PANEL DISCUSSION

Transforming customer experience and onboarding in the disrupted banking landscape

In this discussion, find out how to transform customer experience and onboarding in the disrupted banking landscape.

The panel discusses:

  • How effectively are banks adapting to meet the increased digital demands of the current environment?
  • Identifying and considering the changing needs of vulnerable customers in these uncertain times
  • Virtual branches and meetings; embracing the ‘new normal’ in customer communications
  • The move towards partnerships and platforms: how to smooth end-to-end processes in an increasingly complex landscape
  • Ensuring that the first touchpoints win customers over: successfully competing in an age of switching
  • Making compliance and risk transparent: exploring the wider benefits of streamlined onboarding experiences
  • Optimising digital onboarding processes for the future: how can cost and time savings be achieved for all parties involved?

Hear from our expert panel:

Fergus Murphy, Group Personal Banking Director, Virgin Money UK PLC

Victoria Newton, Head of Propositions and Commercial Strategy, Starling Bank

Chris Murphy, Head of Customer Journey Design, Lloyds Banking Group

Mark Longstaff, Account Director, Financial Services, Adobe

Produced in partnership with: