Setting the pace in banking and payments innovation worldwide

25 – 26 November 2019 | QEII Centre, London

 

“If you really want to get to grips with what’s going on in the industry right now, you can’t miss out on this event”

Chief Operating Officer, Monzo

Where the future of banking unfolds

MoneyLIVE Summit is the bank event for the most senior and innovative leaders across banking, payments and FinTech to network, share ideas and supercharge the digital banking revolution. With more than 100 speakers to hear from and three stages filled with content that filters out the white noise, join us for the best two days out of the office you’ll get this year.

Amplify

Be a part of the 650+ senior representatives at this event. This is your opportunity to benchmark yourself against your peers and get your business’ message shared amongst the most influential movers in the industry.

Engage

We’ve created three separate stages covering open banking, digital innovations, FinTech and payments, so you will benefit from real-life examples that you can take back to the office and implement effective change.

Connect

With a dedicated networking app to set up meetings, our MoneyLIVE Market Party so you can get to know your fellow attendees, and a FinTech pitch stage, you will connect with the right contacts for your business.

Speakers

Josh Bottomley, HSBC - MoneyLIVE banking conference

Josh Bottomley

Global Head of Digital, Data and Development, HSBC

Richard Davies - Revolut, MoneyLIVE bank event

Richard Davies

Chief Operating Officer, Revolut

Benoit Legrand, ING Bank - MoneyLIVE Events

Benoît Legrand

Chief Innovation Officer, ING Bank

Deepak Sharma, Kotak Mahindra - MoneyLIVE banking conference

Deepak Sharma

Chief Digital Officer, Kotak Mahindra

Ricardo Segoviano, BBVA - MoneyLIVE banking conference

Ricardo Segoviano Aceituno

Head of BBVA Open Platform, BBVA

Elena Alfaro Martinez

Global Head of Data & Open Innovation, BBVA

Alfonso Ayuso, Banco Sabadell - MoneyLIVE Events

Alfonso Ayuso

Chief Innovation Officer, Banco Sabadell

Bo-Svejstrup - MoneyLIVE bank event

Bo Svejstrup

Chief Information Officer of Core Banking, Data and EVP, Danske Bank

Loading...
More Speakers

“An excellent event that brings together a truly diverse and international mix of speakers from the banking and payments industries”

Director, Open Banking & PSD2, Lloyds Banking Group

Agenda

We have conducted extensive research with our community to help you filter out the white noise and distilled the most relevant content. We’ve developed multiple stages so you can pick which content fits your needs:

The Arena

The Arena explores the biggest challenges facing the banking industry. This stage covers open banking, TPP partnerships, convenience, personalisation and more.

Payments Playground

Deep dive into the next big payments innovations, the new payments reality of PSD2 and the next generation of payments systems.

The Digital Lab

The power of digital. How is the lending landscape evolving? Is the devil in the data? How can you create a digital-first approach for your customers? 

FinTech Central

We’ve found the most exciting FinTechs set to radically transform the banking industry. We’ll be putting them through their paces as they pitch to you.

  • All Topics
  • Open banking
  • Data
  • Customer engagement
  • Platform business models
Expand All +
Collapse All -

Day One Monday, 25 November 2019

Day Two Tuesday, 26 November 2019

09.00

Welcome address from MoneyLIVE and chair's opening remarks

09.10

Chair's opening remarks - Declan Curry, Journalist and Broacaster

Session 1

A shift in business models

09.15
Keynote address

The opportunities of open APIs and new technology: enabling customers to make better financial decisions


  • Open banking

Josh Bottomley, HSBC - MoneyLIVE banking conference
Josh Bottomley

Global Head of Digital, Data and Development , HSBC

09.30
Keynote address

Evolving into a platform: earning a place in customers’ lives


Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

09.45

How trust transforms banking in the open era

As banking opens up and customers gain control over their data, the industry will be transformed. So what does the path ahead look like for banks, their business models and the billions of customers relying on them?

·        What it means now that customers are in control of their data
·        How to drive loyalty and build trust with your customers
·        How to anticipate the ways in which customers will engage with their data, and how banks can use it to inform their strategies

  • Open banking
  • Data
  • Customer engagement

Chris Joyau, Tink - MoneyLIVE bank event
Christophe Joyau

VP of Business Development , Tink

10.05
Leaders’ forum

A blueprint for the future: changing business models to fit the Open Banking Era

• The new banking landscape: a look to the future
• Maintaining the customer relationship: what can be done to ensure this is not lost to TPPs?
• Finding a new position for banks in the API economy: utility, tech company, digital identity safe-box?
• In which areas of the bank can open APIs be implemented to create new sources of revenue?
• Understanding how TPPs can access bank APIs: subscription, pay-per-use or a free-for-all?
• How can banks change internal cultures to better execute open API strategies?
• Banking-as-a-service or banking-as-a-platform: which model will win out?


  • Open banking
  • Customer engagement

Josh Bottomley, HSBC - MoneyLIVE banking conference
Josh Bottomley

Global Head of Digital, Data and Development , HSBC

Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

Ricardo Segoviano, BBVA - MoneyLIVE banking conference
Ricardo Segoviano Aceituno

Head of BBVA Open Platform , BBVA

10.35

Reinforcing the foundations of innovation in an open API-dominated world


  • Open banking

Jim Wadsworth, Mastercard - MoneyLIVE bank event
Jim Wadsworth

Senior Vice President, Open Banking , Mastercard

10.55

Refreshments sponsored by WNS Global Services

Session 2

The building blocks of open banking | Payments 2.0 | The evolving lending landscape

The Arena: The building blocks of open banking
Payments Playground: Payments 2.0
The Digital Lab: The evolving lending landscape

Chaired by


Declan Curry - MoneyLIVE banking conference
Declan Curry

Journalist and Broacaster

11.25

Building the right APIs to genuinely help customers

• What a customer wants: which APIs can be built to satisfy changing customer demands and needs?
• Laying the foundations: how have open APIs helped customers to date?
• Connecting with the right third parties: bringing new products to market more quickly
• How have customer relationships with banks changed as a result of open APIs to date?


  • Open banking

Dan Globerson, Royal Bank of Scotland - MoneyLIVE bank event
Daniel Globerson

Head of Open Banking Innovation and Solutions , Royal Bank of Scotland

11.40

How evolving self-driving finance and customer journeys will differentiate banks in the next decade


David Sosna, Personetics | MoneyLIVE
David Sosna - Personetics

Co-Founder & Chief Executive Officer , Personetics

12.00
Case study | BankMobile

Going live with open banking: integrating FinTechs into the industry


  • Open banking
  • FinTechs and Third Parties

Joseph, BankMobile - MoneyLIVE banking conference
Joseph Krzemienski

Chief Experience Officer , BankMobile

12.15
Panel discussion

Establishing a robust open banking infrastructure

• Standardising open APIs: what can we expect from the regulator?
• What in the existing banking infrastructure is holding banks back from implementing open API ecosystems?
• Rearchitecting systems for the API economy: what needs to be done?
• Harmonising APIs with those of third parties: how to ensure effective communication
• Safety net: why might an API fail and how can this be prevented?
• Ensuring defences are watertight: identifying the likely weak spots in the open ecosystem


  • Open banking

Liam Curran, Danske Bank - MoneyLIVE banking conference
Liam Curran

General Manager, Operations , Danske Bank

https://marketforcelive.com/money-live/wp-content/uploads/sites/4/2017/10/Caroline-Ambrose.jpg
Caroline Ambrose

Director - Open Banking , Barclays Bank

Kevin Mountford Raisin - MoneyLIVE Banking Conference
Kevin Mountford

Chief Executive Officer , Raisin UK

Chaired by


Lola Adebanji, Citi - MoneyLIVE Events
Lola Adebanji

EMEA eCommerce Lead , Citi

11.25
Keynote address

Getting to grips with the crypto economy


  • Payments

Alfonso Ayuso, Banco Sabadell - MoneyLIVE Events
Alfonso Ayuso

Chief Innovation Officer , Banco Sabadell

11.40

Exploring the next generation of payments innovation: what next?


Julian Farley - OpenWay - MoneyLIVE
Julian Farley

Business Development Manager , OpenWay

Maria Vinogradova, OpenWay, MoneyLIVE Banking Conference
Maria Vinogradova

Director of Strategy and Market Intelligence , OpenWay

Denise Johansson, Enfuce, MoneyLIVE Banking Conference
Denise Johansson

Chief Executive Officer and Co-Founder , Enfuce

12.00
Case study | Twisto

Simplifying life through payments

The app enables customers to pay for their online purchases with just one click, deal with bills and invoices by taking a photo of them and pay just about anywhere with the card or an NFC-enabled bracelet. On top of that, the app comes with the best exchange rate possible for international payments and smart insurance products. Michal Simda will discuss Twisto’s journey and what their future plans are since their investment from ING and FinTech Capital.


  • Payments

Twisto, MoneyLIVE banking conference
Michal Smida

Founder , Twisto

12.15
Panel discussion

Welcome to the Funzone: identifying the next big payments innovations

• Embedding payments seamlessly into everyday experiences: is this where invisible payments might succeed?
• Creating an interconnected ecosystem: what innovations are we seeing in the IoT space?
• How is artificial intelligence being deployed to create more delightful payments experiences?
• The next frontier: championing voice-activated payments
• Getting retailers on board and creating a holistic, future-facing ecosystem
• Managing risk effectively: what weak spots can be anticipated with new payments innovations?


  • Payments

Tanya Juul Kjaer, iZettle - MoneyLIVE bank event
Tanya Juul Kjaer

Director of Payments , iZettle

Michael Rolph, Yoyo Wallet - MoneyLIVE banking conference
Michael Rolph

Chief Executive Officer and Co-founder , Yoyo Wallet

Nick Kerigan, Barclaycard - MoneyLIVE Events
Nick Kerigan

Managing Director, Future Payments , Barclaycard

Chaired by


Renier Lemmens, LIBF - MoneyLIVE bank event
Renier Lemmens

Director , The London Institute of Banking and Finance

11.25

Modernising mortgages

• Designing a mortgage product for the 21st Century: what are customers demanding?


  • Consumer lending

Martin Fleming, Lloyds Banking Group - MoneyLIVE bank event
Martin Fleming

Mortgage Transformation Director , Lloyds Banking Group

11.45

Lending – all shook up by digital

The lending landscape is evolving rapidly. Intelligent automation, artificial intelligence and machine learning all help lenders approve, process and service more of the right loans — faster and safer. Technology-enabled advances including peer-to-peer lending, automated loan origination, and digital banking have transformed the traditional lending industry, creating urgency for innovation. In this session Guy Mettrick will dig deep into a variety of areas, including:

• The power of AI: from risk assessments to speeding up the application process to real-time loan approvals
• How an aggregated, holistic view of the customer across product and services enables greater customer service through a 360-degree understanding of customer
• The benefits of low-code for managing process rules controls, without having to re-code the application


  • Consumer lending

Speaker Placeholder
Guy Mettrick

Practice Leader - Financial Services , Appian

12.15
Panel discussion

Mapping out the next steps in lending innovation

• To what extent can a loan product be fundamentally transformed or should lenders focus on improving distribution and onboarding processes?
• What are the opportunities of open APIs in the lending industry?
• The power of AI: from risk assessments to speeding up the application process to real-time loan approvals
• To what extent can lending products be personalised and what are the barriers to achieving this?
• How are alternative lenders pushing the boundaries of the industry and what change have they encouraged to date?
• Complementing human advisors with robo: identifying the benefits


  • Consumer lending

Andy Piggott

Director of Lending Products , Metro Bank

Tim Waterman, Zopa - MoneyLIVE banking conference
Tim Waterman

Head of Unsecured Personal Loans , Zopa

Esther Dijkstra - MoneyLIVE bank event
Esther Dijkstra

Director of Strategic Partnerships , Lloyds Banking Group

Gajendra Gupta - Barclays
Gajendra Gupta

Director, Head of Mortgage Strategy & Transformation , Barclays

12.45

Lunch sponsored by Kasisto

Session 3

Enhancing banking propositions with TPPs | PSD2: the new payments reality | The devil is in the data

The Arena: Enhancing banking propositions with TPPs: partnerships in practice
Payments Playground: PSD2: the new payments reality
The Digital Lab: The devil is in the data

Chaired by


Declan Curry - MoneyLIVE banking conference
Declan Curry

Journalist and Broacaster

14.00
Case study | La Banque Postale

Nurturing FinTechs to open up new business opportunities with


  • FinTechs and Third Parties

Virginie, La Banque Postale - MoneyLIVE banking conference
Virginie Augagneur

Chief Operating Officer, Platform58 , La Banque Postale

14.20

Cryptocurrencies: an emerging opportunity

• A strategic overview: understanding today’s crypto market and the emerging trends
• Uncovering the full potential and size of the growing opportunity cryptocurrencies present to banks
• Capitalizing on the opportunities ahead: forming the right partnerships to succeed in the growing crypto market


  • FinTechs and Third Parties

Chris Aruliah, Bitstamp - MoneyLIVE Event
Chris Aruliah

Head of Banking Relations , Bitstamp

14.40
Panel discussion

Charting the road to growth through partnerships: leveraging the expertise of third parties

• Which areas of banking are most ripe for FinTech disruption?
• Examples of fruitful relationships: learning from successes and failures
• Adapting culturally to the influx of third-parties: ensuring banks and FinTechs are on the same page
• Open banking and data sharing: how can this be done effectively to better deliver innovation initiatives?
• Opening up new revenue avenues: carving out opportunities with the support of FinTechs
• Moving towards marketplace and lifestyle business models: how can third-parties help where banks are struggling to make progress?


  • FinTechs and Third Parties
  • Open banking

Emma Huntingdon, Nationwide - MoneyLIVE banking conference
Emma Huntington

Director Innovation & Ventures , Nationwide

Sarah Hager, Nordea - MoneyLIVE bank event
Sarah Häger

Head of Open Banking Community , Nordea

Brit Blakeney, DBS - MoneyLIVE banking conference
Brit Blakeney Anghelakis

Executive Director, Head of Innovation & Ecosystems , DBS Bank

Chris Aruliah, Bitstamp - MoneyLIVE Event
Chris Aruliah

Head of Banking Relations , Bitstamp

Chaired by


Lola Adebanji, Citi - MoneyLIVE Events
Lola Adebanji

EMEA eCommerce Lead , Citi

14.00

Beyond the hype of open banking: what’s next on the horizon?


  • Payments

Huotari Markku, OP Financial Group - MoneyLIVE banking conference
Markku Huotari

Program Director, Evangelist, Head of PSD2 Programme , OP Financial Group

14.25
Panel discussion

A 20:20 view into PSD2

• Thoughts on the RTS: what can the industry start working on now?
• How are payments providers getting on with the implementation of SCA?
• To what extent do we have a better understanding of what a standardised open-API looks like?
• Where is clarity still lacking?
• What challenges will emerge following the release of RTS?
• Post-September 2019: what are the next steps?


  • Payments

Huotari Markku, OP Financial Group - MoneyLIVE banking conference
Markku Huotari

Program Director, Evangelist, Head of PSD2 Programme , OP Financial Group

Robert White

Director of Payment Industry Oversight , Santander

Andrew Millar, HSBC - MoneyLIVE bank event
Andrew Millar

Programme Manager, UK Open Banking , HSBC

Polina Evstifeeva, Deutsche Bank - MoneyLIVE bank event
Polina Evstifeeva

Head of Regulatory Strategy, New Ventures , Deutsche Bank

Chaired by


Renier Lemmens, LIBF - MoneyLIVE bank event
Renier Lemmens

Director , The London Institute of Banking and Finance

14.00

Improving data management: seeing the wood for the trees

• What is preventing banks from properly managing their data?
• How can banks ‘clean’ their data to ensure only the most relevant information is used?
• Migrating data onto the cloud: is this the solution to all the data silos?
• Collecting data from alternative sources: how can this further improve customer experience and propositions?


  • Data

Shaun Rolls

Head of Data Foundation Programme – Group Data Office , SEB Group

14.25
Panel discussion

Creating a data-centric organisation

• What are the biggest barriers to efficiently creating a data-centric organisation?
• Laying your foundations: ensuring database infrastructures are fit for purpose
• Mining your resources: locating, refining and processing legacy data
• Listening to your data: ensuring analytics underpins your decision making
• How is data sharing and open banking affecting the way data is managed?
• New talent for new strategies: how can data scientists be attracted from Big Tech?


  • Data

Elena Alfaro Martinez

Global Head of Data & Open Innovation , BBVA

Roshan Awatar, Lloyds Banking Group - MoneyLIVE banking conference
Roshan Awatar

Director of Data Strategy , Lloyds Banking Group

Priya Rajan, Datavisor - MoneyLIVE Event
Priya Rajan

Vice President of Marketing , Datavisor

15.10

Refreshments sponsored by WNS Global Services

Session 4

Upgrading the core | Payments systems: the next generation | Go digital, or go home

The Arena: Upgrading the core
Payments Playground: Payments systems: the next generation
The Digital Lab: Go digital, or go home

Chaired by


Declan Curry - MoneyLIVE banking conference
Declan Curry

Journalist and Broacaster

15.40

No looking back: going all-in with the cloud

• How can cloud computing help increase agility and flexibility in the organisation?
• Disproving security concerns: why cloud is the way forward
• Migrating to the cloud: dos and don’ts
• Best practice: how has cloud enabled the industry to innovate at speed to date?


  • Technology and digitalisation

Gürhan Cam - DenizBank, MoneyLIVE banking conference
Gürhan Cam

Digital Banking SVP & Deputy Chief Digital Officer , DenizBank

16.00

Reimagining digital banking modernisation


Banesh Prabhu, Intellect Design - MoneyLIVE bank event
Banesh Prabhu

Chief Strategy Advisor , Intellect Design

16.20
Panel discussion

Shaking off the shackles of legacy: creating systems fit for purpose

• If it ain’t broke, why fix it? Why the upgrading of core systems is absolutely essential to the successful delivery of API strategies
• What needs to be considered when pursuing an overhaul of core systems?
• Avoiding the pitfalls of system migration: what are the most common mistakes?
• How can innovation be optimised once systems are adapted to deliver the demands of the API economy?
• Is cloud the answer? What other technologies can encourage greater flexibility and agility?


  • Technology and digitalisation

Arda Samik, ING Bank Turkey - MoneyLIVE banking conference
Arda Samik

Vice President – Head of PMO and Agile Transformation , ING Bank Turkey

Bo-Svejstrup - MoneyLIVE bank event
Bo Svejstrup

Chief Information Officer of Core Banking, Data and EVP , Danske Bank

Chaired by


Lola Adebanji, Citi - MoneyLIVE Events
Lola Adebanji

EMEA eCommerce Lead , Citi

15.40

A spotlight on the New Payments Architecture

The UK’s retail payment infrastructure has not been fundamentally upgraded since the 1960s. Pay.UK has taken on the hefty task of implementing a new core clearing and settlement layer, encouraging competitive innovation and unlocking new business opportunities through more effective use of banking and transaction data. Paul Horlock will share the findings from consultations with partners and the explore the ongoing development of the NPA Blueprint.


  • Payments

Paul Horlock, PayUK - MoneyLIVE banking conference
Paul Horlock

Cheif Executive Officer , Pay.UK

16.05
Fireside chat

Improving payments connectivity: from instant payments to cross-border transactions

• Upgrading ageing infrastructure: ensuring systems can cope with increasing transaction volumes
• Meeting customer demands for the real-time: implementing instant payments across the world
• What can be learned from the SEPA experience? Assessing the demands of cross-border payments
• Global settlement: achieving cross-border interoperability of the RTP scheme
• Putting blockchain back on the priority list: is this a feasible option for the industry?
• Creating a holistic payments eco-system: getting banks, acquirers, card issuers and retailers on the same page


  • Payments

Luca-Vanini-UniCredit- MoneyLIVE bank event
Luca Vanini

Global Payments, Cash Management - Global Transaction Banking , UniCredit Group

Lee McNabb, Natwest - MoneyLIVE bank event
Lee McNabb

Payment Strategy Lead , NatWest

Chaired by


Renier Lemmens, LIBF - MoneyLIVE bank event
Renier Lemmens

Director , The London Institute of Banking and Finance

15.40

Say hello to a digital-first approach to customers

• The ‘personal’ challenge: creating meaningful relationships with customers via digital channels
• Lessons to learn from the challengers: how can incumbent banks create delightful digital onboarding experiences for customers?
• Making the most of third-party partnerships: leveraging the expertise of others
• Interacting with customers via marketplace platforms: retaining the client relationship


  • Technology and digitalisation
  • Customer engagement

Deepak Sharma, Kotak Mahindra - MoneyLIVE banking conference
Deepak Sharma

Chief Digital Officer , Kotak Mahindra

16.00

Looking beyond the hype: how AI can help banks future-proof risk management

Risk and financial crime management depend on AI and AI depends on data. Today’s criminals are well organized, well funded, have access to the same technologies and techniques as large corporations, but they don’t play by the same rules. Breaking the data silos to create a single view platform is more important than ever — learn how combining a solid data governance strategy with the right AI and Big Data capabilities will elevate the fight against a trillion-dollar industry


  • Technology and digitalisation

Richard Harris, Feedzai - MoneyLIVE banking conference
Richard Harris

SVP of International Operations , Feedzai

16.20
Panel discussion

Digital Banking masterclass: keeping pace with changes in consumer behaviour

• Hoverboards, holograms, jetpacks: predicting how customers will live in 2030
• What must banks do to avoid digital obsolescence?
• Ensuring APIs are at the core of the digital banking strategy: increasing the pace of change
• Conversational UX and CX: creating a digital dialogue between banks and customers
• Addressing the pain-points in the onboarding process
• Digital identities: the solution to all our problems?


  • Technology and digitalisation
  • Customer engagement

Rob Basinger, Marcus by Goldman Sachs - MoneyLIVE banking conferences
Rob Basinger

Executive Director, Head of Products, Marketing & Digital , Marcus by Goldman Sachs

Pol Navarro Gonfaus MoneyLIVE
Pol Navarro

Digital Innovation & Transformation Director , TSB

Jake Levant | Lightico | MoneyLIVE
Jake Levant

VP Marketing , Lightico

Susanne Frame, Scotiabank - MoneyLIVE bank event
Susanne Frame

Global Director of Digital Content , Scotiabank

Session 5

Disruptive forces from around the world

16.50

Challenger Banks: what to expect when building your fraud team

• The challenges in trying to achieve buy-in to build your fraud team, when priorities may be elsewhere
• Choosing the correct system to protect your business and clients from fraud and financial crime
• Key components to consider when building your fraud team


Mark Taylor, Featurespace - MoneyLIVE bank event
Mark Taylor

Fraud Prevention Specialist , Featurespace

Andy Mason, Bo - MoneyLIVE Bank event
Andy Mason

Product Owner and Head of Financial Crime , Bó (Royal Bank of Scotland)

17.10
Fireside chat

What’s in the DNA of challengers? Getting to know the competition

• Outlining the similarities between global challengers: what conditions have enabled success?
• The enduring question of scalability: what are new entrants doing to grow at pace?
• Targeting underserved customer segments: where do the most promising opportunities lie?
• How are challengers creating compelling and recognisable brands to win over customers?
• Finding the right partners to succeed: how has FinTech supported growth?
• What are the significant milestones challengers have achieved to date?
• The next steps: to what extent is offering lifestyle services integral to future success and longevity?


  • Open banking
  • Platform business models

Will Sorby, N26 - MoneyLIVE bank event
Will Sorby

General Manager, UK , N26

, Co-Founder and Chief Executive Officer, YouTrip
Caecilia Chu

Co-Founder and Chief Executive Officer , YouTrip

17.45

Chair’s closing remarks followed by MoneyLIVE Market Party

09.15

Chair's opening remarks

Session 6

Broadening the customer relationship

09.20
Keynote address

Supporting customers’ lifestyles every step of the way


Richard Davies - Revolut, MoneyLIVE bank event
Richard Davies

Chief Operating Officer , Revolut

09.40
Case Study | Nucoro

Re-engaging your customers with digital investment propositions

Learn from a real-life example of using investment management to re-engage banking clients and diversify current business models through cutting-edge digital experiences.


Nikolai Hack, Nucuro - MoneyLIVE bank event
Nikolai Hack

Chief Operating Officer , Nucuro

09.50
Keynote address

Liv: a new way of life for consumers beyond banking


  • Customer engagement

Jayash Patel, Emirates NBD - MoneyLIVE bank event
Jayash Patel

Head of Liv. Digital Bank , Emirates NBD

10.10
Leaders’ forum

Offering more than banking: opening new doors with super apps

• Evolving customer behaviours: predictions for the next 10 years
• Changing stereotypes: how can banks become a customer’s trusted life-partner?
• A treasure trove of data: what value-added services can banks create for customers?
• A spotlight on the lifestyle super apps of the East: what can we learn from ecosystem players?
• What needs to change for the WeChat model to take off in financially-mature Western economies?
• Will banks sit at the centre of lifestyle platforms in the future? If not, what role will they take?
• Attracting the right network of partners: finding the optimum fit


  • Platform business models

Richard Davies - Revolut, MoneyLIVE bank event
Richard Davies

Chief Operating Officer , Revolut

Jayash Patel, Emirates NBD - MoneyLIVE bank event
Jayash Patel

Head of Liv. Digital Bank , Emirates NBD

Nick Bennett Tandem Bank
Nick Bennett

Chief Operating Officer , Tandem

10.45

Refreshments

Session 7

A world of confidence | FinTech Central | Rethinking approaches to risk and regulation

The Arena: A world of convenience
FinTech Central
The Digital Lab: Rethinking approaches to risk and regulation

Chaired by


Declan Curry - MoneyLIVE banking conference
Declan Curry

Journalist and Broacaster

11.20
Case study

Voice as a channel: grasping the opportunities of conversational convenience

Washington-based Numerica Credit Union was one of the first financial institutions in the US to embrace voice as a banking channel for its customers. While the credit union certainly has the benefit of first-mover advantage under its belt, it knows that fast-followers are hot on its tail. KayCee Murray will share with delegates the lessons learned when dealing with Amazon’s Alexa and the credit union’s efforts to integrate more functions into the service, including third-party bill and mortgage payments.


  • Customer engagement

KayCee Murray, Numerica Credit Union - MoneyLIVE banking conference
KayCee Murray

SVP, Information Technology , Numerica Credit Union

11.40

The new customer journey in an open banking world

·         Surface accurate and relevant information about financial services to build customer trust
·         Structuring data to meet customers at the moment of intent and take back control of the customer journey
·         Learn how to drive digital discovery, engagement, and revenue

  • Customer engagement

Jon Buss
Jon Buss

Managing Director, UK & Northern Europe , Yext

Ian Ewart, Acin - MoneyLIVE bank event
Ian Ewart

Former CMO Coutts, Barclays, HSBC , Acin

12.00
Case study | Ann Summers

Striving towards customer excellence

Doro will discuss the journey undertaken at Ann Summers when designing web features with the customer in mind. Although this talk will focus on our journey toward reaching customer excellence online, it will also touch on the vision of the business to become a truly insight driven organisation (IDO).


  • Customer engagement

Doroteya Plummer, Ann Summers - MoneyLIVE banking conference
Doroteya Plummer

UX Design Manager , Ann Summers

12.20
Panel discussion

Optimal convenience: banking whenever, wherever

• Defining convenience: what does this really mean in banking?
• Pain-points in the customer journey: where are banks failing at the moment?
• Real-time responses: ensuring systems meet customer expectations
• How can banks become their customers first point of call?
• Upgrading the mobile banking experience: how can this proposition be enhanced?
• Refining the chatbot proposition: the key to becoming a 24/7 bank
• How can chatbots be deployed to handle more complex customer queries?
• Bringing back the branch? To what extent is a physical presence absolutely essential?
• What is the solution in response to the increasing number of banking deserts?


  • Customer engagement
  • Technology and digitalisation

Ian Leung, Royal Bank of Canada - MoneyLIVE banking conference
Ian Leung

Director of Mobile Banking Delivery , Royal Bank of Canada

Lotta Lovén

Head of Digital Banking , Swedbank

Nick Bennett Tandem Bank
Nick Bennett

Chief Operating Officer , Tandem

11.20

FinTech Central

At FinTech Central you will meet the industry’s most promising start-ups. Hear them pitch their wares to you, learn from the VCs and vote for your favourite.

Chaired by:


  • FinTechs and Third Parties

Speaker Placeholder
Craig Fox

Director of FinTech , Silicon Valley Bank

11.25

Pitch | 2gether

2gether is a token-based neobank supporting the user’s traditional economy based in FIAT and their new economy based in crypto assets. Its mission is to accelerate the transition to decentralised finance.


  • FinTechs and Third Parties

Speaker Placeholder
Salvador Casquero Algarra

Founder , 2gether

11.35

Pitch | Hudya


  • FinTechs and Third Parties

Morten Kvam, Hudya, MoneyLIVE Banking Conference
Morten Kvam

Chief Communications Officer , Hudya

11.45

Pitch | Mojo Mortgages

Mojo is a mortgage FinTech on a mission to create better mortgages experiences. Mojo makes It easy to customer compare 20,000 deals, check eligibility and apply for a great mortgage online.


  • FinTechs and Third Parties
  • Consumer lending

Richard Hayes, Mojo Mortgages - MoneyLIVE bank event
Richard Hayes

Chief Executive Officer and Co-founder , Mojo Mortgages

11.55

Pitch | Tully

Tully is helping the 20 million people in the UK that are worried about money by helping them build an accurate budget online, at their own pace and in their own time. Then, using that budget, Tully provides personalised debt advice with a clear plan so that everyone can make the most of their money.


  • FinTechs and Third Parties
  • Customer engagement

Stuart Bungay - Tully, MoneyLIVE Bank event
Stuart Bungay

Chief Executive Officer and Co-founder , Tully

12.05

Pitch | Transper

Transper enables corporates to provide liquidity and transparency in deep supply chains, reducing costs and credit risk. Transper helps businesses provide transferable payment obligations against accepted invoices.


  • FinTechs and Third Parties

Nisha Singh, Transper - MoneyLIVE bank event
Nisha Singh

Chief Executive Officer , Transper

12.15

Pitch | Salv


  • FinTechs and Third Parties

Taavi Tamkivi, Dataminer - MoneyLIVE banking conference
Taavi Tamkivi

Chief Executive Officer , Salv

12.25

Pitch | hiveOnline


Sofie Blakstad, hiveOnline - MoneyLIVE bank event
Sofie Blakstad

Chief Executive Officer , hiveOnline

12.35

VC Q&A with…


  • FinTechs and Third Parties

Cynthia Nadal Founders Factory - MoneyLIVE banking conference
Cynthia Nadal

Managing Director, Head of FinTech , Founders Factory

Juliette Souliman - Octopus Ventures
Juliette Souliman

Early Stage VC Investor , Octopus Ventures

Alan Greco, Anthemis - MoneyLIVE bank event
Alan Greco

VC Investor , Anthemis

Chaired by


Renier Lemmens, LIBF - MoneyLIVE bank event
Renier Lemmens

Director , The London Institute of Banking and Finance

11.20

Understanding and tackling risk in increasingly complex ecosystems

• What are the risks that are likely to emerge in an open API-centric industry?
• What technologies can be deployed to better address future threats?
• How will AI transform the future of model risk management?
• Delivering digital transformation at scale: how can a “risk-welcome” attitude be adopted without compromising customer security?


  • Regulation

Becky Pinkard, Aldermore Bank - MoneyLIVE bank event
Becky Pinkard

Chief Information Security Officer, COO , Aldermore Bank

11.45

Adopting a risk-aware mindset to drive value and change

  • How can current risk management models be utilised and transformed?
  • How can risk management help to strengthen resilience in banks’ core systems?
  • How can banks respond with agility in an ever-changing IT and cyber landscape?
  • Imbibing the organisation with a risk-minded culture: creating a hyper-aware workforce

  • Regulation
  • Technology and digitalisation

Ameet Jugnauth, Lloyds Banking Group - MoneyLIVE bank event
Ameet Jugnauth

Head of IT Risk and Governance, CCOR , Lloyds Banking Group

12.10
Fireside chat

Navigating the sea of risk and regulation

• Integrating RegTech into existing systems: identifying and overcoming the challenges
• Understanding why RegTech will be central to successful GDPR implementation
• New cyber-risks in a more open and connected eco-system: attracting the right talent to shore up defences
• Maintaining transparency and auditability of AI algorithms: tracing risks back to the source
• Targeting the ‘money mules’: what are the emerging threats in the AML and fraud arena?
• Exploring the potential of blockchain: how can this technology be implemented to manage compliance and risk?


  • Regulation
  • Technology and digitalisation

Ceri Godwin, Santander
Ceri Godwin

Director, Growth & Advisory - EmTech , Santander

Sally Gaudion, Nationwide - MoneyLIVE events
Sally Gaudion

Head of Compliance Advice , Nationwide

12.55

Lunch

Session 8

Let's get personal | FinTech Central | New approaches to business banking

The Arena: Let’s get personal
FinTech Central
The Digital Lab: Small but mighty: new approaches to business banking

Chaired by


Declan Curry - MoneyLIVE banking conference
Declan Curry

Journalist and Broacaster

14.00

Delivering on the personalisation promise

• Learning to walk before running: why customer segmentation is the beginning
• Tailor-made banking products: how can this be achieved?
• Learning from other industries: how have other organisations implemented AI into personalisation strategies?
• Toeing the line: when does personalisation become too personalised?


  • Customer engagement

Stephanie Waismann, Barclays Ventures - MoneyLIVE banking conference
Stephanie Waismann

Chief Customer Officer , Barclays Ventures

14.25
Panel discussion

“It’s all about me”: tailor-made banking

• Personal and convenient: what gives banks the competitive advantage?
• How can artificial intelligence be used to create bespoke customer experiences?
• Personalised advice: is robo the way forward?
• The answer is in the data: how can more sophisticated analytics help to prevent customers from choosing tech-savvy new entrants over banks?
• Real-time banking: delivering to customers in the moment
• What further value-added services can be offered to customers?


  • Customer engagement
  • Technology and digitalisation

Anna Swartling, SEB - MoneyLIVE banking conference
Anna Swartling

Head of Customer Experience Design , SEB Group

Casey Lord, Nutmeg - MoneyLIVE bank event
Casey Lord

Head of Product , Nutmeg

Jenny Karlsson

Chief Information Officer Markets IT , Danske Bank

FinTech Central

At FinTech Central you will meet the industry’s most promising start-ups. Hear them pitch their wares to you, learn from the VCs and vote for your favourite.

Chaired by:


  • FinTechs and Third Parties

Speaker Placeholder
Craig Fox

Director of FinTech , Silicon Valley Bank

14.00

Pitch | Molo Finance

As the UK’s first fully digital buy-to-let mortgage lender, Molo exists to reimagine forever how we get a mortgage. No paper, no appointments, just quick decisions via on online seamless journey.

  • FinTechs and Third Parties
  • Consumer lending

Francesca Carlesi, Molo Finance, MoneyLIVE Mortgage Event
Francesca Carlesi

Chief Executive Officer , Molo Finance

14.10

Pitch | Fintune AG


Speaker Placeholder
Ruth Mojentale

Chief Executive Officer , Fintune AG

14.20

Pitch | Trezeo

Trezeo is delivering financial security for a growing number of self-employed and gig workers to access. Trezeo’s membership-based business account turns unpredictable earnings into regular pay while protecting members with personal accident insurance; laying the foundation for self-employed and gig workers to access the financial products that employees take for granted, such as insurance, pensions and mortgages.


Cassidy Garrett Trezeo
Garrett Cassidy

Chief Executive Officer , Trezeo

14.30

Pitch | HERE Mobility


Oded Salomy, MoneyLIVE Banking Event
Oded Salomy

Head of Payments , HERE Mobility

14.40

Pitch | Doyensec


Luca Carettoni, Doyensec - MoneyLIVE bank event
Luca Carettoni

Co-Founder , Doyensec

14.50

VC Q&A with…


Cynthia Nadal Founders Factory - MoneyLIVE banking conference
Cynthia Nadal

Managing Director, Head of FinTech , Founders Factory

Juliette Souliman - Octopus Ventures
Juliette Souliman

Early Stage VC Investor , Octopus Ventures

Alan Greco, Anthemis - MoneyLIVE bank event
Alan Greco

VC Investor , Anthemis

15.00

Vote for your favourite pitch!


Chaired by:


Sofie Blakstad, hiveOnline - MoneyLIVE bank event
Sofie Blakstad

Chief Executive Officer , hiveOnline

14.00

SME Alternative Financing: Disintermediation at work

 


  • SME banking

Stephane Blanchoz, MoneyLIVE banking conference
Stéphane Blanchoz

Head of SME Alternative Financing , BNP Paribas Asset Management

14.20
Case Study | Asto Digital

Keeping UK SMEs positive

Managing cash flow and staying in the black is one of the biggest pressures facing the UK’s 5.4 million freelancers and micro-SMEs. Asto, part of the Santander group is creating an app designed to help keep their cash flow positive from their mobile phone. Jenny Geary will discuss how Santander saw the problem SMEs faced, why they decided to set up Asto and how financial innovation is essential to drive change to benefit SMEs.


Jennifer Geary - Asto Digital - MoneyLIVE bank event
Jennifer Geary

Chief Risk and Operations Officer , Asto Digital

14.40
Panel discussion

Serving the underserved: filling a gap in the SME market

· What are SMEs really looking for from their banks when it comes to their day-to-day banking?
· Truly addressing business needs: how are banks innovating around the SME lending experience?
· Digitising the customer journey: what are the most urgent pain-points that need to be addressed?
· The advent of artificial intelligence: will machine replace man in the future?
· Making financial advice more accessible: how can chatbots step up to the plate?
· ‘Open’ lending platforms: how can FinTech partnerships help to enrich the SME experience?
· How can banks gain an edge over more agile alternative lenders?
· Established banks launching new SME focussed-brands: is this the way forward?

  • SME banking

Stephane Blanchoz, MoneyLIVE banking conference
Stéphane Blanchoz

Head of SME Alternative Financing , BNP Paribas Asset Management

Valentina Kristensen, OakNorth Bank - MoneyLIVE bank event
Valentina Kristensen

Director, Growth and Communications , OakNorth

Marieke Flament, Mettle - MoneyLIVE bank event
Marieke Flament

Chief Executive Officer , Mettle

Firoz Noordeen, NatWest Rapid Cash - MoneyLIVE bank event
Firoz Noordeen

Venture Lead , NatWest Rapid Cash

15.10

Chair’s closing remarks and end of conference

Welcome to the MoneyLIVE Market

MoneyLIVE Summit is all about choice, variety and global innovation – which is why we’re excited to invite you to the MoneyLIVE Market. Running throughout the conference, we’re creating a relaxed and dynamic atmosphere for you to engage with your fellow attendees.

Brella networking app

Using Brella’s algorithm, you will have the option to scroll through your suggested connections based on your interests, or search the full attendee list, and then set up 1:1 meetings in our dedicated networking zone! Set up meetings in advance, and get face time with business-critical individuals.

An atmosphere that works for you

We’re working hard to bring you a relaxed and open environment during the day, with comfortable areas to sit down and have a chat, and work if the office is missing you a little too much! Break the ice with your fellow attendees over some delicious food and multiple networking breaks.

MoneyLIVE Market party

Our epic drinks reception takes place at the end of day one. Have fun in our interactive setting, where you’ll experience the best of London’s markets:

  • Have a bite to eat at one of our food stands representing the best of British, Indian, Mexican and Pan-Asian food
  • We’re getting crafty with a delicious beer sampling station
  • Anyone for gin? Try out one of our tasty market-themed cocktails

Who can you expect to meet

ATTENDEES

COMPANIES

SPEAKERS

BANKS

COUNTRIES

“If you want a real learning opportunity, MoneyLIVE Summit is the place to go for cutting-edge content!”

Head of Customer and Market Insight, CYBG

Tickets

All tickets include:

2 day conference pass, lunch & refreshments and a drinks reception

Loading...

Financial Services*

 

£1,445.00 + VAT

 

- +
tickets

Standard

 

£1,895.00 + VAT

 

- +
tickets

Your Order

You haven't added any tickets yet!

Total £0.00

Buy Tickets

Sponsors

Every one of the major banks attend our events and you can build lasting relationships for the future.

MoneyLIVE will help you to:
• Build your brand profile
• Connect with senior level decision makers through our 1-2-1 meeting programme
• Build your pipeline with an engaged audience full of banks
• Partner with MoneyLIVE across the year to build an integrated marketing campaign

Off-the-shelf packages include:
• Speaking
• Exhibition
• Private hospitality and networking
• Workshops

Scroll for more trending_flat

Venue

Queen Elizabeth II Centre

Broad Sanctuary, Westminster, London SW1P 3EE

Queen Elizabeth II Centre

Broad Sanctuary, Westminster, London SW1P 3EE

Get Directions Venue Website