16 – 20 November 2020

 

The online event leading banking innovation in the Nordic region

MoneyLIVE: Nordic Banking Online Festival unites the leading voices in banking and FinTech in the Nordic region on one digital platform.
 
Starting on Monday 16 November and streaming throughout the week, the Online Festival will bring you eight sessions jam-packed with keynotes, case studies and panel discussions. Join our unrivalled speaker line-up as they unpack the latest trends in innovation and navigate the next steps for transforming banking and payments in the Nordics.
 
Join us this November to put your questions to the experts and be part of the community shaping the future of banking and payments.

SESSION OVERVIEW

Session 1

Uncovering the changing role of the bank

Session 2

Open innovation in banking

Session 3

Disruptive forces in payments

Session 4

Forging new pathways for the digital transformation journey

Session 5

Delivering the optimum payments experience

Session 6

New frontiers in customer experience

Session 7

‘Next-stage’ analytics in banking and payments

Session 8

Strategies on lending in the digital ecosystem

PROGRAMME

  • All Topics
Expand All +
Collapse All -

MoneyLIVE: Nordic Banking 2020

Click between the tabs to show the different sessions

Session 1 | Uncovering the changing role of the bank | 16 November | CET Time
Session 2 | Open innovation in banking | 17 November | CET Time
Session 3 | Disruptive forces in payments | 17 November | CET Time
Session 4 | Forging new pathways for the digital transformation journey | 18 November | CET Time
Session 5 | Delivering the optimum payments experience | 18 November | CET Time
Session 6 | New frontiers in customer experience | 19 November | CET Time
Session 7 | ‘Next-stage’ analytics in banking and payments | 19 November | CET Time
Session 8 | Lending in the new digital ecosystem | 20 November | CET Time

Session 1 | Uncovering the changing role of the bank | 16 November | CET Time


15.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


15.05
Keynote address

Beyond banking: making the leap to lifestyle partner


15.20
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


15.35
In conversation

Banking in the digital ecosystem: where do banks stand?

  • How will banks diversify into different ecosystems and how will this impact the customer relationship?
  • TPPs, Big Tech, super apps: how are these players disrupting customer expectations and shaping banking strategy?
  • From API strategies to analytics and the cloud: what does an ecosystem-ready transformation strategy look like?

15.55
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


16.10
Leaders’ forum

Navigating future business models

  • Platform-based ecosystem, utility service, niche player, trusted advisor: exploring the pros and cons of different models
  • Understanding opportunities in ‘as-a-service’ offerings: what options are available and how can different players capitalise on their commercial potential?
  • What about subscription models? Identifying and developing the right value-added services
  • A trusted advisor: how will banks evolve their offerings to helping customers with their financial health?
  • What partnerships might we see more of going forwards?
  • How might these new models impact the role banks play in customers lives?
  • Thinking about incumbents and challenger banks: are different models suited to different kinds of players?
  • Keeping an eye on sustainability goals: how can banks build sustainability into their business models?

16.40
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


16.55
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • After work drinks’ in small groups
  • Invitation only roundtables

Session 2 | Open innovation in banking | 17 November | CET Time


10.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


10.05
Keynote address

Collaborate to transform: adopting an open approach


10.20
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


10.35
Panel discussion followed by live Q&A

Open banking 4.0: unlocking the next wave of innovation

  • Where have open banking innovations had the biggest impact on customer experience so far?
  • How can banks make the most of their data to better advise customers on their financial health?
  • Enhancing customer offerings in the new ecosystem: what partnerships can fuel innovation?
  • From pensions to mortgages: is open finance the next step for open banking innovation?
  • Invoicing, accounting, pension management: what value-added offerings might we see for SMEs?
  • Becoming a strategic partner for SMEs: using open banking data to help with strategic decisions
  • What improvements should be made to infrastructure and new working practices to fuel further innovation?

11.05
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.20
In conversation

Digging into the practical steps for open banking innovation

  • How can banks leverage APIs to unlock new commercial opportunities?
  • API charging models: evaluating the options; understanding the practicalities
  • Fostering collaboration in the evolving ecosystem: optimising your developer portals
  • Aligning API governance with long-term business strategies and IT transformation: where should banks be focusing their attention?

11.40
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.50
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • After work drinks in small groups
  • Invitation only roundtables

Session 3 | Disruptive forces in payments | 17 November | CET Time


14.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


14.05
Keynote address

Taking banking and payments to the next level


14.20
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


14.35
In conversation

Frictionless, invisible, contextual: raising the bar for payments experiences

  • From wearables and social media payments to IoT: assessing the pace of change in the journey towards cashlessness
  • Truly frictionless: how can banks strike the balance between convenience and security in the new payments landscape?
  • Contextual commerce: where are we now and what’s next?

14.55
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


15.10
Panel discussion followed by live Q&A

From P27 to PSD2: envisioning the future of payments

  • The combination of P27 and PSD2: what are the implications for the future of card payments and bank transfers?
  • Instant and cross-border: how will P27 transform the payments landscape in the Nordic region?
  • Ready for launch: what can banks and customers expect in the first year?
  • Envisioning future evolutions of P27: how might new players be included?
  • Catalyst for future economic integration: how might P27 create a ripple affect across the Nordics?
  • Anticipating a rise in PISPs and what this means for today’s payments value chain
  • Evolving fraud behaviours: where should payment providers be focusing when ensuring security?

15.40
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


15.55
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • Coffee break’ conversations in small groups
  • Invitation only roundtables

Session 4 | Forging new pathways for the digital transformation journey | 18 November | CET Time


10.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


10.05
Case study

10.20
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


10.35
In conversation

Resilient, agile and scalable: the next phase for legacy transformation

  • The COVID-19 experience: lessons learnt for future transformation strategies
  • Rethinking automation: what are the most fruitful applications for efficiency and how might a hybrid workforce emerge?
  • Ensuring resilience: improving the ability to respond to change
  • How can agile systems and processes be scaled throughout the business?

10.55
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.10
Panel discussion followed by live Q&A

Future strategies for remote working in an era of accelerated transformation

  • Accountability and efficiency in remote teams: how have things developed since March?
  • Upskilling, autonomy, motivation: how can banks ensure an engaged workforce in this new normal?
  • Digging into the practicalities of an optimised workforce: what should be automated for streamlined processes?
  • How can banks overcome the long-term pressures on IT infrastructure caused by remote working?
  • What impact will remote working have on wider technology and transformation initiatives?
  • Managing operational risk in a time of rapid change: strategies for success
  • From BigTech to FinTech: what can banks learn from other players in this space?

11.40
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.50
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • Coffee-break’ conversations in small groups
  • Invitation only roundtables

Session 5 | Delivering the optimum payments experience | 18 November | CET Time


14.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


14.05
Panel discussion followed by live Q&A

A new era of growth for digital wallets

  • Exploring the evolving payments ecosystem: how have customer behaviours evolved in 2020?
  • Loyalty schemes and flexible payment options: how central are these offerings likely be to the future payments experience?
  • How significant are digital wallets likely to become as marketing channels?
  • How else might digital wallet players evolve their offerings post-Covid 19?
  • A new era of growth for wallets: where does the mobile banking app fit into this?

14.35
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


14.50
In conversation

Ensuring secure payment experiences for all: getting proactive

  • Digging into evolving fraud behaviours: what’s changed in 2020 and where should banks be focusing their attention?
  • How can wider access to data from across the payments chain help anti-fraud initiatives?
  • Seamless authentication and KYC: ensuring the best possible user experience for customers and merchants

15.10
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


15.25
Panel discussion followed by live Q&A

Adding value to the payments experience: in store and online

  • POS lending to one-click payments: what value-added service has most transformed the payments experience so far?
  • A mobile-first culture: how has the consumer preference for mobile shifted priorities for banks and merchants?
  • How can the value-added offerings of ecommerce payments be brought into the store?
  • Scan-and-go and the evolution of mobile POS: understanding the potential of smart-device solutions in store
  • Keeping up with the likes of Amazon: competing with ecommerce giants
  • Anticipating a growth in retailors becoming PISPs: how will customers respond?
  • From social media to wearables: how will the customer of the future choose to pay and how will this shape expectations of the payments experience?

15.55
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


16.10
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • Coffee break’ conversations in small groups
  • Invitation only roundtables

Session 6 | New frontiers in customer experience | 19 November | CET Time


10.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


10.05
Interview

Conversational AI: the time for exponential growth

  • How was conversational AI instrumental in helping banks cope with customer-facing challenges of Covid-19?
  • How should banks ensure customers have the best possible experience with chatbots?
  • In what ways can banks use chatbot data to enrich other services?
  • Overcoming security concerns: how can banks build customer trust on these new channels?
  • Balancing human and digital: envisioning the customer-facing workforce of the future

10.20
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


10.35
Panel discussion followed by live Q&A

The opti-channel approach: supporting seamless, individual customer journeys

  • From digital-first to the on-demand economy: examining wider trends in customer behaviours and the impact on banks
  • Truly channel agnostic: understanding customer goals and offering bespoke responses and solutions
  • Anticipating a hyper-connected customer experience: what might this look like in the next normal?
  • Messaging apps, email, voice: how can these channels best be modified to match customer preferences?
  • How can contextual and behavioural data be used to provide a more personalised service no matter the channel?
  • Making the most of human agents: where, how, when?
  • Determining the point of switch-over from virtual assistant to human agent: strategies for timely and smooth transitions

11.05
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.20
In conversation

A spotlight on the mobile experience: exploring customer behaviours and expectations

  • Developing a seamless customer journey: what does a mobile-first strategy look like?
  • Balancing convenience with security: how have customer expectations evolved since the pandemic and where do challenges lie for banks?
  • Mobile banking in an era of digital wallets: will features such as PFM and payment functionality become essential for increased customer use?

11.40
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.55
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • Coffee-break’ conversations in small groups
  • Invitation only roundtables

Session 7 | ‘Next-stage’ analytics in banking and payments | 19 November | CET Time


14.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


14.05
Panel discussion followed by live Q&A

Taking data and analytics strategies to the next level

  • Becoming more proactive: using predictive analytics to offer quicker, more personalised services
  • What new capabilities are yet to be unlocked with the cloud?
  • Thinking about new sources of data: what datasets hold the most potential?
  • From predictive to prescriptive: working through the next stage of analytics sophistication
  • AI and ML: how will these developments impact what can be done with data analytics?
  • Optimising decisioning to improve back-end and front-end operations in the new working environment

14.35
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


14.50
In conversation

Fostering a flexible, robust and resilient data strategy: to the cloud and beyond

  • Keeping up with the data explosion: what makes a successful data management strategy?
  • Becoming more data-driven: how will cloud-based infrastructure accelerate this journey?
  • How can banks boost customer trust around data privacy and the security of the cloud?

15.10
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


15.25
Panel discussion followed by live Q&A

Hyper-relevant experiences: AI-driven convenience for the customer

  • How has the coronavirus crisis affected what a ‘world of convenience’ looks like for customers?
  • A true market of one: how can advanced analytics deliver a new level of engagement?
  • How can banks utilise AI and data to make intelligent offers at the moment of need?
  • How might data be used to tailor customer engagement during periods of financial difficulty?
  • What elements of data are critical to hyper-relevant strategies?
  • Knowing when to stop: drawing the line between hyper-relevant offers and privacy invasion
  • The potential of autoswitching services: is this something banks will offer and if so, when?
  • Navigating ethical personalisation: where do the challenges lie?

15.55
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


16.10
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • Coffee-break’ conversations in small groups
  • Invitation only roundtables

Session 8 | Lending in the new digital ecosystem | 20 November | CET Time


10.00
In the studio

Your host will give a brief welcome before introducing the commentator for this session. The commentators will lead the audience Q&A after each presentation and debrief on the key takeways at the end of the session.


10.05
Keynote address

Navigating the evolving lending landscape: strategies for a post-COVID world

  • Rising to the challenge: how can banks build more flexibility into lending products?
  • Intelligent, flexible, personalised: defining repayment strategies for the next normal
  • Better serving vulnerable customers in a time of financial difficulty: strategies for success

10.20
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speaker via live chat or video-link.


10.35
In conversation

The power of AI-driven lending

  • What are the most fruitful applications of AI and ML in credit decisioning and loan approval?
  • How might AI help detect shifts in customer behaviour and, as a result, changes in risk?
  • AI and customer profiling: how will this refine debt collection in financially challenging times?

10.55
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.10
Panel discussion followed by live Q&A

Distribution in the platform economy: finding the right formula for success

  • How have customer behaviours changed, and what does this mean for distribution strategies?
  • Lending in the digital ecosystem: uncovering the opportunities presented by open banking
  • From ecommerce to BigTech: how will partnership strategies evolve?
  • The move towards open finance and PFM: how might lending products fit into this landscape?
  • Capitalising on automated engagement: what role will robo advisors play, and how can this be scaled successfully?
  • Offering real-time lending and credit services at the POS: a viable distribution route for the future?

11.40
Live Q&A in the studio

Join the conversation and put your questions directly to our expert speakers via live chat or video-link.


11.55
Time for networking!

Participants will have different opportunities for networking via video call:

  • Speed networking
  • Coffee-break’ conversations in small groups
  • Invitation only roundtables

GET YOUR TICKETS

BANKS

If you work for a bank, card issuer, card scheme or alternative lender, then click below to sign up for your free ticket.

SOLUTION PROVIDERS

If you offer any kind of solution to the banking industry, we have a range of options for you to choose from. Click below to see the different ticket options we have available.

PARTNER WITH US

Thought leadership

Whether it’s delivering a keynote presentation or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.

Brand awareness

It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in banking and payments. Become a hub partner and get your story out with branding on our networking and matchmaking app.

Lead generation

With experts and leaders from key industry stakeholders, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.