Pushing the boundaries of digital banking innovation
30 June – 1 July 2020 | etc. Venues St. Paul’s, London
MoneyLIVE Digital Banking is your update on how the latest disruptive technologies affect your business, your clients and your customers.
Be part of the 350+ trendsetters establishing how AI, quantum computing, open-APIs, voice tech and chatbots are sending tremors throughout their businesses and altering customer expectations in banking forever.
“A must-attend event in the banking industry’s calendar – packed to the rafters with senior-level speakers and exclusive insights!”
2019 Speakers
Benoît Legrand
Chief Innovation Officer, ING Bank
Carlos Kuchkovsky
Chief Technology Officer, New Digital Business, BBVA
Aidan Millar
Chief Data Officer, DNB
Lana Abdullayeva
Payment Innovation & Policy Director, Lloyds Banking Group
Joe Gordon
Chief Executive Officer, First Direct
Sunil Dixit
Managing Director - Global Client Solutions, BBVA
Caroline Ambrose
Director - Open Banking, Barclays Bank
Alina Agurida
Director - Digital Retail Banking, Raiffeisen Bank
ATTENDEES
350+
SPEAKERS
50+
BANKS
80+
COUNTRIES
40+
CHIEF/DIRECTOR
50%
2019 Agenda
- All Topics
Day One Tuesday, 25 June 2019
Day Two Wednesday, 26 June 2019
Welcome address
The transformative power of open banking
Chair’s opening remarks
Hetal Popat
Programme Director and Head, CMA Open Banking, HSBC
Keynote address
The future of banking
The bank went through quite a journey since its launch of ING Direct, the first digital bank in the world, 20 years ago to the digital transformation to a banking platform it’s going through now. How does a big organisation successfully creates a start-up culture and how do you implement a truly customer-centric mentality? What are the key elements an organisation has to deal with to make sure tens of thousands of employees transform as well? And how to deal with the competition of bigtech and smaller fintech companies?
Benoît Legrand
Chief Innovation Officer , ING Bank
How Banks can Embrace the Open Banking Moment
Gwen Sandberg
Business Development Director , Tink
Case study | First Direct
Incumbent bank and agile start-up: how has the collaboration process fared?
Despite vast differences in culture and stature, First Direct and Bud have successfully partnered to deliver a common goal: to provide customers with an integrated offering of financial services products from across the market, including those from other providers. In this case study, John James will discuss how the two parties co-created their standalone app ‘artha’, what challenges they overcame and how they co-manage the on-going partnership.
John James
Head of Digital , First Direct
If data is the new currency, who will be the new banks?
Juan Manuel Irigaray
Director, Professional Services , Equinix
Leaders’ forum
Remaining an important part of the value chain in an open ecosystem
• What changes have we seen in the market as a result of banks becoming AISPs?
• Why should banks look to ensure that APIs are at the core of their proposition?
• Moving from a reactive to a proactive mind set: harnessing the full potential of APIs
• How have Open APIs enabled banks to own the customer relationship?
• How has the integration with FinTechs altered the value chain in banking?
• Overcoming the technological hurdles: what must be done?
• Looking ahead: how will the API economy evolve?
Benoît Legrand
Chief Innovation Officer , ING Bank
Kevin Mountford
Chief Executive Officer , Raisin UK
John James
Head of Digital , First Direct
Refreshments
Open Banking Track: Exploring new models in banking | Technology Track: Leveraging the power of AI | FinTech Central
Chair’s opening remarks
Hetal Popat
Programme Director and Head, CMA Open Banking, HSBC
The growth and potential of APIs in business banking
• How are APIs set to revolutionise this area of banking?
• Creating a central ‘hub’ for businesses to control a range of assets: where can banks start?
• Which areas of business banking are most ripe for transformation by FinTechs?
• When can we expect the uptake of APIs in business banking to take off
Susan French
Head of Product , BBVA Open Platform
Can we all stop talking about Open Banking yet?
Jack Burrows
Managing Principal , CAPCO
Panel discussion
Understanding the wider impact of the API economy in financial services
• What can banks learn from the Tech Titans who already use APIs to their advantage?
• What regulation might we expect around the pricing of APIs?
• The impact of priced APIs: how will FinTechs fare in this new landscape?
• Will banks fail to deliver innovative products if FinTechs and TPPs are priced out of accessing APIs?
• What problems may arise when revenue models are largely dependent on software and technology built from scratch?
• How can banks anticipate and be prepared for when these problems inevitably arise?
Lana Abdullayeva
Payment Innovation & Policy Director , Lloyds Banking Group
Toby Sheldon
Director of Communications , Pay.UK
Andrew Millar
Programme Manager, UK Open Banking , HSBC
Chair’s opening remarks
Sara El-Hanfy
Innovation Technologist – Machine Learning & Data , Innovate UK
Cracking the code: Turning AI into ROI
• Why is it difficult to generate tangiable value when investing in AI?
• How can AI projects that are profitiable be scaled up?
• How can your company cross the chasm?
• How can you crack the code to conquer those AI riches?
Abhijit Akerkar
Head of AI Business Integration , Lloyds Banking Group
Managing financial risk with AI
Richard Harris
SVP of International Operations , Feedzai
Mitigating the threat of credit risk through AI
• How can AI use both historical and real-time data to better evaluate default risk probability?
• Accurately assessing credit risk: what significant and actionable insights can AI provide?
• Justifying the costs: ensuring a substantial and sustainable ROI when investing in AI in the risk arena
Radek Litynski
Head of Processes and Risk Measurement Department , mBank
Panel discussion
Implementing large-scale AI solutions: lessons in delivery
• Which areas of banking are most ready for AI execution and disruption?
• What problems arise when AI solutions are used to a larger scale?
• Can the data that is needed to implement AI be easily accessed without technological, contractual or other impediments?
• Designing an AI strategy that stands the test of time: what are the key issues?
• What internal structural changes are needed for AI to flourish?
• What are the advantages of implementing an AI strategy that is adaptable to change for the long term?
Antonina Skrypnyk
Head of Financial Services Lab, Client Partner , SoftServe
Abhijit Akerkar
Head of AI Business Integration , Lloyds Banking Group
Paul O'Connell
Senior Manager – Innovation Delivery , Santander
Chair’s opening remarks
This session is dedicated to exploring the best and brightest start-ups in the FinTech scene. Network with your peers and sit back and listen to the latest innovative start-ups pitch to you. A series of hand-picked FinTechs will each have 10 minutes to explain their business to the audience, with questions to be taken following the presentations.
Helene Panzarino
Managing Director , SBC Colab
Pitch 1 | Ernit
Soren Nielsen
Chief Executive Officer , Ernit
Pitch 2 | Moneymailme
Mihai Ivascu
Chief Executive Officer , Moneymailme
Pitch 3 | Paytweak
Thierry Meimoun
Chief Executive Officer, Founder , Paytweak
Pitch 4 | Countingup
Tim Fouracre
Founder, Chief Executive Officer , Countingup
Pitch 5 | Railsbank
Nigel Verdon
Chief Executive Officer and Co-founder , Railsbank
Pitch 6 | MyBucks
Tonderai Mutesva
Corporate Finance Executive , MyBucks
Pitch 7 | DataSine
Igor Volzhanin
Chief Executive Officer , DataSine
Pitch 8 | Kontist
Sibylle Strack
Chief Executive Officer , Kontist
Pitch 9 | NoviCap
Federico Travella
Chief Executive Officer , NoviCap
Lunch hosted by CAPCO
Open Banking Track: Developing and implementing API standards | Technology Track: Navigating the new data ecosystem
Meeting the RTS deadline: lessons in delivery
• What have been the main challenges in meeting the Regulatory Technical Standards?
• A safety net: creating fallback systems in the event of API failure
• How are banks balancing the heightened security measures of Strong Customer Authentication without impeding the customer experience?
• ‘Frictionless flows’: under what circumstances can two factor authentication be exempted?
Caroline Ambrose
Director - Open Banking , Barclays Bank
Digital Lending: Driving the Next Wave of Loan Innovation
Gagandeep Grover
Senior Director - Industry Solutions , Cloud Lending
Panel discussion
Developing APIs fit for purpose: creative, accessible and secure
• Why might APIs fail and how can this be prevented?
• How can APIs be tested with basic data sets before scaling up their usage quickly and effectively?
• How feasible is it for banks to monitor the APIs availability, security and performance?
• What are the technical challenges that FinTechs face when trying to collaborate across multiple banks and their varying APIs?
• What impact does the lack of standardisation have on banks, FinTechs and customers?
• How can banks create APIs quickly and efficiently but still fit for purpose?
Caroline Ambrose
Director - Open Banking , Barclays Bank
Susan French
Head of Product , BBVA Open Platform
Wincie Wong
Digital Propositions Lead , Royal Bank of Scotland
Innovation, Insight and Trust: Customer Service Excellence Delivered Responsibly in a Digital World
Guy Mettrick
Practice Leader - Financial Services , Appian
Michael Heffner
Vice President – Global Industry Lead , Appian
Fireside chat
Using a treasure trove of data to its full potential: value and security
• What third parties would find the data that banks own particularly valuable?
• What non-monetary benefits are there for allowing third parties to access a bank’s data?
• Do banks need to get consent from customers to sell the anonymised data they own?
• Treading a fine line: when does selling data become unethical?
• Is cloud computing still regarded as the safest way to store and manage data?
• What measures are being put in place in order to protect the large amount of data banks hold?
Aidan Millar
Chief Data Officer , DNB
Gary Goldberg
Chief Executive Officer , qdatus
Pitch 10 | Investsuite
Chris Eichhorn
Head of Business Development , Investsuite
Pitch 11 | Gratifu
Benjamin Burg
Chief Executive Officer , Gratifu
Pitch 12 | LeapIN
Meelik Gornoi
Project Lead , LeapIN
Pitch 13 | Finimize
Nikolaus Wenzl
Vice President – Business Development , Finimize
Pitch 14 | Bofink
Joachim Ronneback Thomson
Founder and Chief Executive Officer , Bofink
Pitch 15 | ShieldPay
Peter Janes
Founder and Chief Executive Officer , ShieldPay
Pitch 16 | Blockbonds
Jens Glaso
Chief Executive Officer , Blockbonds
Refreshments
Session Four: Supersonic Banking
Star Wars: my guide to transformation
Jukka Salonen
Chief Portfolio Officer , Nordea
Case study | Barclays
Preparing for quantum computing in banking
Lee Braine
Director – Innovation and Engineering, Chief Technology Office , Barclays
End of Day One followed by drinks reception
The complete digital experience
Keynote address
Attracting customers with instant and effortless banking
Helen Bierton
Head of Banking , Starling Bank
The Future of Banking – enabling contextual digital experiences for the customer
Alan Donnelly
Head of Financial Services UK , Salesforce
Leaders’ forum
Becoming an essential part of customer’s daily routine
- To what extent is becoming an AISP vital to retaining customer relationships?
- What value are customers genuinely looking for from their bank today?
- How are banks meeting the digital experiences and expectations formed by GAFA?
- What value-added services can banks offer through digital channels?
- Moving beyond the millennial hype: how can digital banks appeal to older generations?
- Is marketplace banking the answer when trying to meet the demands of today’s customers?
- How might additional channels such as voice help customers interact with banks more frequently?
- Are customers expecting more hyper-personalisated products and how can this be delivered?
Julian Sawyer
Chief Operating Officer , Starling Bank
Joe Gordon
Chief Executive Officer , First Direct
Sunil Dixit
Managing Director - Global Client Solutions , BBVA
Alan Donnelly
Head of Financial Services UK , Salesforce
Refreshments
Customer Experience Track: Forming cohesive and unbroken digital experiences | Technology Track: Next-level customer insights provided by innovative digital technology
Fast, painless and secure: customer onboarding as it should be
• What are established players doing in response to pain-free and instant onboarding offered by neobanks?
• How is human interaction becoming an increasingly less frequent but more important tool for onboarding processes?
• What role can biometrics play in solving some of the problems faced by customers when onboarding?
Matt Ford
Chief Product Officer , Tandem
Transforming the way customers bank across all touchpoints: embracing the journey
- Taking a customer journey approach: achieving consistent experiences across all channels
- Enhancing digital propositions: always keeping the customer in mind
- Accelerating digital adoption: unlocking the power of customer journey analytics
- How can customer journeys be used to create an empathic culture?
Tuomas Manninen
Head of Design and Customer Experience , OP Financial Group
Panel discussion
Delivering the ultimate customer experience
• Putting yourself in the customer’s shoes: what are the most common pain points and how can they be solved?
• How are banks using feedback to improve customers ongoing user experience?
• Click and mortar: how are banks making digital and human touchpoints more streamlined and bringing them closer together?
• How are FinTechs and technology companies revolutionising the user experience and how can banks mirror this?
• What can be done to recover digital journeys that fail to complete?
Bernhard Bernhardsson
Head of Digital Banking , Arion Bank
Michael Anyfantakis
Head of Innovation Design , Lloyds Banking Group
Matt Ford
Chief Product Officer , Tandem
Chaired by
Abhijit Akerkar
Head of AI Business Integration , Lloyds Banking Group
Injecting some adrenaline into data analytics strategies
• How must data strategies change as a result of the combined effect of GDPR and PSD2?
• How can banks ensure that data and analytics strategies deliver actionable insights?
• Overcoming the system challenges: what further technological advances are set to ease data silo problems?
• What opportunities do new data sources, such as home assistants and wearables, present to better understand the customer?
Finbar Hage
Global Head of Data, AI & Analytics , Rabobank
Digital Transformation and the “Analytic Brain”
Mark Collingwood
MD Decisions Solutions, EMEA , FICO
Kate Winterflood
Client Partner , FICO
Panel discussion
AI and machine learning: the toolkit for the perfect customer journey
• Can the entire customer journey be underpinned by AI, if so, what will be the impact?
• Decrease in time, increase in efficiency: how does RPA deliver value for both the bank and the customer?
• How can AI automate the onboarding process?
• What future role do chatbots have in owning the customer relationship?
• How can Natural Language Processing improve the customer experience but also make them feel valued?
• What growing role does facial recognition technology have in banking?
Jan Thomas Lerstein
Head of Emerging Technologies , DNB
Finbar Hage
Global Head of Data, AI & Analytics , Rabobank
Lunch hosted by Salesforce
Customer Experience Track: From marketplace banking and lifestyle portals: redesigning the banking model | Technology Track: The rise of virtual assistants
The growth of the platform: a new epoch for customers
• Marketplace, platform, lifestyle banking: understanding the differences?
• What are the benefits of offering products and services from third parties, and even competitors?
• What digital complexities do you need to overcome to create a differentiating customer experience in platform banking?
• Finding the right products: what digital tools will customers demand in the future?
Frank Jan Risseeuw
Chief Executive Officer , Yolt
Panel discussion
The future of lifestyle portals: becoming an integral part of customers’ lives
• Lifestyle portals: what are the advantages of offering non-financial products?
• To what extent are lifestyle portals the answer to becoming an integral part of customers’ lives?
• When will we see diversified digital platforms, already dominate in China, hit the European market?
• How can banks use historical data to help them to choose what non-financial services should be added?
• What regulatory and technical hurdles are in the way of banks creating lifestyle propositions quickly?
Frank Jan Risseeuw
Chief Executive Officer , Yolt
Alina Agurida
Director - Digital Retail Banking , Raiffeisen Bank
Stephen Dury
Director - Innovation , Santander
Chaired by
Abhijit Akerkar
Head of AI Business Integration , Lloyds Banking Group
Case study | DNB
Delivering voice technology: a bank’s perspective
- Why should banks look to invest in voice technology?
- What purpose does voice technology serve when it comes to daily banking activities?
- What is the potential of automation with NLP
- Encouraging uptake in an emerging market: the key elements
Jan Thomas Lerstein
Head of Emerging Technologies , DNB
Abhilash Nair
AI Engineer , DNB
Revolutionise your consumer banking experience with AI and Machine Learning
Tiffany Carpenter
Head of Customer Intelligence , SAS
Panel discussion
Talk to me: understanding the potential of virtual assistants and chatbots
• How can virtual assistants improve customer experience, reduce human customer service costs and streamline a bank’s operations?
• When, if ever, will customers accept chatbots as their primary interaction with their bank?
• Chatbots on messaging platforms: are they set to overtake mobile apps?
• Do banks have the technological capacity to create an entirely automated banking experience?
• How will the customer relationship change when computers become the main channel of communication?
• Are virtual assistants the final ingredient to lifestyle portals?
• Can we expect a fully automated banking experience that is principally controlled by voice technology in the future?
Victor Trokoudes
Co-Founder and Chief Executive Officer , Plum
Abhilash Nair
AI Engineer , DNB
Refreshments
Innovation and agility
Closing keynote
The secret recipe: innovating at speed and to scale
Carlos Kuchkovsky
Chief Technology Officer, New Digital Business , BBVA
Chair's closing remarks and end of conference
Tickets
All tickets include:
2 day conference pass, lunch & refreshments and a drinks reception
Financial Services*
£995.00 + VAT
Standard
£1,395.00 + VAT
FINTECH RATE APPLICATION
If your organisation is a start-up at which has raised < €5 million in funding, < €2 million in annual revenues, and has been in business < 3 years you can apply for the FinTech Rate of €445*.
Convince your boss
More speakers = more content
We’ve added 33% more speakers this year to make sure that you’ll get the most value for money for your ticket. With global perspectives, you can learn from the successes, and mistakes, from the hands-on experiences of those at the forefront of the industry.
Open Banking masterclass
Open Banking is sending shockwaves across the industry – are you prepared for it? Whether you’re an open banking aficionado or novice, our dedicated track will help you benchmark yourself against your competitors and equip you with the knowledge of what’s in store for open-APIs.
Lightning pitches at FinTech Central
The UK boasts a seriously impressive FinTech scene. We’ve handpicked a selection of innovative start-ups to pitch to you to give you a sneak peek of the next Big Thing in banking. Make sure you meet them first to capitalise on their technological know-how.
Take control of your conference experience
Your team has the ability to create their own conference journey across four tracks on open banking, CX, FinTech and technology. With over 20 hours of content, you can streamline the conference to your team’s needs and business focus. Plus, with discounts for groups of 3 or more, no one in your team has to miss out.
Sponsorship
Connect with your audience
Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.
We can tailor any of the following to your needs:
Thought-leadership sessions
Hospitality packages
On-site event branding
One-to-one meetings
Exhibition space
2019 Sponsors
Content Corner
Venue details