EXECUTIVE ROUNDTABLE

Digital identity: the enabler of next generation customer experiences

21 October 2021 | 2pm CEST | Hosted in our Online Boardrooms

This MoneyLIVE roundtable, held in association with ForgeRock, is an invitation-only online event that will bring together senior digital and customer experts within the Nordic and Benelux financial services to explore the potential of digital identity as an enabler of frictionless, secure and cost-effective customer experiences in an online world.

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The discussion.

Removing the barriers to customer acquisition: how can onboarding be made easier than ever?

How can smart digital identity management lead to more cost-effective customer operations?

How can transparency over data lead to improved customer trust and loyalty?

Speakers

Amos Kater

Head of ProductsCurrence

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Amos Kater, Currence | MoneyLIVE
Amos Kater

Head of Products

Currence

Peter Nordgaard

Associate Professor, Executive Finance & EconomicsAVT Business School

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Peter Nordgaard, AVT Business School | MoneyLIVE
Peter Nordgaard

Associate Professor, Executive Finance & Economics

AVT Business School

Agenda.

October 21 at 2pm CEST
90 minutes
  • Introduction to the roundtable

Peter Nordgaard, Associate Professor, Executive Finance & Economics, AVT Business School

 

  • Frictionless, accessible and secure: what role does digital identity play in the customer journey?

Amos Kater, Head of Products, Currence

 

  • Roundtable discussion

Peter Nordgaard, Associate Professor, Executive Finance & Economics, AVT Business School

    • Setting priorities straight: who should take ownership of digital identities within the organisation?
    • To what extent should digital identity be considered in the design of customer journeys?
    • Removing the barriers to customer acquisition: how can onboarding be made easier than ever?
    • Returning value back to the customer: how can digital identities be used to unlock new products and services?
    • How can smart digital identity management lead to more cost-effective customer operations?
    • A balancing act: maintaining security and compliance vs delivering convenience and accessibility
    • Exploring the power of partnerships and interoperability of customer identities
    • Respecting customer decisions over their personal data: how can this be furthered?
    • How can transparency over data lead to improved customer trust and loyalty?

 

 

  • Closing remarks

Request an invitation

This roundtable discussion is designed for senior executives in digital, strategy, customer insight functions from leading consumer-focused organisations.

Fill in this short form if you meet the above criteria and would like to participant in the discussion on 21 October 2021. All invitation requests will be vetted and approved (or declined) by the organiser.

Sponsored by

ForgeRock Logo

ForgeRock® is the Digital Identity Management company transforming the way organizations build trust and securely interact with customers, employees, devices, and things. Organizations adopt the ForgeRock Identity Platform™ as their digital identity system of record to monetize customer relationships, address stringent regulations for privacy and consent (GDPR, HIPAA, FCC privacy, etc.), and leverage the internet of things. ForgeRock serves hundreds of brands, including Morningstar, Vodafone, GEICO, TomTom, and Pearson, as well as governments such as Norway, New Zealand, and Belgium, among many others. Headquartered in San Francisco, California, ForgeRock has offices in Austin, London, Bristol, Grenoble, Munich, Paris, Oslo, Singapore, Sydney and Vancouver, Washington. ForgeRock is privately held, backed by leading global venture capital firms Accel Partners, Foundation Capital, Meritech Capital and KKR.

forgerock.com