Europe’s leading retail banking conference
25 – 26 November 2019 | QE11 Centre, London
ATTENDEES
500+
SPEAKERS
80+
INTERNATIONAL BANKS
80+
PITCHES
20+
Where the future of banking is mapped out
MoneyLIVE Summit is the platform where banking leaders come together to propel and drive forward change and innovation in the industry. With Tech Titans gaining ground in the financial services space and open APIs creating a diverse eco-system the likes of which have never been seen before, the conference enables new ideas to take seed, connects the who’s who of banking and showcases the best in tech.
MoneyLIVE Summit 2018 Highlights
Speakers 2018
Kirsty Rutter
Managing Director & Chief Innovation Officer, Barclays Bank
Toshihiko Otsuka
Chief Executive Officer and Director, Rakuten Europe Bank
Ewan MacLeod
Chief Digital Officer, Nordea
Linda Duncombe
Chief Marketing Officer, Global Head of Growth, Citi FinTech, Citi
Stephen Dury
Director, New Business Models, Santander
Karen Pepper
Head of the UK, Amazon Pay, Amazon
Julian Sawyer
Chief Operating Officer, Starling Bank
Tom Foster-Carter
Chief Operating Officer, Monzo
Agenda 2018
- All Topics
Day One Monday, 26 November 2018
Day 2 Tuesday, 27 November 2018
Welcome address
Chair's opening remarks - Declan Curry, Journalist and Broadcaster
The Future is Open
Keynote address
Handing the reins back to the customer
Kirsty Rutter
Managing Director & Chief Innovation Officer , Barclays Bank
Keynote address
Reinventing the status quo: the future of lifestyle banking
Ewan MacLeod
Chief Digital Officer , Nordea
The service formerly known as banking
Martin Ekenbäck
Business Development Director , Tink
Leaders’ Forum
Open banking: expanding the horizons of innovation
- How are open API strategies enabling banks to further digital innovation?
- From a reactive to proactive mindset: making the most of the opportunities of open banking
- Avoiding becoming the dumb pipes: delivering a proposition that genuinely excites customers
- What changes can be seen as a consequence of the CMA open banking initiative?
- Here come the AISPs and PISPs: how can banks protect their relationships with customers?
- Who is most likely to emerge as the victor in the AISP and PISP space?
- In what ways can FinTech partners help strengthen customer relationships?
- How might partnerships with FinTechs provide banks with access to new revenue streams?
Ewan MacLeod
Chief Digital Officer , Nordea
Chad West
Chief Marketing Officer , Revolut
Martin Ekenbäck
Business Development Director , Tink
Caroline Ambrose
Open Banking Director, Barclays Bank
A brave new open banking world
Jim Wadsworth
UK Product Director , Mastercard
Refreshments
The rise of the intelligent machine | Let's talk payments | FinTech Central
AI: pushing the boundaries of banking
• Uncovering a wealth of opportunity in artificial intelligence: what impact will it have on banking over the next ten years?
• The convergence of Big Data and AI: how will this transform the customer experience?
• From RPA to artificial intelligence: what roadblocks can banks expect to encounter?
• Increasing staff efficiency: understanding how AI can truly support internal operations
• How can data be readied for AI strategies?
• What more can AI teach banks about their customers?
Shachar Bialick,
Chief Executive Officer , Curve
Creating a strategy for AI development
Richard Harris
SVP of International Operations , Feedzai
Panel discussion
Gaining momentum in digital transformation: maximising the potential of artificial intelligence
• In which areas of banking is the technology proving to be most effective?
• Maturity of the technology: is AI ready for the banking industry to implement at scale?
• How can AI and ML maximise the effectiveness of data analytics?
• Readying data for AI strategies: what more needs to be done?
• What challenges have banks encountered on the way?
• In what ways does AI augment, rather than contradict, the capabilities of the human workforce?
• Robot gone rogue: monitoring AI and putting preventative measures in place
Angel Serrano
Head of Data Science , Santander
Shachar Bialick,
Chief Executive Officer , Curve
Richard Harris
SVP of International Operations , Feedzai
Chair’s opening remarks
Lola Adebanji
EMEA eCommerce Lead , Citi
Open banking today: 4 case studies from European and global leaders
Julian Farley
Business Development Manager , OpenWay
Panel discussion
The journey towards ever-greater payments convenience
• In what ways will PSD2 equip players in the market with the ability to innovate?
• The rising prominence of retailers: will this be the end of the merchant acquirer?
• Where will the bank sit in the payments network of the future?
• Conversational commerce: the next big innovation?
Lana Abdullayeva
Director, Open Banking & PSD2 , Lloyds Banking Group
Nick Kerigan
Managing Director, Future Payments , Barclaycard
Tao Tao
Director of Business Development , Alipay
Shail Deep
Global Head of Strategic Partnerships & Innovation , HSBC
Husayn Kassai
Chief Executive Officer and Co-founder , Onfido
Chair’s opening remarks
Helene Panzarino
Managing Director , SBC Colab
Pitch | Limitless
Ka-ming Lim
Co-founder , Limitless
Pitch | Labrador
Mille Holst
Head of Partnerships , Labrador
Pitch | Paybase
Anna Tsyupko
Chief Executive Officer , Paybase
Pitch | Advanon
Phil Lojacono
Founder & CEO , Advanon
Pitch | FundShop
Leonard de Tilly
Chief Executive Officer , FundShop
Lunch hosted by PwC and Salesforce
A data-driven world | Identifying the customer: digital advances | FinTech Central
Unleashing the power of analytics
Robert Mulhall
Managing Director – Retail and Commercial Banking Ireland , AIB Group
The big bad budget: leveraging data for quick and agile drive-based forecasting
Dan Bolland
Director, Banking , KPMG
Givarn Ramsundar
Management Consulting , KPMG
Panel discussion
Putting data at the centre of customer strategies
• How can data analytics strategies be overhauled for banks to deliver truly intuitive services and products?
• What data is the ‘right’ data: do banks run the risk of drowning in data?
• The here and now in data analytics: what impact might AI and automation have on this?
• Turning the fickle customer into a loyal one in an era of data portability
• Tailoring value-added services to the customer: optimising your data strategy
• New marketing approaches for a GDPR-world: how can banks maintain consistent dialogue with customers?
• The right to be forgotten: how are banks approaching this aspect of GDPR?
Tony Crane
Customer Experience Director , Bank of Ireland
Robert Mulhall
Managing Director – Retail and Commercial Banking Ireland , AIB Group
Maxim Evdokimov
Chief Digital Customer Experience Officer , Tinkoff Bank
Chris Wilkinson
Head of Digital Strategy , Metro Bank
Dan Bolland
Director, Banking , KPMG
Digital KYC: the foundation of a shared digital future?
Stéphane Mouy
Head of Group Services – Legal , BNP Paribas
Bridging real life to digital
Peter Theunis
Managing Director, Europe , BPC
Customer verification and authentication: the role of new technologies
• How might new data sources be used to verify customer identities?
• Biometrics: is this the way forward and which approach will win through?
• How exactly can artificial intelligence enhance customer due diligence?
• Strong Customer Authentication (SCA): what can PSPs do to ensure excellent customer experiences are not compromised?
Tarika Dhingra
Security and Authentication Lead - Digital , Royal Bank of Scotland
Pitch |GatePay
George Payne
Co-Founder , GatePay
Pitch | PartnerHub
Katalin Kauzli
Business Development Director , Charlie-India
Pitch | CollectAI
Steve Emecz
Chief Commercial Officer , CollectAI
Pitch | GiniMachine
Dmitry Dolgorukov
Chief Executive Officer , GiniMachine
Pitch | Bond.ai
Uday Akkaraju
Chief Executive Officer , Bond.ai
Refreshments
Remaking the customer relationship | Accelerating onboarding | FinTech Central
Out-of-industry case study | CitizenM
Lessons from the hospitality industry
‘Welcome to a new kind of hotel’. From hiring actors providing on-site assistance to ‘moodpads’ in every room, CitizenM hotels have set a new benchmark for the hospitality industry, giving its competitors a wake up-call to the demands of the digitally-savvy customer. In this case study, Lennert de Jong will outline how CitizenM made the most of technological innovation and predictive analytics to shake up the traditional hotel model.
Lennert de Jong
Commercial Director , CitizenM Hotels
The impact of voice and conversational AI to the financial services customer journey
Jon Buss
Managing Director, UK & Northern Europe , Yext
Panel discussion
Helping customers discover the delight in banking
• Maintaining digital relevance: what exactly do customers want?
• Co-creating with customers: the power of communities
• Designing and offering the right value-added services for customers: where can banks look to for inspiration?
• The power of voice: will home assistants be the key to deepening customer engagement?
• Understanding the challenges and opportunities of creating a strong brand: redefining what banking means to customers
Alison Jaap
Head of Change , First Direct
Guido Mangiagalli
Head of Authentication & Identity , VISA
Shane Closser
Head of Industry/ GM – Financial Services , Yext
Case study | Moneyou
Pain-free onboarding: becoming the Pinterest of banking
Menno van Leeuwen
Head of Business and Customer Development , Moneyou
Customer onboarding simplified: generating customer loyalty from Day One
Are digital identities the future? If so, what does this mean for the banking industry and how should we respond? Gone are the days of in-branch opening, with new challengers proving that onboarding can be achieved online in a matter of minutes. In this presentation, Aldo Lo Castro will highlight the crucial factors contributing to customer abandonment rates and reveal the solutions to tomorrow’s onboarding challenges.
Aldo Lo Castro
Head of Research and Development , AliasLab
Fireside chat
Excellent, seamless and safe: effortless customer onboarding
• Customer feedback: which areas of the onboarding process typically give customers the biggest headaches?
• Digital passports: how might this turn the onboarding process on its head?
• Integrating biometrics in the onboarding process: designing complete and engaging digital strategies
• RegTech: to what extent is this the answer to balancing compliance with excellent customer experiences?
Andrew Curry
Head of Conduct, Compliance and Operational Risk , Atom Bank
Laura Joseph
Director, Digital Experience - Barclaycard , Barclays Bank
Pitch | Synthesized
Nicolai Baldin
Chief Executive Officer , Synthesized
Pitch | Cardlay A/S
Vladimir Pajovski
Chief Product Officer , Cardlay
Pitch | Finscend
Aaron Lazor
Chief Executive Officer , Finscend
Pitch | Bloomio
Francesco De Santis
Chief Marketing Officer , Bloomio AG
Pitch | Persona Blockchain
Stefan Neagu
Co-founder , Persona Blockchain
Pitch | Covercy
Doron Cohen
Chief Executive Officer , Covercy
Everyone joins the Turquoise Stage for the Champagne Keynote Address
New customer dynamics
Champagne Keynote Address
Transforming our relationships with customers through truly digital banking
Linda Duncombe
Chief Marketing Officer, Global Head of Growth, Citi FinTech , Citi
Open banking spaghetti: connecting here, there and everywhere
Eleni Coldrey
Business Development Director , Equinix
Champagne Keynote Address
Delivering the ultimate in customer convenience
Karen Pepper
Head of the UK, Amazon Pay , Amazon
Chair’s closing remarks, end of Day 1 followed by MoneyLIVE Winter Warmer drinks reception
Chair's opening remarks - Declan Curry, Journalist and Broadcaster
A platform for change - marketplace banking and beyond
Keynote address
New beginnings: e-commerce players and financial services
Toshihiko Otsuka
Chief Executive Officer and Director , Rakuten Europe Bank
Marketplace Beta and beyond: designing new business models for banking
Tom Foster-Carter
Chief Operating Officer , Monzo
A marketplace of financial services and payments: exploring new territories
Julian Sawyer
Chief Operating Officer , Starling Bank
Marketplace and lifestyle banking: banking on a new competitive environment
Will Stevns
Partner , PwC
Vicki Lintern
Senior Director Solution Engineering , Salesforce
Taking the steps towards lifestyle banking
Alex Weber
Head of International Markets , N26
Leaders’ Forum
Building a compelling platform: future-proofing banking
• From a passive to an active role: finding ways to add real value to the customer relationship
• Account aggregation is just the first step: the benefits of marketplace banking
• Looking to the WeChat model: making the banking app a destination app
• How can banks use analytics to deliver compelling digital lifestyle portals?
• Beyond financial services: offering a wider and more compelling proposition
• Amazon and Google as platforms for banking: hot air or serious threat?
Tom Foster-Carter
Chief Operating Officer , Monzo
Ricky Knox
Founder , Tandem
Alex Weber
Head of International Markets , N26
Julian Sawyer
Chief Operating Officer , Starling Bank
Will Stevns
Partner , PwC
Refreshments
Integrating the best of the physical and digital worlds | Designing and delivering high-value products | Bank and FinTech partnerships: where next?
Case study | CYBG
You and Studio B
Studio B is so much more than a bank branch. Since opening its flagship store in in April 2017, Studio B has seen tens of thousands of customers walk through its doors and published more than 20 concepts, with seven progressing to active exploration. Studio B has built a new community of customers that do more than just ‘bank’ in the branch by inviting them to collaborate and co-innovate. In this case study, David Judic will share the ongoing successes of Studio B and will share how it redefines what it means to be a digital bank for the customer of the future.
David Judic
Head of Innovation , CYBG
Innovate or die: winning with digital transformation, frictionless banking and customer experience
From tech start-ups to new competition and demand for elevated customer experiences, nervous banks and credit unions have become exceedingly vulnerable to digital disruption. However, even though customers are pivoting more and more to digital channels to conduct their business, branches are still in demand to help solve complex issues and find personalised advice. In this presentation, Glenn Shoosmith will reveal how banks can navigate disruption through tackling the omnichannel challenge, reimagining branch functions, supercharging branch staff and more.
Glenn Shoosmith
Founder and Chief Executive Officer , BookingBug
Fireside chat
Maintaining the ‘human touch’: paving the way to digital-centric physical spaces
• Changing needs: what are customers demanding from their branch and in-store experiences?
• What lessons can be learnt from developments in the retail sector?
• What does an immersive physical banking experience look like?
• Which technologies have the capability of deepening the in-store customer experience?
• The omnichannel challenge: designing a cohesive strategy around online, in-branch and mobile experiences
• How can banks’ balance operational costs with digital innovation?
Alison Port
Director of Strategy , Leeds Building Society
David Judic
Head of Innovation , CYBG
Chair’s opening remarks
Professor Peter Hahn
Henry Grunfield Chair of Banking , The London Institute of Banking and Finance
Case study | Moneyfarm
Taking wealth management into the digital age
Wealth management services are now no longer the preserve of the rich. Equipped with AI tools and more, digital wealth manger Moneyfarm empowers its customers to take control of their finances. With digital private pensions in the pipeline, Moneyfarm shows that even the most traditional products can be digitised. In this case study, Thomas Bloch will explore how products can be redesigned to suit customers’ digital demands.
Thomas Bloch
Head of Germany and Global Partnerships , Moneyfarm
Understanding connected experiences: network intelligence for open banking and beyond
Ronan Phelan
Financial Services Lead , Thousand Eyes
Nitin Nayar
Senior Solutions Engineer , Thousand Eyes
Panel discussion
Creating must-have banking products and services
• What innovation can be found in product design today?
• The new standard of mobile UX: how has open banking upended customer expectations and how is the industry responding?
• To what extent will the future success of banks hinge on the ability to deliver meaningful and personalised value-added services?
• Meaningful change: how can partnerships with FinTechs be maximised to ensure the successful design and delivery of new products?
• What new products could land on the market over the next ten years?
• New revenue streams: where will they come from and which will be most significant?
Giovanni Daprà
Co-founder & Chief Executive Officer , Moneyfarm
Kat Robinson
Retail Products Director , Metro Bank
Pella Frost
Head of Strategy and Customer Experience, Products , TSB Bank
Antony Elliott
Founder , The Fairbanking Foundation
Chaired by
Elina Mattila
Executive Director , Mobey Forum
Building a connected, digital ecosystem for your money: the benefit of partnerships
Frank Jan Risseeuw
Chief Executive Officer , Yolt
Case study | SBC Colab
Nurturing the UK start-up community
SBC Colab connects banking innovators with the most exciting FinTech start-ups who are primed to redefine the industry. In this case study, Helene Panzarino will show how SBC Colab helps industry incumbents solve real business problems.
Helene Panzarino
Managing Director , SBC Colab
Fireside chat
New horizons, new strategies and new customers: bring on the FinTechs
• Maximising the power of collaboration: what successes have emerged and what can be learnt from the mistakes?
• In which areas of banking are partnerships with FinTechs proving most fruitful?
• How have customers responded to third-party providers?
• 10 years down the road: how might the bank-FinTech relationship evolve?
Asif Faruque
Head of Content , Level 39
Kate Bohn
LBG Innovation Lead for Incubator & Accelerator Relationships , Lloyds Banking Group
Lunch
Tech Showcase | Navigating the new data landscape | TPPs: new kids on the block
Voice tech: realising its potential in banking
• Why should voice be the next development as part of an overall omnichannel strategy?
• Voice data: what can be done with this new source of data?
• Product innovation in voice: what has been done to date?
• Hands-free payments: will voice become customers’ preferred platform for payments?
Jason Maude
Senior Developer , Starling Bank
The changing state of collaborative workspace
Martin Smith
Video Collaboration Specialist , Logitech
Getting into the swing of IoT
• The potential of IoT in payments, personalisation, fraud detection, credit assessment and more
• How can data from IoT devices be harnessed to offer concierge services?
• The connected customer: how data from IoT be harnessed to create better products
Dave Fleming
Global Head of Research & Development , Mastercard
Harnessing data to become market leaders and why the power of AI scares us
Dima Dubilet
Co-founder , Monobank
Reading the cards: predicting the role of third-party providers in financial services
• AISPs and PISPs: understanding the distinctions
• Gaining customer trust: is the biggest threat to the success of TPPs customers’ fear of the unknown?
• How might regulation of TPPs evolve?
• What do banks need to do in order to maintain customers’ first point of call in financial services?
• The evolution of TPPs over the next 10 years: what can the industry expect?
Steve Tigar
Chief Executive Officer , Money Dashboard
Chair’s closing remarks
Elina Mattila
Executive Director , Mobey Forum
A digital reincarnation
A meeting of two minds
Digital lifestyles and the Bank of the Future
• Digital relevance vs. obsolescence: what must banks do to adapt?
• Giving customers choice: what services and products might banks provide in 10 years’ time?
• Specialisation: is this the way forward to counter the threat of disintermediation?
• How might the end of cross-subsidisation and free-if-in-credit banking transform the industry?
• Changing cultural mindsets: from banking products to lifestyle management
• Bank of Amazon and Google: responding to the potential threat of tech giants becoming AISPs
Alison Jaap
Head of Change , First Direct
Stephen Dury
Director, New Business Models , Santander
Chair's closing remarks and end of conference
Who attends
ATTENDEES
COMPANIES
INTERNATIONAL BANKS
Sponsors 2018
Partner with us
Connect with your audience
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
We can tailor any of the following to your needs:
Thought-leadership sessions
Hospitality packages
On-site event branding
One-to-one meetings
Exhibition space
FINTECH RATE APPLICATION
If your organisation is a start-up at which has raised < €5 million in funding, < €2 million in annual revenues, and has been in business < 3 years you can apply for the FinTech Rate of £395*.
Tickets
All tickets include:
2 day conference pass, lunch & refreshments and a drinks reception
Group Discount
15% off
When you buy 3 or more tickets
Financial Services*
save £400 Early Bird Until 12 July
£1,045.00 + VAT
Full Price £1,445.00 + VAT
Standard
save £300 Early Bird Until 12 July
£1,595.00 + VAT
Full Price £1,895.00 + VAT
Advisory board
David Hanley
Director Treasury and Business Development VMDB, Virgin Money
Simon Hamilton
Chief Technology Officer, Nationwide
Megan Caywood
Chief Platform Officer, Starling Bank
Helen Page
Group Innovation and Marketing Director, CYBG
Stephen White
Executive Director and Chief Operating Officer, Yorkshire Building Society
Hetal Popat
Programme Director and Head, CMA Open Banking, HSBC
Paul Rippon
Co-founder and Deputy Chief Executive Officer, Monzo Bank
