CONNECTED CUSTOMER IS YOUR ONE-STOP SHOP FOR ALL THE LATEST CUSTOMER EXPERIENCE CONTENT FROM ACROSS THE WORLD

Whether you’re streaming a webinar, reading a report, watching an interview, or attending a conference, our goal is to provide you with the most relevant and future-facing information from those leading the charge in CX.

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The Future of Customer Contact

In association with IBM, you can catch exclusive interviews with experts from Zurich and NatWest, live panel discussions featuring BT, Marks and Spencer and Babylon Health exploring the potential of virtual agents, an infographic about the rise of the chatbot, and much more!

Experts include:

  • Joerg-Tobias Hinterthuer, Head of Smart Home Innovation Lab, Zurich
  • Rebecca Henderson, Cora Lead – Futures Initiative, NatWest
  • Nicola Millard, Principal Innovation Partner, BT
  • Chris McGrath, IT and Digital Program Manager, Marks and Spencer
  • Ozlem Williams, Senior Product Designer in UX & Design, Babylon Health
  • Michael Conway, Associate Partner | AI Practice Leader, IBM

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Opportunities with Connected Customer

Connected Customer brings together over 47,500 active and engaged senior experts to drive customer-centric innovation across all industries including retail, telecommunication, media, banking, insurance, energy supply, air, hospitality, rail, food & beverages, FMCG and transport.

Our agenda caters for everyone with a passion to provide the best for their customers.

Digital Content

A new paradigm of customer contact: unlocking the potential of virtual agents

Explore how the merger of human and automated advice can transform customer journeys, create intelligent workflows and deliver the ultimate brand experience

Sign up and you can watch the full webinar on-demand.

Behind-the-Scenes Interview

Get access to behind-the-scenes insights from Connected Customer speakers to find out how they’re taking chatbots to the next level.

This interview features:
Joerg-Tobias Hinterthuer, Head of Smart Home Innovation Lab at Zurich
Rebecca Henderson, Cora Lead – Future Initiative at NatWest

On-demand Events

ON-DEMAND

Connected Customer: The Virtual Sessions

Catch up on everything you missed at Connected Customer: The Virtual Sessions.

Hear from our impressive line-up of CX change-makers as they share their customer innovation strategies, including CX digitalisation, channel strategies, chatbots, supporting vulnerable customers, voice and personalisation.