Customer-centricity is at the top of the banking agenda. Differing demographics present differing challenges but across the board demands are growing. Across the business, marketing strategy, design, products and CX must come together to offer compelling propositions to consumers.

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Videos

A spotlight on the ‘world’s most inclusive bank’

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Customer Relationships, Open Ecosystems

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On-demand webinars

Automation and AI: The Future of FS – with TSB Bank, Zurich, University of South Wales and IBM

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Artificial Intelligence, Customer Relationships, FinTech, Technological Transformation

Filmed webinar discussing how AI, machine learning and RPA will shake up your industry and change your job. What skills will be needed and how can you prepare for an automated landscape? Watch now.

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Videos

Banking as a platform

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Customer Relationships, Open Ecosystems, Technological Transformation

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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On-demand webinars

Banking in the Age of Machine Intelligence

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Artificial Intelligence, Customer Relationships, Technological Transformation

Make sure you’re prepared for the robotics revolution and the future of AI in banking by watching our expert panel discussion.

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Videos

BBVA Open Platform’s approach to open banking and FinTechs

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Customer Relationships, FinTech, Open Ecosystems

Find out from Susan French how BBVA Open Platform are pushing on this innovation agenda, covering subjects including FinTech partnerships, agility and the future customer-bank dynamic.

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Article

Breathing life into banking with the CMO of Klarna

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Customer Relationships, FinTech, Payments

David Sandstrom, CMO of Klarna, debates where traditional banking has gone wrong, Klarna’s collaboration with Snoop Dogg, and the challenges of building a fun brand

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Videos

Completing your digital strategy with voice technology

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Customer Relationships, Technological Transformation

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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Videos

Connected devices and automated payments

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Customer Relationships, Payments, Technological Transformation

Connected devices can do so much more than initiate a payment. Find out how to customer experience to the next level with experts from Erste Bank, Barclaycard and CYBG.

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