Managing increasing customer expectations

Banks have always been customer-focused institutions, but with consumer habits changing rapidly, is the industry doing enough to go above and beyond the digital standards we all expect in our day-to-day lives? This video shows that banks and payments providers are putting their money where their mouths are, investing in convenience-focused solutions for customers, transforming physical channels, making the most of open ecosystem and more.

Hear from:
• Birte Quitt, Group Head of Retail Strategy, Erste Bank
• Mark Curran, Director of Payments and Open Banking, CYBG
• Menno van Leeuwen, Head of Business & Customer Development, Moneyou
• Nick Kerigan, Managing Director, Future Payments, Barclaycard
• Joakim Ivarson, Business Development Director, Tink
• Nieke Martens, Head of the Digital Hub, Rabobank
• Ignacio Juliá Vilar, Global Head of Retail, ING

 

 

 

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