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MoneyLIVE Video Interviews

Missed out on MoneyLIVE: Future of Retail Banking 2017? Fear not! Watch the interviews from the conference and prepare yourself for the next event. Our interviewees at MoneyLIVE: Retail Banking 2017 (now rebranded to MoneyLIVE Summit 2018) discuss everything from customer experience, future challenges, open APIs and AI. This compilation features insights from Barclays, Royal Bank of Scotland, Bud, Virgin Money and more.

Highlight Video – Relive highlights and insights from Europe’s Leading Retail Banking Conference at MoneyLIVE: Retail Banking 2017.

What will be greatest challenge facing the banking industry in the next 5 years? Virgin Money, Barclays Bank, RBS, Avoka, HSBC, Bud, Nationwide, IBM and Hellenic Bank give their predictions on what the banking landscape is going to look like in the next 5 years.
In 3 words, what will be the impact of open API’s in 3 years time?Barclays Bank, Virgin Money, MuleSoft, Avoka, HSBC, Nationwide, Hellenic Bank and Bud describe open API’s in three words.

Open Banking in three words summarised by Nationwide – With third parties acting as PFMs and PSPs as a result of open APIs, how should the banking industry react? In this video, you will hear Simon Hamilton, Chief Technology Officer of Nationwide sharing his insights on open banking.
Why do you find MoneyLIVE events useful? – Our event sponsors MuleSoft, Avoka and IBM explain why they believe MoneyLIVE conferences are a must attend event.

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Opening up banking services beyond the bank with Avoka – Back in the 90s, Bill Gates suggested that people will need banking services, but not the banks themselves. In this video, Derek Corcoran, Chief Experience Officer, Avoka will explain how open APIs will lead to the beginning of ‘wholesale banking’.
Open Banking Director at Barclays Bank shares her thoughts on open APIs – In this video, Caroline Ambrose, Open Banking Director at Barclays Bank urges the industry to really listen to customer needs in a bid to maximise the potential of open banking and APIs.

New business models of banking with Keith Bear, VP, Global Financial Markets, IBM – With new technologies emerging at every corner, banks may find it a challenge to migrate to new environments. In this video, Keith Bear, VP, Global Financial Markets at IBM explores how AI and APIs will transform the traditional banking model into a collection of interfaces for customers.
The evolution to lifestyle banking with Natasha Kyprianides, Head of Omnichannel & Customer Experience, Hellenic Bank – With the emergence of countless numbers of third party providers as a result of open APIs, banks will be put into survival mode. Natasha Kyprianides, Head of Omnichannel & Customer Experience at Hellenic Bank will share her thoughts on how ‘lifestyle banking’ will soon become the norm.

Keeping it real for customers with Troy Stratton, Head of Design & Initiation – RBWM, HSBC Bank – The jury is out on the impact GAFA will have on the retail banking industry, but the customer experience bar has undeniably been raised and banks will need to do everything they can to keep up. In this video, Troy Stratton, Head of Design & Initiation at HSBC stresses how banks must retain flexibility and that personal touch with customers.
Nick Middleton, Payments Director, Virgin Money on the pressures to offer greater services and products to customers – In this video, Nick Middleton, Payments Director at Virgin Money will share what he thinks the biggest challenges facing the retail banking industry will be, and how banks can integrate their services into customers’ everyday lives.

Hear from Jamie Campbell, Head of Awareness at Bud on AI, APIs and upcoming challenges for banks – In this video, Jamie Campbell, Head of Awareness at Bud will share his thoughts on the impact of AI and APIs on the retail banking industry, and more.
Steve Jennings, Director – Financial Services and Insurance, Mulesoft shares why he chooses MoneyLIVE – In this video, Steve Jennings, Director – Financial Services and Insurance at Mulesoft summaries open banking in three words and shares why Mulesoft have chosen MoneyLIVE events.

Steve Jackson, Digital Propositions Manager, HSBC Bank on the biggest challenges in banking – From working with third parties to the threat of GAFA, the challenges the banking industry faces going ahead are numerous. In this video, Steve Jackson, Digital Propositions Manager at HSBC shares his thoughts.
In which areas of banking will AI best be applied? – We cornered Virgin Money, Royal Bank of Scotland, HSBC, Bud, Nationwide and IBM on where they think AI will be most likely put to use in the banking industry.

AI and blockchain insights with Richard Crook, Head of Emerging Technology, Royal Bank of Scotland – With blockchain transforming back office infrastructure, and AI beginning to make waves in the customer experience, retail banking promises to look radically different in the future. In this video, Richard Crook, Head of Emerging Technology at Royal Bank of Scotland shares his insights on the ongoing transformation of banking.
What technologies can help banks transform approaches to customer experience? – Hear from Virgin Money, Royal Bank of Scotland, Barclays Bank, HSBC, Bud, Nationwide, IBM and Hellenic Bank on what technologies are going to revolutionise customer experience in banks.

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