MoneyLIVE Summit - event logo

Innovation ignited.

Europe’s most senior payments and banking event.

 

8-9 March 2023 | QEII Centre, London

 

MoneyLIVE Summit sets the agenda for the future of payments and banking.

 

Hosted in the FinTech capital of the world, MoneyLIVE Summit is the global payments and banking event uniting industry leaders at the top of their game. This is where ground-breaking partnerships are forged, where innovation is amplified and where the brightest ideas are born.

850+
Attendees
250+
Organisations
150+
Speakers
Minimum
1:1 buyer to seller ratio
5
Stages of content
Our best ever
After Party!

2023 EVENT SPEAKERS

Matt Hammerstein, Barclays | MoneyLIVE

Matt Hammerstein

Chief Executive Officer, Barclays UK

Mike Regnier

Chief Executive Officer, Santander UK

Speaker Placeholder

Daniel Frumkin

Chief Executive Officer, Metro Bank

Evelien Witlox

Program Director Digital Euro, European Central Bank

Speaker Placeholder

Akash Jain

Chief Operations Officer, Digital Assets & Currencies Transformation, Deutsche Bank

Bidyut Dumra, DBS - MoneyLIVE

Bidyut Dumra

Executive Director, Group Head of Innovation, DBS Bank

Hacina Py

Chief Sustainability Officer, Société Générale

Catherine Zhou - MoneyLIVE

Catherine Zhou

Global Head of Ventures, Digital Innovation & Partnerships, HSBC

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HOT TOPICS

Open ecosystems

 

In an increasingly connected world, learn how to remain relevant in a sea of competitors and explore the new business model opportunities in open finance, embedded finance and beyond

Lending and the economic landscape

Get to grips with lending in an era of open ecosystems and tool up for credit risk models, flexible repayments and mortgage innovation in a period of economic upheaval

Digital IDs

 

Underrated or over-hyped? Understand the transformative potential of digital IDs, grasp the power of blockchain rails, and look ahead toward a potential pan-European ID wallet for all

Payments Innovation & Infrastructure

Get ready to dig into ISO20022 migration, Request to Pay and open banking payments, while discovering what’s next for BNPL, wallets and embedded finance

Web 3.0 & digital currencies

 

Unsure why everyone’s talking about Web 3.0? You’re not alone. Join us to unlock the potential of banking in a Web 3.0 world and stay ahead of the curve as we chart the digital currencies roadmap

ESG in Action

 

The journey to Net zero and beyond – learn how to deliver on ESG principles, seize commercial opportunities and lead the way to a sustainable future

“MoneyLIVE consistently delivers the most exciting banking content and the most engaging speakers.”

 

Head of Customer and Market Insight, Virgin Money

2023 EVENT AGENDA

View the agenda in full, easy-read format by clicking below.

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Day 1
Wednesday, 8 March 2023 8 Mar

Day 2
Thursday, 9 March 2023 9 Mar

SESSION 1

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9.00

Welcome address by MoneyLIVE 


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9.05

Chair’s opening remarks 


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9.15

Keynote address 

The future of retail banking and innovation 

Matt Hammerstein, Barclays | MoneyLIVE
Matt Hammerstein

Chief Executive Officer
Barclays UK

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9.35

Keynote address 

Shifting the tide: the power of inclusive leadership 

Kristy Duncan - MoneyLIVE
Kristy Duncan

Founder & CEO
Women in Payments

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9.55

Advisory 

Culture, technology, partners: setting yourself up for success 

Senior Representative, Publicis Sapient  


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10.15

Leaders’ forum 

Rewriting the rules: banking strategies for a new era 

  • Banking strategies for the open data era: how should banks position themselves? 
  • From sustainability to social governance: how do business models need to adapt? 
  • CBDCs, cryptocurrencies and stablecoins: charting the future of money and how banks should prepare 
  • Digital-only challengers, BNPL and BigTech: remaining relevant in a sea of new competitors 
  • From talent retention to upskilling: what are the keys to success in a changing employment market? 
  • Ready for anything: preparing for economic downturns and geopolitical instability on the horizon 

Speaker Placeholder
Daniel Frumkin

Chief Executive Officer
Metro Bank

Mike Regnier

Chief Executive Officer
Santander UK

Jeroen Plag

Head of Corporate Strategy
ING

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10.45

Refreshment break

SESSION 2 | 5x STREAMS

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STREAM
Open banking and beyond 1
Laying the payment rails of the future 2
Innovating in the mortgage market 3
Sustainable and purpose-led banking 4
The digital lab 5

Open banking and beyond

11.20

Chair’s opening remarks 


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11.25

Keynote address 

Towards PSD3: where are we now? 

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11.45

Fireside chat 

Bringing open finance to fruition: what are the next steps? 
  • Taking stock: how far are we on the journey towards achieving an open finance market? 
  • From API standardisation to cross-sector data sharing: what are the biggest hurdles to overcome? 
  • PSD3: to what extent can we expect this to help progress towards open finance? 
  • Blue sky thinking: what services and benefits could open finance bring to customers? 

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12.05

Advisory 


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12.25

Panel discussion 

Capitalising on open data: what are the opportunities for banks? 
  • From the UK Pensions dashboard to the EU’s PSD2 review: evaluating the advancements towards an open ecosystem 
  • From increased customer engagement to premium APIs: where do the commercial opportunities for banks lie in the open data ecosystem? 
  • Overcoming the asymmetry in data sharing: how do banks work with other sectors playing catch-up? 
  • Open data interfaces: where are we on the journey to quality cross-sector open APIs? 
  • Developing the propositions of tomorrow: what new value could be created by cross-sector data?

Christoph Berentzen - MoneyLIVE
Christoph Berentzen

Head of APIs and Open Banking
Commerzbank

Hetal Popat, HSBC - MoneyLIVE Banking Conference
Hetal Popat

Director, Open Banking
HSBC

Joris Hensen
Joris Hensen

Founder and Co-Lead, Deutsche Bank API Program
Deutsche Bank

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Laying the payment rails of the future

11.20

Chair’s opening remarks 


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11.25

Keynote address 

The New Payments Architecture: safe, secure and built for all 

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11.45

Fireside chat 

Instant, interconnected, interoperable: the future of interbank settlements 
  • What will the global migration to ISO 20022 mean, and how will it transform interbank settlements? 
  • The RTGS roadmap post-2024: from greater liquidity to synchronisation what are the main advantages RTGS renewal could bring? 
  • A wholesale CBDC: is this the silver bullet to future-proofing interbank settlements?  

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12.05

Advisory  


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12.25

Panel discussion 

Putting cross-border payments into focus: grasping the global picture 
  • Beyond SEPA and the EPI: to what extent is the European payments market still fragmented? 
  • Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years? 
  • From IXB to the BIS’ Project Nexus: where are we on the journey towards instant global payments? 
  • The G20 Roadmap: to what extent is this the key to overcoming the political barriers to global payments harmonisation?  
  • Restructuring the payments value chain: will current dominant players stay relevant in the global payments system?  
  • What role will crypto currencies and CBDCs play in shaping the future of the global payments system? 

Jessica Richards - MoneyLIVE
Jessica Richards

Head of Market Development, Payments
NatWest Group

Fiona Bradshaw - MoneyLIVE
Fiona Bradshaw

Director & Payment Specialist, Head of Innovation, Global Payments
HSBC

Dag-Inge Flatraaker - DNB Bank, MoneyLIVE bank event
Dag-Inge Flatraaker

Senior Vice President
DNB

Simon McConnell

Director EMEA Head of Clearing & FI Payments
Citi

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Innovating in the mortgage market

11.20

Chair’s opening remarks 


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11.25

Keynote address 

Meeting the challenges of today’s mortgage market  

Paul Wooton

Director of Existing Customers, Mortgages
Lloyds Banking Group

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11.45

Fireside chat 

Green mortgages and beyond: strategies for sustainable lending 
  • Green mortgages: what more is needed to bring them to maturity?  
  • What proactive moves can banks make to expand the base of green mortgage qualifying homes?  
  • Microgeneration market: should banks take a leading role here?   
  • Beyond green mortgages: what other services can banks offer to help customers make the leap to more energy efficient homes? 
  • How can cross industry partnerships drive green mortgage innovation?

Kevin Murphy

Customer Journey Manager and Climate lead
NatWest

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12.05

Advisory 


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12.25

Panel discussion 

Mortgage journey innovation: delivering choice, convenience and efficiency 
  • Delivering what the customer wants: exploring the potential of AI and automation to deliver speed and ease  
  • Catering to the segment of one: the potential and the economics  
  • Channel choice: how far do you need to go in giving customers choice over their mortgage journey and is the branch still essential? 
  • Mortgages as part of a wider ecosystem: how can lenders nurture the customer relationship earlier on in the home-buying journey?  
  • From faster transactions to more accurate records: unpacking the potential of blockchain in mortgages 

Esther Dijkstra - MoneyLIVE bank event
Esther Dijkstra

Managing Director, Intermediaries
Lloyds Banking Group

Tessa Skot

Vice President, Growth
Trussle

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Sustainable and purpose-led banking

11.20

Chair’s opening remarks 


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11.25

Keynote Address 

Net zero and beyond: how banks can lead the way to a sustainable future 

Hacina Py

Chief Sustainability Officer
Société Générale

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11.45

Fireside chat 

From talking the talk to walking the walk: how to deliver on ESG  
  • From reporting to analytics: ensuring the organisation delivers on promises to customers 
  • Policies, processes and controls: ensuring there are no governance blindspots 
  • From declining asset value to reputational standing: successfully managing ESG risks 
  • ECB climate stress test: how should banks prepare for yearly reviews? 
  • Emphasis on the S in ESG: what social responsibilities do banks have and how can banks better deliver on them? 
  • To what extent will financial regulators seek to take action around diversity and inclusion? 

Speaker Placeholder
Kwasi Affum

Vice President of Sustainable Finance & ESG Analysis & Strategy
Barclays

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12.05

Advisory 


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12.25

Panel discussion 

Managing the impact of ESG on profit: maximising the upsides 
  • Changing customer demands: to what extent is ESG becoming more important for customers’ choice of bank? 
  • From employee motivation to new customer acquisition: grasping the value of ESG for the business 
  • From Hanseatic’s green credit card to Société Generale’s renewable energy financing: what are the most successful green propositions on the market to date? 
  • Are partnerships and open innovation the key to driving sustainable initiatives forward economically? 
  • Not just greenwashing: how can banks validate their green and social credentials to customers and investors? 

Lucilla Bruni

Head of Environment Social and Governance, Corporate Banking
DNB

Matt Bullivant

Director of ESG Strategy
OakNorth Bank

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The digital lab

The digital lab will dig into the nuts and bolts of digital transformation through a series of roundtables. Please note that these are invite-only so please apply to take part. 


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11.20

Chair’s opening remarks and group introduction 


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11.25

Presentation 

Navigating your cloud transformation journey 

Ange Johnson de Wet - MoneyLIVE
Ange Johnson De Wet

Cloud Enabled Business Transformation – Head of Function
Lloyds Banking Group

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11.45

Group discussion 

Cloud transformation 
  • How can the costs of migrating to the cloud best be managed? And how should banks ensure adequate resourcing is in place? 
  • Public or private: how should banks assess the options that are right for their needs and the applications they want to move to the cloud? 
  • Deciding which cloud service provider is right for you: is a single cloud or mutli-cloud strategy best? 
  • Cyber-resilience and security: how can the risks of cloud migration best be managed? And how can resilience be ensured for the long-term? 
  • Leveraging the cloud for innovation: how can the cloud be used to streamline processes and open up new possibilities for value-added services? 

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12.55

Lunch

SESSION 3 | 5x STREAMS

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STREAM
Opening doors to new revenue models 1
Consumer payments: bringing flexibility to the forefront 2
The changing lending environment 3
Start-up pitches 4
The digital lab 5

Opening doors to new revenue models

14.10

Chair’s opening remarks 


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14.15

Keynote address 

Staying ahead in the open innovation race 

Magdalena Krön

Director, Rise Global FinTech Platform
Barclays

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14.35

Fireside chat 

Banking as a service: making the leap from retail banking to business banking 
  • B2B banking as a service: how fruitful could this be as a revenue model? 
  • From eCommerce giants to SMEs: understanding the requirements of different client segments  
  • Onboarding, KYB and decisioning: what are the major pain points? And how can they be overcome? 

Paul Staples,
Paul Staples

Global Head of BaaS and Embedded Finance Proposition
HSBC

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14.55

Fireside chat 

Open banking business models: grasping the commercial opportunities 
  • From Banking-as-a-Service to subscription-based value-adding services: picking the model that’s right for you  
  • To what extent are marketplaces a viable model for incumbent banks and what lessons can be learned from the propositions on the market to date? 
  • Digging into premium APIs. What is the secret to profitability?  
  • What’s next for open banking-driven business models? 

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15.10

Advisory 


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15.30

Panel discussion 

The role of banks in the open ecosystem 
  • Developing an ecosystem strategy: understanding where and how you fit in in the new value chain network 
  • The bank as the platform: to what extent is this model viable?  
  • If you can’t beat them join them: successfully embedding into third party platforms 
  • Compliance, risk and culture: what are the key considerations when establishing ecosystem partnerships? 
  • From WhatsApp to Amazon: which players are set to become the dominant customer interfaces in the new open era? 

Lana Abdullayeva, Lloyds Banking Group - MoneyLIVE Banking Events
Lana Abdullayeva

Founding Director
Chez FinTech

Kirsty Rutter, Barclays - MoneyLIVE Banking Events
Kirsty Rutter

FinTech Investment Director
Lloyds Banking Group

Aruna Bhalla

Head of Digital Propositions, Partnerships & Open Banking
TSB

Kathy Hao-Hsuan Chang, DNB, Nordic Banking Event
Kathy Hao-Hsuan Chang

Head of FinTech Partnerships
DNB

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Consumer payments: bringing flexibility to the forefront

14.10

Chair’s opening remarks 


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14.15

Keynote address 

Open banking payments: at the tipping point? 

Paul Horlock, PayUK - MoneyLIVE banking conference
Paul Horlock

Chief Payments Officer
Santander

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14.35

Case Study | WeChat Pay 

Messaging app payments: a proposition ready for take-off? 

This case study will deep dive into WeChat Pay’s new payment propositions and examine the future growth prospects of messaging app payments.  


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14.55

Fireside chat 

BNPL takeover: the sky’s the limit? 
  • The BNPL surge: evaluating the propositions on the market to date. 
  • How are incumbent players responding to the threat of BNPL challengers? 
  • How will moves to regulate the BNPL space impact future growth? 
  • The future of embedded payments and lending: is BNPL just the tip of the iceberg?  

Madhusudan Kejriwal

Managing Director, Head of Cards and Personal Lending
HSBC

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15.10

Advisory 


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15.30

Panel discussion 

Charting the future of consumer payments  
  • VRPs, peer-to-peer and request to pay: how are open banking payments shaking up the current landscape? 
  • The convergence of eCommerce, payments and digital platforms: what does the future hold? 
  • BNPL: to what extent is this a threat to credit cards and how should banks respond? 
  • The rise of digital currencies: should banks seek to include them in their propositions?  
  • Digital Wallets and BigTech: what will increased adoption mean for the value chain?  
  • From invisible to programmable: keeping a finger on the pulse of emerging payments advancements 

Paul Horlock, PayUK - MoneyLIVE banking conference
Paul Horlock

Chief Payments Officer
Santander

Jessica Richards - MoneyLIVE
Jessica Richards

Head of Market Development, Payments
NatWest Group

Diederik Bruggink

Head of Innovation and Payments
WSBI-ESBG

Otto Benz - MoneyLIVE
Otto Benz

Payments Director
Nationwide Building Society

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The changing lending environment

14.10

Chair’s opening remarks 


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14.15

Keynote Address 

Economic outlook: mortgages and loans in uncertain times 

Frances Haque

Chief Economist
Santander

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14.35

Fireside chat  

SME lending: what does the future hold for the market? 
  • Is lending heading for a downturn? What will this mean for incumbents, challengers and emerging players? 
  • Could a retreat from the SME market by the major incumbents open up opportunities for new challengers? Or will higher interest rates pose a barrier? 
  • FCA’s approach to SME lenders: Will SMEs be included in the new Consumer Duty and what will this mean for SME lenders? 
  • From onboarding to e-invoicing and ERP integration: how can banks better meet the needs of SME customers?  

Conrad Ford
Conrad Ford

Chief Product Officer
Allica Bank

Ermal Ngjeci, Metro Bank, MoneyLIVE Banking Event
Ermal Ngjeci

Head of SME Credit Risk
Metro Bank

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14.55

Advisory 

 


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15.10

Fireside chat 

Lending strategies for a period of economic upheaval  
  • Maintaining margins in the face of interest rate hikes: what can we learn from strategies deployed in the early 90s? 
  • Dealing with delinquencies and defaults: strategies for an uncertain future 
  • Leveraging the power of credit analytics to manage credit risks and improve loan portfolio management 
  • Future outlook on the mortgage market: a cooling not a crash? How should lenders prepare? 
  • An auto loan bubble: Is it about to burst and what might the consequences be? 
  • How do lenders’ affordability models need to adapt during the cost-of-living crisis? 

Benjamin West

Non-Executive Director
London Mutual Credit Union

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15.30

Panel discussion 

Preparing lending strategies for an era of open ecosystems 
  • From Starling bank’s marketplace to AWS’ Open Finance Platform: evaluating the propositions on the market to date 
  • Beyond BNPL: how might embedded lending evolve? 
  • eCommerce platforms, social media and beyond: what channels will be key for embedded lending moving forward? 
  • From personalisation to seamlessness: leveraging open data to improve the customer journey  
  • From KYC and compliance, to credit assessment and underwriting: unlocking the potential of open data  
  • Blue sky thinking: envisioning what lending could be in a connected digital ecosystem 

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Start-up pitches

14.10

Chair’s opening remarks 


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14.15

Applications are now open for start-ups to deliver their pitches and present their market propositions to our audience who will get the chance to vote for their favourite pitch. 


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The digital lab

14.10

Chair’s opening remarks and group introduction 


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14.15

Presentation 

KYC and onboarding: creating user friendly, compliant, and cost-efficient processes 

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14.35

Group discussion 

KYC and onboarding 

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16.00

Refreshment break

SESSION 4

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16.30

Keynote address 

Digital IDs: understanding the transformative potential  
  • Why blockchain? Understanding the technological advantages of blockchain-based IDs 
  • More than just a pretty picture: could NFTs lay the foundation for a secure digital ID? 
  • KYC, fraud, authentication: which areas could a blockchain-based ID transform first? 

Kim Hamilton Duffy

Director of Identity and Standards
Centre Consortium

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16.50

Keynote address

Towards a digital identity wallet for Europe 

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17.10

Panel Discussion 

Delivering on digital IDs: how to make the benefits a reality for customers 
  • From onboarding to instant validation: understanding the commercial potential of Digital IDs in banking and payments 
  • From BankID to Czech eID: which digital IDs have proven most successful and why? 
  • Not just tech but trust: what is needed for customers to accept a digital ID? 
  • Is blockchain the best technology rail for a digital ID?  
  • From eIDAS regulation to the UK’s One Login for Government: will these be the catalyst for digital IDs taking off? 
  • From Nordic success stories to BigTech entrants: who will be the winners in the digital identity wallet race? 
  • Integrating digital IDs into existing infrastructure: anticipating the biggest hurdles to overcome 

Rod Boothby

Former Global Head of Identity, Digital Platform
Santander

Jannicke Birkevold DNB
Jannicke Birkevold

Innovation Manager, Former CEO, DNB ID Solutions AS
DNB

Kaisa Fexe

Head of Strategy and Marketing
BankID

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17.45

After Party

8.30

Women in finance networking breakfast

SESSION 5

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9.25

Chair’s opening remarks  


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9.30

Keynote address 

The embedded finance boom: all eyes on super apps? 

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9.50

Fireside chat 

Right time, right place, right experience: cracking the code of contextual finance 
  • From customer acquisition to nurturing loyalty and engagement: defining your contextual finance strategy  
  • From exclusive contracts to multiple partnerships: understanding the strategy that’s right for you 
  • There’s no context without data: securing the right data sources and harnessing the right insights  
  • Ensuring contextual offers are value-adding: striking the balance between helpful and intrusive 
  • eCommerce giants, social media, superapps: which channels will dominate the customer journey? 
  • Frictionless customer journeys across multiple channels: what are the biggest challenges, and to what extent is a truly omni-channel approach now more important? 

Jeroen Plag

Head of Corporate Strategy
ING

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10.05

Advisory 


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10.25

Panel Discussion 

Envisioning the evolution of embedded finance 
  • Grasping the commercial potential of embedded finance: understanding the revenue models available 
  • Beyond credit and payments: how quickly will embedded finance spread into other financial product lines?  
  • Being where the customer is: how to identify the right channels in today’s digital landscape 
  • From secure digital identity to API standardisation: what are the biggest hurdles to achieving seamless embedded experiences?  
  • Seamless but secure: ensuring superb customer interactions in an increasingly embedded landscape 
  • Competition in the embedded landscape: will regulators clamp down on exclusive partnership agreements? 
  • Social media nudges, robo-advice, auto-switching: envisioning the future of value-adding embedded experiences  

Kevin Mountford Raisin - MoneyLIVE Banking Conference
Kevin Mountford

Chief Executive Officer
Raisin UK

Mario Benedict - MoneyLIVE
Mario Benedict

Global Head of APIs, Open Banking, Partnerships and Integrations
JP Morgan

Kristina Persson

Analytical Lead
Google

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11.00

Refreshment break

SESSION 6 | 4x STREAMS

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STREAM
Digital currencies – the money of tomorrow 1
Optimising operational strategies 2
Customer central 3
The digital lab 4

Digital currencies – the money of tomorrow

11.30

Keynote address 

Preparing for Web 3: what more could money be? 

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11.45

Interview 

CBDCs in UK and Europe: where are we now?  

Evelien Witlox

Program Director Digital Euro
European Central Bank

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12.05

Fireside chat 

Creating a digital currencies road map 
  • Are consumers ready for digital currencies? What needs to be done to ensure trust? 
  • Potential burst of the crypto-bubble:  how might this impact public attitudes towards digital currencies? 
  • Retail, wholesale and cross-border settlements: assessing the potential opportunities of CBDCs 
  • Speed, stability and lower fees: will stablecoins become a leading payment alternative and how can banks stay ahead of market change? 
  • From BigTech stablecoins to retail CBDCs: what will the future of digital money look like? Will a plurality of moneys be the ultimate end goad? 

Catherine Zhou - MoneyLIVE
Catherine Zhou

Global Head of Ventures, Digital Innovation & Partnerships
HSBC

Andrew Ellis, NatWest | MoneyLIVE
Andrew Ellis

Head of Digital Assets
NatWest

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12.25

Advisory 


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12.45

Panel discussion 

Digital currencies: seizing the commercial opportunities  
  • From custodial services to crypto payments: how is demand set to grow for crypto services? How significant are the commercial opportunities for banks? 
  • Cross-border payments and digital wallets: how can banks incorporate cryptocurrencies into their payment propositions? 
  • Becoming a crypto custodian: what are the first mover advantages and is this a door opener to further cross-selling opportunities? 
  • From JPM coin to ANZ bank stablecoin: is becoming a stable coin issuer a viable model for incumbent banks?  
  • How might cryptocurrencies shake up loan and investment markets and what should banks do to prepare? 
  • Bridging the crypto and traditional financial worlds: are on ramp and off ramp services an untapped commercial opportunity? 

mark Hipperson, Ziglu | MoneyLIVE
Mark Hipperson

Chief Executive Officer
Ziglu

Andrew Ellis, NatWest | MoneyLIVE
Andrew Ellis

Head of Digital Assets
NatWest

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Optimising operational strategies

11.30

Keynote address 

Forecasting the operational challenges for the next 5 years 

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11.45

Keynote address 

From upskilling to diversity and inclusion: shaping the banking workforce of the future 

Speaker Placeholder
Tanya Retter

Director, Head of Customer & Colleague Journey Enablement
NatWest Group

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12.05

Fireside chat 

AI, automation and next-best-action: transforming the employee experience  
  • Empowering not replacing: what are the limits to fully automating processes? And how can automation be harnessed to support the human workforce? 
  • AI as an empowerment tool: how can next-best-action facilitate greater staff autonomy?  
  • A virtual assistant for every employee: is this the future of work? 
  • Ensuring analytics are acted upon: how to integrate analytics effectively into the everyday processes of the workforce 
  • How can AI and machine learning be utilised to identify potential process and productivity improvements?  

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12.25

Advisory 


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12.45

Panel discussion 

Risk and resilience in an unstable world 
  • Coping with black swan events: lessons from Covid-19 
  • What are the implications of geopolitical tensions for systemic risk? 
  • Where are the main challenges to ensuring compliance with regulators’ operational resilience requirements?  
  • DORA: what will the regulation require and what do banks need to do to ensure they can better withstand, respond and recover from cyber threats and disruptions? 
  • Ecosystem risks: how can banks effectively manage their risks with business partners?  
  • Modeling risks, forensic analytics and responding with speed: how can AI and machine learning be integrated into resilience strategies? 
  • From modelling climate risk to transforming the asset base: how can banks build for climate resilience? 
  • Preparing for a precarious future: What are the emerging risks on the horizon? 

Michael McBrien - MoneyLIVE
Michael McBrien

Head of Operational Risk and Resilience
Danske Bank UK

Freddie Hult - MoneyLIVE
Fredrik Hult

Chief Information Security Officer, PagoNxt
Santander

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Customer central

11.30

Keynote Address 

Catering for the customer of tomorrow 

Fergus Murphy, CYBG, MoneyLIVE Banking Conference
Fergus Murphy

Group Chief Customer Experience Officer
Virgin Money

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11.45

Fireside chat 

Choice, ease, convenience: what’s next for onboarding strategies? 
  • Competing in a convenience-driven world: how are customer expectations evolving? 
  • Competing with digital-only banks: how can legacy systems best be overhauled to improve the onboarding experience? 
  • How can banks’ onboarding experience be improved while also boosting cost efficiency? 
  • How can banks bridge the gap between retail and SME onboarding? 
  • Streamlining KYC, and customer onboarding: are digital IDs the answer? 

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12.05

Fireside chat 

A deep dive into consumer duty: taking customer-centricity to new heights 
  • Avoiding harm, enabling customer choice and acting in good faith: what do the three ‘cross-cutting’ rules require and what are the key challenges to compliance? 
  • Product and service design, fair price and value, effective customer communications and support: how do banks need to adapt to deliver on the FCA’s ‘four outcomes’?  
  • How do governance processes need to improve to support the monitoring of outcomes and evidencing of compliance? 
  • Managing impacts on profitability: what are the strategies for minimising the costs and maximising the upsides of implementing consumer duty? 

Paul Mullins

Managing Director, Head of Strategic Initiatives, Wealth and Personal Banking
HSBC

Natalie Ledward

Head of Vulnerable Customers
Monzo

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12.25

Advisory 


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12.45

Panel discussion 

The next frontier of customer analytics: serving the segment of one 
  • Banking in an era of convenience: what level of personalisation do customers want and expect? 
  • From enhanced engagement and conversion rates to fostering customer loyalty and financial wellbeing: what are the key benefits true personalisation could bring to customers and banks? 
  • Identifying the right offering at the right time via the right channel: what are the strategies for success? 
  • Predictive analytics: how far are we on the journey to successfully anticipating customer needs? 
  • From quality and connected data to optimising AI: what are the biggest hurdles to overcome to producing real-time, effective analytic insights? 
  • To what extent will embedded finance and contextual commerce accelerate the need for analytics in real time? 
  • Turning real-time data into valuable insights: making the leap to contextual personalisation 
  • How can banks ensure that personalisation is always value-adding? 

Andrew Warren

Head of Digital Transformation / Customer Journey Design
Santander

Vasily Starostenko

Head of Product
Revolut

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The digital lab

11.30

Presentation 

AI and Advanced Analytics 

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11.45

Group discussion 

AI and Advanced Analytics 

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13.15

Lunch

SESSION 7 | 4x STREAMS

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STREAM
Web 3: untangling the web 1
Fighting fraud with fire 2
Think tank: Transforming experiences for SME customers 3
The digital lab 4

Web 3: untangling the web

14.30

Chair’s opening remarks 


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14.35

Keynote address 

DeFi: a threat or opportunity?  

Bidyut Dumra, DBS - MoneyLIVE
Bidyut Dumra

Executive Director, Group Head of Innovation
DBS Bank

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14.50

Fireside chat 

Banking on the blockchain: how can blockchain transform banking operations? 
  • Cyber resilience and information security: how could blockchain and smart contracts pave the way to secure and compliant infrastructures? 
  • Streamlining KYC and onboarding: how can blockchain-based systems improve speed and lower costs? 
  • Automating administrative functions: how could smart contracts cut out bureaucracy and streamline internal processes? 
  • Accounting and systems of record: the potential of blockchain to reduce errors, reconciliation times and auditing trails  
  • Shifting banking operations to the blockchain: what time frame is overhauling legacy systems viable? 

Basak Toprak

Executive Director, EMEA Head of Coins Systems
JP Morgan

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15.10

Keynote address 

The Metaverse: the catalyst for a blockchain-based economy?  

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15.30

Fireside chat  

Integrating traditional banking rails with the Web 3 ecosystem: understanding the challenges 
  • Bridging the gap between TradFi and Web 3 ecosystems: what are the technological hurdles to overcome? 
  • Skill shortages, interoperability, cost: what are the biggest barriers to successful integration? 
  • The Web 3 and API economy: successfully accessing off-chain data  

Rita Martins

Head of FinTech Partnerships
HSBC

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15.50

Panel discussion 

Banking in a Web 3 world 
  • From HSBC’s virtual venues to JPMorgan’s Onyx: what new services could banks offer to customers in the Metaverse? 
  • Goodbye video calling, hello metaverse: understanding how the metaverse could transform the world of work  
  • From internal process streamlining to new revenue opportunities: what are the main opportunities smart contracts could bring to banks in the Web 3 world? 
  • Finance in Web 3: how decentralised will finance become? And how will CeFi institutions coexist with DeFi? 
  • Partner, customer or competitor? What could the dynamic between traditional banks and DeFi platforms look like? 
  • Retail, SME and wholesale: shedding light on the untapped potential of NFTs in different markets 

Malin Lignell photo, Handelsbanken, MoneyLIVE speaker
Malin Lignell

Vice President, Digitalisation and Innovation
Handelsbanken

Xiaonan Zou

Head of Innovation and Digital Assets, Group Treasury
UBS

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Fighting fraud with fire

14.30

Chair’s opening remarks 


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14.35

Keynote address 

Keeping up with the fraudsters: the evolution of fraud and counter-fraud strategies 

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14.50

Fireside chat 

Real-time and open banking payments: the fraud risks and opportunities 
  • Keeping pace with real-time payments: how can fraud detection be made real-time? 
  • From AI and machine-learning to advanced behavioural analytics: do these provide the magic bullet to instant fraud detection? 
  • The increased risk of open banking payments: what new opportunities do they provide to fraudsters? 
  • How can untapped open payments data be incorporated into fraud risk models to provide more accurate customer profiling? 

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15.10

Spotlight 

Fraud liability: holding back the onslaught  
  • The Financial Services and Markets Bill: what can the industry do to push back on proposed changes to APP fraud? 
  • Will more banks be required to provide confirmation of payee? And is this the key to reducing APP scams? 
  • Enhanced SCA under PSD3: to what extent will this help stem the time of payments fraud? 
  • Collaborating to prevent fraud: what more can the industry do? 
  • Consumer education: how can banks get customers to understand the true cost of fraud?  

Kate Fitzgerald

Senior Advisor- Payments specialist
Payment Systems Regulator

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15.30

Advisory 


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15.50

Panel discussion 

Levelling-up fraud prevention strategies  
  • Authorised push payments, impersonation and romance scams: what types of fraud are on the rise and how do counter-fraud strategies need to adapt? 
  • From facial recognition to fingerprint based biometric cards: how significant could biometric advancements be as a counter fraud tool? 
  • Knowing the customer better: tapping into the power of customer data and behavioural analytics  
  • High-speed analytics: what are the barriers and how can they be overcome? 
  • From ISO 20022 to open banking data: how can new data sources be leveraged for fraud detection? How should banks prepare? 
  • eIDAS 2.0 and a pan-European Digital ID: is this the silver bullet for counter-fraud challenges? 
  • Overcoming silos in counter fraud: is cross-sector collaboration between banks, internet giants and telecoms companies the ultimate goal?

Ashley Hart

Director, Fraud & Financial Crime
Monzo

Philip Bonhard, Lloyds Banking Group | MoneyLIVE
Philip Bonhard

Head of Design - Payments, Fraud & Financial Crime
Lloyds Banking Group

Steve Cornwell

Head of Fraud Risk Oversight
TSB

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Think tank: Transforming experiences for SME customers

14.30

Chair’s opening remarks and group introductions 


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14.40

Presentation 

Enhancing SME banking and payment experiences: what are the priorities? 

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15.00

Group Discussion 

How can SME CX be enhanced? 

In this discussion, delegates will split into roundtable groups to discuss how SME customer experience can be improved in each of the following areas:  

  • The merchant payment experience 
  • Digital onboarding for business customers 
  • Flexible financing where and when SMEs need it 
  • Creating value-added services 

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The digital lab

14.30

Chair’s opening remarks and group introductions 


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14.40

Presentation 

From Omnichannel to Optichannel: how can banks make the leap 

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15.00

Group discussion 

Omnichannel and Optichannel 

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16.30

End of conference

WHO ATTENDS

Who attends our banking event

What can you expect?

More stages, more content, more inspiration

Choose from 5 incredible stages spotlighting everything from open banking and new-revenue models to payments innovation and digital IDs, and much more.

Bringing together the entire ecosystem

MoneyLIVE Summit is uniting players across the entire ecosystem, from C-suite executives to disruptive tech titans, so that you can connect with those driving real change.

CEO central

Be starstruck by our event’s incredible line-up of speakers from across the finance industry, including the Chief Executive Officer from Barclays UK, Santander UK and Metro Bank.

The Women in Finance networking breakfast is back!

Our Women in Finance Networking Breakfast is back, bringing inclusivity to the forefront of discussions and empowering women in financial services.

After party

Our epic after party takes place immediately after the conference on 8 March, where we will be taking you to an iconic destination for a night to remember. We’ll be announcing the venue soon, so watch this space!

Collaboration central

Don’t just spectate, get involved and be at the forefront of discussions changing the industry as we know it. Join us in our collaborative workshops and the digital lab to keep your finger on the pulse of change.

EVENT TICKETS

Your ticket includes:

  • Access to the virtual networking platform
  • 2 days of content over 5 stages
  • After Party on 8 March
  • Women in finance networking brunch
  • Access to FinTech pitches and SME customer experience Think Tank

Sending your team? Group discounts available! 

Book a Team of 3+ – Save an Additional 15% Off
Book a Team of 5+ – Save an Additional 20% Off

If you would like to register a team of 3 or more, please email events@marketforcelive.com

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PARTNER WITH US

Banking event sponsorship - thought leadership

Thought leadership

Taking part in a fireside chat, fielding a chair or participating in a panel discussion alongside industry leaders are just some of the thought-leadership opportunities for you to showcase your insight and expertise.

Banking event sponsorship - branding

Brand awareness

You want to ensure your brand is front of mind with senior players in the banking and finance world. Using multiple channels across MoneyLIVE, we have the megaphone to tell your story and increase visibility of your brand.

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Lead generation

We get industry leaders, you form lasting connections with those who have genuine buying power. From 1-2-1 meetings via a VIP concierge, to bespoke roundtables, the opportunities are endless.

Don’t just take our word for it, listen to what our 2022 sponsors had to say…

2023 EVENT SPONSORS

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Catch up on everything you missed at MoneyLIVE Summit online.

Hear from our incredible line-up of speakers from across the finance industry, including board-level executives from Revolut, HSBC, Handelsbanken UK, NatWest Group, Bunq, BBVA, Accenture and Barclays.