Culture, platform banking and customer-centricity

Benoit Legrand, Chief Innovation Officer, ING

ING is a prime example of an incumbent bank giving the challengers a run for their money. Under Chief Innovation Officer Benoit Legrand, more than 1800 FinTechs have been scouted, 160 partnerships with FinTechs have been created and more than €200 million has been invested. For ING, the future of banking is disrupted, customer-centric and bionic and it is clear from the following exclusive interview how ING’s leadership has transformed the bank’s culture to deliver true value to customers. Watch to find out how Benoit is helping ING to transition to a customer-centric platform-based model of banking!


Where the future of banking unfolds

MoneyLIVE Summit is the bank event for the most senior and innovative leaders across banking, payments and FinTech to network, share ideas and supercharge the digital banking revolution. Join 650+ industry leaders as they discuss open banking, FinTech, customer experience, payments, new tech and more.