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We live in a world connected by technology with the digital customer at its heart, and TechNOVA: Connected Customer is the ticket to understand how that will affect your business. This event looked across all sectors to explore how connected technology, artificial intelligence and the Internet of Things is changing the expectations around customer experience and marketing and how to react and succeed.
FutureTech Stage
Experience the future technologies shaking up your business:
- Artificial intelligence
- Connected homes
- The Internet of Things
- Voice Technology
- Blockchain
CX Leaders Stage
Perfect your techniques with presentations looking at:
- Brand reputation management
- Personalisation
- User experience design
- Contact centres
- Multi-channel customer journeys
Marketing & Data Stage
Explore the latest developments in:
- Personalised marketing
- Programmatic strategy
- The future of content
- Data strategy
- Insight and analytics
- Turning data into insight
2018 Speakers
Ian Edwards
Planning Director, Facebook
Paul Kanareck
Managing Director Online, ITV
Caroline Ambrose
Regulatory Implementation Director, Barclays Bank
Lee Noon
Digital Director, LV=
Finnbar Cornwall
Industry Head, Travel, Google
Vincent Gillet
VP, Marketing International, Hertz
Simon Fraser
Senior Director, Customer Experience Strategy, InMoment
Sophie Dufouler
Content & Social Media Group Manager, Nestle Nespresso Switzerland
“Very informative, thought-provoking event providing an opportunity to learn across industries”
“This is without question the best customer experience event. Well worth taking two days out of the office to hear from experts across sectors. I have come away with lots of useful, practical ideas that I can build directly into our strategy”
“A wonderful opportunity to gain insight into the future and how best to equip yourself as an organisation to emvrace it for the benefit of your customers’ experiences. Great platform for making genuinely useful contacts”
2018 Sponsors
Who came in 2018
