Transforming where customer and employee experience intersect: optimising the power of AI

This webinar, held in association with UiPath, brings together senior financial services and insurance experts from across Europe to explore how embracing automation and AI can support employees, increase customer intimacy and optimise operational efficiency, driving better experiences all around.


Andy Warren, Santander | MoneyLIVE

Andy Warren

Head of Customer Journey Design, Santander

Will Paskins, Zurich | MoneyLIVE

Will Paskins

Head of Claims Digital Experience, Zurich

Sarune Galdikaite, Danske Bank | MoneyLIVE

Sarune Galdikaite

Head of Intelligent Automation, Danske Bank

Huw Williams, UiPath | MoneyLIVE

Huw Williams

Contact Centre Industry leader, UiPath

Discussion points

60 Minutes

  • How is the industrialisation of automation and AI shaping customer strategies?
  • Aligning customer and employee experiences: to what extent is this the key to success?
  • From RPA to intelligent automation: how can new technologies support employees in supporting customers?
  • Re-think, re-skill, up-skill: how does the workforce need to culturally transform to deliver superb CX?
  • Enabling the human touch: how can intelligent automation enhance customer intimacy whilst optimising operating models?
  • Democratising CX transformation: should automation strategy be employee driven?
  • From a tactical to a strategic approach: how can intelligent automation enable organisations to fulfil the heightened expectations of customer service?

While you're here...

Check out our upcoming event!

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

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Virtual Episodes across October & November

Broadcasting throughout October and November, our 5 virtual episodes see leading experts take to the screen and dive into the hottest topics in banking and payments, including agility and resilience, digital identities, purpose-led banking, social platforms and the future of FinTech.

Speakers include:

  • Matt Hammerstein, Chief Executive Officer, Barclays UK
  • Chris Pitt, Chief Executive Officer, First Direct
  • Tracey Davidson, Deputy Chief Executive Officer, Handelsbanken UK
  • Tom Wolfenden, Head of Retail Banking, HSBC