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Podcasts

Navigating a disrupted industry landscape [Talking Shop Podcast]

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Technology and innovation

In this podcast episode, Deloitte and Anaplan discuss how to leverage people and technology to unify business processes in order to streamline operating models. Listen now!

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Article

Interview: Ian Thompson, Group Chief Claims Officer, Zurich Insurance Group

Ian Thompson, Group Chief Claims Officer at Zurich Insurance Group, takes part in an exclusive interview with Rowan Thomson, TechNOVA’s content lead, exploring the game-changing impacts of AI within general insurance. Discover how AI can transform operations, enhance customer engagement and accelerate future product innovation.

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On-demand Webinar

Achieving a Step Change in Customer Engagement [VIDEO]

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Customer Experience

Hear from Southern Water, Allianz, Santander, Lloyds and Kofax on customer engagement. Watch the TV panel discussion now!

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On-demand Webinar

Next-Gen Financial Services: exploring the potential of AI and voice [VIDEO]

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Artificial Intelligence, Customer Experience

How do you use new technologies to better deliver for customers? Learn how to stay ahead of the innovation curve with AXA, RBS, Starling Bank, Legal & General and Salesforce. Watch now!

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Video

Connected Customer 2019 – Partner With Us

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Video

Connected Customer 2019 – Highlights

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Podcasts

Engaging Customers Across a Growing Range of Channels and Platforms [Talking Shop Podcast]

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Customer Experience

Episode 4 of Talking Shop Podcast will tell you how best can FS organisations manage the multiple channels and platforms to meet customer’s needs. Featuring HSBC and Accenture – Listen Now!

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Podcasts

Tackling the Future Data Economy [Talking Shop Podcast]

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Data streams

Episode 3 of the Talking Shop: Profitable Growth in Financial Services podcast series featuring Anorak and Accenture. Listen now!

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Video

Unpacking Artificial Intelligence in Financial Services

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Artificial Intelligence

Gain insights from RBS, Legal & General, AIG and Salesforce on the benefits and challenges that AI brings to financial services. Sponsored by Salesforce. Watch now!

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