Pushing the boundaries of digital banking innovation

25 – 26 June 2019 | etc. Venues St. Paul’s, London

Digital Banking 2019 unpacks the rapid advancement in technology and customer expectations in banking.

From the wider impact of open banking and APIs, to the unyielding power of AI and data analytics, we’ve got everything covered. Providing practical advice through case studies, development stories and panel discussions, this event is for senior executives to discover how technology is transforming banking as you know it.

Conference Themes

Open Banking

The opening up of APIs in banking has left us with more questions than answers and even more problems than solutions! We know you’re trying to figure out how to succeed in an open ecosystem so we’ve got an entire stage focussing on the transformative power of open banking.

Customer Experience

“It’s all about the customer experience!” We know you’ve heard this countless numbers of times before but have you actually found a way to truly radicalise your CX strategy? We’ve brought together a series of banking CXperts to support you on your journey to CX nirvana.

Technology

We MoneyLOVE all things tech! After all, what would digital banking be without it? We have a whole stage dedicated to the most exciting and dynamic FinTech start-ups, with all the AI and virtual assistant content on offer and even a case study on quantum computing and much more.

Speakers

Benoit Legrand, ING Bank - MoneyLIVE Events

Benoît Legrand

Chief Innovation Officer, ING Bank

Carlos Kuchkovsky BBVA

Carlos Kuchkovsky

Chief Technology Officer, New Digital Business, BBVA

Aidan Millar, DNB - MoneyLIVE Events

Aidan Millar

Chief Data Officer, DNB

Joseph Gordon, First Direct- MoneyLIVE Banking Events

Joseph Gordon

Head of First Direct, First Direct

Izayana Navas, RBC - MoneyLIVE Events

Izayana Navas

Director of Product Development, Royal Bank of Canada

Julian-Sawyer-Starling-Bank

Julian Sawyer

Chief Operating Officer, Starling Bank

Lana Abdullayeva, Lloyds Banking Group - MoneyLIVE Banking Events

Lana Abdullayeva

Director, Open Banking & PSD2, Lloyds Banking Group

Shefali Gupta

Executive Director, DBS Bank

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ATTENDEES

400+

SPEAKERS

50+

BANKS

80+

COUNTRIES

40+

Agenda

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Day One Tuesday, 25 June 2019

Day Two Wednesday, 26 June 2019

Welcome address & Chair's opening remarks

Session 1

The transformative power of open banking

Keynote address

The future of banking

The bank went through quite a journey since its launch of ING Direct, the first digital bank in the world, 20 years ago to the digital transformation to a banking platform it’s going through now. How does a big organisation successfully creates a start-up culture and how do you implement a truly customer-centric mentality? What are the key elements an organisation has to deal with to make sure tens of thousands of employees transform as well? And how to deal with the competition of bigtech and smaller fintech companies?


Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

Case study | First Direct

Incumbent bank and agile start-up: how has the collaboration process fared?

Despite vast differences in culture and stature, First Direct and Bud have successfully partnered to deliver a common goal: to provide customers with an integrated offering of financial services products from across the market, including those from other providers. In this case study, Nick Harrison will discuss how the two parties co-created their standalone app ‘artha’, what challenges they overcame and how they co-manage the on-going partnership.


Nick Harrison, First Direct - MoneyLIVE Events
Nick Harrison

Commercial Director , First Direct

Leaders’ forum

Remaining an important part of the value chain in an open ecosystem

• What changes have we seen in the market as a result of banks becoming AISPs?
• Why should banks look to ensure that APIs are at the core of their proposition?
• Moving from a reactive to a proactive mind set: harnessing the full potential of APIs
• How have Open APIs enabled banks to own the customer relationship?
• How has the integration with FinTechs altered the value chain in banking?
• Overcoming the technological hurdles: what must be done?
• Looking ahead: how will the API economy evolve?


Benoit Legrand, ING Bank - MoneyLIVE Events
Benoît Legrand

Chief Innovation Officer , ING Bank

Speaker Placeholder
Ashesh Jani

Head of Retail Banking – UK and Europe , ICICI Bank

Nick Harrison, First Direct - MoneyLIVE Events
Nick Harrison

Commercial Director , First Direct

Kevin Mountford Raisin - MoneyLIVE Banking Conference
Kevin Mountford

Chief Executive Officer , Raisin UK

Session 2

Open Banking Track: Exploring new models in banking | Technology Track: Leveraging the power of AI | FinTech Central

Open Banking Track: Exploring new models in banking
Technology Track: Leveraging the power of AI
FinTech Central

Championing open APIs and transforming revenue models

• How should revenue models be adapted to succeed in an open-API led environment?
• Adopting the right models: from subscription-based APIs to pay-per-use
• How will banks deliver value in an open architecture climate?
• Do banks possess the capabilities required for this new era, if not, what are they lacking?


Jitendra Tekchandani, DBS - MoneyLIVE banking conference
Jitendra Tekchandani

Head of Open Banking Delivery , DBS Bank

The growth and potential of APIs in business banking

• How are APIs set to revolutionise this area of banking?
• Creating a central ‘hub’ for businesses to control a range of assets: where can banks start?
• Which areas of business banking are most ripe for transformation by FinTechs?
• When can we expect the uptake of APIs in business banking to take off


Susan French, BBVA - MoneyLIVE Events
Susan French

Head of Product , BBVA Open Platform

Panel discussion

Understanding the wider impact of the API economy in financial services

• What can banks learn from the Tech Titans who already use APIs to their advantage?
• What regulation might we expect around the pricing of APIs?
• The impact of priced APIs: how will FinTechs fare in this new landscape?
• Will banks fail to deliver innovative products if FinTechs and TPPs are priced out of accessing APIs?
• What problems may arise when revenue models are largely dependent on software and technology built from scratch?
• How can banks anticipate and be prepared for when these problems inevitably arise?


Jitendra Tekchandani, DBS - MoneyLIVE banking conference
Jitendra Tekchandani

Head of Open Banking Delivery , DBS Bank

Lana Abdullayeva, Lloyds Banking Group - MoneyLIVE Banking Events
Lana Abdullayeva

Director, Open Banking & PSD2 , Lloyds Banking Group

George Militiadous - HSBC
George Miltiadous

Head of Open Banking Delivery , HSBC

Toby Sheldon, New Payment System Operator - MoneyLIVE banking conference
Toby Sheldon

Director of Communications , New Payment System Operator

11.25

AI: pushing the boundaries of banking

• Uncovering a wealth of opportunity in artificial intelligence: what impact will it have on banking over the next ten years?
• The convergence of Big Data and AI: how will this transform the customer experience?
• From RPA to artificial intelligence: what roadblocks can banks expect to encounter?
• Increasing staff efficiency: understanding how AI can truly support internal operations


Ash Booth, HSBC - MoneyLIVE Events
Ash Booth

Head of Artificial Intelligence , HSBC

Managing financial risk with AI


Speaker Placeholder
TBC

Senior Representative , Feedzai

Mitigating the threat of credit risk through AI

• How can AI use both historical and real-time data to better evaluate default risk probability?
• Accurately assessing credit risk: what significant and actionable insights can AI provide?
• Justifying the costs: ensuring a substantial and sustainable ROI when investing in AI in the risk arena


Radek Litynski - mBank
Radek Litynski

Head of Processes and Risk Measurement Department , mBank

Panel discussion

Implementing large-scale AI solutions: lessons in delivery

• Which areas of banking are most ready for AI execution and disruption?
• What problems arise when AI solutions are used to a larger scale?
• Can the data that is needed to implement AI be easily accessed without technological, contractual or other impediments?
• Designing an AI strategy that stands the test of time: what are the key issues?
• What internal structural changes are needed for AI to flourish?
• What are the advantages of implementing an AI strategy that is adaptable to change for the long term?


Ash Booth, HSBC - MoneyLIVE Events
Ash Booth

Head of Artificial Intelligence , HSBC

Paul Clark, Tandem - MoneyLIVE Events
Paul Clark

Chief Technology Officer , Tandem

Angel Serrano, Santander - MoneyLIVE banking conference
Angel Serrano

Head of Data Science , Santander

Chair’s opening remarks

This session is dedicated to exploring the best and brightest start-ups in the FinTech scene. Network with your peers and sit back and listen to the latest innovative start-ups pitch to you. A series of hand-picked FinTechs will each have 10 minutes to explain their business to the audience, with questions to be taken following the presentations.


Helene Panzarino, Rainmaking Colab - MoneyLIVE Banking Events
Helene Panzarino

Managing Director , SBC Colab

Pitch 1 | Ernit


Soren Nielsen - Ernit - MoneyLIVE Digital Banking
Soren Nielsen

Chief Executive Officer , Ernit

Pitch 2 | Moneymailme


Mihai Ivascu MoneyMailMe
Mihai Ivascu

Chief Executive Officer , Moneymailme

Pitch 3 | Paytweak


Thierry Meimoun
Thierry Meimoun

Chief Executive Officer, Founder , Paytweak

Pitch 4 | Countingup


Tim Fouracre

Founder, Chief Executive Officer , Countingup

Pitch 5 | Railsbank


Nigel Verdon Railsbank
Nigel Verdon

Chief Executive Officer and Co-founder , Railsbank

Pitch 6 | MyBucks


Fernando Oltra, MyBucks - MoneyLIVE Banking Conference
Fernando Oltra

Head of Investor Relations , MyBucks

Pitch 7 | DataSine


Igor Volzhanin, DataSine - MoneyLIVE banking conference
Igor Volzhanin

Chief Executive Officer , DataSine

Voting

Choose your favourite pitch!


Session 3

Open Banking Track: Developing and implementing API standards | Technology Track: Navigating the new data ecosystem

Open Banking Track: The technicalities: developing and implementing API standards
Technology Track: Navigating the new data ecosystem
FinTech Central

Meeting the RTS deadline: lessons in delivery

• What have been the main challenges in meeting the Regulatory Technical Standards?
• A safety net: creating fallback systems in the event of API failure
• How are banks balancing the heightened security measures of Strong Customer Authentication without impeding the customer experience?
• ‘Frictionless flows’: under what circumstances can two factor authentication be exempted?


https://marketforcelive.com/money-live/wp-content/uploads/sites/4/2017/10/Caroline-Ambrose.jpg
Caroline Ambrose

Open Banking Director, Barclays Bank

Digital Lending: Driving the Next Wave of Loan Innovation


Taylor Adkins, Cloud Lending, MoneyLIVE Conference Speaker
Taylor Adkins

Global VP of Product , Cloud Lending

Panel discussion

Developing APIs fit for purpose: creative, accessible and secure

• Why might APIs fail and how can this be prevented?
• How can APIs be tested with basic data sets before scaling up their usage quickly and effectively?
• How feasible is it for banks to monitor the APIs availability, security and performance?
• What are the technical challenges that FinTechs face when trying to collaborate across multiple banks and their varying APIs?
• What impact does the lack of standardisation have on banks, FinTechs and customers?
• How can banks create APIs quickly and efficiently but still fit for purpose?


https://marketforcelive.com/money-live/wp-content/uploads/sites/4/2017/10/Caroline-Ambrose.jpg
Caroline Ambrose

Open Banking Director, Barclays Bank

Susan French, BBVA - MoneyLIVE Events
Susan French

Head of Product , BBVA Open Platform

Wincie Wong RBS
Wincie Wong

Digital Propositions Lead , Royal Bank of Scotland

Mark Curran photo
Mark Curran

Director of Payments and Open Banking , CYBG

Data management for a new epoch

  • How can data be better collected, stored and processed to align with the banks’ business strategy?
  • Collecting data from new channels: voice, messenger platforms and beyond
  • What steps can be made to reduce data being replicated?
  • What wider benefits come when data is properly managed?

 


Cameron Craig, HSBC Bank
Cameron Craig - HSBC

Group Head of Data Privacy , HSBC

Panel discussion

Using a treasure trove of data to its full potential: value and security

• What third parties would find the data that banks own particularly valuable?
• What non-monetary benefits are there for allowing third parties to access a bank’s data?
• Do banks need to get consent from customers to sell the anonymised data they own?
• Treading a fine line: when does selling data become unethical?
• Is cloud computing still regarded as the safest way to store and manage data?
• What measures are being put in place in order to protect the large amount of data banks hold?


Cameron Craig, HSBC Bank
Cameron Craig - HSBC

Group Head of Data Privacy , HSBC

Aidan Millar, DNB - MoneyLIVE Events
Aidan Millar

Chief Data Officer , DNB

Pitch 8 | Investsuite


Chris Eichhorn, Investsuite - MoneyLIVE banking conference
Chris Eichhorn

Business Development , Investsuite

Pitch 9 | Gratifu


Benjamin Burg - Gratifu
Benjamin Burg

Chief Executive Officer , Gratifu

Pitch 10 | LeapIN


Meelik Gornoi - LeapIN
Meelik Gornoi

Project Lead , LeapIN

Pitch 11 | Finimize


Nikolaus Wenzl - Finimize
Nikolaus Wenzl

Vice President – Business Development , Finimize

Pitch 12 | Bofink


Joachim Ronneback Thomson - Bofink
Joachim Ronneback Thomson

Founder and Chief Executive Officer , Bofink

Pitch 13 | ShieldPay


Peter Janes - ShieldPay
Peter Janes

Founder and Chief Executive Officer , ShieldPay

Pitch 14 | Blockbonds


Jens Spenn - Blockbonds
Jens Glaso

Chief Executive Officer , Blockbonds

Voting

Choose your favourite pitch!


Session 4

Session Four: Supersonic Banking

Case study | Barclays

Preparing for quantum computing in banking


Lee Braine, Barclays - MoneyLIVE banking conference
Lee Braine

Director – Innovation and Engineering, Chief Technology Office , Barclays

Combining psychology with futurology: anticipating future technology for customers and organisations


The future of platform banking


End of Day One followed by drinks reception

Chair’s opening remarks

Session 5

Session Five: The complete digital experience

Keynote address

Attracting customers with instant and effortless banking


Julian-Sawyer-Starling-Bank
Julian Sawyer

Chief Operating Officer , Starling Bank

Leaders’ forum

Becoming an essential part of customer’s daily routine

• To what extent is becoming an AISP vital to retaining customer relationships?
• What value are customers genuinely looking for from their bank today?
• How are banks meeting the digital experiences and expectations formed by GAFA?
• What value-added services can banks offer through digital channels?
• Moving beyond the millennial hype: how can digital banks appeal to older generations?
• Is marketplace banking the answer when trying to meet the demands of today’s customers?
• How might additional channels such as voice help customers interact with banks more frequently?


Julian-Sawyer-Starling-Bank
Julian Sawyer

Chief Operating Officer , Starling Bank

Joseph Gordon, First Direct- MoneyLIVE Banking Events
Joseph Gordon

Head of First Direct , First Direct

Sunil Dixit - BBVA
Sunil Dixit

Managing Director , BBVA

Session 6

Customer Experience Track: Forming cohesive and unbroken digital experiences | Technology Track: Next-level customer insights provided by innovative digital technology

Customer Experience Track: Forming cohesive and unbroken digital experience
Technology Track: Next-level customer insights provided by innovative digital technology

Fast, painless and secure: customer onboarding as it should be

• What are established players doing in response to pain-free and instant onboarding offered by neobanks?
• How is human interaction becoming an increasingly less frequent but more important tool for onboarding processes?
• What role can biometrics play in solving some of the problems faced by customers when onboarding?


Pella Frost, TSB Bank - MoneyLIVE Events
Pella Frost

Head of Strategy and Customer Experience, Products , TSB Bank

Case Study | DBS

The future of customer operations: powered by customer science and a digital workforce

Shefali Gupta from DBS tells the story of the bank’s compelling comeback: rising from the bottom of Customer Experience scores in 2009 to the top of the CX charts in 2013. Through a “Control Tower” that tells everything we need to know to create exceptional customer journeys in real time, Shefali uncovers the future of customer operations, and how to build the right digital workforce with a customer centric mind-set.


Shefali Gupta

Executive Director , DBS Bank

Panel discussion

Delivering the ultimate customer experience

• Putting yourself in the customer’s shoes: what are the most common pain points and how can they be solved?
• How are banks using feedback to improve customers ongoing user experience?
• Click and mortar: how are banks making digital and human touchpoints more streamlined and bringing them closer together?
• How are FinTechs and technology companies revolutionising the user experience and how can banks mirror this?
• What can be done to recover digital journeys that fail to complete?


Pella Frost, TSB Bank - MoneyLIVE Events
Pella Frost

Head of Strategy and Customer Experience, Products , TSB Bank

Bernhard Bernhardsson, Arion Bank - MoneyLIVE Events
Bernhard Bernhardsson

Head of Digital Banking , Arion Bank

Shefali Gupta

Executive Director , DBS Bank

Injecting some adrenaline into data analytics strategies

• How must data strategies change as a result of the combined effect of GDPR and PSD2?
• How can banks ensure that data and analytics strategies deliver actionable insights?
• Overcoming the system challenges: what further technological advances are set to ease data silo problems?
• What opportunities do new data sources, such as home assistants and wearables, present to better understand the customer?


Finbar Hage, Rabobank - MoneyLIVE banking conference
Finbar Hage

Global Head of Data, AI & Analytics , Rabobank

Becoming the ‘Bank of One’: building personalisation to deepen customer interactions

• Harnessing the power of predictive analytics to discover individual customer preferences
• To what extent are customers demanding a hyper-personalised marketing strategy when it comes to their finances?
• The age of immediacy: using real-time data and analytical strategies to deliver instant gratification to customers


Jonathan Law - AIB Group
Jonathan Law

Head of Customer Segment Strategy , AIB Group

Panel discussion

AI and machine learning: the toolkit for the perfect customer journey

• Can the entire customer journey be underpinned by AI, if so, what will be the impact?
• Decrease in time, increase in efficiency: how does RPA deliver value for both the bank and the customer?
• How can AI automate the onboarding process?
• What future role do chatbots have in owning the customer relationship?
• How can Natural Language Processing improve the customer experience but also make them feel valued?
• What growing role does facial recognition technology have in banking?


Jan Thomas Lerstein, DNB - MoneyLIVE Events
Jan Thomas Lerstein

Head of Emerging Technologies , DNB

Terry Cordeiro, Lloyds - MoneyLIVE Events
Terry Cordeiro

Head of Applied Science & Intelligent Products , Lloyds Banking Group

Jonathan Orritt, Santander - MoneyLIVE banking conference
Jonathan Orritt

Data Scientist , Santander

Lunch hosted by Salesforce

Session 7

Customer Experience Track: From marketplace banking and lifestyle portals: redesigning the banking model | Technology Track: The rise of virtual assistants

Customer Experience Track: From marketplace banking and lifestyle portals: redesigning the banking model
Technology Track: The rise of virtual assistants

The growth of the platform: a new epoch for customers

• Marketplace, platform, lifestyle banking: understanding the differences?
• What are the benefits of offering products and services from third parties, and even competitors?
• What digital complexities do you need to overcome to create a differentiating customer experience in platform banking?
• Finding the right products: what digital tools will customers demand in the future?


Frank Jan Risseeuw, Yolt - MoneyLIVE Banking Events
Frank Jan Risseeuw

Chief Executive Officer , Yolt

Panel discussion

The future of lifestyle portals: becoming an integral part of customers’ lives

• Lifestyle portals: what are the advantages of offering non-financial products?
• To what extent are lifestyle portals the answer to becoming an integral part of customers’ lives?
• When will we see diversified digital platforms, already dominate in China, hit the European market?
• How can banks use historical data to help them to choose what non-financial services should be added?
• What regulatory and technical hurdles are in the way of banks creating lifestyle propositions quickly?


Frank Jan Risseeuw, Yolt - MoneyLIVE Banking Events
Frank Jan Risseeuw

Chief Executive Officer , Yolt

Alina Agurida, Raiffeisen Bank - MoneyLIVE Events
Alina Agurida

Director, Digital Retail Banking , Raiffeisen Bank

Stephen Dury, Santander - MoneyLIVE Banking Events
Stephen Dury

Head Innovation , Santander

Voice assistants: the next big channel?

• Why should banks look to invest in voice technology?
• What purpose does voice technology serve when it comes to daily banking activities?
• How can banks incorporate customer expectations and demands into the skill development process?
• Encouraging uptake in an emerging market: the key elements


Izayana Navas, RBC - MoneyLIVE Events
Izayana Navas

Director of Product Development , Royal Bank of Canada

Panel discussion

Talk to me: understanding the potential of virtual assistants and chatbots

• How can virtual assistants improve customer experience, reduce human customer service costs and streamline a bank’s operations?
• When, if ever, will customers accept chatbots as their primary interaction with their bank?
• Chatbots on messaging platforms: are they set to overtake mobile apps?
• Do banks have the technological capacity to create an entirely automated banking experience?
• How will the customer relationship change when computers become the main channel of communication?
• Are virtual assistants the final ingredient to lifestyle portals?
• Can we expect a fully automated banking experience that is principally controlled by voice technology in the future?


Izayana Navas, RBC - MoneyLIVE Events
Izayana Navas

Director of Product Development , Royal Bank of Canada

Victore Trokoudes picture
Victor Trokoudes

Co-Founder and Chief Executive Officer , Plum

Abhijit Akerkar, Lloyds Banking Group
Abhijit Akerkar

Head of Applied Science , Lloyds Banking Group

Session 8

Innovation and agility

Closing keynote

The secret recipe: innovating at speed and to scale

 


Carlos Kuchkovsky BBVA
Carlos Kuchkovsky

Chief Technology Officer, New Digital Business , BBVA

Chair's closing remarks and end of conference

“A must-attend event in the banking industry’s calendar – packed to the rafters with senior-level speakers and exclusive insights!”

Managing Director – Personal Banking, Royal Bank of Scotland

“Brings together all the banking generations and throws them into a room with the alternatives"

Chief Executive Officer, Atom Bank

“A must-go to keep up with the pace of such a fast moving industry"

Vice-President European Expansion & UK Managing Director, Fidor Bank

"Great insights from many key industry players on the challenges of preparing the banking industry for ongoing digital transformation!"

Chief Executive Officer, Trezeo

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FINTECH RATE APPLICATION

If your organisation is a start-up at which has raised < €5 million in funding, < €2 million in annual revenues, and has been in business < 3 years you can apply for the FinTech Rate of €445*. 

Who attends

ATTENDEES

BANKS

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Content Corner

Sponsorship

Connect with your audience

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

 

Hospitality packages

 

On-site event branding

 

One-to-one meetings

 

Exhibition space

 

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Venue details

etc.venues, St Paul's, London

etc.venues St Paul's

200 Aldersgate, St. Pauls, London EC1A 4HD

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