Innovation ignited.
Europe’s most senior payments and banking event.
8-9 March 2023 | QEII Centre, London
MoneyLIVE Summit sets the agenda for the future of payments and banking.
Hosted in the FinTech capital of the world, MoneyLIVE Summit is the global payments and banking event uniting industry leaders at the top of their game. This is where ground-breaking partnerships are forged, where innovation is amplified and where the brightest ideas are born.
850+
Attendees
250+
Organisations
150+
Speakers
60%
Financial Institutions
5
Stages of
content
Our best ever
After Party!
2023 EVENT SPEAKERS
Matt Hammerstein
Chief Executive Officer, Barclays UK
Mike Regnier
Chief Executive Officer, Santander UK
Daniel Frumkin
Chief Executive Officer, Metro Bank
Przemek Gdanski
Chief Executive Officer, BNP Paribas
Hacina Py
Chief Sustainability Officer, Société Générale
Evelien Witlox
Program Director Digital Euro, European Central Bank
Bidyut Dumra
Executive Director, Group Head of Innovation, DBS Bank
David Morris
Chief Technology Officer, Pay.UK
HOT TOPICS
Open ecosystems
In an increasingly connected world, learn how to grasp the new business model opportunities in open finance, embedded finance and beyond with HSBC, Starling Bank, Deutsche Bank, Tink and many more.
Lending and the economic landscape
Get to grips with lending in a time of economic upheaval with the likes of Santander, Yorkshire Building Society, NatWest and Lloyds Banking Group who will help you define a roadmap to navigate uncertain times.
Digital IDs
Underrated or over-hyped? Understand the transformative potential of digital IDs, grasp the power of blockchain rails, and look ahead toward a potential pan-European ID wallet for all with market leaders including ABN Amro, Bank ID, and DNB.
Payments Innovation & Infrastructure
Get ready to dig into ISO20022 migration, Request to Pay and open banking payments, while discovering what’s next for BNPL, wallets and embedded finance. Be inspired by Barclaycard, The Bank of England, Santander UK, HSBC and more as they to the stage.
Web 3.0 & digital currencies
Unsure why everyone’s talking about Web 3.0? You’re not alone. Join us to unlock the potential of banking in a Web 3.0 world with the European Central Bank, DBS, Handelsbanken, UBS and stay ahead of the curve as we chart the digital currencies roadmap.
ESG in Action
The journey to Net zero and beyond – learn how to deliver on ESG principles, seize commercial opportunities and lead the way to a sustainable future with leaders from Société Générale, Barclays, Nationwide Building Society, OakNorth, UNEP-FI and more.
Celebrate International Women’s Day at MoneyLIVE Summit 2023!
Here’s how we’re bringing IWD to MoneyLIVE Summit…
International Women’s Day Networking Brunch
Inclusive leadership keynote address by Kristy Duncan, Founder & CEO, Women in Payments in the opening session (pictured)
Know someone who should take to the stage?
Here at MoneyLIVE we want to create as many opportunities for women in banking as possible, so if you know someone who should be showcasing their expertise –
In partnership with
“MoneyLIVE consistently delivers the most exciting banking content and the most engaging speakers.”
Head of Customer and Market Insight, Virgin Money
WHAT CAN YOU EXPECT?
More stages, more content, more inspiration
Choose from 5 incredible stages spotlighting everything from open banking and new-revenue models to payments innovation and digital IDs, and much more.
CEO central
Be starstruck by our event’s incredible line-up of speakers from across the finance industry, including the Chief Executive Officer from Barclays UK, Santander UK and Metro Bank. Opportunities like this don’t come around every day, so embrace the chance to meet and be inspired by the most influential CEOs this March.
The Women in Finance breakfast is back!
Our Women in Finance Networking Breakfast is back, bringing inclusivity to the forefront of discussions and empowering women in financial services.
Partnerships powerhouse
Connect with potential partners from among 850+ attendees, three quarters at director level and above. From incumbent banks and FinTechs, to associations and technology providers, anyone who’s anyone will be there.
After party!
Our epic after party takes place immediately after the conference on 8 March, where we will be taking you to an iconic destination for a night to remember. We’ll be announcing the venue soon, so watch this space!
Collaboration central: get stuck in
Don’t just spectate, get involved! Take part in 121 meetings, get stuck into the collaborative workshops and be part of discussions changing the industry as we know it.
2023 EVENT AGENDA
View the agenda in full, easy-read format by clicking below.
Day 1
Wednesday, 8 March 2023
8 Mar
Day 2
Thursday, 9 March 2023
9 Mar
SESSION 1
Keynote address
The future of retail banking and innovation
Matt Hammerstein
Chief Executive Officer
Barclays UK
Keynote address
Shifting the tide: the power of inclusive leadership
Kristy Duncan
Founder & CEO
Women in Payments
Leaders’ forum
Rewriting the rules: banking strategies for a new era
- Banking strategies for the open data era: how should banks position themselves?
- From sustainability to social governance: how do business models need to adapt?
- CBDCs, cryptocurrencies and stablecoins: charting the future of money and how banks should prepare
- Digital-only challengers, BNPL and BigTech: remaining relevant in a sea of new competitors
- From talent retention to upskilling: what are the keys to success in a changing employment market?
- Ready for anything: preparing for economic downturns and geopolitical instability on the horizon
Przemek Gdanski
Chief Executive Officer
BNP Paribas
Daniel Frumkin
Chief Executive Officer
Metro Bank
Mike Regnier
Chief Executive Officer
Santander UK
Jeroen Plag
Head of Corporate Strategy
ING
Cameron MacQuarrie
Head of Strategic Customer Transformation Group
ServiceNow
International Women’s Day Networking Brunch
SESSION 2 | 5x STREAMS
Stage 1 | Open banking and beyond
Fireside chat
Bringing open finance to fruition: what are the next steps?
- Taking stock: how far are we on the journey towards achieving an open finance market?
- From API standardisation to cross-sector data sharing: what are the biggest hurdles to overcome?
- PSD3: to what extent can we expect this to help progress towards open finance?
- Blue sky thinking: what services and benefits could open finance bring to customers?
David McHenry
Managing Director, Head of Global Treasury and Payments Advisory
Silicon Valley Bank
Panel discussion
Capitalising on open data: what are the opportunities for banks?
- From the UK Pensions dashboard to the EU’s PSD2 review: evaluating the advancements towards an open ecosystem
- From increased customer engagement to premium APIs: where do the commercial opportunities for banks lie in the open data ecosystem?
- Overcoming the asymmetry in data sharing: how do banks work with other sectors playing catch-up?
- Open data interfaces: where are we on the journey to quality cross-sector open APIs?
- Developing the propositions of tomorrow: what new value could be created by cross-sector data?
Christoph Berentzen
Head of APIs and Open Banking
Commerzbank
Hetal Popat
Director, Open Banking
HSBC
Joris Hensen
Founder and Co-Lead, Deutsche Bank API Program
Deutsche Bank
Stage 2 | Laying the payment rails of the future
Keynote address
The New Payments Architecture: safe, secure and built for all
David Morris
Chief Technology Officer
Pay.UK
Fireside chat
Instant, interconnected, interoperable: the future of interbank settlements
- What will the global migration to ISO 20022 mean, and how will it transform interbank settlements?
- The RTGS roadmap post-2024: from greater liquidity to synchronisation what are the main advantages RTGS renewal could bring?
- A wholesale CBDC: is this the silver bullet to future-proofing interbank settlements?
Chris Helmsley
Managing Director
Payment Systems Regulator
Panel discussion
Putting cross-border payments into focus: grasping the global picture
- Beyond SEPA and the EPI: to what extent is the European payments market still fragmented?
- Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
- From IXB to the BIS’ Project Nexus: where are we on the journey towards instant global payments?
- The G20 Roadmap: to what extent is this the key to overcoming the political barriers to global payments harmonisation?
- Restructuring the payments value chain: will current dominant players stay relevant in the global payments system?
- What role will crypto currencies and CBDCs play in shaping the future of the global payments system?
Jessica Richards
Head of Market Development, Payments
NatWest Group
Fiona Bradshaw
Director and Head of Global Payment Solutions, Operations for UK and Europe
HSBC
Dag-Inge Flatraaker
Senior Vice President
DNB
Elizabeth Rossiello
Chief Executive Officer
AZA Finance
Stage 3 | Innovating in the mortgage market
Keynote address
Meeting the challenges of today’s mortgage market
Paul Wootton
Director of Existing Customers, Mortgages
Lloyds Banking Group
Fireside chat
Green mortgages and beyond: strategies for sustainable lending
- Green mortgages: what more is needed to bring them to maturity?
- What proactive moves can banks make to expand the base of green mortgage qualifying homes?
- Microgeneration market: should banks take a leading role here?
- Beyond green mortgages: what other services can banks offer to help customers make the leap to more energy efficient homes?
- How can cross industry partnerships drive green mortgage innovation?
Kevin Murphy
Customer Journey Manager and Climate lead
NatWest
Panel discussion
Mortgage journey innovation: delivering choice, convenience and efficiency
- Delivering what the customer wants: exploring the potential of AI and automation to deliver speed and ease
- Catering to the segment of one: the potential and the economics
- Channel choice: how far do you need to go in giving customers choice over their mortgage journey and is the branch still essential?
- Mortgages as part of a wider ecosystem: how can lenders nurture the customer relationship earlier on in the home-buying journey?
- From faster transactions to more accurate records: unpacking the potential of blockchain in mortgages
Esther Dijkstra
Managing Director, Intermediaries
Lloyds Banking Group
Tessa Skot
Vice President, Growth
Trussle
David Morris
Chief Commercial Officer
Yorkshire Building Society
Dan McLoughlin
Field Chief Technology Officer EMEA & APAC
OneSpan
North Stage | Sustainable and purpose-led banking
Keynote Address
Net zero and beyond: how banks can lead the way to a sustainable future
Hacina Py
Chief Sustainability Officer
Société Générale
Fireside chat
From talking the talk to walking the walk: how to deliver on ESG
- From reporting to analytics: ensuring the organisation delivers on promises to customers
- Policies, processes and controls: ensuring there are no governance blindspots
- From declining asset value to reputational standing: successfully managing ESG risks
- ECB climate stress test: how should banks prepare for yearly reviews?
- Emphasis on the S in ESG: what social responsibilities do banks have and how can banks better deliver on them?
- To what extent will financial regulators seek to take action around diversity and inclusion?
Graham Lloyd
Director of Strategy, Performance & Sustainability
Nationwide Building Society
Kwasi Affum
Vice President of Sustainable Finance & ESG Analysis & Strategy
Barclays
Panel discussion
Managing the impact of ESG on profit: maximising the upsides
- Changing customer demands: to what extent is ESG becoming more important for customers’ choice of bank?
- From employee motivation to new customer acquisition: grasping the value of ESG for the business
- From Hanseatic’s green credit card to Société Generale’s renewable energy financing: what are the most successful green propositions on the market to date?
- Are partnerships and open innovation the key to driving sustainable initiatives forward economically?
- Not just greenwashing: how can banks validate their green and social credentials to customers and investors?
Lucilla Maria Bruni
Executive Vice President for Sustainability & Strategy
DNB
Matt Bullivant
Director of ESG Strategy
OakNorth Bank
Martin Sladecek
Director, Digital Strategic Studies
Société Générale
THE DIGITAL LAB - INVITATION ONLY
Presentation
Navigating your cloud transformation journey
The bank of 2023 faces an ever-shifting landscape with rapidly changing technologies, new competitors and rising customer expectations. To keep up with demands and evolve at speed, banks are increasingly leveraging the power of cloud. As part of their cloud transformation roadmaps, banks must consider not only the costs and risks of migration, but the resilience of their partners, security and future requirements to ensure investment stands the test of time.
Find out more here.
Ange Johnson De Wet
Cloud Enabled Business Transformation – Head of Function
Lloyds Banking Group
Lunch
SESSION 3 | 5x STREAMS
Stage 1 | Opening doors to new revenue models
Keynote address
Staying ahead in the open innovation race
Magdalena Krön
Director, Rise Global FinTech Platform
Barclays
Fireside chat
Banking as a service: making the leap from retail banking to business banking
- B2B banking as a service: how fruitful could this be as a revenue model?
- From eCommerce giants to SMEs: understanding the requirements of different client segments
- Onboarding, KYB and decisioning: what are the major pain points? And how can they be overcome?
Paul Staples
Global Head of BaaS and Embedded Finance Proposition
HSBC
Fireside chat
Open banking business models: grasping the commercial opportunities
- From Banking-as-a-Service to subscription-based value-adding services: picking the model that’s right for you
- To what extent are marketplaces a viable model for incumbent banks and what lessons can be learned from the propositions on the market to date?
- Digging into premium APIs. What is the secret to profitability?
- What’s next for open banking-driven business models?
Jonas Vogt Rasmussen
Head of Banking Solution Sales
Aiia, a Mastercard company
Fireside chat
Accelerating partnerships in open finance: unlocking the opportunities of open ecosystems
- Where and when is partnering the right option? Evaluating the industry partnerships to date
- From technological expertise to quicker time to market: what are the key advantages to partnering?
- From open banking payments to mortgages: what are the areas that have the most potential for partnerships?
- Leveraging the FinTech ecosystem to track the pulse of innovation trends and emerging consumer expectations
- Partnering effectively: what are the strategies for success?
- Moving away from silos: enabling successful alignment through integration of partners across the institution
Lana Abdullayeva
Founding Director
Chez FinTech
Matthijs van Voorst
Director Strategic Partnerships
ABN AMRO
Panel discussion
The role of banks in the open ecosystem
- Developing an ecosystem strategy: understanding where and how you fit in in the new value chain network
- The bank as the platform: to what extent is this model viable?
- If you can’t beat them join them: successfully embedding into third party platforms
- Compliance, risk and culture: what are the key considerations when establishing ecosystem partnerships?
- From WhatsApp to Amazon: which players are set to become the dominant customer interfaces in the new open era?
Kirsty Rutter
FinTech Investment Director
Lloyds Banking Group
Aruna Bhalla
Head of Digital Propositions, Partnerships & Open Banking
TSB
Kathy Hao-Hsuan Chang
Head of FinTech Partnerships
DNB
Tasha Chouhan
UK Banking and Lending Sales Director
Tink
Stage 2 | Retail payments: bringing flexibility to the forefront
Keynote address
Open banking payments: at the tipping point?
Paul Horlock
Chief Payments Officer
Santander
Advisory
BNPL takeover: the sky’s the limit?
- The BNPL surge: evaluating the propositions on the market to date.
- How are incumbent players responding to the threat of BNPL challengers?
- How will moves to regulate the BNPL space impact future growth?
- The future of embedded payments and lending: is BNPL just the tip of the iceberg?
David Larsson
Chief Executive Officer
Sileon
Bahareh Zand
Chief Product Officer
Sileon
Panel discussion
Charting the future of consumer payments
- VRPs, peer-to-peer and request to pay: how are open banking payments shaking up the current landscape?
- The convergence of eCommerce, payments and digital platforms: what does the future hold?
- BNPL: to what extent is this a threat to credit cards and how should banks respond?
- The rise of digital currencies: should banks seek to include them in their propositions?
- Digital Wallets and BigTech: what will increased adoption mean for the value chain?
- From invisible to programmable: keeping a finger on the pulse of emerging payments advancements
Paul Horlock
Chief Payments Officer
Santander
Jessica Richards
Head of Market Development, Payments
NatWest Group
Diederik Bruggink
Head of Innovation and Payments
WSBI-ESBG
Otto Benz
Payments Director
Nationwide Building Society
Stage 3 | The changing lending environment
Keynote Address
Economic outlook: mortgages and loans in uncertain times
Frances Haque
Chief Economist
Santander
Fireside chat
SME lending: what does the future hold for the market?
- Is lending heading for a downturn? What will this mean for incumbents, challengers and emerging players?
- Could a retreat from the SME market by the major incumbents open up opportunities for new challengers? Or will higher interest rates pose a barrier?
- FCA’s approach to SME lenders: Will SMEs be included in the new Consumer Duty and what will this mean for SME lenders?
- From onboarding to e-invoicing and ERP integration: how can banks better meet the needs of SME customers?
Conrad Ford
Chief Product Officer
Allica Bank
Ermal Ngjeci
Head of SME Credit Risk
Metro Bank
Fireside chat
Lending strategies for a period of economic upheaval
- Maintaining margins in the face of interest rate hikes: what can we learn from strategies deployed in the early 90s?
- Dealing with delinquencies and defaults: strategies for an uncertain future
- Leveraging the power of credit analytics to manage credit risks and improve loan portfolio management
- Future outlook on the mortgage market: a cooling not a crash? How should lenders prepare?
- An auto loan bubble: Is it about to burst and what might the consequences be?
- How do lenders’ affordability models need to adapt during the cost-of-living crisis?
Benjamin West
Head of Business Development
London Mutual Credit Union
Madhusudan Kejriwal
Managing Director, Head of Cards and Personal Lending
HSBC
Panel discussion
Preparing lending strategies for an era of open ecosystems
- From Starling bank’s marketplace to AWS’ Open Finance Platform: evaluating the propositions on the market to date
- Beyond BNPL: how might embedded lending evolve?
- eCommerce platforms, social media and beyond: what channels will be key for embedded lending moving forward?
- From personalisation to seamlessness: leveraging open data to improve the customer journey
- From KYC and compliance, to credit assessment and underwriting: unlocking the potential of open data
- Blue sky thinking: envisioning what lending could be in a connected digital ecosystem
Michael Anyfantakis
Chief Architect and Head of Product UK
Capital One
Paul Went
Managing Director – Consumer Banking
Shawbrook Bank
North Stage | Start-up pitches
THE DIGITAL LAB - INVITATION ONLY
Presentation
Environmental and social governance that works: the power of data
Lucilla Maria Bruni
Executive Vice President for Sustainability & Strategy
DNB
Refreshment break
SESSION 4 | 2X STREAMS
Stage 1 | Digital IDs - the key to unlocking the next wave of innovation?
Keynote address
Digital IDs: understanding the transformative potential
Edwin Van Bommel
Chief Innovation Officer
ABN AMRO
Advisory
Using digital ID to deliver seamless, secure and scalable open finance journeys
Paul O'Carroll
Major Accounts Executive
ForgeRock
Anthony Rafferty
Chief Executive Officer
Origo
Fireside Chat
Towards a digital identity wallet for Europe
Ronny Khan
Project Manager
NOBID Consortium
Spotlight
Digital IDs on the blockchain: fad or inevitability?
- Why blockchain? Understanding the technological advantages of blockchain-based IDs
- More than just a pretty picture: could NFTs lay the foundation for a secure digital ID?
- KYC, fraud, authentication: which areas could a blockchain-based ID transform first?
Kim Hamilton Duffy
Director of Identity and Standards
Centre Consortium
Panel Discussion
Delivering on digital IDs: how to make the benefits a reality for customers
- From onboarding to instant validation: understanding the commercial potential of Digital IDs in banking and payments
- From BankID to Czech eID: which digital IDs have proven most successful and why?
- Not just tech but trust: what is needed for customers to accept a digital ID?
- Is blockchain the best technology rail for a digital ID?
- From eIDAS regulation to the UK’s One Login for Government: will these be the catalyst for digital IDs taking off?
- From Nordic success stories to BigTech entrants: who will be the winners in the digital identity wallet race?
- Integrating digital IDs into existing infrastructure: anticipating the biggest hurdles to overcome
Rod Boothby
Former Global Head of Identity, Digital Platform
Santander
Jannicke Birkevold
Innovation Manager, Former CEO, DNB ID Solutions AS
DNB
Kaisa Fexe
Head of Strategy and Marketing
BankID
THE DIGITAL LAB - INVITATION ONLY
After Party
Catalyst for collaboration: bank fintech partnership breakfast
SESSION FIVE | 2x STREAMS
Stage 1 | Embedded finance - the race is on
Fireside chat
Right time, right place, right experience: cracking the code of contextual finance
- From customer acquisition to nurturing loyalty and engagement: defining your contextual finance strategy
- From exclusive contracts to multiple partnerships: understanding the strategy that’s right for you
- There’s no context without data: securing the right data sources and harnessing the right insights
- Ensuring contextual offers are value-adding: striking the balance between helpful and intrusive
- eCommerce giants, social media, superapps: which channels will dominate the customer journey?
- Frictionless customer journeys across multiple channels: what are the biggest challenges, and to what extent is a truly omni-channel approach now more important?
Jeroen Plag
Head of Corporate Strategy
ING
Panel Discussion
Envisioning the evolution of embedded finance
- Grasping the commercial potential of embedded finance: understanding the revenue models available
- Beyond credit and payments: how quickly will embedded finance spread into other financial product lines?
- Being where the customer is: how to identify the right channels in today’s digital landscape
- From secure digital identity to API standardisation: what are the biggest hurdles to achieving seamless embedded experiences?
- Seamless but secure: ensuring superb customer interactions in an increasingly embedded landscape
- Competition in the embedded landscape: will regulators clamp down on exclusive partnership agreements?
- Social media nudges, robo-advice, auto-switching: envisioning the future of value-adding embedded experiences
Kevin Mountford
Chief Executive Officer, Raisin
Mario Benedict
Global Head of APIs, Open Banking, Partnerships and Integrations
JP Morgan
Kristina Persson
Analytical Lead
Google
Teodor Blidarus
CEO and Co-Founder
FintechOS
THE DIGITAL LAB - INVITATION ONLY
Scene setter
A shift in perspective: regulatory change as an enabler of innovation
Fergus Murphy
Group Chief Customer Experience Officer
Virgin Money
Refreshment break
SESSION 6 | 4x STREAMS
Stage 1 | Digital currencies – the money of tomorrow
Interview
CBDCs in UK and Europe: where are we now?
Evelien Witlox
Program Director Digital Euro
European Central Bank
Fireside chat
Creating a digital currencies road map
- Are consumers ready for digital currencies? What needs to be done to ensure trust?
- Potential burst of the crypto-bubble: how might this impact public attitudes towards digital currencies?
- Retail, wholesale and cross-border settlements: assessing the potential opportunities of CBDCs
- Speed, stability and lower fees: will stablecoins become a leading payment alternative and how can banks stay ahead of market change?
- From BigTech stablecoins to retail CBDCs: what will the future of digital money look like? Will a plurality of moneys be the ultimate end goad?
Catherine Zhou
Global Chief Information Officer, Wealth & Personal Banking
HSBC
Andrew Ellis
Head of Digital Assets
NatWest
Dr Marion Laboure
Director, Macro Strategist
Deutsche Bank
Isa Goksu
Chief Technology Officer
Globant
Panel discussion
Digital currencies: seizing the commercial opportunities
- From custodial services to crypto payments: how is demand set to grow for crypto services? How significant are the commercial opportunities for banks?
- Cross-border payments and digital wallets: how can banks incorporate cryptocurrencies into their payment propositions?
- Becoming a crypto custodian: what are the first mover advantages and is this a door opener to further cross-selling opportunities?
- From JPM coin to ANZ bank stablecoin: is becoming a stable coin issuer a viable model for incumbent banks?
- How might cryptocurrencies shake up loan and investment markets and what should banks do to prepare?
- Bridging the crypto and traditional financial worlds: are on ramp and off ramp services an untapped commercial opportunity?
Mark Hipperson
Chief Executive Officer
Ziglu
Andrew Ellis
Head of Digital Assets
NatWest
Akash Jain
Chief Operations Officer, Digital Assets & Currencies Transformation
Deutsche Bank
Stage 2 | Optimising operational strategies
Keynote address
From upskilling to diversity and inclusion: shaping the banking workforce of the future
Chris Hunter
Global Director of Talent Acquisition & Employer Branding
N26
Fireside chat
AI, automation and next-best-action: transforming the employee experience
- Empowering not replacing: what are the limits to fully automating processes? And how can automation be harnessed to support the human workforce?
- AI as an empowerment tool: how can next-best-action facilitate greater staff autonomy?
- A virtual assistant for every employee: is this the future of work?
- Ensuring analytics are acted upon: how to integrate analytics effectively into the everyday processes of the workforce
- How can AI and machine learning be utilised to identify potential process and productivity improvements?
John Skov
Head of Agile Execution
Nordea
James Bickerton
Head of Client Development
HSBC
Advisory
Andrew Fenton
Head of BFSI EMEA
Apromore
Panel discussion
Risk and resilience in an unstable world
- Coping with black swan events: lessons from Covid-19
- What are the implications of geopolitical tensions for systemic risk?
- Where are the main challenges to ensuring compliance with regulators’ operational resilience requirements?
- DORA: what will the regulation require and what do banks need to do to ensure they can better withstand, respond and recover from cyber threats and disruptions?
- Ecosystem risks: how can banks effectively manage their risks with business partners?
- Modeling risks, forensic analytics and responding with speed: how can AI and machine learning be integrated into resilience strategies?
- From modelling climate risk to transforming the asset base: how can banks build for climate resilience?
- Preparing for a precarious future: What are the emerging risks on the horizon?
Michael McBrien
Head of Operational Risk and Resilience
Danske Bank UK
Fredrik Hult
Chief Information Security Officer, PagoNxt
Santander
John Skov
Head of Agile Execution
Nordea
North Stage | Customer central
Keynote Address
Catering for the customer of tomorrow
Fergus Murphy
Group Chief Customer Experience Officer
Virgin Money
Fireside chat
A deep dive into consumer duty: taking customer-centricity to new heights
- Avoiding harm, enabling customer choice and acting in good faith: what do the three ‘cross-cutting’ rules require and what are the key challenges to compliance?
- Product and service design, fair price and value, effective customer communications and support: how do banks need to adapt to deliver on the FCA’s ‘four outcomes’?
- How do governance processes need to improve to support the monitoring of outcomes and evidencing of compliance?
- Managing impacts on profitability: what are the strategies for minimising the costs and maximising the upsides of implementing consumer duty?
Paul Mullins
Head of Strategic Initiatives, Global Retail Banking and Strategy
HSBC
Natalie Ledward
Head of Vulnerable Customers
Monzo
Melissa Maakestad
Head of Customer Journeys
Royal Bank of Scotland
Advisory
Dorel Blitz
Vice President
Personetics
Panel discussion
The next frontier of customer analytics: serving the segment of one
- Banking in an era of convenience: what level of personalisation do customers want and expect?
- From enhanced engagement and conversion rates to fostering customer loyalty and financial wellbeing: what are the key benefits true personalisation could bring to customers and banks?
- Identifying the right offering at the right time via the right channel: what are the strategies for success?
- Predictive analytics: how far are we on the journey to successfully anticipating customer needs?
- From quality and connected data to optimising AI: what are the biggest hurdles to overcome to producing real-time, effective analytic insights?
- To what extent will embedded finance and contextual commerce accelerate the need for analytics in real time?
- Turning real-time data into valuable insights: making the leap to contextual personalisation
- How can banks ensure that personalisation is always value-adding?
Andrew Warren
Head of Digital Transformation / Customer Journey Design
Santander
Vasily Starostenko
Head of Product
Revolut
Lunch
SESSION 7 | 4x STREAMS
Stage 1 | Web 3: untangling the web
Keynote address
DeFi: a threat or opportunity?
Bidyut Dumra
Executive Director, Group Head of Innovation
DBS Bank
Fireside chat
Banking on the blockchain: how can blockchain transform banking operations?
- Cyber resilience and information security: how could blockchain and smart contracts pave the way to secure and compliant infrastructures?
- Streamlining KYC and onboarding: how can blockchain-based systems improve speed and lower costs?
- Automating administrative functions: how could smart contracts cut out bureaucracy and streamline internal processes?
- Accounting and systems of record: the potential of blockchain to reduce errors, reconciliation times and auditing trails
- Shifting banking operations to the blockchain: what time frame is overhauling legacy systems viable?
Basak Toprak
Executive Director, EMEA Head of Coins Systems
JP Morgan
Fireside chat
Integrating traditional banking rails with the Web 3 ecosystem: understanding the challenges
- Bridging the gap between TradFi and Web 3 ecosystems: what are the technological hurdles to overcome?
- Skill shortages, interoperability, cost: what are the biggest barriers to successful integration?
- The Web 3 and API economy: successfully accessing off-chain data
Rita Martins
Head of FinTech Partnerships
HSBC
Panel discussion
Banking in a Web 3 world
- From HSBC’s virtual venues to JPMorgan’s Onyx: what new services could banks offer to customers in the Metaverse?
- Goodbye video calling, hello metaverse: understanding how the metaverse could transform the world of work
- From internal process streamlining to new revenue opportunities: what are the main opportunities smart contracts could bring to banks in the Web 3 world?
- Finance in Web 3: how decentralised will finance become? And how will CeFi institutions coexist with DeFi?
- Partner, customer or competitor? What could the dynamic between traditional banks and DeFi platforms look like?
- Retail, SME and wholesale: shedding light on the untapped potential of NFTs in different markets
Malin Lignell
Vice President, Digitalisation and Innovation
Handelsbanken
Xiaonan Zou
Head of Innovation and Digital Assets, Group Treasury
UBS
Sabih Behzad
Managing Director, Head of Digital Assets & Currencies Transformation
Deutsche Bank
North Stage | Fighting fraud with fire
Keynote address
Keeping up with the fraudsters: the evolution of fraud and counter-fraud strategies
Howard Rawstron
Head of Group Oversight Economic Crime Prevention
Lloyds Banking Group
Fireside chat
Real-time and open banking payments: the fraud risks and opportunities
- Keeping pace with real-time payments: how can fraud detection be made real-time?
- From AI and machine-learning to advanced behavioural analytics: do these provide the magic bullet to instant fraud detection?
- The increased risk of open banking payments: what new opportunities do they provide to fraudsters?
- How can untapped open payments data be incorporated into fraud risk models to provide more accurate customer profiling?
Mark Jones
Overlays Product Manager
Pay.UK
Spotlight
Fraud liability: holding back the onslaught
- The Financial Services and Markets Bill: what can the industry do to push back on proposed changes to APP fraud?
- Will more banks be required to provide confirmation of payee? And is this the key to reducing APP scams?
- Enhanced SCA under PSD3: to what extent will this help stem the time of payments fraud?
- Collaborating to prevent fraud: what more can the industry do?
- Consumer education: how can banks get customers to understand the true cost of fraud?
Claire Simpson
APP Scams Senior Manager
Payment Systems Regulator
Panel discussion
Levelling-up fraud prevention strategies
- Authorised push payments, impersonation and romance scams: what types of fraud are on the rise and how do counter-fraud strategies need to adapt?
- From facial recognition to fingerprint based biometric cards: how significant could biometric advancements be as a counter fraud tool?
- Knowing the customer better: tapping into the power of customer data and behavioural analytics
- High-speed analytics: what are the barriers and how can they be overcome?
- From ISO 20022 to open banking data: how can new data sources be leveraged for fraud detection? How should banks prepare?
- eIDAS 2.0 and a pan-European Digital ID: is this the silver bullet for counter-fraud challenges?
- Overcoming silos in counter fraud: is cross-sector collaboration between banks, internet giants and telecoms companies the ultimate goal?
Ashley Hart
Director, Fraud & Financial Crime
Monzo
Philip Bonhard
Head of Design - Payments, Fraud & Financial Crime
Lloyds Banking Group
Steve Cornwell
Head of Fraud Risk Oversight
TSB
Think tank: Transforming experiences for SME customers
End of conference
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Catch up on everything you missed at MoneyLIVE Summit online.
Hear from our incredible line-up of speakers from across the finance industry, including board-level executives from Revolut, HSBC, Handelsbanken UK, NatWest Group, Bunq, BBVA, Accenture and Barclays.