MoneyLIVE Nordic Festival, MoneyLIVE Banking Event

EPISODE 4

The truly personal bank

30 September 2021 | Streaming online

AGENDA

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Episode 4: The truly personal bank
Thursday, 30 September 2021 30 Sep

The truly personal bank | 10am - 11.50am CET

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10.00

In the studio

Your host, Juliette Foster, will moderate the discussions and debrief with banking gurus


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10.15

Keynote address | Swedbank

Enabling the personal touch in a digital-first world by leveraging customer in-sights


Eva Trouin, Swedbank, MoneyLIVE Banking Event
Eva Trouin

Head of Customer Experience
Swedbank

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10.35

Fireside chat

Raising the bar for personalised CX: the power of real-time analytics

  • Personalising product offers for customers anytime, anywhere: where are we now?
  • What role will Digital Ethics play in the future of personalised CX?
  • What new data sets might become available to take personalised experiences to the next level?
  • Will this era of hyper personalised CX put new demands on organisation values and setup?

Speaker Placeholder
Tobias Palmorg

Chief Technology Officer
Northmill Bank

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11.00

Panel discussion

Personalised, innovative, instant: what’s next for product development?

  • Meeting customer expectations: what do customers want from products today?
  • Flexible and tailored products at the point of sale: what now and where next?
  • Using predictive and prescriptive analytics to create personalised products for customers: strategies for success
  • From hyper-personalisation of products: what role will AI play?
  • Using open innovation to transform products and services: the practical steps for making this a reality
  • The power of co-creation: strengthening the connection between customer demands and product development

Turid Helene Odegard, DNB | MoneyLIVE
Turid Helene Ødegård

Head of Innovation and Customer Journeys, Retail Banking
DNB

Hanna Neidenmark, Rocker | MoneyLIVE
Hanna Neidenmark

Chief Executive Officer
Rocker

Bernhard Bernhardsson, Arion Bank - MoneyLIVE Events
Bernhard Bernhardsson

Head of Products, Pricing and E-commerce
Arion Bank

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11.50

Time for networking

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