Voice, chatbots & natural language interfaces

14 March 2019 | Hilton Tower Bridge, London

TechNOVA: Voice is a new event that explores the emergence of natural language technologies in the commercial world. With practical advice in the form of case studies, development stories and panels delivered by the people who’ve created industry leading chatbots and voice skills.

Understand the latest developments in voice technology to give you a window into how your customer experience will be revolutionised

Explore how leading companies like RBSLEGO Group and the BBC have implemented working solutions and the steps required for you to follow suit

Join special development workshops in which you’ll be provided with the tools to create a voice experience

Learn lessons from the giants dominating the voice sphere- be it Alexa, Google Assistant or Cortana – hear from the insiders how they think voice will change it all

Network with leaders across multiple sectors and discover blueprint for transforming your business

Speakers

Max Amordeluso

Chief EU Evangelist - Alexa, Amazon

Alice Zimmermann

UK Lead Strategic Partnerships - Google Assistant, Google

David Low, Skyscanner, Marketforce Live

David Low

Executive Product Manager, Voice + AI, BBC

sinead Croke, Marketforce Live

Sinead Croke

Director, Customer Experience, DPD

Sillie Opstrup, Pernod Ricard, Marketforce Live

Sille Opstrup

Head of Digital, Connections and Content, Pernod Ricard

Jason Maude

Head of Technology Advocacy, Starling Bank

Simon Ramm, Jaguar Land Rover, TechNOVA Voice

Simon Ramm

Voice Usability Specialist, Jaguar Land Rover

Izayana Navas

Izayana Navas

Director of Product Development, Royal Bank of Canada

Loading...
More Speakers

Agenda

  • All Topics
Expand All +
Collapse All -

Voice 2019 Thursday, 14 March 2019

08.30

Pre-conference seminar - Voice 101: getting to grips with the basics | Kane Simmons, Host, VUX World

Session 1

Exploring the role of conversational interfaces in cutomer lives

09.10
Opening keynote address

‘And they used to type!’ Envisaging the world after the voice revolution 


Max Amordeluso

Chief EU Evangelist - Alexa , Amazon

09.45
Case study | BBC

Envisaging the place of voice in your next generation strategies

With 18 million news summaries and 265 streams; quizzes, games and musical experiences for voice-activated, kids playtime; the ability to transport you the ‘the world cup’, ‘the tennis’, or ‘the tour’; and even a Late Night Laugh at the Edinburgh Fringe – the BBC’s voice offerings are some of the most evolved. David will discuss the products that BBC currently offers and what he envisions the future of voice will hold.


David Low, Skyscanner, Marketforce Live
David Low

Executive Product Manager, Voice + AI , BBC

10.00
Case study | Pernod Ricard

Alexa, what’s in the cocktail for voice success?

With 88% of adults saying that they’d be more likely to make cocktails at home if the process was easier, Pernod Ricard sought to create a simple voice solution to help this underserved market, creating the ‘What Cocktail?’ skill which offers recipes and serving suggestions for their products. Sille will discuss the creation of a skill that provides actual value to the customer and the potential that skills hold to increase brand engagement and reach new audiences.


Sillie Opstrup, Pernod Ricard, Marketforce Live
Sille Opstrup

Head of Digital, Connections and Content , Pernod Ricard

10.15
Case study | Bauer Media

Transferring your offering to the realm of voice

March 2018, Bauer Media launched voice skills for its entire portfolio of radio stations, including Absolute Radio, Kerrang and Kiss. Anthony will discuss the process of translating Bauer’s offering to the Alexa, how customer behaviour was channelled into the creation of the skill and how intelligent use of data primed Bauer’s strategies.


Anthony Abbott, Bauer Media, TechNova Voice
Anthony Abbot

Product Director, Audio , Bauer Media

10.30
Panel discussion

1998, Mobile; 2006, Social Media; 2019, Voice

  • What are the most exciting opportunities that voice presents?
  • In what ways will voice revolutionise customers’ relationship with technology?
  • How can businesses thrive when adapting to the voice-driven world?
  • How will voice change branding and how can organisations prepare?
  • Omni-channel experience: understanding the position of voice
  • What potential does voice have to empower vulnerable and older customers?
  • What opportunities does voice present to change the future of work?
  • Is voice the final ingredient of the lifestyle portal?

Max Amordeluso

Chief EU Evangelist - Alexa , Amazon

Patrick Byrden, Tivo, TechNOVA Voice
Patrick Byrden

Senior Director, Customer Solutions , TiVo

David Low, Skyscanner, Marketforce Live
David Low

Executive Product Manager, Voice + AI , BBC

Sillie Opstrup, Pernod Ricard, Marketforce Live
Sille Opstrup

Head of Digital, Connections and Content , Pernod Ricard

Anthony Abbott, Bauer Media, TechNova Voice
Anthony Abbot

Product Director, Audio , Bauer Media

Simon Ramm, Jaguar Land Rover, TechNOVA Voice
Simon Ramm

Voice Usability Specialist , Jaguar Land Rover

Session 2

Voice | Chatbots

Developing a strategy for voice dominance
Taking chatbots to new heights
11.45
Fireside chat

Lessons, challenges and successes: the early adopters’ story

• What are the advantages of being a first-mover?
• Virgin and Domino’s: a look back at obstacles and victories
• Plan of action: defining the key elements of voice adoption
• Just another platform? Using voice to complement existing channels
• How quickly can ROI be expected from voice skills?
• Jumping in feet first: securing board buy-in


John Sullivan

Chief Information Officer , Virgin Trains

D'Arcy Rossitier, Hive, Marketforce Live
D’arcy Rossiter

Head of Insight , Hive

12.05
Case study | Lifesum

Creating a voice app to reduce friction for your digital customers

Health and wellness are a key priority for Lifesum’s users, but the pace of modern life means that keeping track of habits can sometimes get lost in the rush. As such, Lifesum created a voice app that allows users to quickly log their meals, syncing immediately with the Lifesum app and can ask contextual questions to pose users with health challenges. Sebastian will discuss the process of creating a skill and detail how it reduces friction for users.


Sebastian Bredberg, Lifesum, TechNOVA Voice
Sebastian Bredberg

Product Owner, Voice , Lifesum

12.25

In the land of voice, the customer is king

• What do customers really want from voice technology?
• How can organisations build customer insight into the skill development process?
• Encouraging uptake in an emerging market: the key ingredients
• Failing fast: developing an agile and flexible approach


Izayana Navas
Izayana Navas

Director of Product Development , Royal Bank of Canada

12.45

Uncovering the value in voice: defining a use case

• How can organisations provide value to customers when creating a voice skill?
• A day in the life: identifying where your skill fits within a customer’s routine
• Encouraging a habit: influencing customer behaviour through your voice skill


Hannes Ricklefs, BBC, Marketforce Live
Hannes Ricklefs

Lead Architect - Technology, Strategy and Architecture , BBC

11.45
Fireside chat

Mining potential: understanding the current state of the chatbot ecosystem

• Looking back to go forward: what’s been learnt so far with chatbots?
• Babylon Health and Thomas Cook: a look back at obstacles and victories
• What are the key pitfalls to avoid when creating your chatbot?
• How can the public perception of chatbots be reinvigorated?
• How will the chatbot ecosystem develop in the next few years?


Austin Houghton-Bird, Thomas Cook, TechNOVA Voice
Austin Houghton-Bird

Web Customer Experience Manager , Thomas Cook

Ben Sauer, Babylon Health, TechNOVA Voice
Ben Sauer – Babylon Health

Director, Conservation Interfaces , Babylon Health

12.05
Case study | DPD

Responding to customer queries quickly and efficiently

When DPD launched an online chat function, the team dedicated to handling requests quickly grew from 12 to 50 personnel. To ease pressure on staff and finding that about 70% of queries could be answered immediately, DPD turned to an intent driven chatbot to be the front-line of chat assistance. Sinead will discuss the benefits of having a chatbot at the heart of your contact strategy and how it has improved customer interactions.


sinead Croke, Marketforce Live
Sinead Croke

Director, Customer Experience , DPD

12.25

Envisaging the role of conversational agents in customer interactions

• Next-gen contact: bringing more value to customers through your chatbots
• Channels and use cases: the pros and cons of email, chatbots and voice
• Augmented agents: identifying the limits of today’s chatbots
• Putting data in the hands of customers


Alexandre Nicol, EDF
Alex Nicol

Software Engineering Lead , EDF Energy

12.45

Finding your voice: creating naturalistic chatbot experiences

• How can you create a natural and distinct identity for your chatbot?
• Listening to your audience: understanding the way your customers speak
• How much choice should be provided in customer conversations?
• Strategies for overcoming misinterpreted messaging


Harriet Smith Hughes, Technova voice, Cleo AI
Harriet Smith Hughes

UX Designer and Product Voice , Cleo AI

Demo Derby

13.30

During lunch, some of the brightest start-ups in the world of voice and chatbots will be presenting a demonstration of some of the most exciting use cases that conversational interfaces, natural language processing and voice technology presents.


Demo | Kiroku

Hannah Burrow, Kiroku, TechNOVA Voice
Hannah Burrow

Founder and Chief Exeuctive , Kiroku

Demo | Panda Rescue

Jess Williams, Opearlo, TechNOVA Voice
Jess Williams

Co-Founder and Chief Executive Officer , Opearlo

Demo | Mindscape

Jennifer Heape Mindscape, TechNOVA Voice, Mindscape
Jennifer Heape

Chief Operating Officer , Vixen Labs

Demo | Ally

Ned Mortimer, Ally Chatbot, TechNOVA Voice
Ned Mortimer

Chief Executive Officer , Ally Chatbot

Session 3

Voice | Chatbots

Voice in practice - a toolkit for success
Creating the perfect chatbot experience
14.30
Case study | what3words

Creating new and frictionless solutions to everyday problems

Most people think of addresses as absolute, but with 14 different Church Roads in London alone – sometimes there are more pain points than we immediately imagine. Chris will talk about the ecosystem that what3words has built, integration with Mercedes Benz and Uber, and how voice has the potential to create frictionless solutions to pain points we’ve long accepted.


Chris Sheldrick, what3words, TechnNOVA Voice
Chris Sheldrick

Co- Founder and Chief Executive Officer , what3words

14.50
Case study | Starling Bank

Insights from the floor: learnings from a year of voice experimentation

Starling Bank is constantly striving to improve the financial lives of their customers. Through their public API Starling has provided the ability for customers with technical skills to link voice interpretation software such as Alexa and Google Home to their Starling account. Jason Maude will discuss what Starling have discovered about voice technology, and explore the most exciting opportunities and current obstacles that developers face.


Jason Maude

Head of Technology Advocacy , Starling Bank

15.10
Case study | Eurostar

Creating the perfect environment for voice innovation and experimentation

To keep pace with the rapid pace of innovations in consumer technology, Eurostar created an innovation team that, as its first project, developed a skill for the Alexa. By creating an environment with experimentation was encourage, Eurostar was able to create the first travel skill that allows for flexible date searching. Thorne will discuss the challenges encountered when creating the skill and of the environment at Eurostar that encouraged the team to innovate.


Thorne Gladwin, Eurostar, TechNOVA Voice
Thorne Gladwin

Software Engineer, Innovation , Eurostar

15.30
Panel discussion

Mapping key considerations for creating conversational apps and skills

• What are the key success factors when delivering voice experiences?
• How can voice be used to provide truly frictionless interactions with the customer?
• Uncharted territories: considerations for the new era of marketing
• Just a voice? Establishing a brand on a brand-new platform
• What are the positives and negatives of creating a persona in voice experiences?
• A new voice data pool: ensuring security and extracting insights
• Crafting an intimate experience through personalisation
• Error strategies: the importance of feedback and fail-safes


Alice Zimmermann

UK Lead Strategic Partnerships - Google Assistant , Google

Izayana Navas
Izayana Navas

Director of Product Development , Royal Bank of Canada

Jason Maude

Head of Technology Advocacy , Starling Bank

Chris Mcgrath, M&S, TechNOVA voice
Chris McGrath

IT Delivery Lead, Customer Care & AI , Marks & Spencer

Andrea Jezovit, Eurostar,Marketforce live
Andrea Jezovit

UX Lead, Innovation , Eurostar

14.30
Case study | ABN AMRO

Building a modern day virtual assistant: lessons from the history of chatbots

ABN AMRO constantly explores how new and emerging technologies can make the lives of their customers simpler – including with their new chatbot, Anna. Geertina will provide insight into ABN AMRO’s development process, and draw on her 13 years of chatbot development experience – highlighting how customer usage and experience design have matured in recent years.


Geertina Hamstra, ABN AMRO, Technova voice
Geertina Hamstra

Chatbot Copywriter - Anna , ABN AMRO

14.50
Case study | Shell

From conception to implementation: failing fast in your chatbot creation

Shell discovered that there was often poor access to information on their B2B lubricants and, as such, created a chatbot to help give customers to ability to help themselves independently. Diogo will discuss some of Shell’s key findings when creating a chatbot; including the necessity to handle small talk, mixing UI elements for quicker access, and creating glossaries and disambiguation flows.


Diogo Countinho, Shell, MarketforceLive
Diogo Countinho

Senior Product Consultant , Shell

15.10
Case study | KitNations

Speaking the same language: grasping the tone of your audience

Moving house can be hard – and if you’re moving to a city as huge as London, it can be even harder. As such, KitNations created a chatbot that aims to help people relocate, targeting students and young professionals. Pierre will discuss the creation of KitBot, the globe’s first relocation chatbot, and how KitBot dialogue was created with the voice of its users in mind.


Pierre Esparsa, KitNations, TechNova Voice
Pierre Esparsa

Founder and Chief Executive Officer , KitNations

15.30
Panel discussion

From the foundations up: perfecting the fundamentals of your chatbot

• What are the key success factors when designing your chatbot?
• Seamless integration: understanding how customers use messenger platforms
• How can chatbots be used to provide the next level in personalisation?
• How can chatbots provide even more information than your human staff?
• In the future, what will the perfect chatbot interaction feel like and be able to do?


Alexandre Nicol, EDF
Alex Nicol

Software Engineering Lead , EDF Energy

Geertina Hamstra, ABN AMRO, Technova voice
Geertina Hamstra

Chatbot Copywriter - Anna , ABN AMRO

Diogo Countinho, Shell, MarketforceLive
Diogo Countinho

Senior Product Consultant , Shell

Pierre Esparsa, KitNations, TechNova Voice
Pierre Esparsa

Founder and Chief Executive Officer , KitNations

Matthew Clementson, OVO Energy, TechNOVA Voice
Matthew Clementson

Product Manager , OVO Energy

Session 4

16.45 - 18.10: With bots in mind - an eye to the future

16.40
Keynote address | Google

Learnings so far in the Age of Assistance

 


Alice Zimmermann

UK Lead Strategic Partnerships - Google Assistant , Google

17.20

Getting past the first date: leveraging voice to build more intimate brand relationships

The first use of a voice skill is a lot like a first date – as users are figuring out how an app works, they’re hyper aware of awkward silences, lack of personality and crossed wires – all of which are major turn-offs. Sina will outline the key steps that brands and developers should adhere to ensure their skill secures the second date, and go on to build a long-term relationship.


Sina Kahen

Co-Founder & Product Manager , Vaice

17.30

Voice of the future: understanding the changes that voice will catalyse

• How will conversational technology change the next two years?
• What are the first steps that brands can take to integrate voice into their strategy?
• Springboards and pitfalls: identifying key dos and don’ts
• How will conversational interfaces change the way we interact with technology?


James Poulter, Lego, TechNOVA Speaker
James Poulter

Chief Executive Officer , Vixen Labs

17.50

Chair's closing remarks and drinks reception

“Very informative, thought-provoking event providing an opportunity to learn across industries”

British Airways

“A wonderful opportunity to gain insight into the future and how best to equip yourself as an organisation to embrace it… Great platform for making genuinely useful contacts.”

British Gas

“The people who come to these events are having the right conversations with the right people.”

Sitcore

Partner with us

Connect with your audience

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

Hospitality packages

On-site event branding

One-to-one meetings

Exhibition space

Past TechNOVA Sponsors

Scroll for more trending_flat

Tickets

All tickets include:

1 day conference pass, lunch & refreshments and a drinks reception

Group Discount

15% off

When you buy 3 or more tickets

Loading...

Standard

 

£995.00 + VAT

 

- +
tickets

Your Order

You haven't added any tickets yet!

Total £0.00

Buy Tickets

Venue

Hilton Tower Bridge

Hilton Tower Bridge

5 More London Place, Tooley Street, London SE1 2BY

Get Directions Venue Website

You may also be interested in

Webinar

Next-Gen Financial Services: exploring the potential of AI and voice

Free live broadcast

Tune into this free live webinar where experts will discuss adopting new technology to better deliver for customers.

Learn More
Conference

AI in Financial Services 2019

The Courthouse Hotel, Shoreditch

How will AI transform financial services?

TechNOVA: AI in Financial Services 2019 will address the current and future impact of artificial intelligence on the financial services sector. Join us for lively discussions, insightful presentations, and exciting networking opportunities.

Learn More
Course

An Introduction to Blockchain Training Course

Central London

This course aims to demystify Blockchain for those who are trying to innovate. This is not a technical course but will instead provide you with the skills and practical know-how needed to initiate and manage blockchain programmes within your own teams and firms. Blockchain has the potential to completely transform a whole range of key industries, including financial services, utilities, logistics and more, but the first step is truly understanding blockchain.

Learn More