Innovation ignited.
Where the future of banking and payments is forged.
28 – 29 March 2022 | QEII Centre, London
We provide the stage; you bring the passion.
What will you discover this year?
MoneyLIVE Summit is the ultimate event for those passionate about transforming banking and payments. It’s where collaboration is celebrated, views are challenged and visionary ideas come alive. Be part of the conversation and supercharge industry-wide innovation with us.
SPEAKERS
Nik Storonsky
Co-Founder and Chief Executive Officer, Revolut
Nuno Matos
Chief Executive Officer, Wealth and Personal Banking, HSBC
Mikael Sørensen
Chief Executive Officer, Handelsbanken UK
Fiona Bradshaw
Director & Payment Specialist, Head of Innovation, Global Payments, HSBC
Suresh Viswanathan
Chief Operating Officer, TSB
Jeroen Plag
Head of Corporate Strategy, ING
Rita Liu
Chief Commercial Officer, Mode
Claire Tracey
Chief Strategy and Sustainability Officer, Nationwide Building Society
2022 AT A GLANCE
Future of banking
Unmissable interview with Revolut Co-Founder and CEO, Nik Storonsky: Super apps: rewriting the future of banking
Are you a woman in finance?
Calling all women in finance! Expand your network and meet like-minded peers at our Networking Breakfast on 29 March
Leaders of tomorrow
Hear from the leaders of tomorrow in our new panel discussion bringing together the brightest, up-and-coming minds in banking
Bringing diversity
Bringing diversity into focus: don’t miss the keynote from founder and CEO of Women in Payments, Kirsty Duncan
Industry experts
Hear from industry experts on the hottest topics in 2022: from BNPL and CBDCs to embedded finance ecosystems, payments innovation and industry leading CX!
Women in Finance Networking Breakfast
It’s time to bring inclusivity to the forefront of discussions and empowering women in financial services has never been more important. If you want to learn how to develop your career, meet other like-minded leaders or find out how to become a better ally, this breakfast is for you.
Experience Everything
3 Stages
Soak up some seriously inspiring insights across three buzzing stages. Be starstruck by speakers at the top of their game, be inspired by the most exciting FinTechs and get all your burning questions answered.
Collaboration Central
Don’t just sit back and listen, get involved! Have your say during the interactive think tanks on day 2, take part in the Women in Finance Networking Breakfast and share a beer with fellow innovators during the after party. THIS is where the magic happens.
The Solutions Bar
Come join us at The Solutions Bar, where we’ll be serving free beer and good coffee all day! Grab a drink, mingle with new faces, and embrace the buzz of spontaneous social interactions.
“MoneyLIVE consistently delivers the most exciting banking content and the most engaging speakers.”
Head of Customer and Market Insight, CYBG
AGENDA
Day 1
Monday, 28 March 2022
28 Mar
Day 2
Tuesday, 29 March 2022
29 Mar
Session One | Banking in Motion
Interview
Super apps: re-writing the future of banking
Nik Storonsky
Co-Founder and Chief Executive Officer
Revolut
Keynote address
Digital, sustainable, flexible: being the bank of choice
Nuno Matos
Chief Executive Officer, Wealth and Personal Banking
HSBC
Keynote address
A business built on trust
Mikael Sørensen
Chief Executive Officer
Handelsbanken UK
Panel discussion
Customer-centric, purpose-driven, sustainable: the future of retail banking
- Taking stock: what are the lessons to learn from 2021?
- From customer expectations to FinTech innovation: what are the key drivers for innovation in retail banking today?
- Supporting customers in difficult times ahead: anticipating evolving needs, circumstances and expectations
- Banking in an era of marketplaces and platforms: what’s next for proposition development?
- New business models for a new world: evaluating the emerging business models with the most potential
- Trust and transparency: how can banks continue to champion a purpose-led approach?
- Towards a greener, sustainable future: what role must banks play?
Nuno Matos
Chief Executive Officer, Wealth and Personal Banking
HSBC
Mikael Sørensen
Chief Executive Officer
Handelsbanken UK
Ali Niknam
Chief Executive Officer
bunq
Gonzalo Rodríguez
Head of Customer Solutions
BBVA
Keith Pearson
Global Head of Financial Services GTM
ServiceNow
Refreshments
Session Two | Open innovation | Mortgage transformation | Payments infrastructure
Stage One: The future is open
Fireside chat
Cross-sector collaboration: what doors could open finance open?
- Assessing the here and now: what partnerships already exist?
- Evaluating the pension’s dashboard: how will this integrate into the open finance ecosystem?
- Where are the other opportunities for cross-sector collaboration through open APIs?
- Designing user journeys for an open finance ecosystem: what are the keys to superb customer experience?
Jason Wilkinson-Brown
Head of Partnerships & Open Banking
TSB
Fireside chat
Exploring the potential of open payments
- The road to open payments: where are we now?
- Faster, safer, cheaper: how will open payments transform experiences for both customers and merchants?
- What does this mean for the existing payments value chain?
- Request to Pay: offering more flexibility, choice and convenience in a single click
- What opportunities might open payments unlock in the future?
Jessica Richards
Head of Market Development, Payments
NatWest Group
Panel discussion
Designing, developing, differentiating: the next phase of banking propositions
- Developing new propositions: what must be considered in order to add real value for customers?
- From personalisation to instant services: how will open data transform propositions?
- BigTech takeover? Assessing the threat of non-financial players in the open banking ecosystem
- Enabling proposition innovation at speed: what’s the technology infrastructure required?
Joris Hensen
Founder and Co-Lead, Deutsche Bank API Program
Deutsche Bank
James Bickerton
Global Head of Client Development
HSBC
Charlotte Kanagasabapathy
Director- Innovation
Barclays
Stage Two: Mortgage transformation: looking ahead
Keynote address
The future of the mortgage market
Trevor Williams
Former Chief Economist
Lloyds Banking Group
Fireside chat
From open banking to blockchain: implementing mortgage transformation
- Evaluating the mortgage process: where are the most pressing areas for transformation?
- From loan origination to credit checks: where could automation increase operational efficiency?
- Enhancing the digital journey: where could virtual agents effectively support customers in the mortgage process?
- Understanding the potential of open banking: what are the most fruitful applications in mortgages?
- Speed, accuracy, convenience: how could open data be used to streamline mortgage journeys further?
- Blockchain and smart contracts: will they eliminate or just replace trusted third parties?
Chris Pearson
Head of Intermediary Mortgages
HSBC
Panel discussion
Striving for sustainability: realising green mortgages
- Reaching net-zero carbon emissions by 2050: where do lenders come in?
- How do you define a green mortgage?
- Achieving an energy efficient housing stock: what will be viable when?
- How can green mortgages be extended to take climate resilience into account?
- Using EPC ratings in affordability calculations: what more must banks do to push the environmental agenda?
- The interrelationship between energy efficient and lending risk: to what extent are energy efficient homes and their owners a better bet?
- What are the greatest barriers to the wide-spread adoption of green mortgages?
Robert Mooney
Head of Mortgage Transformation
AIB
Claire Tracey
Chief Strategy and Sustainability Officer
Nationwide Building Society
Emma Harvey
Director
Green Finance Institute
Stage Three: Cross-border payments
Keynote address
Interconnected, interoperable, instant: the future of international payments
James Whittle
Director of Standards
Pay.UK
Fireside chat
The European Payments Initiative: what now, where next?
- Preparing to go live in 2022: what progress has been made to date?
- To what extent will the dominance of the major card schemes be weakened?
- What value will the EPI bring for individual consumers and retail payments?
- Will the EPI pave the way for more collaborative approaches?
Ralf Müller
Head of Product
European Payments Initiative
Panel discussion
New payments infrastructures: a payments revolution in the making
- Marrying domestic and international schemes: how are cross-border collaborations impacting the future payments landscape?
- The year of EPI, P27 and ISO20022: what short and long-term effects will we see?
- A spotlight on ISO20022: how can banks capitalise on this global shift?
- Security and fraud: what effect are new infrastructures likely to have?
- Futureproofing UK payments: how will the various new infrastructures be incorporated into the New Payments Architecture?
Senior Representative, Bank of England
Fiona Bradshaw
Director & Payment Specialist, Head of Innovation, Global Payments
HSBC
Martin Georgzén
Head of Strategy and Communication
P27 Nordic Payments Platform
Lunch
Session Three | Business models | Lending Innovations | Payments innovation
Stage One: New business models
Panel discussion
Banking in the age of platforms, ecosystems and marketplaces
- Platforms, marketplaces and ecosystems: how is the landscape evolving?
- How should banks position themselves in an increasingly interconnected digital playing field?
- How are partnership strategies set to develop as digital ecosystems gain traction?
- From culture to technology integration: what must be considered when choosing a partner?
- To what extent is embedded finance the future and what role will the banks play?
- How will customer relationships develop in the age of ecosystems?
- Blue sky thinking: where could ecosystems and embedded finance be in 10 years?
Verena Thaler
Vice President, Strategy & Business Development
Raisin UK
Petter Lee-Johannessen
Senior Vice President, Head of Strategic Partnerships
DNB
Stage Two: Lending innovation
Presentation
Buy now pay later: the phenomenon transforming lending
Join Zip UK, the London-based payments pioneer delivering greater flexibility to Buy Now, Pay Later customers, as Anthony Drury sheds light on the development of Zip UK proposition and how their BNPL solution is set to evolve in a lively and competitive landscape.
Anthony Drury
Managing Director - UK
Zip Co
Fireside chat
Optimising CX in lending
- Competing on customer experience: how must lenders up their game in today’s digital environment?
- Automation, AI, analytics: how are new technologies optimising digital lending journeys?
- Giving the customer autonomy: assessing the appetite for autonomous self-service across different lending products
- Digging into embedded finance: how might this impact lending experiences, and how can lenders best prepare?
- Preparing for financial uncertainty: how can lenders better support customers in challenging times?
Jason Hurwitz
Head of Strategic Initiatives
Aldermore Bank
Panel discussion
From instant credit to affordability: lending in a digital era
- How has the pandemic affected underwriting process across retail and business banking?
- How can AI improve the accuracy and speed of credit decisioning?
- Marrying historical data with predictive analytics: towards a holistic and more accurate view of the customer
- What new data sources can lenders use to strengthen credit risk understanding?
- Is this end of the human underwriter or are they set to take on a new role?
Ermal Ngjeci
Head of SME Credit Risk
Metro Bank
Michael Hoare
Chief Credit Officer
RateSetter
Katie Young
Head of Lending
Coutts & Co
Lawrence Bywater
Credit Risk Director
Molo Finance
Stage Three: What's next for payments innovation?
Fireside chat
From one-time virtual cards to QR codes: taking point of sale innovation further
- BNPL, invisible payments, QR codes: how is point of sale innovation transforming CX in payments?
- Integrating digital and physical retail experiences: how are PoS innovations responding to a post-pandemic world?
- Low-tech, high-usage: what’s next for QR codes in payments?
- Evaluating the blurring boundaries between ecommerce players and digital wallets
- Klarna’s One-time card: bypassing partnerships for a one-stop shop experience
- Will we see more payment providers moving to become ecommerce platforms going forward?
Briony Krikorian-Slade
Principal
UK Finance
Panel discussion
Exploring the next phase of digital wallet innovation
- A wallet-led world: what does increased uptake mean for cash and card usage? How should banks respond?
- How are wallets responding to increased demand for seamless and instant experiences?
- From bitcoin transfers to AI-powered recommendations: what new wallet innovations are we seeing?
- PFM, ecommerce, instant credit: what further proposition developments might we see in the future?
- Staying in the game: will we see more banks creating their own wallets moving forward?
Shachar Bialick
Founder and Chief Executive Officer
Curve
Rita Liu
Chief Commercial Officer
Mode
Refreshments
Session Four | Banking operations | Fraud & financial crime | Customer identification
Stage One: The future of banking operations
Fireside chat
Achieving true agility and resilience: playing the long game
- What does it truly mean to be ‘agile’ and ‘resilient’?
- Building with flexibility in mind: ensuring systems and processes are able to adapt to change at speed
- How can technology be implemented to support efficient communication and decision-making throughout the business?
- Ecosystem risks: how can banks effectively manage their risks with business partners?
- Black swans: how to prepare for low-probability, high impact events
Suresh Viswanathan
Chief Operating Officer
TSB
Case study | ING + Thought Machine
How a core in the cloud delivers exceptional customer service
ING’s Brendan Donovan and Paul Taylor from Thought Machine discuss how banks must adopt new core engines, in the cloud, in order to truly deliver the cutting-edge customer experiences that the industry deserves. Everything from real-time analytics, to always-on, personalised banking is predicated by cloud-native software and continuous innovation. Join to hear how ING and Thought Machine’s recent partnership is making this happen.
Brendan Donovan
Global Head of Tech Infrastructure and Engineering
ING
Paul Taylor
Founder and Chief Executive Officer
Thought Machine
Panel discussion
Supporting the banking workforce of tomorrow
- WFH, in the office and everywhere in between: how is the employee experience changing?
- Location strategy: assessing the benefits of relocation to lower-cost locations
- Empowering all employees: how to identify where employee support needs strengthening
- How can organisations support younger talent in an increasingly remote working environment?
- How can automation and other digital tools support employees as well as streamline processes?
- Flexibility and transparency in communicating with employees: navigating the road ahead
Elaine Deehan
Country Manager, Ireland
Starling Bank
Gemma Willman
Head of Workforce Enablement
NatWest Group
Stage Two: A new era of fraud, financial crime and security
Fireside chat
FRAML: lessons learned from collaboration
- Merging fraud and AML departments: what are the benefits of collaboration?
- FRAML in action: what can we learn from success stories?
- What practical steps must banks take to move towards a FRAML approach?
- Beyond FRAML: what’s next?
Vinita Ramtri
Director, Risk and Governance
HSBC Kinetic
Matthew Tataryn
Head of Financial Crime
Tide
Stage Three: Improving the customer identification experience
Fireside chat
Digital IDs: unlocking the potential for a seamless onboarding experience
- Designing a seamless onboarding experience for new customers: what role can a national digital ID play?
- Integrating digital IDs into customer journeys: what should be considered?
- Balancing security and compliance with convenience and accessibility
- Making a successful digital ID scheme a reality: is cross-sector collaboration the key?
- Does becoming a digital ID provider represent a new revenue for banks?
Martin Sladecek
Director, Digital Strategic Studies
Société Générale
Katinka Jussie Brurberg
User Strategy and Insight Lead
Vipps
Panel discussion
Authentication and verification: creating frictionless processes
- Eliminating friction from the customer journey: what are the main hurdles to overcome?
- Unlocking the potential of open banking data: exploring the benefits for customer identification and verification
- The evolution of KYC compliance: how are RegTech and RPA transforming KYC and what does this mean for the customer onboarding experience?
- From digital IDs biometrics: what now, where next?
- Making the leap to digital IDs: how do products, processes and platforms need to prepare?
Vikash Singh
Identity & Access Governance Solutions CISO
ABN AMRO
Philip Bonhard
Head of Customer Experience - Fraud & Security
Lloyds Banking Group
Refreshments
Session Five | The changing face of banking
Keynote address | Global Association of Women in Payments
Championing diversity in banking and payments: what now, where next?
Kristy Duncan
Founder & CEO
Women in Payments
Leaders of tomorrow panel discussion
Envisioning the bank of the future
- Fast forward to 2035: what will the future of banking look like?
- What do members of the digital generation predict for future digital innovations?
- How must current customer experiences change, and what will success look like?
- Going green: to what extent will sustainability be at the core of next-generation banking?
- Purpose-driven banking: how must this evolve to solve societal pain points moving forward?
James Houston
Intermediaries Distribution Development
Lloyds Banking Group
Women in Finance networking breakfast
Session Six | CX Strategies: being the digital front runner
Keynote address
Small changes, big impact: the future of customer-centric innovation in banking
Jeroen Plag
Head of Corporate Strategy
ING
Keynote address
CX in a world of choice and convenience
Fergus Murphy
Chief Customer Experience Officer
Virgin Money
Fireside chat
User journeys in a digital-first world: designing for all demographics
- From the baby boomers to digital natives: best practices for designing inclusive user journeys
- Opti-channel approaches: how can banks ensure customers are sent to the right channel for their needs?
- Responding in real time: understanding the role of NLP and other digital tools when designing seamless and immediate user experiences
- Balancing digital with the human touch: when end-to-end digital journeys aren’t suitable
Ty Roberts
Head of Business Banking User Experience
Barclays
Panel discussion
Digital, human, hybrid: creating a connected customer journey
- Assessing and meeting evolving customer expectations in a digitally accelerated era
- Anywhere and anytime: making user journeys seamless in a world of choice and convenience
- How are advances in automation, AI and digital take-up redefining customer strategies?
- Balancing speed and convenience with security: lessons learned from digital payments innovation
- Adapting CX strategies for the world of embedded finance and contextual payments
- Connecting front and back: how can you successfully integrate digital agents with back-office systems?
- Digging into the practicalities of end-to-end automated self-service
- Time to speak up: how can voice technology best integrated into a customer journey?
Matthew Harwood
Head of Customer Messaging
NatWest
Jemma Waters
Head of Responsible Transformation
Lloyds Banking Group
Refreshments
Session Seven | Social platforms | FinTech pitches | Think tank: cloud strategy
Stage One: Embedded finance: capitalising on the power of social and digital platforms
Futurist keynote address
How is the digital world changing our behaviour?
Lisa Talia Moretti
Digital Sociologist
Ministry of Justice UK
Fireside chat
Contextual banking and payments: being where the customer is
- The expanding world of social platforms: how have payments evolved to date?
- Anything, anytime, anywhere: are contextual payments the key to a frictionless payments experience?
- A sharp rise in ecommerce: to what extent has this accelerated demand for contextual payments?
- Embracing embedded and contextual payments to stay ahead of the curve: practical steps
- What are the implications for security and fraud? How are these best managed?
Anna Maria Maurieta
Head of Retail & Payments Activation
Google Play
Panel discussion
Embracing the embedded finance boom
- Being where the customer is: understanding the power of embedded finance in today’s digital landscape
- From social platforms to super-apps: what strategic routes can organisations take?
- Digital channels: how can financial services embrace social media and messaging apps as new channels of engagement?
- Integrated, data-driven, API-powered: how can organisations prepare for an embedded future?
- Engaging with the younger generation: is embedding financial products into social platforms the key?
- Giving customers variety and choice in channels: how much is too much?
Russell Pert
UK Head of Industry, Financial Services
Meta
Tuomas Lappi
Director, Head of Digital and Mobile Retail Banking
OP Financial Group
Rowena Everson
Managing Director, Head Digital Channels & Data Analytics, Europe & Americas
Standard Chartered Bank
Stage Two: FinTech pitches
Keynote address
The future of FinTech
Kristy Duncan
Founder & CEO
Women in Payments
Pitch 1 | Your Juno
Your Juno is a financial education app for women and non-binary people on a mission to close the gender wealth gap and promote money as a source of good. Dubbed “the Duolingo of money”, users can learn about any financial topics via its interactive app, including negotiating a raise, buying a property, and becoming an investor.
Margot de Broglie
Co-Founder
Your Juno
Pitch 2 | ZELF
Hear from ZELF, the neobank for the next generation, bringing financial services directly to instant messengers. Customers can send and receive money through the messaging platform of their choice using their voice.
Elliot Goykhman
Founder & Chief Executive Officer
ZELF
Pitch 3 | Airbank
Airbank is the only interface for all your business banking needs. By using open banking, their all-in-one platform allows users to access financial data, initiate payments, manage cash flow and more.
Alex Müller
Head of Growth
Airbank
Pitch 4 | VitraCash
Using cutting edge AI, VitraCard saves all your cards in one place and selects the best for every payment you make.
Koray Koska
Founder & CEO
VitraCash
Audience voting & judges feedback
Manuela Sedvartaite
Innovation Manager
Santander
Stage Three: Think Tank 1: Cloud migration strategies
Lunch
Session Eight | SME banking | FinTech pitches | Think tank: payments fraud
Stage One: Supercharging SME banking innovation
Fireside chat
Transforming the business banking experience for the under-served middle
- Where are services for SMEs falling short in comparison to retail offerings?
- One size does not fit all: how can lenders tailor products to fit SMEs’ needs?
- Digitising the SME customer journey: what are the most critical pain-points that need to be addressed?
- Innovating to compete: how can incumbents gain advantage over more agile alternative lenders and SME neo banks?
- SME-centric banks and lenders: will we be seeing more niche players emerging?
Conrad Ford
Chief Product and Strategy Officer
Allica Bank
Nick Fahy
Chief Executive Officer
Cynergy Bank
Stage Two: FinTech Pitches
Stage Three: Think Tank 2: The future of payments fraud
Refreshments
Session Nine | Central bank digital currencies: the money of tomorrow
Panel discussion
The future of CBDCs
- Real-time, cross-border, more secure: evaluating the benefits of CBDCs
- If you can’t beat them, join them: as crypto-currencies continue to grow in popularity, how are central banks responding?
- How likely are CBDCs to be linked to digital IDs?
- Will a rise in CBDCs accelerate preparation for and widespread adoption of other digital currencies?
- How will existing payment infrastructures evolve to accommodate digital currencies?
- Serving a wider purpose: how will CBDCs bolster financial inclusion?
Catherine Zhou
Global Head of Ventures, Digital Innovation & Partnerships
HSBC
Marion Laboure
Macro Strategist
Deutsche Bank
Stani Kulechov
Founder and Chief Executive Officer
Aave
Ville Sointu
Head of Emerging Technologies
Nordea
TICKETS
Financial Services*
save £300 Early Bird
£1,145.00 + VAT
Full Price £1,445.00 + VAT
Standard
save £400 Early Bird
£1,695.00 + VAT
Full Price £2,095.00 + VAT
- a full refund on your delegate ticket;
- or a credit note redeemable against a delegate ticket at one of our other events within the next twelve months.
WHO ATTENDS
PARTNER WITH US
Thought leadership
Taking part in a fireside chat, fielding a chair or participating in a panel discussion alongside industry leaders are just some of the thought-leadership opportunities for you to showcase your insight and expertise
Brand awareness
You want to ensure your brand is front of mind with senior players in the banking and finance world. Using multiple channels across MoneyLIVE, we have the megaphone to tell your story and increase visibility of your brand.
Lead generation
We get industry leaders, you form lasting connections with those who have genuine buying power. From 1-2-1 meetings via a VIP concierge, to bespoke roundtables, the opportunities are endless.
SPONSORS
Headline Sponsor
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Media Partners
