16 – 20 November 2020
The online event leading banking innovation in the Nordic region
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SESSION OVERVIEW
Session 1
Uncovering the changing role of the bank
Session 2
Open innovation in banking
Session 3
Disruptive forces in payments
Session 4
Forging new pathways for the digital transformation journey
Session 5
Delivering the optimum payments experience
Session 6
New frontiers in customer experience
Session 7
‘Next-stage’ analytics in banking and payments
Session 8
Strategies on lending in the digital ecosystem
SPEAKERS
Søren Rode Jain Andreasen
Chief Digital Officer, Danske Bank
Sara Mella
Executive Vice President, Head of Personal Banking, Nordea
Rikard Josefson
Chief Executive Officer, Avanza Bank
Claus Bunkenborg
Chief Executive Officer, MobilePay
Simon Nilsson
Chief Commercial Officer, Northmill Bank
Petter Lee-Johannessen
Senior Vice President, Head of Strategic Partnerships, DNB
Tim Wolff Jacobsen
Senior Vice President, Head of Payments, Danske Bank
Malin Lignell
Vice President, Digitalisation and Innovation, Handelsbanken
THE LAUNCHPAD
Panel discussion: Navigating the future of FinTech
Launching on the event platform | 9 November, 12pm CET
Log onto the platform ahead of the event to get up to speed with how the ecosystem can work together to fuel innovation and transformation in 2021.
Raja Skogland, Chief Executive Officer, TheFactory Academy
Ted Scheiman, Head of Partnerships, Swedbank
Axel Bruzelius, Head of Start-up & Growth, Sweden, Nordea
Romain Grimal, Investment Manager, BlackFin Tech
PROGRAMME
Day 1 | 15.00 - 17.05 CET
Monday, 16 November 2020
16 Nov
Day 2 | 10.30 - 12.00 CET | 14.00 - 16.00 CET
Tuesday, 17 November 2020
17 Nov
Day 3 | 10.00 - 12.00 CET | 14.00 - 16.15 CET
Wednesday, 18 November 2020
18 Nov
Day 4 | 10.00 - 12.00 CET | 14.00 - 16.15 CET
Thursday, 19 November 2020
19 Nov
Day 5 | 10.00 - 12.00 CET
Friday, 20 November 2020
20 Nov
Uncovering the changing role of the bank | 16 November | CET Time
In the studio
Your host, Juliette Foster, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Scarlett Sieber
Managing Director, Chief Strategy & Innovation Officer
CCG Catalyst Consulting Group
Lindley Gooden
Journalist & Filmmaker,
Keynote address
Beyond banking: caring for customer full financial wellbeing
Sara Mella
Executive Vice President, Head of Personal Banking
Nordea
In conversation
Banking in the digital ecosystem: where do banks stand?
- How will banks diversify into different ecosystems and how will this impact the customer relationship?
- TPPs, Big Tech, super apps: how are these players disrupting customer expectations and shaping banking strategy?
- From API strategies to analytics and the cloud: what does an ecosystem-ready transformation strategy look like?
Malin Lignell
Vice President, Digitalisation and Innovation
Handelsbanken
Leaders’ forum followed by live Q&A
Navigating future business models
- Platform-based ecosystem, utility service, niche player, trusted advisor: exploring the pros and cons of different models
- Understanding opportunities in ‘as-a-service’ offerings: what options are available and how can different players capitalise on their commercial potential?
- What about subscription models? Identifying and developing the right value-added services
- A trusted advisor: how will banks evolve their offerings to helping customers with their financial health?
- What partnerships might we see more of going forwards?
- How might these new models impact the role banks play in customers’ lives?
- Thinking about incumbents and challenger banks: are different models suited to different kinds of players?
- Keeping an eye on sustainability goals: how can banks build sustainability into their business models?
Petter Lee-Johannessen
Senior Vice President, Head of Strategic Partnerships
DNB
Morten Sønderskov
Chief Operating Officer
Lunar
Kristrun Tinna Gunnarsdottir
Head of Strategy
Islandsbanki
Verena Thaler
Head of Strategy
Raisin UK
Open innovation in banking | 17 November | CET Time
In the studio
Your host, Lindley Gooden, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Lindley Gooden
Journalist & Filmmaker,
Peter Nordgaard
Associate Professor, Executive Finance & Economics
AVT Business School
Panel discussion followed by live Q&A
Open banking 4.0: unlocking the next wave of innovation
- Where have open banking innovations had the biggest impact on customer experience so far?
- How can banks make the most of their data to better advise customers on their financial health?
- Enhancing customer offerings in the new ecosystem: what partnerships can fuel innovation?
- From pensions to mortgages: is open finance the next step for open banking innovation?
- Invoicing, accounting, pension management: what value-added offerings might we see for SMEs?
- Becoming a strategic partner for SMEs: using open banking data to help with strategic decisions
- What improvements should be made to infrastructure and new working practices to fuel further innovation?
Haukur Skúlason
Chief Executive Officer
indó
Per Christian Goller
Chief Growth Officer
Aprila Bank
Kathy Hao-Hsuan Chang
Head of FinTech Partnerships
DNB
Michael Juul Anderson
Chief Business Development Officer
Nordic API Gateway
Interview
Digging into the practical steps for open banking innovation
- How have APIs been leveraged to unlock new commercial opportunities?
- Is it possible to charge for APIs? Evaluating the options and understanding the practicalities
- How can banks foster collaboration in the evolving ecosystem?
- Aligning API governance with long-term business strategies and IT transformation: where should banks be focusing their attention?
Søren Rode Jain Andreasen
Chief Digital Officer
Danske Bank
Disruptive forces in payments | 17 November | CET Time
In the studio
Your host, Juliette Foster, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Juliette Foster
Owner
Magnus Communications
Scarlett Sieber
Managing Director, Chief Strategy & Innovation Officer
CCG Catalyst Consulting Group
Keynote address
Taking banking and payments to the next level
Claus Bunkenborg
Chief Executive Officer
MobilePay
Interview
Frictionless, invisible, contextual: raising the bar for payments experiences
- From wearables and social media payments to IoT: assessing the pace of change in the journey towards cashlessness
- Truly frictionless: how can banks strike the balance between convenience and security in the new payments landscape?
- Contextual commerce: where are we now and what’s next?
Tim Wolff Jacobsen
Senior Vice President, Head of Payments
Danske Bank
Panel discussion followed by live Q&A
From P27 to PSD2: envisioning the future of payments
- The combination of P27 and PSD2: what are the implications for the future of card payments and bank transfers?
- Instant and cross-border: how will P27 transform the payments landscape in the Nordic region?
- Ready for launch: what can banks and customers expect in the first year?
- Envisioning future evolutions of P27: how might new players be included?
- Catalyst for future economic integration: how might P27 create a ripple effect across the Nordics?
- Anticipating a rise in PISPs and what this means for today’s payments value chain
- Evolving fraud behaviours: where should payment providers be focusing when ensuring security?
Jenny Winther
General Secretary
Nordic Payments Council
Erik Zingmark
Head of Transaction Banking
Nordea
Samuel Mogensen
Chief Special Advisor - Payments & Competition
Danish Competition and Consumer Authority
Martin Georgzén
Chief Strategy Officer
P27 – The Nordic Payments Platform
Forging new pathways for the digital transformation journey | 18 November | CET Time
In the studio
Your host, Lindley Gooden, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Lindley Gooden
Journalist & Filmmaker,
Johan Liedgren
Digitisation and Innovation
Handelsbanken
Case study
The OP Financial AI journey
For the last four years, OP Financial Group has been on an AI transformation journey to accelerate growth, revolutionise operational efficiency and improve risk management strategies. Antti Myllymäki will share the key decisions that shaped this journey and the use cases that have emerged for PFM, customer insight, digital assistants/chatbots and real-time analytics.
Antti Myllymäki
Head of Artificial Intelligence
OP Financial Group
In conversation
Resilient, agile and scalable: the next phase for legacy transformation
- The COVID-19 experience: lessons learnt for future transformation strategies
- Rethinking automation: what are the most fruitful applications for efficiency and how might a hybrid workforce emerge?
- Ensuring resilience: improving the ability to respond to change
- How can agile systems and processes be scaled throughout the business?
Paul Taylor
Founder and Chief Executive Officer
Thought Machine
Christoffer Malmer
Head of SEBx
SEBx
Panel discussion followed by live Q&A
Future strategies for remote working in an era of accelerated transformation
- Accountability and efficiency in remote teams: how have things developed since March?
- Upskilling, autonomy, motivation: how can banks ensure an engaged workforce in this new normal?
- Digging into the practicalities of an optimised workforce: what should be automated for streamlined processes?
- How can banks overcome the long-term pressures on IT infrastructure caused by remote working?
- What impact will remote working have on wider technology and transformation initiatives?
- Managing operational risk in a time of rapid change: strategies for success
- From BigTech to FinTech: what can banks learn from other players in this space?
Kevin Albrecht
Co-Founder and Chief Technology Officer
Personal Finance Co.
Peter Sjöberg
Chief Operating Officer – Nordic Region
Santander
Oskari Kurki
Head of Infrastructure and Continuous Services
OP Financial Group
,
Michael Plimsoll
Industry Marketing Director, Financial Services EMEA
Adobe
Delivering the optimum payments experience | 18 November | CET Time
In the studio
Your host, Juliette Foster, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Juliette Foster
Owner
Magnus Communications
Scarlett Sieber
Managing Director, Chief Strategy & Innovation Officer
CCG Catalyst Consulting Group
Panel discussion followed by live Q&A
A new era of growth for digital wallets
- Exploring the evolving payments ecosystem: how have customer behaviours evolved in 2020?
- Loyalty schemes and flexible payment options: how central are these offerings likely be to the future payments experience?
- How significant are digital wallets likely to become as marketing channels?
- How else might digital wallet players evolve their offerings post-COVID-19?
- A new era of growth for wallets: where does the mobile banking app fit into this?
Matti Rusila
Head of Mobile Payments
OP Financial Group
Mario Aparicio
Head of eCommerce and Product Manager
Vipps
Interview
Ensuring secure payment experiences for all: getting proactive
- Digging into evolving fraud behaviours: what’s changed in 2020 and where should banks be focusing their attention?
- How can wider access to data from across the payments chain help anti-fraud initiatives?
- Seamless authentication and KYC: ensuring the best possible user experience for customers and merchants
Kim Sirén
Head of Fraud Management
OP Financial Group
Panel discussion followed by live Q&A
Adding value to the payments experience: in store and online
- POS lending to one-click payments: what value-added service has most transformed the payments experience so far?
- A mobile-first culture: how has the consumer preference for mobile shifted priorities for banks and merchants?
- How can the value-added offerings of ecommerce payments be brought into the store?
- Scan-and-go and the evolution of mobile POS: understanding the potential of smart-device solutions in store
- Keeping up with the likes of Amazon: competing with ecommerce giants
- Anticipating a growth in retailors becoming PISPs: how will customers respond?
- From social media to wearables: how will the customer of the future choose to pay and how will this shape expectations of the payments experience?
Jonas Jakobsen
Head of Merchant and Mobile Payment Solutions
Danske Bank
Erik Seifert
Head of Cards & Mobile Payments
Nordea
Anders Mondrup
Product Owner of Prime Account
Lobyco
New frontiers in customer experience | 19 November | CET Time
In the studio
Your host, Lindley Gooden, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Lindley Gooden
Journalist & Filmmaker,
Marcel Hoeschler
Director of Product Customer Journeys
Raisin UK
Interview
Conversational AI: the time for exponential growth
- How was conversational AI instrumental in helping banks cope with customer-facing challenges of COVID-19?
- How should banks ensure customers have the best possible experience with chatbots?
- In what ways can banks use chatbot data to enrich other services?
- Overcoming security concerns: how can banks build customer trust on these new channels?
- Balancing human and digital: envisioning the customer-facing workforce of the future
Mattias Fras
Group Head of AI Strategy & Acceleration
Nordea
Panel discussion followed by live Q&A
The opti-channel approach: supporting seamless, individual customer journeys
- From digital-first to the on-demand economy: examining wider trends in customer behaviours and the impact on banks
- Truly channel agnostic: understanding customer goals and offering bespoke responses and solutions
- Anticipating a hyper-connected customer experience: what might this look like in the next normal?
- Messaging apps, email, voice: how can these channels best be modified to match customer preferences?
- How can contextual and behavioural data be used to provide a more personalised service no matter the channel?
- Making the most of human agents: where, how, when?
- Determining the point of switch-over from virtual assistant to human agent: strategies for timely and smooth transitions
Hrannar Hallkelsson
Head of Technology Management
Arion Bank
Krista Korelin
Director, Head of Digital and Mobile Banking
OP Financial Group
Eva Trouin
Head of Customer Experience
Swedbank
Tim Barber
Senior Vice President, Europe, Middle East and Africa
ForgeRock
In conversation
A spotlight on the mobile experience: exploring customer behaviours and expectations
- Developing a seamless customer journey: what does a mobile-first strategy look like?
- Balancing convenience with security: how have customer expectations evolved since the pandemic and where do challenges lie for banks?
- Mobile banking in an era of digital wallets: will features such as PFM and payment functionality become essential for increased customer use?
Olav Gulbrandsen
Head of Digital Channels
DNB
Bragi Fjalldal
Chief Marketing Officer & VP Business Development
Meniga
‘Next-stage’ analytics in banking and payments | 19 November | CET Time
In the studio
Your host, Juliette Foster, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Juliette Foster
Owner
Magnus Communications
Scarlett Sieber
Managing Director, Chief Strategy & Innovation Officer
CCG Catalyst Consulting Group
Panel discussion followed by live Q&A
Taking data and analytics strategies to the next level
- Becoming more proactive: using predictive analytics to offer quicker, more personalised services
- What new capabilities are yet to be unlocked with the cloud?
- Thinking about new sources of data: what datasets hold the most potential?
- From predictive to prescriptive: working through the next stage of analytics sophistication
- AI and ML: how will these developments impact what can be done with data analytics?
- Optimising decisioning to improve back-end and front-end operations in the new working environment
Joakim Blix Prestmo
Head of Analytics
BN Bank
Ville Sointu
Head of Emerging Technologies
Nordea
Antti Myllymäki
Head of Artificial Intelligence
OP Financial Group
Interview
Automated, agile, personalised: fostering data-driven advice throughout the customer journey
At Jyske Bank, Thomas leads a team who are using data and analytics to revolutionise advisory services across the bank. From recommendation to real-time handling, Thomas will be discussing how better usage of data can improve advisory responses across the customer journey. Thomas will also be sharing how collaboration can foster more informed advice and how multiple departments can roll out personalised responses across different products and services.
Thomas Berngruber
Director, Head of Data Analytics
Jyske Bank
Panel discussion followed by live Q&A
Hyper-relevant experiences: AI-driven convenience for the customer
- How has the coronavirus crisis affected what a ‘world of convenience’ looks like for customers?
- A true market of one: how can advanced analytics deliver a new level of engagement?
- How can banks utilise AI and data to make intelligent offers at the moment of need?
- How might data be used to tailor customer engagement during periods of financial difficulty?
- What elements of data are critical to hyper-relevant strategies?
- Knowing when to stop: drawing the line between hyper-relevant offers and privacy invasion
- The potential of autoswitching services: is this something banks will offer and if so, when?
- Navigating ethical personalisation: where do the challenges lie?
Robin Hjelte
Head of Data and Market Analysis
Swish
Heikki Räyhäntausta
Head of Emerging Technologies
OP Financial Group
Yngvar Ugland
Executive Vice President, Head of NewTechLab
DNB
Lending in the new digital ecosystem | 20 November | CET Time
In the studio
Your host, Lindley Gooden, will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.
Lindley Gooden
Journalist & Filmmaker,
Oscar Alvarsson
Head of Lending
Rocker
Keynote address
Navigating the evolving lending landscape: the neobank perspective
- Maintaining profitability and growth: key challenges and opportunities in the new normal
- Rising to the challenge: how can banks build more flexibility into lending products?
- Unlocking the potential of technology and analytics: the key to success in the post-Covid reality?
Simon Nilsson
Chief Commercial Officer
Northmill Bank
Interview
The power of one-stop lending experiences in a convenience-driven era
- The new normal for customer journeys: what does convenience look like and how does this vary across lending products?
- Communication, conversation, product-delivery: what does a one-stop shop look like for customers?
- How can back-end processes and workflows be optimised to support new levels of customer engagement?
Nikhita Iyar
Strategic Business Development
Moxtra
Panel discussion followed by live Q&A
Digital, responsible, sustainable: envisioning the future of lending
- Customer behaviours and expectations: what’s changed and what does this mean for distribution strategies?
- Lending in the digital ecosystem: uncovering the opportunities presented by open banking
- From ecommerce to BigTech: how will partnership strategies evolve?
- The move towards open finance and PFM: how might lending products fit into this landscape?
- Capitalising on automated engagement: what role will robo advisors play, and how can this be scaled successfully?
- Responsible lending strategies for the next normal: where should banks be focusing their attention?
- Towards green finance: how can lending products be developed as part of sustainability strategies?
Christian Meland
Head of Innovation
Sparebank 1 Kreditt
Rikard Josefson
Chief Executive Officer
Avanza Bank
Martin Engdahl
Head of Business Development
Anyfin
Alexis Kopylov
Chief Executive Officer
DBT
Jacqui Morcombe
Area Vice President - Go-to-Market
nCino
Meetings and connections in partnership with Trygga Barnen
With every meeting and connection made on Grip, you will be helping Trygga Barnen. This charity provides help and support to children with parents suffering from an addiction, dependence or mental illness. MoneyLIVE will be donating €10 per meeting and €5 per connection.
You can make a connection if both parties click the ‘Interested in’ button and book meetings by clicking ‘Request meeting’. Both parties must attend the meeting to qualify for the donation.
Follow the live-stream for updates on how much you’ve raised throughout the event!
PARTNER WITH US
Thought leadership
Whether it’s delivering a keynote presentation or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.
Brand awareness
It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in banking and payments. Become a hub partner and get your story out with branding on our networking and matchmaking app.
Lead generation
With experts and leaders from key industry stakeholders, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.
