MoneyLIVE Summit

Innovation ignited.

Where the future of banking and payments is forged.

 

8-9 March 2023 | QEII Centre, London

 

Register online today for 2023 and lock in this year’s prices! 

Make sure you get the dates for 2023 in your diary now (8-9 March) and we will see you all back in London then!

2022 HIGHLIGHTS

Thank you to all of those that joined us in London this March, including our super-star speakers and sponsors (without them we wouldn’t be able to hold such fantastic events)!

MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights
MoneyLIVE Summit Highlights

2022 SPEAKERS

Mikko Salovaara

Group Chief Financial Officer , Revolut

Mikael Sorensen - MoneyLIVE

Mikael Sørensen

Chief Executive Officer, Handelsbanken UK

NUNO MATOS - MoneyLIVE

Nuno Matos

Chief Executive Officer, Wealth and Personal Banking, HSBC

Fiona Bradshaw - MoneyLIVE

Fiona Bradshaw

Director & Payment Specialist, Head of Innovation, Global Payments, HSBC

Suresh Viswanathan, TSB, MoneyLIVE Banking Event

Suresh Viswanathan

Chief Operating Officer, TSB

Jeroen Plag - MoneyLIVE

Jeroen Plag

Head of Corporate Strategy, ING

Rita Liu

Chief Executive Officer, Mode

Claire Tracey

Chief Strategy and Sustainability Officer, Nationwide Building Society

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Experience Everything

3 Stages

Soak up some seriously inspiring insights across three buzzing stages. Be starstruck by speakers at the top of their game, be inspired by the most exciting FinTechs and get all your burning questions answered.

Three Studios - MoneyLIVE
The Ideas Garden - MoneyLIVE

Collaboration Central

Don’t just sit back and listen, get involved! Have your say during the interactive think tanks on day 2, take part in the Women in Finance Networking Breakfast and share a beer with fellow innovators during the after party. THIS is where the magic happens.

The Solutions Bar

Come join us at The Solutions Bar, where we’ll be serving free beer and good coffee all day! Grab a drink, mingle with new faces, and embrace the buzz of spontaneous social interactions.

The Solutions Bar - MoneyLIVE

“MoneyLIVE consistently delivers the most exciting banking content and the most engaging speakers.”

Head of Customer and Market Insight, CYBG

2022 AGENDA

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Day 1
Monday, 28 March 2022 28 Mar

Day 2
Tuesday, 29 March 2022 29 Mar

Session One | Banking in Motion

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08.00

Registration & breakfast


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09.05

Chair’s opening remarks

Join our moderator, Juliette Foster, for the opening remarks. 


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09.15

Interview

Super apps: re-writing the future of banking 


Mikko Salovaara

Group Chief Financial Officer
Revolut

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09.30

Keynote address

People + Digital = Customers’ Partner of Choice


NUNO MATOS - MoneyLIVE
Nuno Matos

Chief Executive Officer, Wealth and Personal Banking
HSBC

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09.45

Keynote address

A business built on trust  


Mikael Sorensen - MoneyLIVE
Mikael Sørensen

Chief Executive Officer
Handelsbanken UK

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10.00

Presentation & interview 

Great expectations: why your CX should stand out, not fit in

 


Simon James

Head of Data Science and AI, EMEA and APAC
Publicis Sapient

Magnus Fitchett

CX & Innovation Consulting Lead, EMEA and APAC
Publicis Sapient

Speaker Placeholder
Tanya Retter

Head of Customer Journey Framework
NatWest Group

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10.20

Panel discussion

Customer-centric, purpose-driven, sustainable: the future of retail banking   

  • Taking stock: what are the lessons to learn from 2021? 
  • From customer expectations to FinTech innovation: what are the key drivers for innovation in retail banking today? 
  • Supporting customers in difficult times ahead: anticipating evolving needs, circumstances and expectations   
  • Banking in an era of marketplaces and platforms: what’s next for proposition development?  
  • New business models for a new world: evaluating the emerging business models with the most potential 
  • Trust and transparency: how can banks continue to champion a purpose-led approach?  
  • Towards a greener, sustainable future: what role must banks play? 

 


Mikael Sorensen - MoneyLIVE
Mikael Sørensen

Chief Executive Officer
Handelsbanken UK

Gerald Gruber, Bunq | MoneyLIVE
Gerald Gruber

Chief Commercial Officer
bunq

Gonzalo Rodriguez - MoneyLIVE
Gonzalo Rodríguez

Head of Customer Solutions
BBVA

Keith Pearson - MoneyLIVE
Keith Pearson

AVP, Financial Services Industry Go-To-Market
ServiceNow

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10.50

Refreshments

Session Two | Open innovation | Mortgage transformation | Payments infrastructure

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STREAM
Stage One: The future is open 1
Stage Two: Mortgage transformation: looking ahead 2
Stage Three: Cross-border payments 3

Stage One: The future is open

Session moderator: Juliette Foster 


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11.20

Fireside chat 

Cross-sector collaboration: what doors could open finance open?     

  • Assessing the here and now: what partnerships already exist? 
  • Evaluating the pension’s dashboard: how will this integrate into the open finance ecosystem?  
  • Where are the other opportunities for cross-sector collaboration through open APIs?  
  • Designing user journeys for an open finance ecosystem: what are the keys to superb customer experience? 

 


Jason Wilkinson-Brown, TSB, MoneyLIVE Banking Event
Jason Wilkinson-Brown

Head of Partnerships & Open Banking
TSB

Paul Stanley, Accenture, MoneyLIVE Banking Event
Paul Stanley

Chief Executive - UKI Financial Services
Accenture

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11.40

Fireside chat 

Exploring the potential of open payments      

  • The road to open payments: where are we now? 
  • Faster, safer, cheaper: how will open payments transform experiences for both customers and merchants? 
  • What does this mean for the existing payments value chain?  
  • Request to Pay: offering more flexibility, choice and convenience in a single click  
  • What opportunities might open payments unlock in the future? 

Jessica Richards - MoneyLIVE
Jessica Richards

Head of Market Development, Payments
NatWest Group

Sarah Lauridsen

Head of Products & Solutions
Banking Circle

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12.00

Panel discussion 

Designing, developing, differentiating: the next phase of banking propositions     

  • Developing new propositions: what must be considered in order to add real value for customers? 
  • From personalisation to instant services: how will open data transform propositions?  
  • BigTech takeover? Assessing the threat of non-financial players in the open banking ecosystem 
  • Enabling proposition innovation at speed: what’s the technology infrastructure required?
  • From API infrastructure to an API mindset: how to prepare the bank for change

Joris Hensen, Deutsche Bank - MoneyLIVE Speaker
Joris Hensen

Founder and Co-Lead, Deutsche Bank API Program
Deutsche Bank

Charlotte Kanagasabapathy

Director- Innovation
Barclays

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Stage Two: Mortgage transformation: looking ahead

Session moderator: Mark Walker


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11.20

Keynote address 

The future of the mortgage market


Trevor Williams, Lloyds Banking Group, MoneyLIVE Mortgage Event
Trevor Williams

Former Chief Economist
Lloyds Banking Group

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11.40

Fireside chat 

From open banking to blockchain: implementing mortgage transformation 

  • Evaluating the mortgage process: where are the most pressing areas for transformation? 
  • From loan origination to credit checks: where could automation increase operational efficiency? 
  • Enhancing the digital journey: where could virtual agents effectively support customers in the mortgage process? 
  • Understanding the potential of open banking: what are the most fruitful applications in mortgages?  
  • Speed, accuracy, convenience: how could open data be used to streamline mortgage journeys further? 
  • Blockchain and smart contracts: will they eliminate or just replace trusted third parties?  

Chris Pearson, HSBC, MoneyLIVE Mortgage Event
Chris Pearson

Head of Intermediary Mortgages
HSBC

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12.00

Panel discussion

Striving for sustainability: realising green mortgages   

  • Reaching net-zero carbon emissions by 2050: where do lenders come in? 
  • How do you define a green mortgage? 
  • Achieving an energy efficient housing stock: what will be viable when?  
  • How can green mortgages be extended to take climate resilience into account? 
  • Using EPC ratings in affordability calculations: what more must banks do to push the environmental agenda? 
  • The interrelationship between energy efficient and lending risk: to what extent are energy efficient homes and their owners a better bet?  
  • What are the greatest barriers to the wide-spread adoption of green mortgages? 

Claire Tracey

Chief Strategy and Sustainability Officer
Nationwide Building Society

Speaker Placeholder
Ryan Jude

Programme Director
Green Finance Institute

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Stage Three: Cross-border payments

Session moderator: Silvia Mensdorff-Pouilly


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11.20

Keynote address

Interconnected, interoperable, instant: the future of international payments 

Session chair: Senior representative, FIS   


Daniel Jonas

Head of Research and Innovation
Pay.UK

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11.35

Case study

Spotlight on ISO20022 migration: evaluating the next steps  

Senior representative, Intercope 


Daragh Kirby, Intercope, MoneyLIVE Banking Event
Daragh Kirby

Head of Sales and Marketing
Intercope

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11.55

Panel discussion 

New payments infrastructuresa payments revolution in the making     

  • Marrying domestic and international schemes: how are cross-border collaborations impacting the future payments landscape?  
  • The year of EPI, P27 and ISO20022: what short and long-term effects will we see? 
  • A spotlight on ISO20022: how can banks capitalise on this global shift?  
  • Security and fraud: what effect are new infrastructures likely to have? 
  • Futureproofing UK payments: how will the various new infrastructures be incorporated into the New Payments Architecture?  

 


Fiona Bradshaw - MoneyLIVE
Fiona Bradshaw

Director & Payment Specialist, Head of Innovation, Global Payments
HSBC

Martin Georgzen photo, MoneyLIVE speaker
Martin Georgzén

Head of Strategy and Communication
P27 Nordic Payments Platform

Richard Dear

Payments Consultant and Account Director
Icon Solutions

John Jackson

Head of Product & Policy Development, RTGS Renewal
Bank of England

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12.35

Lunch

Session Three | Business models | Lending Innovations | Payments innovation

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STREAM
Stage One: New business models 1
Stage Two: Lending innovation 2
Stage Three: What's next for payments innovation? 3

Stage One: New business models

Session moderator: Juliette Foster 


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13.50

Case Study & interview | Cardlytics & TrueLayer

Open Banking: Proving customers will engage if they understand ‘what’s in it for me?’

Join Cardlytics UK MD Duncan Smith and Roger De’Ath UK Country Manager, from Truelayer as they discuss how they partnered to launch Nectar Connect with Sainsbury’s, learning if their customers would engage and share their data for a clear value return. They will also discuss how Banks are perfectly placed to leverage this in support of their digital and customer engagement strategy.

 


Duncan Smith

Managing Director
Cardlytics

Roger De'Ath

UK Country Manager
TrueLayer

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14.05

Presentation

Next-gen BaaS: unlocking the full revenue potential of core banking systems     

  • A world of squeezed margins: evaluating the profitability of current products  
  • Turning core banking models into banking-as-a-service: where should banks start?  
  • Revenue ripe for the picking: where are the most exciting opportunities for as-a-service models? 
  • Who is doing this well, and why? 
  • What’s next? 

Sam Everington

Director of Products
Starling Bank

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14.25

Interview | Chetwood Financial 

Banking as a service and as a solution    


Andy Mielczarek

Founder & Chief Executive Officer
Chetwood Financial

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14.45

Panel discussion

Banking in the age of platforms, ecosystems and marketplaces       

  • Platforms, marketplaces and ecosystems: how is the landscape evolving? 
  • How should banks position themselves in an increasingly interconnected digital playing field? 
  • How are partnership strategies set to develop as digital ecosystems gain traction? 
  • From culture to technology integration: what must be considered when choosing a partner?  
  • To what extent is embedded finance the future and what role will the banks play? 
  • How will customer relationships develop in the age of ecosystems? 
  • Blue sky thinking: where could ecosystems and embedded finance be in 10 years?   

Verena Thaler, Raisin, MoneyLIVE
Verena Thaler

Vice President, Strategy & Business Development
Raisin UK

Petter Lee-Johannessen, DNB, Nordic Banking Event
Petter Lee-Johannessen

Senior Vice President, Head of Strategic Partnerships
DNB

Bart Bloothoofd

Global Lead Innovation Strategy & Exploration
ING

Monica Hovsepian

Head of Global Financial Services
OpenText

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Stage Two: Lending innovation

Session moderator: Akita Somani


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13.50

Case study | Zip UK 

Buy now pay later: the phenomenon transforming lending  

Join Zip UK, the London-based payments pioneer delivering greater flexibility to Buy Now, Pay Later customers, as Anthony Drury sheds light on the development of Zip UK proposition and how their BNPL solution is set to evolve in a lively and competitive landscape.  


Speaker Placeholder
Ruth Spratt

UK Country Manager
Zip Co

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14.10

Fireside chat

Optimising CX in lending      

  • Competing on customer experience: how must lenders up their game in todays digital environment? 
  • Automation, AI, analytics: how are new technologies optimising digital lending journeys? 
  • Giving the customer autonomy: assessing the appetite for autonomous self-service across different lending products 
  • Digging into embedded finance: how might this impact lending experiences, and how can lenders best prepare? 
  • Preparing for financial uncertainty: how can lenders better support customers in challenging times? 

Jason Hurwitz - MoneyLIVE
Jason Hurwitz

Head of Strategic Initiatives
Aldermore Bank

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14.30

Panel discussion

From instant credit to affordability: lending in a digital era         

  • How has the pandemic affected underwriting process across retail and business banking?  
  • How can AI improve the accuracy and speed of credit decisioning? 
  • Marrying historical data with predictive analytics: towards a holistic and more accurate view of the customer  
  • What new data sources can lenders use to strengthen credit risk understanding?  
  • Is this end of the human underwriter or are they set to take on a new role?  

Ermal Ngjeci, Metro Bank, MoneyLIVE Banking Event
Ermal Ngjeci

Head of SME Credit Risk
Metro Bank

MICHAEL HOARE - MoneyLIVE
Michael Hoare

Chief Credit Officer, Consumer Finance
Metro Bank

Katie Young, Coutts & Co, MoneyLIVE Mortgage Event
Katie Young

Head of Lending
Coutts & Co

Shimona Pinto

Lead Consultant
Moxo

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Stage Three: What's next for payments innovation?

Session moderator: Silvia Mensdorff-Pouilly


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13.50

Fireside chat 

From one-time virtual cards to QR codes: taking point of sale innovation further            

  • BNPL, invisible payments, QR codes: how is point of sale innovation transforming CX in payments?  
  • Integrating digital and physical retail experiences: how are PoS innovations responding to a post-pandemic world? 
  • Low-tech, high-usage: what’s next for QR codes in payments?  
  • Evaluating the blurring boundaries between ecommerce players and digital wallets  
  • Klarna’s One-time card: bypassing partnerships for a one-stop shop experience 
  • Will we see more payment providers moving to become ecommerce platforms going forward? 

Session chair: Senior representative, FIS


Briony Krikorian-Slade - MoneyLIVE
Briony Krikorian-Slade

Principal, Payments
UK Finance

Matthew McParland - MoneyLIVE
Matthew McParland

Principal, Group Strategy
NatWest Group

Gilles Réant

Senior Advisor, Product innovation
HPS

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14.20

Spotlight on 

Request To Pay: collaborate to innovate                

  • Making Request To Pay a reality: accelerating the time to market through collaboration 
  • Enabling your environment: the key components  
  • Identifying potential challenges to overcome 
  • UK service, SEPA service or something else entirely?   

Mehmet Eryilmaz - MoneyLIVE
Mehmet Eryilmaz

Vice President, Real Time Payments and New Payments Platform
Mastercard

Mick Fennell

Business Line Director, Payment
Temenos

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14.35

Case study | Mode                

Learn from Mode: an app building the financial products of tomorrow enabling merchants to connect directly with consumers. With Mode, users can pay, save, earn and get paid in crypto all in one place. Our solution allows merchants to accept fiat and crypto payments, and reward customers in crypto.


Rita Liu

Chief Executive Officer
Mode

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14.50

Panel discussion

Exploring the next phase of digital wallet innovation               

  • A wallet-led world: what does increased uptake mean for cash and card usage? How should banks respond? 
  • How are wallets responding to increased demand for seamless and instant experiences? 
  • From bitcoin transfers to AI-powered recommendations: what new wallet innovations are we seeing? 
  • PFM, ecommerce, instant credit: what further proposition developments might we see in the future? 
  • Staying in the game: will we see more banks creating their own wallets moving forward? 

Rita Liu

Chief Executive Officer
Mode

Elisabeth Barrie

Chief Product Officer
Vipps

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15.15

Refreshments

Session Four | Banking operations | Fraud & financial crime | Customer identification

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STREAM
Stage One: The future of banking operations Session moderator: 1
Stage Two: A new era of fraud, financial crime and security 2
Stage Three: Improving the customer identification experience 3

Stage One: The future of banking operations Session moderator:

Session moderator: Juliette Foster 


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15.45

Fireside chat 

Achieving true agility and resilience: playing the long game      

  • What does it truly mean to be ‘agile’ and ‘resilient’? 
  • Building with flexibility in mind: ensuring systems and processes are able to adapt to change at speed 
  • How can technology be implemented to support efficient communication and decision-making throughout the business? 
  • Ecosystem risks: how can banks effectively manage their risks with business partners?  
  • Black swans: how to prepare for low-probability, high impact events 

Suresh Viswanathan, TSB, MoneyLIVE Banking Event
Suresh Viswanathan

Chief Operating Officer
TSB

Sanjay Gupta

VP, Global Head of Products and Corporate Development
Mitek

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16.05

Fireside Chat – Thought Machine & Curve 

The future of finance: hyper-personalised, digital-only services delivered with a modern core 

Discover how modern core technology can enable financial institutions to deliver a next-generation service with unparalleled levels of flexibility, personalisation and differentiation.

 


Liam Leahy

Managing Director, EMEA
Thought Machine

Paul Harrald

Head of Curve Credit
Curve

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16.20

Panel discussion 

Supporting the banking workforce of tomorrow       

  • WFH, in the office and everywhere in between: how is the employee experience changing? 
  • Location strategy: assessing the benefits of relocation to lower-cost locations 
  • Empowering all employees: how to identify where employee support needs strengthening 
  • How can organisations support younger talent in an increasingly remote working environment? 
  • How can automation and other digital tools support employees as well as streamline processes? 
  • Flexibility and transparency in communicating with employees: navigating the road ahead 

Gemma Willman, Natwest Group | MoneyLIVE
Gemma Willman

Head of Workforce Enablement
NatWest Group

Keelan Singh - MoneyLIVE
Keelan Singh

Banking Industry Director
UiPath

Chris Hunter

Global Head of Executive & Business Recruitment
N26

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Stage Two: A new era of fraud, financial crime and security

Session Moderator: Humera Yakub


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15.45

Fireside chat 

FRAML: lessons learned from collaboration        

  • Merging fraud and AML departments: what are the benefits of collaboration?  
  • FRAML in action: what can we learn from success stories? 
  • What practical steps must banks take to move towards a FRAML approach? 
  • Beyond FRAML: what’s next? 

Vinita Ramtri, HSBC Kinetic | MoneyLIVE
Vinita Ramtri

Global Head of API Standards and Governance
HSBC

Matthew Tataryn, Tide | MoneyLIVE
Matthew Tataryn

Head of Financial Crime Risk
Tide

Andy Renshaw - MoneyLIVE
Andy Renshaw

SVP Product Management
Feedzai

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16.25

Presentation | Feedzai 

How Customer Risk Management Opens Doors, Shuts Down Fraud?    


Andy Renshaw - MoneyLIVE
Andy Renshaw

SVP Product Management
Feedzai

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Stage Three: Improving the customer identification experience

Session moderator: Helene Panzarino


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15.45

Fireside chat

Digital IDs: unlocking the potential for a seamless onboarding experience  

  • Designing a seamless onboarding experience for new customers: what role can a national digital ID play?   
  • Integrating digital IDs into customer journeys: what should be considered?  
  • Balancing security and compliance with convenience and accessibility 
  • Making a successful digital ID scheme a reality: is cross-sector collaboration the key? 
  • Does becoming a digital ID provider represent a new revenue for banks? 

Martin Sladecek - MoneyLIVE
Martin Sladecek

Director, Digital Strategic Studies
Société Générale

Katinka Jussie Brurberg - MoneyLIVE
Katinka Jussie Brurberg

User Strategy and Insight Lead
Vipps

Andrew Bud - MoneyLIVE
Andrew Bud, CBE

CEO and Founder
iProov

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16.15

Panel discussion

Authentication and verification: creating frictionless processes    

  • Eliminating friction from the customer journey: what are the main hurdles to overcome? 
  • Unlocking the potential of open banking data: exploring the benefits for customer identification and verification 
  • The evolution of KYC compliance: how are RegTech and RPA transforming KYC and what does this mean for the customer onboarding experience? 
  • From digital IDs biometrics: what now, where next? 
  • Making the leap to digital IDs: how do products, processes and platforms need to prepare?  

Martin Sladecek - MoneyLIVE
Martin Sladecek

Director, Digital Strategic Studies
Société Générale

Dr Nikolay Gaubitch - MoneyLIVE
Dr Nikolay Gaubitch

Director of Research EMEA
Pindrop

Ravi Purohit

Associate Director - Products
Rakuten

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16.50

Refreshments

Session Five | The changing face of banking

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17.20

Keynote address | Global Association of Women in Payments

Championing diversity in banking and payments: what now, where next? 


Kristy Duncan - MoneyLIVE
Kristy Duncan

Founder & CEO
Women in Payments

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17.35

Leaders of tomorrow panel discussion 

Envisioning the bank of the future   

  • Fast forward to 2035: what will the future of banking look like? 
  • What do members of the digital generation predict for future digital innovations? 
  • How must current customer experiences change, and what will success look like?  
  • Going green: to what extent will sustainability be at the core of next-generation banking?  
  • Purpose-driven banking: how must this evolve to solve societal pain points moving forward? 

James Houston - MoneyLIVE
James Houston

Group Strategy
Lloyds Banking Group

Matthew Huxtable - MoneyLIVE
Matthew Huxtable

Chief Technology Officer
Ziglu

Nikki Bunn

Head of Marketing
Pay.UK

Paula Mariana

Director of UX
N26

Gerard Lavin

Field CTO, EMEA, Office of the CTO
Citrix

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Women in Finance networking breakfast 

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08.45

Women in Finance networking breakfast 

Join other pioneering women in the banking and payments industry to expand your network. Be inspired by our speaker in a keynote address before connecting with your colleagues over breakfast and coffee.


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Session Six | CX Strategies: being the digital front runner

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10.00

Chair’s opening remarks

Join our moderator, Juliette Foster, for the opening remarks. 


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10.05

Keynote address

The future of customer-centric innovation in banking   


Jeroen Plag - MoneyLIVE
Jeroen Plag

Head of Corporate Strategy
ING

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10.20

Keynote address

CX in a world of choice and convenience    


Fergus Murphy, CYBG, MoneyLIVE Banking Conference
Fergus Murphy

Chief Customer Experience Officer
Virgin Money

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10.35

Fireside chat

User journeys in a digital-first world: designing for all demographics     

  • From the baby boomers to digital natives: best practices for designing inclusive user journeys  
  • Opti-channel approaches: how can banks ensure customers are sent to the right channel for their needs? 
  • Responding in real time: understanding the role of NLP and other digital tools when designing seamless and immediate user experiences  
  • Balancing digital with the human touch: when end-to-end digital journeys aren’t suitable 

Ty Roberts - MoneyLIVE
Ty Roberts

Head of Business Banking User Experience
Barclays

Rachel Armstrong

Design Studio Partner
Globant

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10.50

Panel discussion

Digital, human, hybrid: creating a connected customer journey     

  • Assessing and meeting evolving customer expectations in a digitally accelerated era 
  • Anywhere and anytime: making user journeys seamless in a world of choice and convenience  
  • How are advances in automation, AI and digital take-up redefining customer strategies? 
  • Balancing speed and convenience with security: lessons learned from digital payments innovation 
  • Adapting CX strategies for the world of embedded finance and contextual payments 
  • Connecting front and back: how can you successfully integrate digital agents with back-office systems? 
  • Digging into the practicalities of end-to-end automated self-service 
  • Time to speak up: how can voice technology best integrated into a customer journey?  

Matthew Harwood - NatWest
Matthew Harwood

Head of Customer Messaging
NatWest

Jemma Waters - MoneyLIVE
Jemma Waters

Head of Responsible Transformation
Lloyds Banking Group

Cecilia Mourain

Managing Director, Homebuying
Moneybox

Sean Neary photo, Featurespace, MoneyLIVE Banking Event
Sean Neary

Head of Risk Management Services
Nets

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11.20

Refreshments

Session Seven | Social platforms | FinTech pitches | Think tank: cloud strategy

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STREAM
Stage One: Embedded finance: capitalising on the power of social and digital platforms 1
Stage Two: FinTech pitches 2
Stage Three: Think Tank 1: Unlocking the benefits of cloud across the business 3

Stage One: Embedded finance: capitalising on the power of social and digital platforms

Session Moderator: Juliette Foster 


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11.50

Futurist keynote address

Are data pods really the answer to all our data governance nightmares? 

Tech innovations, like data stores, pods and wallets, are being proclaimed as solutions that will revolutionise the future of data ownership and sharing. But will they really? Can this tech really improve human-data relations and lead to safer and more ethical data practices? The aim of this talk will be to cover the ethics of personal data stores, the challenges the industry faces and outline what is stopping a more human-centred data future from materialising. 


Lisa Talia Moretti - MoneyLIVE
Lisa Talia Moretti

Digital Sociologist
Ministry of Justice UK

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12.05

Fireside chat

Contextual banking and payments: being where the customer is    

  • The expanding world of social platforms: how have payments evolved to date? 
  • Anything, anytime, anywhere: are contextual payments the key to a frictionless payments experience? 
  • A sharp rise in ecommerce: to what extent has this accelerated demand for contextual payments? 
  • Embracing embedded and contextual payments to stay ahead of the curve: practical steps 
  • What are the implications for security and fraud? How are these best managed?  

Speaker Placeholder
Alex Topman

Analyst
NatWest

Evgenia Loginova

Chief Strategy Officer
BPC

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12.25

Panel discussion

Embracing the embedded finance boom 

  • Being where the customer is: understanding the power of embedded finance in today’s digital landscape 
  • From social platforms to super-apps: what strategic routes can organisations take?  
  • Digital channels: how can financial services embrace social media and messaging apps as new channels of engagement? 
  • Integrated, data-driven, API-powered: how can organisations prepare for an embedded future? 
  • Engaging with the younger generation: is embedding financial products into social platforms the key? 
  • Giving customers variety and choice in channels: how much is too much?

Russell Pert Facebook Photo
Russell Pert

Director, Head of Financial Services
Meta

Rowena Everson - MoneyLIVE
Rowena Everson

Head Digital Channels & Data Analytics
Standard Chartered Bank

Gavin Munroe

Global Chief Information Officer WPB
HSBC

Reda Haidar

Head of EMEA
Sendbird

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Stage Two: FinTech pitches

Session Moderator: Paula Ruohoranta


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11.50

Keynote address

The future of FinTech 

 


Kristy Duncan - MoneyLIVE
Kristy Duncan

Founder & CEO
Women in Payments

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FinTech lighting pitches

Discover the latest innovations from the most exciting start-ups in Europe and hear what our FinTech experts have to say.

FinTech pitch judges- 

Manuela Sedvartaite - MoneyLIVE
Manuela Sedvartaite

Innovation Manager
Santander

Kristy Duncan - MoneyLIVE
Kristy Duncan

Founder & CEO
Women in Payments

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12.00

Pitch 1 | Your Juno 

Your Juno is a financial education app for women and non-binary people on a mission to close the gender wealth gap and promote money as a source of good. Dubbed “the Duolingo of money”, users can learn about any financial topics via its interactive app, including negotiating a raise, buying a property, and becoming an investor.


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12.10

Pitch 2 | ZELF

Hear from ZELF, the neobank for the next generation, bringing financial services directly to instant messengers. Customers can send and receive money through the messaging platform of their choice using their voice.


Elliot Goykhman - MoneyLIVE
Elliot Goykhman

Founder & Chief Executive Officer
ZELF

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12.20

Pitch 3 | Airbank 

Airbank is the only interface for all your business banking needs. By using open banking, their all-in-one platform allows users to access financial data, initiate payments, manage cash flow and more.


Alex Mueller - MoneyLIVE
Alex Müller

VP Growth
Airbank

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12.30

Pitch 4 | VitraCash

Using cutting edge AI, VitraCard saves all your cards in one place and selects the best for every payment you make.  


Koray Koska - MoneyLIVE
Koray Koska

Founder & CEO
VitraCash

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12.40

Pitch 5 | ApTap

ApTap automatically detects and organises recurring expenditure and enables users to compare and switch bills in just a few taps. ApTap empowers users to take control of finances and save money on everyday bills – helping their money go further.  


Speaker Placeholder
Jigna Dodia

Head of Partnerships
ApTap

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12.50

Audience voting & judges feedback

Manuela Sedvartaite - MoneyLIVE
Manuela Sedvartaite

Innovation Manager
Santander

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Stage Three: Think Tank 1: Unlocking the benefits of cloud across the business

11.50

Introductions

Sam Richardson

Senior Visionary Consultant
Twilio

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11.55

Speaker presentation

Reaping the full benefits of the cloud      


Jeremy Larsson

Lecturer and Fellow
The London Institute of Banking and Finance

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12.05

Peer-to-peer vision building discussion 

Delegates will split into groups to discuss the value and challenges that embracing cloud strategies could create in each other following areas: 

  • Customer experience, communication & support  
  • Flexibility & agility  
  • Secure systems  
  • Leveraging PSD2 & open banking  

Moderated by Sam Richardson, Senior Visionary Consultant, Twilio 


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12.35

Group feedback 

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13.00

Lunch

Session Eight | SME banking | FinTech pitches | Think tank: payments fraud

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STREAM
Stage One: Supercharging SME banking innovation 1
Stage Two: Think Tank 2: FinTech – scaling up successfully 2
Stage Three: Think Tank 3: The business case for customer led transformation 3

Stage One: Supercharging SME banking innovation

Session moderator: Juliette Foster


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14.15

Fireside chat

Building back better: strategies for effectively supporting SMEs      


William Boocock

Head of Marketplace and Banking Support
Starling Bank

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14.30

Case study & interview 

Helping the next generation of small businesses work smarter     


Oliver Prill, Tide, MoneyLIVE Mortgage Event
Oliver Prill

Chief Executive Officer
Tide

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14.50

Fireside chat

Transforming the business banking experience for the under-served middle       

  • Where are services for SMEs falling short in comparison to retail offerings? 
  • One size does not fit all: how can lenders tailor products to fit SMEs’ needs? 
  • Digitising the SME customer journey: what are the most critical pain-points that need to be addressed? 
  • Innovating to compete: how can incumbents gain advantage over more agile alternative lenders and SME neo banks? 
  • SME-centric banks and lenders: will we be seeing more niche players emerging? 

Conrad Ford - MoneyLIVE
Conrad Ford

Chief Product and Strategy Officer
Allica Bank

Nick Fahy, Cynergy Bank | MoneyLIVE
Nick Fahy

Chief Executive Officer
Cynergy Bank

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Stage Two: Think Tank 2: FinTech – scaling up successfully

Session moderator: Paula Ruohoranta 


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14.15

Introductions

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14.20

Presentation

Scaling at speed: the keys to success 


Paula Ruohoranta

Chair of the Board
Fintech Finland

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14.30

Peer-to-peer vision building discussion 

Delegates will split into groups to discuss key considerations and potential pitfalls when scaling your business. Questions to discuss will include:
 

  • How do you continue to deliver quality CX at scale?  
  • How do you stay agile as you grow?  
  • How do you ensure continuous product and service innovation? 

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15.00

Group Feedback 

Feedback to the group and gain new insights to take back to your teams. 


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Stage Three: Think Tank 3: The business case for customer led transformation

14.15

Introductions

Hervé Mazenod

Managing Director, Financial Services
Gobeyond Partners

Brandon Aitken

Global Business Development Director, Financial Services
Webhelp

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14.20

Presentation

Improving customer experience for all          


Matthew Harwood - NatWest
Matthew Harwood

Head of Customer Messaging
NatWest

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14.30

Peer-to-peer vision building discussion 

Delegates will split into groups to discuss the various considerations when creating seamless customer-led transformation, including:  

  • Recognising the value of personalisation and professionalisation  
  • Transformation through integration 
  • The true cost of poor customer service 
  • Customer experience measurement

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15.00

Group feedback

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15.15

Refreshments

Session Nine | Central bank digital currencies: the money of tomorrow

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15.45

Pundit Commentary

Our industry expert discusses key industry developments and sets the scene for our panel discussion.


Jehangir Byramji

Emerging Technology Lead
Lloyds Banking Group

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16.00

Panel discussion

The future of CBDCs        

  • Real-time, cross-border, more secure: evaluating the benefits of CBDCs 
  • If you can’t beat them, join them: as crypto-currencies continue to grow in popularity, how are central banks responding? 
  • How likely are CBDCs to be linked to digital IDs? 
  • Will a rise in CBDCs accelerate preparation for and widespread adoption of other digital currencies? 
  • How will existing payment infrastructures evolve to accommodate digital currencies? 
  • Serving a wider purpose: how will CBDCs bolster financial inclusion?  

Catherine Zhou - MoneyLIVE
Catherine Zhou

Global Head of Ventures, Digital Innovation & Partnerships
HSBC

Marion Laboure - MoneyLIVE
Marion Laboure

Macro Strategist
Deutsche Bank

Stani Kulechov - MoneyLIVE
Stani Kulechov

Founder and Chief Executive Officer
Aave

Ville Sointu, Nordea, Nordic Banking Event
Ville Sointu

Head of Emerging Technologies
Nordea

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16.35

Pundit Commentary 

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16.40

Closing remarks

Jehangir Byramji

Emerging Technology Lead
Lloyds Banking Group

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