explainable AI

So often in financial services, firms have been faced with ‘Sophie’s choice’: a sacrifice of end-to-end transparency for the heightened productivity of AI. But with regulators, businesses and customers all increasingly demanding transparency in the technology transforming the financial world, the ‘black box’ is no longer an option. Ben Taylor explores the technology shaping our financial markets – an industry in which efficiency and ethics should never be mutually exclusive.


  • Banks
  • Insurers

Ben Taylor, Rainbird, TechNOVA Sponsor
Ben Taylor

Chief Executive Officer , Rainbird.ai

Case study | Topdanmark

Utilising AI to improve operations

After identifying areas that could, in theory, be easily improved with AI, Topdanmark began developing AI to drive operational improvement. Stig Pederson will describe the problems that emerged with introducing AI in production environments, detailing how these were overcome, and discussing how AI can improve operations across a company.


  • Insurers

Stig Pederson, TopDanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning & Group RPA , Topdanmark

Panel discussion

Enabling artificially-intelligent operations: finding opportunities and building on successes

  • How can AI help to identify the areas most in need of operational overhaul?
  • What systems and functions can be most rapidly streamlined with AI?
  • Choosing battles: understanding where current AI technology may fall short
  • Understanding your successes as thoroughly as your failures
  • Ears on the ground: staff feedback as valued input
  • From small beginnings: how can initial successes be rolled out at scale?
  • An autonomous future: envisioning the evolution of AI driven operations

  • Banks
  • Insurers

Lennart Asshof, Exo Investing, TechNOVA Speaker
Lennart Asshoff

Chief Executive Officer , Exo Investing

Bas Geerdink, ING, TechNOVA Speaker
Bas Geerdink

Technology Lead - AI & Big Data , ING

Stig Pederson, TopDanmark, TechNOVA Speaker
Stig Pedersen

Head of Group Machine Learning & Group RPA , Topdanmark

Session 3

Risk, accountability and ethics | Data best practice | Innovation Exchange: Workshops

Risk, accountability and ethics
Data best practice
Innovation Exchange: Workshops
14.20

Chaired by Sara El-Hanfy, Innovation Technologist – Machine Learning and Data, Innovate UK


Understanding and managing the risks of biased AI

  • What are the risks a biased AI could bring?
  • Cracks in foundations: understanding that bias is built into all data sets
  • How can bias arise from anonymised data sets?
  • Is continual testing the only way to ensure AI is unbiased?

  • Banks

Nicole Sandler

Vice President: FinTech and RegTech Lead , Barclays

Technologist’s perspective

Avoiding regulatory pitfalls: understanding how to build compliant AI


  • Banks
  • Insurers
Panel discussion

Algorithms, accountability and explainability: who is responsible for AI?

  • Exploring the current regulatory and legal frameworks
  • What are the ethical considerations for responsible AI deployment?
  • How are regulators and policy makers responding to the AI-dynamic?
  • Good AI governance and risk management: how do we make this work?
  • Solving the ‘explainability’ paradox
  • How does GDPR impact our ability to utilise AI?
  • Consumer protection: overcoming concerns and positioning AI as a force for good

  • Banks
  • Insurers

Wincie Wong, RBS, TechNOVA Speaker
Wincie Wong

Head of Innovation for Supply Chain Services , Royal Bank of Scotland

Nick Skinner, Northern Trust, TechNOVA Speaker
Nick Skinner

SVP Market Advocacy & Innovation Research , Northern Trust

Fiona-Willis, AFME, TechNOVA Speaker
Fiona Willis

Lead: AI in Capital Markets Taskforce , AFME

Matt Connell, CII, TechNOVA Speaker
Matthew Connell

Director: Policy and Public Relations , Chartered Institute of Insurers

Winston Green, Irwin Mitchell, TechNOVA Speaker
Winston Green

Partner , Irwin Mitchell

14.20

Chaired by Prof. Peter Hahn, Henry Grunfel Chair of Banking, The London Institute of Banking and Finance


Utilising a world of new data sources

  • How can you ensure new data sources tell you more than you already know?
  • Getting to grips with unstructured data sources: voice, audio and beyond
  • To what extent is drawing on open data useful?
  • When does the cost of data outweigh the benefits of AI optimisation?

  • Insurers

Barak Chizi, KBC Group, TechNOVA Speaker
Barack Chizi

Head of Group Centre Big Data, Data Analytics and AI , KBC Group

Technologist’s perspective

Building a data future


  • Banks
  • Insurers

Data as the backbone of AI: creating the right systems

  • How must data be structured to allow AI to thrive?
  • Avoiding silos: creating systems that communicate
  • Unlocking the trove of legacy data: defining and refining
  • To what extent is cloud technology the solution to slow processing times?

  • Insurers

Huma Lodhi, Direct Line Group, TechNOVA Speaker
Huma Lodhi

Principal Data Scientist of AI and Machine Learning , Direct Line Group

AI in data security: threats and opportunities

  • How will AI change the current security landscape?
  • Taking on the intelligent machine: understanding the dangers of AI-enabled cyber attacks
  • Holding the line: what are the best safeguards for security threats?
  • Understanding the need for a continuously optimising security system

  • Insurers

Peter Jackson Legal & General, TechNOVA Speaker
Peter Jackson

Director – Group Data Scientist , Legal & General

14.20

Building your blueprints

In this session, Martin Thorn will be leading a focused workshop on the most effective ways to implement AI in your business and strategies for overcoming the obstacles that you will face. Martin will set the scene with a presentation before breaking out into smaller discussion groups.


  • Banks

Martin Thorn, CYBG, TechNOVA Speaker
Martin Thorn

Senior Manager – Decisioning, Analytics & AI , CYBG

Lightning pitches

Chaired by Sophie Winwood, Associate, Anthemis

Innovative financial services start-ups that have built their solution using AI will have the opportunity to showcase their propositions in a bid to be crowned ‘Most Promising AI Start-Up’. Each will have 5 minutes to present to the room and take questions.


  • Banks
  • Insurers
Pitch 1 | InsureBot

InsureBot – a humanoid robot – has advanced social skills allowing it to communicate and interact with customers and insurers.


Raffael Maiani, Insurebot, TechNOVA Speaker
Raffael Maiani

Chairman and CEO , Insurebot

Pitch 2 | Axyon

Axyon has leveraged AI and machine learning to provide smart and predictive analytics for loan syndicated and to improve fund performance


Giacomo Barigazzi, Axyon.AI, TechNOVA Speaker
Giacomo Barigazzi

Vice President Global Sales , Axyon.AI

Pitch 3 | Tapoly

Tapoly has developed an AI platform to analyse data and make more efficient decisions on their commercial insurance offerings to freelancers, contractors and small businesses


Janthana Kaenprakhamroy, Tapoly, TechNOVA Speaker
Janthana Kaenprakhamroy

Founder and Chief Executive Officer , Tapoly

Pitch 4 | Voxo

Voxo will help you extract, analyse and visualize voice conversation content to unlock key insight from new data sources


Johan Wadenholt, Voxo, TechNOVA Speaker
Johan Wadenholt

Chief Executive Officer , Voxo

Session 4

An outlook on the transformational power of AI

16.00
Technologist’s perspective

Envisioning tomorrow – how will AI shape the future of financial services?


  • Banks
  • Insurers
An interview

Ethical AI; building a future without bias and intractability

In this session Bishop Steven, member of the House of Lords Select Committee on AI and the All Party Group on AI, will discuss the ethical questions surrounding AI, and the importance of these questions in the future of AI systems.


  • Banks
  • Insurers

Bishop of Oxford Steven Croft, House of Lords, TechNOVA Speaker
Bishop of Oxford Steven Croft

All Party Committee on AI and House of Lords AI Committee , House of Lords

Kathryn Pritchard, University of Durham, TechNOVA Speaker
Kathryn Pritchard

Research Fellow , University of Durham

In conversation

New era of protection: the future of financial regulation in the world of AI

In this session, our speakers will discuss with one another the regulatory safeguards that will be required as consumers relinquish more and more of their financial decision making to AI.


  • Banks
  • Insurers

Henrike Mueller, Financial Conduct Authority, TechNOVA Speaker
Henrike Mueller

Policy Manager , Financial Conduct Authority

Steve Tigar, MoneyDashboard, TechNOVA Speaker
Steve Tigar

Chief Executive Officer , MoneyDashboard

Closing keynote address

Assessing the transformational power of AI: envisaging the future of the financial services


  • Banks

Pips Bunce, Credit Suisse, TechNOVA Speaker
Pips Bunce

Director: Head of Global Markets Technology Core Engineering Strategic Programs , Credit Suisse

Chair’s closing remarks and drinks reception


  • Banks
  • Insurers

Anna Metsaranta, Innovate UK, TechNOVA Speaker
Sara El-Hanfy

Innovation Technologist – Machine Learning & Data , Innovate UK

Join us at the Jailhouse Bar for the official drinks reception

Jailhouse Bar, set within the former Police Station of the Old Street Magistrate’s Court, celebrates the very best of the drinks world whilst being surrounded by historically significant architecture, including former prison cells. Network with industry experts in the cells where the Kray twins were held (whilst enjoying a glass of wine or a refreshing beer)!

“A thought-provoking conference that covered the most disruptive technologies and had experts from across the industry share their expertise and insight."

Chief Platform Officer, Starling Bank

"Interesting look into the current situation of AI in the market."

Head of Automated Customer Experience, Nordea

"The people who come to these events are having the right conversations with the right people."

Director of Sales Engineering, EMEA, Sitecore

Who could you meet?

This event unites AI prime movers across banks, insurers and capital markets, from organisations including:

Tickets

All tickets include:

1 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

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FinTech rate application

If your organisation is a start up at seed stage, has <£2 million in annual revenues, and has been in business <3 years, you can apply for the FinTech rate of £395.*

Connect with your audience

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

Hospitality packages

On-site event branding

One-to-one meetings

Exhibition space

Sponsors

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2019 Speaker Interviews

The successful adoption of AI requires identifying the right areas for innovation and creating AI which can be scaled-up. Angel discusses in what areas AI will have the more transformative impacts and the processes by which small use-cases of AI can be scaled-up.

AI has the potential to transform the financial services, from customer engagement to risk management and cost management. Maxim discusses how AI has pushed Tinkoff to thrive in Russia and how voice technology has the potential to continue this revolution.

Business culture can be one of the key obstacles to effective AI integration in a company. Martin discusses how AI can be demystified for colleagues across all departments to allow effective implementation.

AI offers a more convenient way for customers to engage with their financial providers. Sebastian discusses how Friendsurance is providing new ways for customers to engage with their insurance and how AI will transform Bancassurance strategies.

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Venue

The Courthouse Hotel Shoreditch