Setting the pace in banking and payments innovation worldwide

25 – 26 November 2019 | QEII Centre, London


“If you really want to get to grips with what’s going on in the industry right now, you can’t miss out on this event”

Chief Operating Officer, Monzo














Where the future of banking unfolds

MoneyLIVE Summit is the bank event for the most senior and innovative leaders across banking, payments and FinTech to network, share ideas and supercharge the digital banking revolution. With more than 100 speakers to hear from and three stages filled with content that filters out the white noise, join us for the best two days out of the office you’ll get this year.


Josh Bottomley, HSBC - MoneyLIVE banking conference

Josh Bottomley

Global Head of Digital, Data and Development, HSBC

Benoit Legrand, ING Bank - MoneyLIVE Events

Benoît Legrand

Chief Innovation Officer, ING Bank

Michale Harte, Santander - MoneyLIVE banking conference

Michael Harte

Chief Operating Officer, Santander

Pamela Hilborn - MoneyLIVE banking conference

Pamela Hilborn

Global Head of Design, Digital Banking, Scotiabank

Tom Foster-Carter, Monzo - MoneyLIVE Banking Events

Tom Foster-Carter

Chief Operating Officer, Monzo

Deepak Sharma, Kotak Mahindra - MoneyLIVE banking conference

Deepak Sharma

Chief Digital Officer, Kotak Mahindra

Cristina Alba-Ochoa - OakNorth Bank

Cristina Alba-Ochoa

Chief Financial Officer, OakNorth

Jennifer Geary - Asto Digital - MoneyLIVE bank event

Jennifer Geary

Chief Risk and Operations Officer, Asto Digital

More Speakers


  • All Topics
  • Open banking
  • Data
  • Customer engagement
  • Platform business models
Expand All +
Collapse All -

Day One Monday, 25 November 2019

Day Two Tuesday, 26 November 2019

Welcome address from MoneyLIVE and chair's opening remarks

Session 1

A shift in business models

Keynote address

The opportunities of open APIs and new technology: enabling customers to make better financial decisions

  • Open banking

Josh Bottomley, HSBC - MoneyLIVE banking conference
Josh Bottomley

Global Head of Digital, Data and Development , HSBC

Keynote address

Evolving into a platform: earning a place in customers’ lives

Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

How trust transforms banking in the open era

As banking opens up and customers gain control over their data, the industry will be transformed. So what does the path ahead look like for banks, their business models and the billions of customers relying on them?

·        What it means now that customers are in control of their data
·        How to drive loyalty and build trust with your customers
·        How to anticipate the ways in which customers will engage with their data, and how banks can use it to inform their strategies

  • Open banking
  • Data
  • Customer engagement

Joel Nordstrom, Tink - MoneyLIVE bank event
Joel Nordström

Senior Business Development Manager, UK , Tink

Leaders’ forum

A blueprint for the future: changing business models to fit the Open Banking Era

• The new banking landscape: a look to the future
• Maintaining the customer relationship: what can be done to ensure this is not lost to TPPs?
• Finding a new position for banks in the API economy: utility, tech company, digital identity safe-box?
• In which areas of the bank can open APIs be implemented to create new sources of revenue?
• Understanding how TPPs can access bank APIs: subscription, pay-per-use or a free-for-all?
• How can banks change internal cultures to better execute open API strategies?
• Banking-as-a-service or banking-as-a-platform: which model will win out?

  • Open banking
  • Customer engagement

Carlos López-Moctezuma

Global Head of Open Banking , BBVA

Tom Foster-Carter, Monzo - MoneyLIVE Banking Events
Tom Foster-Carter

Chief Operating Officer , Monzo

Josh Bottomley, HSBC - MoneyLIVE banking conference
Josh Bottomley

Global Head of Digital, Data and Development , HSBC

Michale Harte, Santander - MoneyLIVE banking conference
Michael Harte

Chief Operating Officer , Santander

Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

Reinforcing the foundations of innovation in an open API-dominated world

  • Open banking

Jim Wadsworth

UK Product Director , Mastercard

Session 2

The building blocks of open banking | Payments 2.0 | The evolving lending landscape

The Arena: The building blocks of open banking
Payments Playground: Payments 2.0
The Digital Lab: The evolving lending landscape

Building the right APIs to genuinely help customers

• What a customer wants: which APIs can be built to satisfy changing customer demands and needs?
• Laying the foundations: how have open APIs helped customers to date?
• Connecting with the right third parties: bringing new products to market more quickly
• How have customer relationships with banks changed as a result of open APIs to date?

  • Open banking

Helen Bierton, Starling Bank, MoneyLIVE Mortgage Event
Helen Bierton

Head of Banking , Starling Bank

Case study

Going live with open banking: integrating FinTechs into the industry

  • Open banking
  • FinTechs and Third Parties

Joseph, BankMobile - MoneyLIVE banking conference
Joseph Krzemienski

Chief Experience Officer , BankMobile

Panel discussion

Establishing a robust open banking infrastructure

• Standardising open APIs: what can we expect from the regulator?
• What in the existing banking infrastructure is holding banks back from implementing open API ecosystems?
• Rearchitecting systems for the API economy: what needs to be done?
• Harmonising APIs with those of third parties: how to ensure effective communication
• Safety net: why might an API fail and how can this be prevented?
• Ensuring defences are watertight: identifying the likely weak spots in the open ecosystem

  • Open banking

Liam Curran, Danske Bank - MoneyLIVE banking conference
Liam Curran

General Manager, Operations , Danske Bank
Caroline Ambrose

Director - Open Banking , Barclays Bank

Keynote address

Getting to grips with the crypto economy

  • Payments

Alfonso Ayuso, Banco Sabadell - MoneyLIVE Events
Alfonso Ayuso

Chief Innovation Officer , Banco Sabadell

Case study | Twisto

Simplifying life through payments

The app enables customers to pay for their online purchases with just one click, deal with bills and invoices by taking a photo of them and pay just about anywhere with the card or an NFC-enabled bracelet. On top of that, the app comes with the best exchange rate possible for international payments and smart insurance products. Michal Simda will discuss Twisto’s journey and what their future plans are since their investment from ING and FinTech Capital.

  • Payments

Twisto, MoneyLIVE banking conference
Michal Smida

Founder , Twisto

Panel discussion

Welcome to the Funzone: identifying the next big payments innovations

• Embedding payments seamlessly into everyday experiences: is this where invisible payments might succeed?
• Creating an interconnected ecosystem: what innovations are we seeing in the IoT space?
• How is artificial intelligence being deployed to create more delightful payments experiences?
• The next frontier: championing voice-activated payments
• Getting retailers on board and creating a holistic, future-facing ecosystem
• Managing risk effectively: what weak spots can be anticipated with new payments innovations?

  • Payments

Shail Deep, HSBC - MoneyLIVE Events
Shail Deep

Global Head of Strategic Partnerships & Innovation , HSBC

Speaker Placeholder
Tanya Juul Kjaer

Director of Payments , iZettle

Michael Rolph, Yoyo Wallet - MoneyLIVE banking conference
Michael Rolph

Chief Executive Officer and Co-founder , Yoyo Wallet

Modernising mortgages

• Designing a mortgage product for the 21st Century: what are customers demanding?

  • Consumer lending

Martin Fleming, Lloyds Banking Group - MoneyLIVE bank event
Martin Fleming

Mortgage Transformation Director , Lloyds Banking Group

Stepping up digital lending efforts

  • Consumer lending


Senior Representative , Appian

Panel discussion

Mapping out the next steps in lending innovation

• To what extent can a loan product be fundamentally transformed or should lenders focus on improving distribution and onboarding processes?
• What are the opportunities of open APIs in the lending industry?
• The power of AI: from risk assessments to speeding up the application process to real-time loan approvals
• To what extent can lending products be personalised and what are the barriers to achieving this?
• How are alternative lenders pushing the boundaries of the industry and what change have they encouraged to date?
• Complementing human advisors with robo: identifying the benefits

  • Consumer lending

Andy Piggott

Director of Lending Products , Metro Bank

Tim Waterman, Zopa - MoneyLIVE banking conference
Tim Waterman

Head of Unsecured Personal Loans , Zopa

Esther Dijkstra - MoneyLIVE bank event
Esther Dijkstra

Director of Strategic Partnerships , Lloyds Banking Group

Session 3

Enhancing banking propositions with TPPs | PSD2: the new payments reality | The devil is in the data

The Arena: Enhancing banking propositions with TPPs: partnerships in practice
Payments Playground: PSD2: the new payments reality
The Digital Lab: The devil is in the data
Case study | La Banque Postale

Nurturing FinTechs to open up new business opportunities with

  • FinTechs and Third Parties

Virginie, La Banque Postale - MoneyLIVE banking conference
Virginie Augagneur

Chief Operating Officer, Platform58 , La Banque Postale

Nurturing FinTechs to open up new business opportunites

  • FinTechs and Third Parties
Panel discussion

Charting the road to growth through partnerships: leveraging the expertise of third parties

• Which areas of banking are most ripe for FinTech disruption?
• Examples of fruitful relationships: learning from successes and failures
• Adapting culturally to the influx of third-parties: ensuring banks and FinTechs are on the same page
• Open banking and data sharing: how can this be done effectively to better deliver innovation initiatives?
• Opening up new revenue avenues: carving out opportunities with the support of FinTechs
• Moving towards marketplace and lifestyle business models: how can third-parties help where banks are struggling to make progress?

  • FinTechs and Third Parties
  • Open banking

Emma Huntingdon, Nationwide - MoneyLIVE banking conference
Emma Huntington

Director Innovation & Ventures , Nationwide

Aneet Morar

Head of Partnerships – Innovation and Strategy , Lloyds Banking Group

Sarah Hager, Nordea - MoneyLIVE Banking Conference
Sarah Häger

Head of Open Banking Community , Nordea

Brit Blakeney, DBS - MoneyLIVE banking conference
Brit Blakeney Anghelakis

Executive Director, Head of Innovation & Ecosystems , DBS Bank

Post-PSD2: what you need to know about the final RTS

  • Payments

Speaker Placeholder
Helene Oger-Zaher

Payment Technical Specialist , Financial Conduct Authority

Panel discussion

A 20:20 view into PSD2

• Thoughts on the RTS: what can the industry start working on now?
• How are payments providers getting on with the implementation of SCA?
• To what extent do we have a better understanding of what a standardised open-API looks like?
• Where is clarity still lacking?
• What challenges will emerge following the release of RTS?
• Post-September 2019: what are the next steps?

  • Payments

Huotari Markku, OP Financial Group - MoneyLIVE banking conference
Markku Huotari

Program Director, Evangelist, Head of PSD2 Programme , OP Financial Group

Hetal Popat, HSBC - MoneyLIVE Banking Conference
Hetal Popat

Programme Director and Head, CMA Open Banking, HSBC

Robert White

Head of Payments , Santander

Improving data management: seeing the wood for the trees

• What is preventing banks from properly managing their data?
• How can banks ‘clean’ their data to ensure only the most relevant information is used?
• Migrating data onto the cloud: is this the solution to all the data silos?
• Collecting data from alternative sources: how can this further improve customer experience and propositions?

  • Data

Salla Franzen, SEB Group - MoneyLIVE banking conference
Salla Franzén

Group Chief Data Scientist , SEB Group

Shaun Rolls

Head of Data Foundation Programme – Group Data Office , SEB Group

Panel discussion

Creating a data-centric organisation

• What are the biggest barriers to efficiently creating a data-centric organisation?
• Laying your foundations: ensuring database infrastructures are fit for purpose
• Mining your resources: locating, refining and processing legacy data
• Listening to your data: ensuring analytics underpins your decision making
• How is data sharing and open banking affecting the way data is managed?
• New talent for new strategies: how can data scientists be attracted from Big Tech?

  • Data

Elena Alfaro Martinez

Global Head of Data & Open Innovation , BBVA

Roshan Awatar, Lloyds Banking Group - MoneyLIVE banking conference
Roshan Awatar

Group Head of Data Strategy, Change & Innovation , Lloyds Banking Group

Jurgen Rahmel - MoneyLIVE
Juergen Rahmel

Chief Digital Officer , HSBC Germany

Session 4

Upgrading the core | Payments systems: the next generation | Go digital, or go home

The Arena: Upgrading the core
Payments Playground: Payments systems: the next generation
The Digital Lab: Go digital, or go home

No looking back: going all-in with the cloud

• How can cloud computing help increase agility and flexibility in the organisation?
• Disproving security concerns: why cloud is the way forward
• Migrating to the cloud: dos and don’ts
• Best practice: how has cloud enabled the industry to innovate at speed to date?

  • Technology and digitalisation

Gürhan Cam - DenizBank, MoneyLIVE banking conference
Gürhan Cam

Digital Banking SVP & Deputy Chief Digital Officer , DenizBank

Panel discussion

Shaking off the shackles of legacy: creating systems fit for purpose

• If it ain’t broke, why fix it? Why the upgrading of core systems is absolutely essential to the successful delivery of API strategies
• What needs to be considered when pursuing an overhaul of core systems?
• Avoiding the pitfalls of system migration: what are the most common mistakes?
• How can innovation be optimised once systems are adapted to deliver the demands of the API economy?
• Is cloud the answer? What other technologies can encourage greater flexibility and agility?

  • Technology and digitalisation

Ian Povey, Natwest - MoneyLIVE banking conference
Ian Povey

Head of Payment Infrastructure , NatWest

Arda Samik, ING Bank Turkey - MoneyLIVE banking conference
Arda Samik

Vice President – Head of PMO and Agile Transformation , ING Bank Turkey

Michael Anyfantakis, Lloyds Banking Group - MoneyLIVE Banking Conference
Michael Anyfantakis

Head of Innovation Design , Lloyds Banking Group

Bo-Svejstrup - MoneyLIVE bank event
Bo Svejstrup

Chief Information Officer of Core Banking, Data and EVP , Danske Bank

A spotlight on the New Payments Architecture

The UK’s retail payment infrastructure has not been fundamentally upgraded since the 1960s. Pay.UK has taken on the hefty task of implementing a new core clearing and settlement layer, encouraging competitive innovation and unlocking new business opportunities through more effective use of banking and transaction data. Paul Horlock will share the findings from consultations with partners and the explore the ongoing development of the NPA Blueprint.

  • Payments

Paul Horlock, PayUK - MoneyLIVE banking conference
Paul Horlock

Cheif Executive Officer , Pay.UK

Panel discussion

Improving payments connectivity: from instant payments to cross-border transactions

• Upgrading ageing infrastructure: ensuring systems can cope with increasing transaction volumes
• Meeting customer demands for the real-time: implementing instant payments across the world
• What can be learned from the SEPA experience? Assessing the demands of cross-border payments
• Global settlement: achieving cross-border interoperability of the RTP scheme
• Putting blockchain back on the priority list: is this a feasible option for the industry?
• Creating a holistic payments eco-system: getting banks, acquirers, card issuers and retailers on the same page

  • Payments

Chris Higham, Virgin Money - MoneyLIVE banking conference
Chris Higham

Head of Strategy and Change – Payments , Virgin Money

Luca-Vanini-UniCredit- MoneyLIVE bank event
Luca Vanini

Head of Group Payments Development , UniCredit Group

Manu Rajan - WING - MoneyLIVE Bank event
Manu Rajan

Chief Commercial Officer , WING

Say hello to a digital-first approach to customers

• The ‘personal’ challenge: creating meaningful relationships with customers via digital channels
• Lessons to learn from the challengers: how can incumbent banks create delightful digital onboarding experiences for customers?
• Making the most of third-party partnerships: leveraging the expertise of others
• Interacting with customers via marketplace platforms: retaining the client relationship

  • Technology and digitalisation
  • Customer engagement

Deepak Sharma, Kotak Mahindra - MoneyLIVE banking conference
Deepak Sharma

Chief Digital Officer , Kotak Mahindra

Looking beyond the hype: how AI can help banks future-proof the business

  • Technology and digitalisation

Richard Harris, Feedzai - MoneyLIVE banking conference
Richard Harris

SVP of International Operations , Feedzai

Panel discussion

Digital Banking masterclass: keeping pace with changes in consumer behaviour

• Hoverboards, holograms, jetpacks: predicting how customers will live in 2030
• What must banks do to avoid digital obsolescence?
• Ensuring APIs are at the core of the digital banking strategy: increasing the pace of change
• Conversational UX and CX: creating a digital dialogue between banks and customers
• Addressing the pain-points in the onboarding process
• Digital identities: the solution to all our problems?

  • Technology and digitalisation
  • Customer engagement

Pamela Hilborn - MoneyLIVE banking conference
Pamela Hilborn

Global Head of Design, Digital Banking , Scotiabank

Michael Legare, National Bank of Canada - MoneyLIVE banking conference
Michael Legare

Vice President – Digital Transformation , National Bank of Canada

Rob Basinger, Marcus by Goldman Sachs - MoneyLIVE banking conferences
Rob Basinger

Executive Director, Head of Products, Marketing & Digital , Marcus by Goldman Sachs

Pol Navarro Gonfaus MoneyLIVE
Pol Navarro

Digital Innovation & Transformation Director , TSB

Session 5

Disruptive forces from around the world

Redefining banking

Featurespace - MoneyLIVE bank event
Senior representative

TBC , Featurespace

Leaders’ forum

What’s in the DNA of challengers? Getting to know the competition

• Outlining the similarities between global challengers: what conditions have enabled success?
• The enduring question of scalability: what are new entrants doing to grow at pace?
• Targeting underserved customer segments: where do the most promising opportunities lie?
• How are challengers creating compelling and recognisable brands to win over customers?
• Finding the right partners to succeed: how has FinTech supported growth?
• What are the significant milestones challengers have achieved to date?
• The next steps: to what extent is offering lifestyle services integral to future success and longevity?

  • Open banking
  • Platform business models

Angel Sahagun, albo - MoneyLIVE banking conference
Ángel Sahagún

Chief Executive Officer , albo

Will Sorby, N26 - MoneyLIVE banking conference
Will Sorby

General Manager, UK , N26

, Co-Founder and Chief Executive Officer, YouTrip
Caecilia Chu

Co-Founder and Chief Executive Officer , YouTrip

Chair’s closing remarks followed by drinks reception

Chair's opening remarks

Session 6

Living in the moment with lifestyle banks and platforms

Dream big: from social media to banking

A new way of life for consumers

  • Customer engagement
Leaders’ forum

Finding a place in a new world: where does banking sit in the age of lifestyle platforms?

  • Defining the lifestyle platform: what does this really mean?
  • Should banks go down the road of marketplace business models or lifestyle platforms? Discuss
  • Changing stereotypes: how can banks become a customer’s trusted life-partner?
  • Attracting the right network of partners: finding the optimum fit
  • A treasure trove of data: how are banks best placed to build lifestyle solutions for customers?
  • Will banks sit at the centre of lifestyle platforms in the future? If not, what role will they take?
  • What needs to change for the WeChat model to take off in financially-mature Western economies?

  • Platform business models

Speaker Placeholder
Jayesh Patel

Head of Liv. Digital Bank , Emirates NBD

Session 7

A world of confidence | FinTech Central | Rethinking approaches to risk and regulation

The Arena: A world of convenience
FinTech Central
The Digital Lab: Rethinking approaches to risk and regulation
Case study

Voice as a channel: grasping the opportunities of conversational convenience

Washington-based Numerica Credit Union was one of the first financial institutions in the US to embrace voice as a banking channel for its customers. While the credit union certainly has the benefit of first-mover advantage under its belt, it knows that fast-followers are hot on its tail. KayCee Murray will share with delegates the lessons learned when dealing with Amazon’s Alexa and the credit union’s efforts to integrate more functions into the service, including third-party bill and mortgage payments.

  • Customer engagement

KayCee Murray, Numerica Credit Union - MoneyLIVE banking conference
KayCee Murray

SVP, Information Technology , Numerica Credit Union

Consumers expect answers: the customer journey starts with a question

  • Customer engagement

Jon Buss
Jon Buss

Managing Director, UK & Northern Europe , Yext

Case study | Ann Summers

Striving towards customer excellence

Doro will discuss the journey undertaken at Ann Summers when designing web features with the customer in mind. Although this talk will focus on our journey toward reaching customer excellence online, it will also touch on the vision of the business to become a truly insight driven organisation (IDO).

  • Customer engagement

Doroteya Plummer, Ann Summers - MoneyLIVE banking conference
Doroteya Plummer

UX Design Manager , Ann Summers

Panel discussion

Optimal convenience: banking whenever, wherever

• Defining convenience: what does this really mean in banking?
• Pain-points in the customer journey: where are banks failing at the moment?
• Real-time responses: ensuring systems meet customer expectations
• How can banks become their customers first point of call?
• Upgrading the mobile banking experience: how can this proposition be enhanced?
• Refining the chatbot proposition: the key to becoming a 24/7 bank
• How can chatbots be deployed to handle more complex customer queries?
• Bringing back the branch? To what extent is a physical presence absolutely essential?
• What is the solution in response to the increasing number of banking deserts?

  • Customer engagement
  • Technology and digitalisation

Niamh Byrne Photo
Niamh Byrne

Head of Marketing, APAC & EMEA , Citi

Ian Leung, Royal Bank of Canada - MoneyLIVE banking conference
Ian Leung

Director of Mobile Banking Delivery , Royal Bank of Canada

Lotta Lovén

Head of Digital Banking , Swedbank

FinTech Central

At FinTech Central you will meet the industry’s most promising start-ups. Hear them pitch their wares to you, learn from the VCs and vote for your favourite.

Chaired by:

  • FinTechs and Third Parties

Sonya Iovieno, Silicon Valley Bank - MoneyLIVE banking conference
Sonya Iovieno

Head of Venture & Growth Banking , Silicon Valley Bank

Pitch | Tully

Tully is helping the 20 million people in the UK that are worried about money by helping them build an accurate budget online, at their own pace and in their own time. Then, using that budget, Tully provides personalised debt advice with a clear plan so that everyone can make the most of their money.

  • FinTechs and Third Parties
  • Customer engagement

Stuart Bungay - Tully, MoneyLIVE Bank event
Stuart Bungay

Chief Executive Officer and Co-founder , Tully

Pitch | Hudya

  • FinTechs and Third Parties

Morten Kvam, Hudya, MoneyLIVE Banking Conference
Morten Kvam

Chief Communications Officer , Hudya

Pitch | 2gether

2gether is a token-based neobank supporting the user’s traditional economy based in FIAT and their new economy based in crypto assets. Its mission is to accelerate the transition to decentralised finance.

  • FinTechs and Third Parties

Ramón Ferraz, 2gether - MoneyLIVE banking conference
Ramón Ferraz

Chief Executive Officer , 2gether

Pitch | Mojo Mortgages

  • FinTechs and Third Parties
  • Consumer lending

Speaker Placeholder
Richard Hayes

Chief Executive Officer and Co-founder , Mojo Mortgages

Pitch | Transper

Transper enables corporates to provide liquidity and transparency in deep supply chains, reducing costs and credit risk. Transper helps businesses provide transferable payment obligations against accepted invoices.

  • FinTechs and Third Parties

Speaker Placeholder
Nisha Singh

Chief Executive Officer , Transper

Pitch | Dataminer

  • FinTechs and Third Parties

Taavi Tamkivi, Dataminer - MoneyLIVE banking conference
Taavi Tamkivi

Chief Executive Officer , Dataminer

VC Q&A with…

  • FinTechs and Third Parties

Cynthia Nadal Founders Factory - MoneyLIVE banking conference
Cynthia Nadal

Managing Director, Head of FinTech , Founders Factory

Juliette Souliman - Octopus Ventures
Juliette Souliman

Early Stage VC Investor , Octopus Ventures

Alan Greco, Anthemis - MoneyLIVE bank event
Alan Greco

VC Investor , Anthemis

Understanding and tackling risk in increasingly complex ecosystems

• What are the risks that are likely to emerge in an open API-centric industry?
• What technologies can be deployed to better address future threats?
• How will AI transform the future of model risk management?
• Delivering digital transformation at scale: how can a “risk-welcome” attitude be adopted without compromising customer security?

  • Regulation

Becky Pinkard, Aldermore Bank - MoneyLIVE bank event
Becky Pinkard

Chief Information Security Officer, COO , Aldermore Bank

The RegTech Revolution: transforming compliance

• What cost-savings opportunities can be attained with RegTech?
• Cutting down the man-hours: reassigning employees’ time and effort to more complex regulatory tasks
• How can RegTech help banks transform ease-of-compliance into a competitive advantage?
• How can data be managed effectively internally for RegTech to be harnessed to its full potential?

  • Regulation
  • Technology and digitalisation

Francisco Esteves, Nationwide - MoneyLIVE banking conference
Francisco Esteves

Head of Compliance Oversight , Nationwide

Fireside chat

Navigating the sea of risk and regulation

• Integrating RegTech into existing systems: identifying and overcoming the challenges
• Understanding why RegTech will be central to successful GDPR implementation
• New cyber-risks in a more open and connected eco-system: attracting the right talent to shore up defences
• Maintaining transparency and auditability of AI algorithms: tracing risks back to the source
• Targeting the ‘money mules’: what are the emerging threats in the AML and fraud arena?
• Exploring the potential of blockchain: how can this technology be implemented to manage compliance and risk?

  • Regulation
  • Technology and digitalisation

Ceri Godwin, Santander
Ceri Godwin

Director, Growth & Advisory - EmTech , Santander

Session 8

Let's get personal | FinTech Central | New approaches to business banking

The Arena: Let’s get personal
FinTech Central
The Digital Lab: Small but mighty: new approaches to business banking

Delivering on the personalisation promise

• Learning to walk before running: why customer segmentation is the beginning
• Tailor-made banking products: how can this be achieved?
• Learning from other industries: how have other organisations implemented AI into personalisation strategies?
• Toeing the line: when does personalisation become too personalised?

  • Customer engagement

Stephanie Waismann, Barclays Ventures - MoneyLIVE banking conference
Stephanie Waismann

Chief Customer Officer , Barclays Ventures

Panel discussion

“It’s all about me”: tailor-made banking

• Personal and convenient: what gives banks the competitive advantage?
• How can artificial intelligence be used to create bespoke customer experiences?
• Personalised advice: is robo the way forward?
• The answer is in the data: how can more sophisticated analytics help to prevent customers from choosing tech-savvy new entrants over banks?
• Real-time banking: delivering to customers in the moment
• What further value-added services can be offered to customers?

  • Customer engagement
  • Technology and digitalisation

Anthony Flack

Head of Digital Delivery , Santander

Anna Swartling, SEB - MoneyLIVE banking conference
Anna Swartling

Head of Customer Experience Design , SEB Group

Sarah Card - Marcus by Goldman Sachs
Sarah Card

Executive Director , Marcus by Goldman Sachs

Casey Lord, Nutmeg - MoneyLIVE bank event
Casey Lord

Casey Lord , Nutmeg

FinTech Central

At FinTech Central you will meet the industry’s most promising start-ups. Hear them pitch their wares to you, learn from the VCs and vote for your favourite.

  • FinTechs and Third Parties

Pitch | Molo Finance

As the UK’s first fully digital buy-to-let mortgage lender, Molo exists to reimagine forever how we get a mortgage. No paper, no appointments, just quick decisions via on online seamless journey.

  • FinTechs and Third Parties
  • Consumer lending

Francesca Carlesi, Molo Finance, MoneyLIVE Mortgage Event
Francesca Carlesi

Chief Executive Officer , Molo Finance

Pitch | Fintune AG

Speaker Placeholder
Ruth Mojentale

Chief Executive Officer , Fintune AG

Case study | Asto Digital

The bank that gives SMEs back their time

Managing cash flow and staying in the black is one of the biggest pressures facing the UK’s 5.4 million freelancers and micro-SMEs. Asto (backed by Santander) is an app designed to help keep their cash flow positive from their mobile phone. Jennifer Geary will discuss how Santander saw the problem SMEs faced, why they decided to set up Asto and how financial innovation is essential to drive change to benefit SMEs.

  • SME banking

Jennifer Geary - Asto Digital - MoneyLIVE bank event
Jennifer Geary

Chief Risk and Operations Officer , Asto Digital

Panel discussion

Serving the underserved: filling a gap in the SME market

· What are SMEs really looking for from their banks when it comes to their day-to-day banking?
· Truly addressing business needs: how are banks innovating around the SME lending experience?
· Digitising the customer journey: what are the most urgent pain-points that need to be addressed?
· The advent of artificial intelligence: will machine replace man in the future?
· Making financial advice more accessible: how can chatbots step up to the plate?
· ‘Open’ lending platforms: how can FinTech partnerships help to enrich the SME experience?
· How can banks gain an edge over more agile alternative lenders?
· Established banks launching new SME focussed-brands: is this the way forward?

  • SME banking

Oliver Prill, Tide, MoneyLIVE Mortgage Event
Oliver Prill

Chief Executive Officer , Tide

Stephane Blanchoz, MoneyLIVE banking conference
Stéphane Blanchoz

Head of SME Alternative Financing , BNP Paribas Asset Management

Cristina Alba-Ochoa - OakNorth Bank
Cristina Alba-Ochoa

Chief Financial Officer , OakNorth

Session 9

Supersonic digital innovation

In conversation with

Round off your experience at MoneyLIVE Summit with an exclusive interview with a digitally-savvy incumbent bank and one of Asia’s most impressive tech powerhouses.

Chair’s closing remarks and end of conference

Why attend?


From the most senior and international speaker line-up to date, with more than 20 countries represented across the two days!


With ease with Brella. New to this year’s event, this handy networking app is designed to help you set up meetings with the people that matter


The most innovative and forward-thinking content, with sessions covering open banking, payments, customer engagement, technology and digitalisation, regulation and more.


The industry’s most promising start-ups at FinTech Central. Hear them pitch their wares to you, learn from the VCs and vote for your favourite



Be a part of Europe’s most diverse banking conference, with 650+ attendees from across the globe



We’ve created a handy summary guide for you to show to your boss to justify your place at the event.

Set up meetings with our networking app

We want you to find the best connections possible and so, this year, we’re using the networking app, Brella.

With Brella, you can view the event schedule, see who is attending, and easily connect with your fellow delegates with the ability to set up 1-to-1 meetings in our designated Brella networking zone. 

1. Set up your profile

Tell us a bit about yourself – who you are, who you work for, and what topics you’re interested in

2. Time for matchmaking magic

Let everyone know who you want to meet – Brella’s unique algorithm will suggest the most relevant connections based on your interests

3. Book your meetings

Before the day, you can start booking in meetings with your fellow attendees – you can show your availability too so you won’t miss out on any content!

4. Time to meet-and-greet

Arrive at your chosen time to meet up with your new contacts in our designated Brella networking zone. You’ll even have your own assigned table. Easy! 


All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception


Financial Services*

save £200 Early Bird Until 20 September

£1,245.00 + VAT

Full Price £1,445.00 + VAT

- +


save £200 Early Bird Until 20 September

£1,695.00 + VAT

Full Price £1,895.00 + VAT

- +

Your Order

You haven't added any tickets yet!

Total £0.00

Buy Tickets


Every one of the major banks attend our events and you can build lasting relationships for the future.

Find out how we can help you put your brand in front of the biggest players in the industry,

Scroll for more trending_flat


Queen Elizabeth II Centre

Broad Sanctuary, Westminster, London SW1P 3EE

Queen Elizabeth II Centre

Broad Sanctuary, Westminster, London SW1P 3EE

Get Directions Venue Website