Redefining customer relationships in the digital age

Thursday 28 March, 6pm 
Private Dining Room at City Social, London


MoneyLIVE and Smart Communications cordially invite you to join the Executive Banking Dinner ‘Redefining customer relationships in the digital age’.

This roundtable will provide you with an unrivaled opportunity to network with an exclusive group of banking professionals and technology specialists to discuss the challenges they face in digital transformation as current systems in financial services will struggle to cope over the coming years.


Taking place under Chatham House Rules, over a three-course dinner, the group will explore key themes:

  • Leveraging the power of open APIs in digital customer experiences
  • How can banks and insurance firms deliver outstanding customer experiences against tech giants operating without the constraints of financial regulations?
  • What are the biggest barriers standing in the way of digital transformation?
  • Adding the personal touch: how should financial services deliver tailored communications through voice, chatbots and mobile channels?
  • How could a unified digital communications strategy reduce existing costs and complexities?
  • How should teams augment digital interactions with current branch and human services?


Tony Crane

Tony Crane

Director of Customer Experience, Bank of Ireland

Tony is a highly experienced business leader with over 20 years’ experience in financial services. Tony started his career as a cashier in 1996 and he has since worked at a senior level across all product lines and within all consumer channels for some of the UK’s most distinguished financial services brands. 

His industry expertise incorporates retail, investment, retirement, mainstream mortgage and equity release markets as well as advised and non-advised distribution within the consumer, intermediary and business to business segments.

Tony is now leading the Customer Experience team at the Bank of Ireland UK which involves oversight of the teams within product and proposition, partnership, data and analytics, marketing, PR and customer outcomes. Immediately prior to joining the Bank of Ireland Tony led the work on the day 2 Mortgage and Investment proposition for Williams & Glyn (RBS) and acted in a Non-Executive capacity in the launch of two FinTech start-up’s (both social-enterprises)


18.00     Guests Arrive – Canapés and networking

18.40     Opening remarks and welcome introduction

Senior Representatives, MoneyLIVE & Smart Communications

18:45     Group discussion

Moderated by Tony Crane, Director of Customer Experience, Bank of Ireland

19.30     Dinner is served

20.45     Coffee and continued discussion

21.00     Closing remarks



This exclusive, invitation-only event is curated for senior decision makers from financial services, and will convene senior job titles within the listed categories below:

  • IT
  • Document management
  • Innovation
  • Technology
  • Information
  • Digital transformation
  • Applications
  • Architecture
  • Delivery
  • Communications

If you would like to apply to attend the event and feel that your role falls into the above categories, then we’d be delighted to hear from you. Please fill in this form.

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City Social, London

City Social