Pushing the boundaries of digital banking innovation

25 – 26 June 2019 | etc. Venues St. Paul’s, London

ATTENDEES

400+

SPEAKERS

50+

BANKS

80+

COUNTRIES

40+

MoneyLIVE: Digital Banking 2019 brings together innovators and trendsetters to discuss the rapid advancement in technology and customer expectations in banking.

From the wider impact of open banking and APIs, to the unyielding power of AI and data analytics, we’ve got everything covered. Providing practical advice through case studies, development stories and panel discussions, this event is for senior executives to discover how technology is transforming banking as you know it! Strategies are formulated, partnerships are created and future trends are debated – join us in London on 25-26 June and make something of yourself in the banking sector.

Learn how your bank can succeed in the API economy and take away the tools you need to develop accessible and secure APIs

Understand the ways in which banks are using the value of data to personalise their products and better understand the customer

Meet the latest and brightest FinTechs revolutionising banking as you know it and find out where your business could be heading next

Delve into the latest technologies – explore voice technology’s ability to transform your business, and understand how to implement an AI solution for your organisation

Learn from over 50 senior speakers from across Europe and beyond, to measure yourself against how the biggest players in the global market are tackling the banking revolution

Meet with 400+ senior representatives from banks, challengers, FinTechs, tech giants and be a part of the conversation on where’s next for digital banking

“Brings together all the banking generations and throws them into a room with the alternatives – invariably thought provoking and engaging.”

Chief Executive Officer, Atom Bank

“A great overview of the key trends in our industry, with top notch speakers – a must go to keep up with the pace of such a fast moving industry"

Vice-President European Expansion & UK Managing Director, Fidor Bank

“A must-attend event in the banking industry’s calendar – packed to the rafters with senior-level speakers and exclusive insights!”

Managing Director – Personal Banking, Royal Bank of Scotland

"An excellent conference that delivered great insights from many key industry players on the challenges of preparing the banking industry for ongoing digital transformation!"

Chief Executive Officer, Trezeo

Speakers

Benoit Legrand, ING Bank - MoneyLIVE Events

Benoît Legrand

Chief Innovation Officer, ING Bank

Carlos Kuchkovsky BBVA

Carlos Kuchkovsky

Chief Technology Officer, New Digital Business, BBVA

Joseph Gordon, First Direct- MoneyLIVE Banking Events

Joseph Gordon

Head of First Direct, First Direct

Aidan Millar, DNB - MoneyLIVE Events

Aidan Millar

Chief Data Officer, DNB

Sunil Dixit - BBVA

Sunil Dixit

Managing Director, BBVA

Julian-Sawyer-Starling-Bank

Julian Sawyer

Chief Operating Officer, Starling Bank

Kevin Mountford Raisin

Kevin Mountford

Chief Executive Officer, Raisin UK

Lana Abdullayeva, Lloyds Banking Group - MoneyLIVE Banking Events

Lana Abdullayeva

Director, Open Banking & PSD2, Lloyds Banking Group

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Agenda

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Day One Tuesday, 25 June 2019

Day Two Wednesday, 26 June 2019

09.00

Welcome address & Chair's opening remarks

Session 1

The transformative power of open banking

09.10
Keynote address

The future of banking


Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

09.30
Fireside Chat | First Direct and Bud

Incumbent bank and agile start-up: how has the collaboration process fared?

Despite vast differences in culture and stature, First Direct and Bud have successfully partnered to deliver a common goal: to provide customers with an integrated offering of financial services products from across the market, including those from other providers. In this fireside chat, Nick Harrison and Jamie Campbell will discuss how the two parties co-created their standalone app ‘artha’, what challenges they overcame and how they co-manage the on-going partnership.


Nick Harrison, First Direct - MoneyLIVE Events
Nick Harrison

Commercial Director , First Direct

Jamie Campbell photo
Jamie Campbell

Head of Awareness , Bud

09.50

Navigating a sea of digital opportunities in an open banking climate


10.10
Leaders’ forum

Remaining an important part of the value chain in an open ecosystem

• What changes have we seen in the market as a result of banks becoming AISPs?
• Why should banks look to ensure that APIs are at the core of their proposition?
• Moving from a reactive to a proactive mind set: harnessing the full potential of APIs
• How have Open APIs enabled banks to own the customer relationship?
• How has the integration with FinTechs altered the value chain in banking?
• Overcoming the technological hurdles: what must be done?
• Looking ahead: how will the API economy evolve?


Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

Speaker Placeholder
Ashesh Jani

Head of Retail Banking – UK and Europe , ICICI Bank

Nick Harrison, First Direct - MoneyLIVE Events
Nick Harrison

Commercial Director , First Direct

Kevin Mountford Raisin
Kevin Mountford

Chief Executive Officer , Raisin UK

10.50

Refreshments

Session 2

Streams - Turquoise Stage | Jet Stage | Opal Stage

Turquoise Stage - Exploring new models in banking
Jet Stage - Leveraging the power of AI
Opal Stage - FinTech Central
11.20

Chair’s opening remarks


11.25

Championing open APIs and transforming revenue models

• How should revenue models be adapted to succeed in an open-API led environment?
• Adopting the right models: from subscription-based APIs to pay-per-use
• How will banks deliver value in an open architecture climate?
• Do banks possess the capabilities required for this new era, if not, what are they lacking?


Jitendra Tekchandani
Jitendra Tekchandani

Head of Open Banking Delivery , DBS Bank

11.45

Facilitating the use of open APIs in the digital age


12.05

The growth and potential of APIs in business banking

• How are APIs set to revolutionise this area of banking?
• Creating a central ‘hub’ for businesses to control a range of assets: where can banks start?
• Which areas of business banking are most ripe for transformation by FinTechs?
• When can we expect the uptake of APIs in business banking to take off


Susan French, BBVA - MoneyLIVE Events
Susan French

Head of Product , BBVA Open Platform

12.25
Panel discussion

Understanding the wider impact of the API economy in financial services

• What can banks learn from the Tech Titans who already use APIs to their advantage?
• What regulation might we expect around the pricing of APIs?
• The impact of priced APIs: how will FinTechs fare in this new landscape?
• Will banks fail to deliver innovative products if FinTechs and TPPs are priced out of accessing APIs?
• What problems may arise when revenue models are largely dependent on software and technology built from scratch?
• How can banks anticipate and be prepared for when these problems inevitably arise?


Jitendra Tekchandani
Jitendra Tekchandani

Head of Open Banking Delivery , DBS Bank

Matthew Hunt

Chief Operating Officer , New Payment System Operator

Lana Abdullayeva, Lloyds Banking Group - MoneyLIVE Banking Events
Lana Abdullayeva

Director, Open Banking & PSD2 , Lloyds Banking Group

George Militiadous - HSBC
George Miltiadous

Head of Open Banking Delivery , HSBC

11.20

Chair’s opening remarks


11.25

AI: pushing the boundaries of banking

• Uncovering a wealth of opportunity in artificial intelligence: what impact will it have on banking over the next ten years?
• The convergence of Big Data and AI: how will this transform the customer experience?
• From RPA to artificial intelligence: what roadblocks can banks expect to encounter?
• Increasing staff efficiency: understanding how AI can truly support internal operations


Ash Booth, HSBC - MoneyLIVE Events
Ash Booth

Head of Artificial Intelligence , HSBC

11.45

Managing financial risk with AI


Speaker Placeholder
TBC

Senior Representative , Feedzai

12.05

Mitigating the threat of credit risk through AI

• How can AI use both historical and real-time data to better evaluate default risk probability?
• Accurately assessing credit risk: what significant and actionable insights can AI provide?
• Justifying the costs: ensuring a substantial and sustainable ROI when investing in AI in the risk arena


Radek Litynski - mBank
Radek Litynski

Head of Processes and Risk Measurement Department , mBank

12.25
Panel discussion

Implementing large-scale AI solutions: lessons in delivery

• Which areas of banking are most ready for AI execution and disruption?
• What problems arise when AI solutions are used to a larger scale?
• Can the data that is needed to implement AI be easily accessed without technological, contractual or other impediments?
• Designing an AI strategy that stands the test of time: what are the key issues?
• What internal structural changes are needed for AI to flourish?
• What are the advantages of implementing an AI strategy that is adaptable to change for the long term?


Ash Booth, HSBC - MoneyLIVE Events
Ash Booth

Head of Artificial Intelligence , HSBC

Paul Clark, Tandem - MoneyLIVE Events
Paul Clark

Chief Technology Officer , Tandem

Angel Serrano

Head of Data Science , Santander

11.20

Chair’s opening remarks

This session is dedicated to exploring the best and brightest start-ups in the FinTech scene. Network with your peers and sit back and listen to the latest innovative start-ups pitch to you. A series of hand-picked FinTechs will each have 10 minutes to explain their business to the audience, with questions to be taken following the presentations.


11.30

Pitch 1 | Ernit


Soren Nielsen - Ernit - MoneyLIVE Digital Banking
Soren Nielsen

Chief Executive Officer , Ernit

11.40

Pitch 2 | Moneymailme


Mihai Ivascu MoneyMailMe
Mihai Ivascu

Chief Executive Officer , Moneymailme

11.50

Pitch 3| Paytweak


Thierry Meimoun
Thierry Meimoun

Chief Executive Officer, Founder , Paytweak

12.00

Pitch 4 | Countingup


Tim Fouracre

Founder, Chief Executive Officer , Countingup

12.10

Pitch 5 | Railsbank


Nigel Verdon Railsbank
Nigel Verdon

Chief Executive Officer and Co-founder , Railsbank

12.20

Pitch 6 | A Reg-Tech company, formed to provide consent and preference management


12.30

Pitch 7 | Providing barcode-scanning payments via smartphone devices


12.40
Voting

Choose your favourite pitch!


13.00

Lunch

Session 3

Streams - Turquoise Stage | Jet Stage | Opal Stage

Turquoise Stage - The technicalities: developing and implementing API standards’
Jet Stage - Navigating the new data ecosystem
Opal Stage - FinTech Central
14.15

Meeting the RTS deadline: lessons in delivery

• What have been the main challenges in meeting the Regulatory Technical Standards?
• A safety net: creating fallback systems in the event of API failure
• How are banks balancing the heightened security measures of Strong Customer Authentication without impeding the customer experience?
• ‘Frictionless flows’: under what circumstances can two factor authentication be exempted?


https://marketforcelive.com/money-live/wp-content/uploads/sites/4/2017/10/Caroline-Ambrose.jpg
Caroline Ambrose

Open Banking Director, Barclays Bank

14.35

The key ingredients to creating and maintaining APIs


14.55
Panel discussion

Developing APIs fit for purpose: creative, accessible and secure

• Why might APIs fail and how can this be prevented?
• How can APIs be tested with basic data sets before scaling up their usage quickly and effectively?
• How feasible is it for banks to monitor the APIs availability, security and performance?
• What are the technical challenges that FinTechs face when trying to collaborate across multiple banks and their varying APIs?
• What impact does the lack of standardisation have on banks, FinTechs and customers?
• How can banks create APIs quickly and efficiently but still fit for purpose?


https://marketforcelive.com/money-live/wp-content/uploads/sites/4/2017/10/Caroline-Ambrose.jpg
Caroline Ambrose

Open Banking Director, Barclays Bank

Susan French, BBVA - MoneyLIVE Events
Susan French

Head of Product , BBVA Open Platform

Wincie Wong RBS
Wincie Wong

Digital Propositions Lead , Royal Bank of Scotland

Mark Curran photo
Mark Curran

Director of Payments and Open Banking , CYBG

14.15

Data management for a new epoch

  • How can data be better collected, stored and processed to align with the banks’ business strategy?
  • Collecting data from new channels: voice, messenger platforms and beyond
  • What steps can be made to reduce data being replicated?
  • What wider benefits come when data is properly managed?

 


Cameron Craig, HSBC Bank
Cameron Craig - HSBC

Group Head of Data Privacy , HSBC

14.35

Constructing a robust and secure data strategy


14.55
Panel discussion

Using a treasure trove of data to its full potential: value and security

• What third parties would find the data that banks own particularly valuable?
• What non-monetary benefits are there for allowing third parties to access a bank’s data?
• Do banks need to get consent from customers to sell the anonymised data they own?
• Treading a fine line: when does selling data become unethical?
• Is cloud computing still regarded as the safest way to store and manage data?
• What measures are being put in place in order to protect the large amount of data banks hold?


Cameron Craig, HSBC Bank
Cameron Craig - HSBC

Group Head of Data Privacy , HSBC

Aidan Millar, DNB - MoneyLIVE Events
Aidan Millar

Chief Data Officer , DNB

14.00

This session is dedicated to exploring the best and brightest start-ups in the FinTech scene. Network with your peers and sit back and listen to the latest innovative start-ups pitch to you. A series of hand-picked FinTechs will each have 10 minutes to explain their business to the audience, with questions to be taken following the presentations. Further pitches to be announced.

Want to apply to pitch? Email conferences@ marketforcelive.com to get your voice heard!


15.00
Voting

Choose your favourite pitch!


15.30

Refreshments

Session 4

The future of banking – from telecoms to Tech Titans

16.00

To infinity and beyond: launching the Chinese payment model

• The next steps of the mobile payments revolution: lessons from the Chinese market
• “A super lifestyle app for the masses”: converging customers’ social, retail and financial lives
• Providing contextual, value-added services around payments: what role can data and AI play?
• Blockchain, AI, Security, IoT and Cloud Computing: a recipe for payments success?


16.20

Disruption and the future of banking: making it happen


16.40
Case study

The perfect storm of digitalisation, open banking and widespread mobile banking adoption rates should see telecom operators in a strong position to take on the traditional banks. This case study will outline how companies are tackling the competitive banking market with their 100% mobile challenger bank.


17.00

Chair’s closing remarks followed by drinks reception

09.15

Chair’s opening remarks

Session 5

Session Five: The complete digital experience

09.20
Keynote address

Attracting customers with instant and effortless banking


Julian-Sawyer-Starling-Bank
Julian Sawyer

Chief Operating Officer , Starling Bank

09.40

Using digitalisation for the long term future to benefit the customer


10.00
Interview | CYBG

• How will CYBG look to improve the digital experience for both sets of customers after the merger?
• Smooth transition: what strategies will minimise the impact to customers during the acquisition?
• How can the bank begin to roll out new, digital-based products to a wider audience?


Fergus Murphy CYBG
Fergus Murphy

Group Customer Value Director , CYBG

10.20
Leaders’ forum

Becoming an essential part of customer’s daily routine

• To what extent is becoming an AISP vital to retaining customer relationships?
• What value are customers genuinely looking for from their bank today?
• How are banks meeting the digital experiences and expectations formed by GAFA?
• What value-added services can banks offer through digital channels?
• Moving beyond the millennial hype: how can digital banks appeal to older generations?
• Is marketplace banking the answer when trying to meet the demands of today’s customers?
• How might additional channels such as voice help customers interact with banks more frequently?


Julian-Sawyer-Starling-Bank
Julian Sawyer

Chief Operating Officer , Starling Bank

Fergus Murphy CYBG
Fergus Murphy

Group Customer Value Director , CYBG

Joseph Gordon, First Direct- MoneyLIVE Banking Events
Joseph Gordon

Head of First Direct , First Direct

Sunil Dixit - BBVA
Sunil Dixit

Managing Director , BBVA

11:00

Refreshments

Session 6

Streams - Turquoise Stage | Jet Stage

Turquoise Stage - Forming cohesive and unbroken digital experiences
Jet Stage - Next-level customer insights provided by innovative digital technology
11.30

Fast, painless and secure: customer onboarding as it should be

• What are established players doing in response to pain-free and instant onboarding offered by neobanks?
• How is human interaction becoming an increasingly less frequent but more important tool for onboarding processes?
• What role can biometrics play in solving some of the problems faced by customers when onboarding?


Pella Frost, TSB Bank - MoneyLIVE Events
Pella Frost

Head of Strategy and Customer Experience, Products , TSB Bank

11.50

Rapidly delivering business value in a constantly changing market


12.10

The power of digital identities: creating a smoother onboarding process

• When will we see an uptake of digital identities in the UK and how can banks prepare for them?
• What impact will this have to the customer onboarding process?
• Conducting banking activities digitally: how will the eIDAS legislation help transform the way customers bank?
• To what extent can blockchain help transform the digital identity process?


12.30
Panel discussion

Delivering the ultimate customer experience

• Putting yourself in the customer’s shoes: what are the most common pain points and how can they be solved?
• How are banks using feedback to improve customers ongoing user experience?
• Click and mortar: how are banks making digital and human touchpoints more streamlined and bringing them closer together?
• How are FinTechs and technology companies revolutionising the user experience and how can banks mirror this?
• What can be done to recover digital journeys that fail to complete?


Pella Frost, TSB Bank - MoneyLIVE Events
Pella Frost

Head of Strategy and Customer Experience, Products , TSB Bank

Bernhard Bernhardsson, Arion Bank - MoneyLIVE Events
Bernhard Bernhardsson

Head of Digital Banking , Arion Bank

11.30

Injecting some adrenaline into data analytics strategies

• How must data strategies change as a result of the combined effect of GDPR and PSD2?
• How can banks ensure that data and analytics strategies deliver actionable insights?
• Overcoming the system challenges: what further technological advances are set to ease data silo problems?
• What opportunities do new data sources, such as home assistants and wearables, present to better understand the customer?


11.50

Facilitating the latest technology to create new customer insights


12.10
Becoming the ‘Bank of One’: building personalisation to deepen customer interactions

• Harnessing the power of predictive analytics to discover individual customer preferences
• To what extent are customers demanding a hyper-personalised marketing strategy when it comes to their finances?
• The age of immediacy: using real-time data and analytical strategies to deliver instant gratification to customers


Jonathan Law - AIB Group
Jonathan Law

Head of Customer Segment Strategy , AIB Group

12.30
Panel discussion

AI and machine learning: the toolkit for the perfect customer journey

• Can the entire customer journey be underpinned by AI, if so, what will be the impact?
• Decrease in time, increase in efficiency: how does RPA deliver value for both the bank and the customer?
• How can AI automate the onboarding process?
• What future role do chatbots have in owning the customer relationship?
• How can Natural Language Processing improve the customer experience but also make them feel valued?
• What growing role does facial recognition technology have in banking?


Jan Thomas Lerstein, DNB - MoneyLIVE Events
Jan Thomas Lerstein

Head of Emerging Technologies , DNB

Terry Cordeiro, Lloyds - MoneyLIVE Events
Terry Cordeiro

Head of Applied Science & Intelligent Products , Lloyds Banking Group

13.00

Lunch

Session 7

Streams - Turquoise Stage | Jet Stage

Turquoise Stage - From marketplace banking and lifestyle portals: redesigning the banking model
Jet Stage - The rise of virtual assistants
14.15

The growth of the platform: a new epoch for customers

• Marketplace, platform, lifestyle banking: understanding the differences?
• What are the benefits of offering products and services from third parties, and even competitors?
• What digital complexities do you need to overcome to create a differentiating customer experience in platform banking?
• Finding the right products: what digital tools will customers demand in the future?


Frank Jan Risseeuw, Yolt - MoneyLIVE Banking Events
Frank Jan Risseeuw

Chief Executive Officer , Yolt

14.35

The future is now: a marketplace-driven world of banking


14.55
Panel discussion

The future of lifestyle portals: becoming an integral part of customers’ lives

• Lifestyle portals: what are the advantages of offering non-financial products?
• To what extent are lifestyle portals the answer to becoming an integral part of customers’ lives?
• When will we see diversified digital platforms, already dominate in China, hit the European market?
• How can banks use historical data to help them to choose what non-financial services should be added?
• What regulatory and technical hurdles are in the way of banks creating lifestyle propositions quickly?


Frank Jan Risseeuw, Yolt - MoneyLIVE Banking Events
Frank Jan Risseeuw

Chief Executive Officer , Yolt

Alina Agurida, Raiffeisen Bank - MoneyLIVE Events
Alina Agurida

Director, Digital Retail Banking , Raiffeisen Bank

14.15

Voice assistants: the next big channel?

• Why should banks look to invest in voice technology?
• What purpose does voice technology serve when it comes to daily banking activities?
• How can banks incorporate customer expectations and demands into the skill development process?
• Encouraging uptake in an emerging market: the key elements


Izayana Navas, RBC - MoneyLIVE Events
Izayana Navas

Director of Product Development , Royal Bank of Canada

14.35

Understanding the place of chatbots in your contact ecosystem


14.55
Panel discussion

Talk to me: understanding the potential of virtual assistants and chatbots

• How can virtual assistants improve customer experience, reduce human customer service costs and streamline a bank’s operations?
• When, if ever, will customers accept chatbots as their primary interaction with their bank?
• Chatbots on messaging platforms: are they set to overtake mobile apps?
• Do banks have the technological capacity to create an entirely automated banking experience?
• How will the customer relationship change when computers become the main channel of communication?
• Are virtual assistants the final ingredient to lifestyle portals?
• Can we expect a fully automated banking experience that is principally controlled by voice technology in the future?


Izayana Navas, RBC - MoneyLIVE Events
Izayana Navas

Director of Product Development , Royal Bank of Canada

Victore Trokoudes picture
Victor Trokoudes

Co-Founder and Chief Executive Officer , Plum

15.30

Refreshments

Session 8

Innovation and agility

16.00

The key ingredients require to help banks innovate quickly and efficiently


16.20
Closing keynote

The secret recipe: innovating at speed and to scale

 


Carlos Kuchkovsky BBVA
Carlos Kuchkovsky

Chief Technology Officer, New Digital Business , BBVA

16.40

Chair's closing remarks and end of conference

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Venue details

etc.venues, St Paul's, London

etc.venues St Paul's

200 Aldersgate, St. Pauls, London EC1A 4HD

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