Fighting fraud in the shifting payments ecosystem

The last year has seen seismic shifts in customer payment behaviour and drastic increases in fraud cases. With new payments architectures on the horizon, instant payments becoming the norm and contactless payments skyrocketing, the fraud landscape has never been so fast-changing.

This webinar will bring together senior leaders working in financial services to shed light on the drivers behind these changes, and how analytics and new strategies can help to stem the tide of the fraud epidemic.


Niels Halse

Deputy Global Head of Fraud ManagementDanske Bank

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Niels Halse, Danske Bank, MoneyLIVE Banking Event
Niels Halse

Deputy Global Head of Fraud Management

Danske Bank

Adam Speakman

Head of Fraud & InvestigationsMetro Bank

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Adam Speakman, Metro Bank, MoneyLIVE Banking Event
Adam Speakman

Head of Fraud & Investigations

Metro Bank

Philip Bonhard

Head of Customer Experience - Fraud & SecurityLloyds Banking Group

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Philip Bonhard, Lloyds Banking Group | MoneyLIVE
Philip Bonhard

Head of Customer Experience - Fraud & Security

Lloyds Banking Group

Sean Neary

Senior Product OfficerFeaturespace

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Sean Neary photo, Featurespace, MoneyLIVE Banking Event
Sean Neary

Senior Product Officer


Having worked in the Financial Fraud industry for over ten years, Sean joined Featurespace in 2016 as a Fraud Market Expert and has gone on to join the Senior Management Team. Throughout his career, Sean’s developed specialisms in operations, strategy and technology management. His role at Featurespace is to be the voice of the customer and industry, concentrating on the needs of both Featurespace’s customers and their consumers. Sean’s wealth of knowledge has helped the company lead the way in understanding consumer behavior and what it really means to create an effective balance between customer experience and fraud prevention.

Discussion points

60 Minutes

  • Where have we seen the greatest shifts in customer payment behaviour to date?
  • EPI, NPA, and P27: what changes will they bring and what are the implications for fraud?
  • Instant payments, digital wallets, P2P payments: how must fraud protection respond?
  • Shifting towards real-time fraud prevention: how can banks make the leap?
  • Leveraging customer analytics to detect anomalous behaviour: understanding the opportunities and challenges
  • Ensuring customer understanding and trust: where is further education required?
  • Digging into bank’s liability and responsibility: what are the key considerations?
Sponsored by:
Featurespace | MoneyLIVE

About Featurespace

Featurespace™ is the world leader in Enterprise Financial Crime prevention for fraud and Anti-Money Laundering. Featurespace invented Adaptive Behavioral Analytics and Automated Deep Behavioral Networks, both of which are available through the ARIC™ platform, a real-time machine learning software that risk scores events in more than 180 countries to prevent fraud and financial crime.

ARIC™ Risk Hub uses advanced, explainable anomaly detection to enable financial institutions to automatically identify risk, catch new fraud attacks and identify suspicious activity in real-time. More than 30 major global financial institutions are using ARIC to protect their business and their customers. Publicly announced customers include HSBC, TSYS, Worldpay, NatWest Group, Contis, Danske Bank, ClearBank, AK Bank and Permanent TSB.

While you're here...

Check out our upcoming event!

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

MoneyLIVE Autumn Festival 

Virtual Episodes across October & November

Broadcasting throughout October and November, our 5 virtual episodes see leading experts take to the screen and dive into the hottest topics in banking and payments, including agility and resilience, digital identities, purpose-led banking, social platforms and the future of FinTech.

Speakers include:

  • Matt Hammerstein, Chief Executive Officer, Barclays UK
  • Chris Pitt, Chief Executive Officer, First Direct
  • Tracey Davidson, Deputy Chief Executive Officer, Handelsbanken UK
  • Tom Wolfenden, Head of Retail Banking, HSBC