Next-Gen Customer Experience in Financial Services

A three-part series

This three-part series brings together the industry’s leading voices at Barclays, Molo, FCA, Starling Bank and Hiscox, to share both their short and long term plans for tackling key customer pain points. Hear how the industry’s current and future leaders are addressing increasingly business-critical issues, including boosting customer trust and loyalty; designing a winning self-service journey; reaching deeper levels of personalisation and adding greater value than ever before; overcoming data challenges and wrestling with legacy, and of course, upping the anti in an increasingly open landscape.


Subscribe to watch all three episodes!



Building customer trust: towards a purpose-led future


Reducing churn and fostering loyalty: rewriting the reputation of financial services providers

Barclays’ CEO and Hiscox’s Chief Claims Officer shared their visions for pivoting to changing customer needs, competing in an open landscape and the role that your companies’ values and purpose will play. Subscribe to catch up on the episode. 

Watch a sneak peek of Episode 1… 

Watch a sneak peek of Episode 2…


Self-service automation


Turning clunky user journeys into seamless experiences: ensuring ease of use and better customer outcomes

The UK’s first digital lender shares their tips on how you can maximise the returns from AI and automation to deliver for customers in a faceless environment during the moments that really matter.


Personalising at scale: overcoming the paradox


Scaling hyper-personalisation: navigating the regulatory, ethical and technical concerns

Hear from the FCA’s first ever Chief Data, Information & Intelligence Officer on how you can ensure transparency, fairness and privacy at all levels and get the latest from our expert panel on how the steps they’re taking to drive scalable and actionable data strategies.

Watch a sneak peek of Episode 3…

Subscribe to get exclusive access to the full series

While you're here...

Check out our upcoming event!

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

MoneyLIVE Autumn Festival 

Virtual Episodes across October & November

Broadcasting throughout October and November, our 5 virtual episodes see leading experts take to the screen and dive into the hottest topics in banking and payments, including agility and resilience, digital identities, purpose-led banking, social platforms and the future of FinTech.

Speakers include:

  • Matt Hammerstein, Chief Executive Officer, Barclays UK
  • Chris Pitt, Chief Executive Officer, First Direct
  • Tracey Davidson, Deputy Chief Executive Officer, Handelsbanken UK
  • Tom Wolfenden, Head of Retail Banking, HSBC