Join the digital customer revolution

20 June 2019






We live in a world connected by technology with the digital customer at its heart, and TechNOVA: Connected Customer is the ticket to understand how that will affect your business.  This event looked across all sectors to explore how connected technology, artificial intelligence and the Internet of Things is changing the expectations around customer experience and marketing and how to react and succeed.

FutureTech Stage

Experience the future technologies shaking up your business:

  • Artificial intelligence
  • Connected homes
  • The Internet of Things
  • Voice Technology
  • Blockchain
CX Leaders Stage

Perfect your techniques with presentations looking at:

  • Brand reputation management
  • Personalisation
  • User experience design
  • Contact centres
  • Multi-channel customer journeys
Marketing & Data Stage

Explore the latest developments in:

  • Personalised marketing
  • Programmatic strategy
  • The future of content
  • Data strategy
  • Insight and analytics
  • Turning data into insight

2018 Speakers

Ian Edwards Facebook

Ian Edwards

Planning Director, Facebook

Paul Kanareck ITV - Connected Customer

Paul Kanareck

Managing Director Online, ITV


Caroline Ambrose

Regulatory Implementation Director, Barclays Bank

Lee Noon LV=

Lee Noon

Digital Director, LV=

Finnbar Cornwall Google

Finnbar Cornwall

Industry Head, Travel, Google

Vincent-Gillet Hertz

Vincent Gillet

VP, Marketing International, Hertz


Simon Fraser

Senior Director, Customer Experience Strategy, InMoment

Sophie Dufouleur

Sophie Dufouler

Content & Social Media Group Manager, Nestle Nespresso Switzerland

Show More

“Very informative, thought-provoking event providing an opportunity to learn across industries”

“This is without question the best customer experience event. Well worth taking two days out of the office to hear from experts across sectors. I have come away with lots of useful, practical ideas that I can build directly into our strategy”

“A wonderful opportunity to gain insight into the future and how best to equip yourself as an organisation to emvrace it for the benefit of your customers’ experiences. Great platform for making genuinely useful contacts”

2018 Sponsors

Scroll for more trending_flat

Who came in 2018


etc.venues St Paul's

etc.venues St Paul's, London

200 Aldersgate, St. Pauls, London EC1A 4HD

Get Directions Venue Website