Customer-centricity is at the top of the banking agenda. Differing demographics present differing challenges but across the board demands are growing. Across the business, marketing strategy, design, products and CX must come together to offer compelling propositions to consumers.

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Videos

A spotlight on the ‘world’s most inclusive bank’

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On-demand webinars

Automation and AI: The Future of FS – with TSB Bank, Zurich, University of South Wales and IBM

Artificial Intelligence, Customer Engagement, FinTech

Filmed webinar discussing how AI, machine learning and RPA will shake up your industry and change your job. What skills will be needed and how can you prepare for an automated landscape? Watch now.

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Videos

Banking as a Platform

Customer Engagement

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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On-demand webinars

Banking in the Age of Machine Intelligence

Artificial Intelligence, Customer Engagement

Make sure you’re prepared for the robotics revolution and the future of AI in banking by watching our expert panel discussion.

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Videos

Digital Ecosystems – the Key to Lifestyle Banking?

Customer Engagement

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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Videos

Digital underpins the strategy for Lloyds Banking Group

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