1-2 September 2020 | Shangri-La Makati, Manila

Financial Services Philippines brings together the most dynamic content, innovative speakers and unparalleled networking opportunities for the banking and insurance sectors in one of Asia’s fastest growing economies.

With two conferences in the same venue, Insurance Innovators: Philippines and MoneyLIVE: Philippines, seize the opportunity to gain strategic insight into the region’s financial landscape and meet the leaders spearheading transformation.

Speakers

Benjamin Diokno, Investment Innovators: Wealth Summit

Benjamin Diokno

Governor, Bangko Sentral Ng Pilipinas

Wick Veloso, Philippine National Bank- Financial Services speaker

Wick A. Veloso

President & Chief Executive Officer, Philippine National Bank

Lito Villanueva, RCBC- Financial Services speaker

Lito Villanueva

Chief Innovation & Inclusion Officer, RCBC

Kaspar Sitmorang, Bank Rakyat Indonesia- Financial Services speaker

Kaspar Situmorang

Executive Vice President, Bank Rakyat Indonesia

Rohan Khara, GO-JEK- Financial Services speaker

Rohan Khara

Head of Product – Financial Services, GO-JEK

Allan De Jesus, Financial Services Philippines

Allan De Jesus

Country Head of Technology Management, Standard Chartered

Jujut Enriquez, Financial services Philippines

Jujut Enriquez

Head of SME Banking, Unionbank of the Philippines

Mark Bantigue, Security Bank- Financial Services speaker

Mark Joseph Bantigue

Head of E-Commerce, Security Bank

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Agenda

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Day 1 Tuesday, 1 September 2020

Day 2 Wednesday, 2 September 2020

09.00

Welcome address and chair's opening remarks

Session 1

Session One: The future of insurance | The future of retail and MSME banking

Insurance Innovators | The future of insurance
MoneyLIVE | The future of retail and MSME banking
09.10
Keynote address

Building a robust framework for a developing insurance industry


Dennis B. Funa, Financial Services Philippines
Dennis B. Funa

Insurance Commissioner , Insurance Commission of the Philippines

09.25
Keynote address

Increasing insurance take-up: becoming customer’s trusted partners


Rahul Hora, AXA Philippines- Financial Services speaker
Rahul Hora

Chief Executive Officer , AXA Philippines

09.40
Keynote address

Changing the game: the next phase of insurance innovation


Kelvin Ang, Insurance Innovators: Philippines
Kelvin Ang

Chief Executive Officer , Philippine American Life and General Insurance Company

10.15
Leader’s forum

Building a dynamic and innovate insurance industry

• A maturing market: where can we expect insurance take-up to go from here?
• How will ongoing M&A activity transform the industry?
• Parametric, on-demand and micro-coverage insurance: getting customers on-board
• Increasing efficiency in the industry: streamlining and upgrading systems
• A distribution network fit for the future: combining the best of the offline and the online
• Looking beyond bancassurance: exploring partnerships with insurtechs and non-FS players
• A spotlight on the Ping An model: to what extent will ecosystem players dominate the market?


Nina Aguas, Insular Life- Financial Services Speaker
Nina Aguas

Executive Chairman , Insular Life

Allan R Santos, Financial services Philippines
Allan R Santos

President & Chief Executive Officer , National Reinsurance Corporation of the Philippines

09.10
Keynote address

Protecting customers and laying the groundwork for financial stability


Benjamin Diokno, Investment Innovators: Wealth Summit
Benjamin Diokno

Governor , Bangko Sentral Ng Pilipinas

09.25
Keynote address

Welcoming a new era of innovation in Philippine banking


Henry Aguda, MoneyLIVE: Philippines
Henry Aguda

Chief Technology Officer , Unionbank of the Philippines

09.40
Keynote address

Transforming banking by becoming digital to the core


Kaspar Sitmorang, Bank Rakyat Indonesia- Financial Services speaker
Kaspar Situmorang

Executive Vice President , Bank Rakyat Indonesia

10.15
Leader’s forum

Raising the bar for innovation and ensuring long-term success

• Banking in 2030: how is the Filipino retail banking and payments landscape likely to evolve?
• Digitizing each and every aspect of banking, from the back end to the front end
• Fishing for new opportunities: finding and integrating FinTechs into banking operations
• To what extent should banks prioritize the concept of open banking in growth strategies?
• Which APIs should be opened up to truly satisfy customer demands and needs?
• Which technologies can help banks to improve financial inclusion rates?
• Expanding the network: developing banking offices and nurturing third-party retail partners


Kaspar Sitmorang, Bank Rakyat Indonesia- Financial Services speaker
Kaspar Situmorang

Executive Vice President , Bank Rakyat Indonesia

Session 2

Session Two: Insurance Innovators - It's all about the data | MoneyLIVE - Rising up to the digital challenge

Insurance Innovators | It's all about the data
MoneyLIVE | Rising to the digital challenge
11.30

Grasping the data analytics opportunity

• A look at real-world analytics case studies: what can be learned?
• Implementing the right data management infrastructure: moving from paper to screen and breaking down data silos
• Dealing with unstructured data: understanding the potential of machine learning
• Navigating the Big Data maze: asking the right questions


Jose Mari Dominigo, Financial Services Philippines
Jose Mari Domingo

Chief Data Governance Officer , Cocolife

11.50
Case study | AXA Philippines

Let’s talk about SAM: leveraging analytics for automated underwriting

AXA Philippines have introduced the innovative SAM (Seamless Automated Mobile) underwriting tool which automates all application forms, making applying for insurance easier, faster, and with shorter processing time for customers. Join Kathleen Driz as she delves into SAM’s development journey, the role analytics plays, and the impact of its customer-friendly chat-style function upon customer engagement.


Kathleen Driz, AXA Philippines- Financial Services speaker
Kathleen Driz

Chief Life Underwriter & Policy Fulfilment Director, , AXA Philippines

12.30
Panel discussion

Establishing robust data analytics strategies

• Pinpointing why analytics is worth the investment
• Deploying analytics to improve precision and accuracy in underwriting risk
• From purchase to claims: how can analytics help deliver superior customer experiences?
• Understanding the role of analytics in the next level of fraud prevention and detection
• What is holding insurers back from utilizing data analytics effectively?
• How can insurers ensure analytics delivers actionable insights?
• What are the first steps insurers must take to better harness the potential of Big Data?
• Making the most of a mobile-first nation: getting the most out of new data sources


Kathleen Driz, AXA Philippines- Financial Services speaker
Kathleen Driz

Chief Life Underwriter & Policy Fulfilment Director, , AXA Philippines

Kenneth Pinpin, Standard Insurance- Financial Services speaker
Lord Kenneth Pinpin

Chief Data Scientist , Standard Insurance

11.30
Keynote address

A banker in your pocket: optimising the mobile experience

• What do customers want out of mobile banking services?
• How can mobile deliver speedy and cost-efficient customer onboarding services?
• Improving the user experience: where are banks falling short at the moment, and why?
• Transforming into a super app: what are the first steps banks must take to achieve this?


Speaker Placeholder
Mohamed Keraine

Head of Retail Development Asia , ING

11.50
Case Study | TONIK Bank

Banking at your fngertips: leveraging innovation to create the Philippines first digital bank

The Philippines has the lowest digital-banking penetration of any Asian market, despite smartphone and internet usage rapidly increasing over the last decade. Hear from Greg Krasnov as he delves into how TONIK have established the Philippines first digital-only bank, and how digital solutions stand to fundamentally change banking services for the underbanked.


Greg Krasnov, Financial Services Philippines
Greg Krasnov

Founder & Chief Executive Officer , TONIK Bank

12.30
Panel discussion

Preparing for the next stage of the digital revolution

• Laying the groundwork: upgrading legacy systems to deliver true digital innovation
• Streamlining the back office: deploying analytics and RPA at the right stage and time
• Looking to the skies: is cloud technology the answer to achieving agility?
• Open banking 101: from theory to reality. Where should banks start?
• What digital services will customers come to expect of banks? Are open APIs the answer?
• Creating a digital dialogue with customers: redesigning mobile UX to maintain loyalty
• How has the roll-out of PhilSys ID revolutionized onboarding processes and impacted CX?


Lito Villanueva, RCBC- Financial Services speaker
Lito Villanueva

Chief Innovation & Inclusion Officer , RCBC

Allan De Jesus, Financial Services Philippines
Allan De Jesus

Country Head of Technology Management , Standard Chartered

Session 3

Session Three: Insurance Innovators - Insurance anytime, anywhere and on every channel | MoneyLIVE - Small but mighty - banking for small enterprises

Insurance Innovators | Insurance anytime, anywhere and on every channel
MoneyLIVE | Small but mighty - banking for small enterprises
14.15

Creating an advisor network for fit for the customer of 2025

• What are the challenges of the current distribution model?
• Exactly what do customers want and need from their advisors?
• Overcoming the geographical challenges of an island nation: increasing access to advisors
• Recruiting and training the best talent: creating a skilled and effective advisor network
• What digital tools can advisors be equipped with to support the distribution of insurance?


Alex Narciso, Financial Services: Philippines
Alexander Narciso

President , Sun Life Financial

14.55
Panel discussion

Distribution for a digital age

• Moving away from bricks and mortar: taking steps towards effective online distribution
• What new distribution models are most likely to take off with customers?
• How important are physical outlets and advisors to the acquisition of new customers?
• How might the bancassurance model evolve in the next 5 years?
• To what extent are aggregators set to revolutionise customer relationships with insurers?
• 24/7 insurers: responding to customer demands for instant products and services
• How can partnering tech-savvy insurtechs revolutionise distribution methods?
• Meeting the omnichannel challenge: ensuring a seamless CX across channels

 


Juan Paolo Araneta, Financial Services Philippines
Juan Paolo Araneta

Associate Director, Corporate & Alternative Distribution , Pacific Cross International

Alex Narciso, Financial Services: Philippines
Alexander Narciso

President , Sun Life Financial

14.15
Keynote address

New approaches to small/medium enterprises

• Developing services tailored to the needs of SMES & MSMEs: what is being demanded of banks?
• Improving credit risk assessment: what alternative data sources can banks draw on?
• From data analytics to AI: deploying tech effectively
• Building an ecosystem: going above and beyond and taking holistic approaches to SMEs/ MSMEs


Jujut Enriquez, Financial services Philippines
Jujut Enriquez

Head of SME Banking , Unionbank of the Philippines

14.55
Panel discussion

Realising the small enterprise potential

• What might an ideal digital banking experience for small enterprises look like?
• In which areas of the small entreprise banking journey is digital investment most needed?
• Onboarding new business customers: how can banks make this pain-free?
• Converging digital and physical services: creating seamless and delightful journeys
• Improving access to finance: how has the Credit Risk Database transformed lending?
• The power of data and analytics: what can banks do to reduce the ratio of MSME NPLs?
• The impact of P2P lenders and FinTech to date: what can banks learn from these players?


Mortiz Gastl, Financial Services Philippies
Mortiz Gastl

Vice President of Growth , First Circle

Angelo Madrid, Financial Services Philippines
Angelo Madrid

Country Manager , Tala

Speaker Placeholder
Noel Tuazon

Senior Vice President - Marketing Group Head , Philippine Savings Bank

Session 4

Understanding the potential of lifestyle apps

16.00
Keynote address

Becoming the super-app of choice


Rohan Khara, GO-JEK- Financial Services speaker
Rohan Khara

Head of Product – Financial Services , GO-JEK

16.40
Panel discussion

Exploring the implications of lifestyle apps for financial services providers

• Understanding the most successful lifestyle apps in Asia: what is the key to their success?
• How great an impact has the leading lifestyle app made in financial services so far?
• Creating your own lifestyle app: to what extent is venturing into non-FS areas essential?
• An open approach? Is it necessary to make competitors’ products available via your app?
• Third-party lifestyle apps as distribution opportunities: what are the keys to success?
• Understanding the importance of open APIs and developing your API strategy?


Rohan Khara, GO-JEK- Financial Services speaker
Rohan Khara

Head of Product – Financial Services , GO-JEK

Meg Yap-Aguinaldo, FWD Life Indonesia- Financial Services speaker
Meg Yap-Aguinaldo

Head of Digital, New Markets and Channel Development , FWD Life Indonesia

Michael Eksteen, Chubb- Financial Services speaker
Michael Eksteen

Vice President of Digital , Chubb

17.20

Chair’s closing remarks, end of Day 1 and drinks reception


09.15

Chair's opening remarks

Session 5

Session Five: Insurance Innovators - Let's get digital | MoneyLIVE - ePayments and beyond

Insurance Innovators | Let's get digital
MoneyLIVE | ePayments and beyond
09.20
Keynote address

Connecting the dots: exploring the potential of automation and AI

• From RPA, to machine learning, to advanced analytics: taking steps towards AI maturity
• Automating the back-end: where can efficiencies and speed be gained?
• AI in underwriting: exploring the challenges and opportunities
• How can AI-powered chatbots bring more value to customers?


Michael Eksteen, Chubb- Financial Services speaker
Michael Eksteen

Vice President of Digital , Chubb

09.45
Keynote address

Digitising the core of insurance

• Eliminating paper-based processes: how quickly can this be achieved?
• What are the key considerations when approaching the problem of legacy systems?
• Total overhaul vs. baby steps: understanding the pros and cons of each
• Exploring the potential of RPA: how can this help overcome the issue of siloed data?
• How can cloud technology enable insurers to be more agile and innovative?


Hans van Wuijckhuijse, Troo, Financial Services Philippines
Hans van Wuijckhuijse

Chief Operating Officer & Chief Technology Officer , Troo

10.25
Panel discussion

An insurer fit for the digital age

• The demand for digital: how will the customer relationship evolve over the next 10 years?
• How is the current industry falling short? How should digital investment be prioritized?
• Encouraging digital innovation from the top down: getting board buy-in
• Creating the agility to innovate: what needs to be done?
• Retraining and reskilling the workforce for the digital era
• An insurer in your pocket: prioritizing mobile as a key area of focus and growth
• Unlocking the potential of IoT: separating the hype from reality
• Open insurance: how can ‘plug and play’ with insurtechs transform the industry?
• The perfect partner: establishing effective working relationships with tech-savvy start-ups

 


Hans van Wuijckhuijse, Troo, Financial Services Philippines
Hans van Wuijckhuijse

Chief Operating Officer & Chief Technology Officer , Troo

09.20
Keynote address

Moving towards a cashless Philippines

It’s no wonder why PayMaya is one of the most popular mobile wallets in the country, winning several awards for its initiatives to accelerate the adoption of digital payments. In this keynote address, Shailesh Baidwan will share how they have managed to effectively respond to customer demand for ePayments services, how investment in technology such as AI continues to revolutionize the customer experience and why PayMaya has decided to take the step into prepaid cards.


Shailesh Baidwan, Financial Services Philippines
Shailesh Baidwan

President , PayMaya Philippines

09.40

Preparing for digital currency disruption

With state backed digital currencies on the horizon, as well as the rise of Libra, digital currencies have jumped to the forefront of banking and payments innovation. What is the impact of digital currencies on payments? How will digital wallets transform in light of this change? How can banks best prepare for this oncoming revolution?


10.20
Panel discussion

Digitising payments every step of the way

• How are customer payment behaviors changing? What trends are emerging?
• What might push Filipino customers from cash to widespread adoption of ePayments?
• A new battleground: who is likely to emerge as the victor in the mobile wallets space?
• Standardizing QR code payment and driving financial inclusion
• NRPS: understanding market and customer changes to date
• Overhauling payments infrastructure: designing systems fit for the 21st century customer
• Identifying new revenue opportunities in remittances
• Cryptocurrencies: exploring new frontiers and understanding their potential


Mark Bantigue, Security Bank- Financial Services speaker
Mark Joseph Bantigue

Head of E-Commerce , Security Bank

Speaker Placeholder
Randy Montesa

Head of Card & Electronic Banking , Landbank of the Philippines

Session 6

Session six : Workshops and start-up pitches

Insurance Innovators | Workshops and start-up pitches
MoneyLIVE | Workshops and start-up pitches
11.30

In this session delegates will have the choice to take part in two out of four of the following workshops. Each of the 4 workshops will last 45 minutes and start at 11:30 and be repeated again at 12.25.

Workshop One | Developer Portals

Workshop Two | Optimizing the advisor network

Workshop Three | Improving mobile UX

Workshop Four | Automation and Data


Each start up will have 10 minutes to pitch. At the end of each session, join an interactive voting session.


11.30

In this session delegates will have the choice to take part in two out of four of the following workshops. Each of the 4 workshops will last 45 minutes and start at 11:30 and be repeated again at 12.25.

Workshop One | Developer Portals

Workshop Two | Optimizing the advisor network

Workshop Three | Improving mobile UX

Workshop Four | Automation and Data


Each start up will have 10 minutes to pitch. At the end of each session, join an interactive voting session.


Session 7

Boosting financial inclusion

14.25
A view from the world of insurance

Microensure: building fully inclusive insurance

Microinsurance is emerging as a key development in building increased financial inclusion and economic empowerment within the Philippines. Hear from Roger De Pedro, as he details how Microensure have leveraged digital technology and innovation to provide insurance products and services to the traditionally underserved.


Roger De Pedro, Financial Services Philippines
Roger De Pedro

Country Manager , Microensure

15.15

A view from the world of banking

Mynt is leveraging FinTech innovation to provide payment, tranfers, and financial services to the traditionally underserved. In this case-study, Jean-Francois Darre will detail how Mynt is transforming the FinTech space through its innovative platform.


Jean Francois Darre, Mynt, Financial Services Philippines
Jean Francois Darre

Chief Risk & Analytics Officer , Mynt

15.35
Panel discussion

Working together towards the economic empowerment of the Philippines

• How have government initiatives to improve financial inclusion fared to date?
• A spotlight on the agricultural sector: creating microinsurance and microfinance products
• Supporting the 99%: what are banks doing to improve credit approval rates for MSMEs?
• Which demographics are most eager to access financial services?
• Island hopping: supporting the development microbanking offices and advisor networks
• Partnerships with FinTechs and insurtechs: is this the most sensible, cost-effective means of furthering financial inclusion?
• To what extent can blockchain accelerate financial inclusion?


Jovy Bernarbe, Philippine Crop Insurance Corporation- Financial Services speaker
Jovy Bernarbe

President , Philippine Crop Insurance Corporation

Jean Francois Darre, Mynt, Financial Services Philippines
Jean Francois Darre

Chief Risk & Analytics Officer , Mynt

16.10

Chair’s closing remarks and end of conference


Advisory Board

Our Advisory Board plays an instrumental role in driving the direction of our ASEAN content. We believe we can only offer truly innovative, thought-provoking and valuable insights by plugging into the heart of the industry and putting insurance leaders at the centre.

Take a look below at our founding Advisory Board members:

Edy Tuhirman, Generali Indonesia- Financial Services speaker

Edy Tuhirman

Chief Executive Officer

Generali Indonesia

Jens Reisch, Prudential- Financial Services speaker

Jens Reisch

President Director

Prudential Indonesia

Karin Zulkarnaen, Allianz- Financial Services speaker

Karin Zulkarnaen

Chief Marketing Officer

Allianz

Hassan Karim, Zurich Indonesia- Financial Services speaker

Hassan Karim

President Director

Zurich Indonesia

Rista Qatrini Manurung, PT AIA Financial- Financial Services speaker

Rista Qatrini Manurung

Director of Legal and Compliance

PT AIA Financial

Teguh Aria Djana, Asuransi Simas Insurtech- Financial Services speaker

Teguh Aria Djana

Chief Executive Officer

Asuransi Simas Insurtech

Kaspar Situmorang, Bank BRI- Financial Services speaker

Kaspar Situmorang

Executive Vice President

Bank Rakyat Indonesia

Eddi Danusaputro

Chief Executive Officer

Mandiri Capital

Vishal Tulsian, Amar Bank- Financial Services

Vishal Tulsian

Chief Executive Officer

Amar Bank

Altona Widjaja, Bank OCBC NISP- Financial Services

Altona Widjaja

Head of New Digital Ventures

Bank OCBC NISP

Benedicto Haryono, Koinworks- Financial Services

Benedicto Haryono

Chief Executive Officer and Co-Founder

Koinworks

Who attends our Financial Services Series?

Want to learn more about Financial Services Philippines partnership opportunities?

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Tickets

All tickets include:

2 day conference pass with access to:

Insurance Innovators: Philippines and MoneyLIVE: Philippines

Access to the joint exhibition room

Lunch, refreshments and a drinks reception

Group Discount

15% off

 

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Venue

Shangri-La Makita

Manila

Shangri-La Makita

Ayala Avenue corner Makati Avenue, Makati City 1200 Philippines

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