Defining the future of banking in an era of digital disruption

2 – 3 July 2019

Suntec, Singapore

MoneyLIVE: Digital Banking APAC is the place for you if you want to connect with senior executives from the biggest banks, cutting-edge FinTechsTech Titans and neo-banks across the Asia Pacific region. 2019 will feature not-to-be-missed perspectives from Singapore, Indonesia, Malaysia and more!

Answer those burning questions and network with the experts working in subjects including artificial intelligence, customer experience, open banking, payments and digitalisation.

If you want to gain ground alongside your competitors, stay informed on the latest trends and innovations and make new connections, do be sure to join us on 2-3 July at Suntec Singapore!

Why attend?

Meet the APAC banking A-listers

With the best and brightest C-level speakers from the region’s biggest banks, MoneyLIVE Digital Banking APAC is the only event you’ll need to attend this year.

Unlock the potential of open banking and APIs

Take away actionable insights into how advancements into open banking is curbing the competition for leading, innovative banks.

Hear the business case for platform ecosystems

Gain an in-depth understanding of how through platforms and customer centricity, the ecosystem model is transforming banking and future-proof your business.

Engage with FinTechs and meet your perfect partner

Secure the right connections with the latest innovative start-up and leverage your influence as a major player.

Explore how Artificial Intelligence is transforming everything

From compliance and operations across to front-end CX, AI is here to stay. Make sure you’re up to date on how Artificial intelligence is permanently changing the modern banking landscape.

Return to the office inspired by ground-breaking ideas

From innovation lab leaders to FinTech founders, you won’t be caught short for new ideas and inspiration to improve your own processes.

“Expertly generated content. Fantastic gathering for an industry trying to crack the same problems that are centered on an agile, omni-channel consumer”

The Future of Digital Banking: Asia Pacific cut to the core opportunities and issues in Asia and had the right mix of established players and disruptors to make for an engaging and honest exchange”

The Future of Digital Banking: Asia Pacific delivered great content and an interesting range of speakers.  A great event for anyone looking learn more about the trends shaping future of our industry”

“I enjoy attending MoneyLIVE conferences. They give me the opportunity to network with my peers across the region and gain insight from a great panel of speakers”

Speakers

Tran Minh Photo

Tran Nhat Minh

Chief Digital Officer and Deputy Chief Executive Officer, Vietnam International Bank

Vera Eve Lim - BCA

Vera Eve Lim

Managing Director & Chief Financial Officer, Bank of Central Asia

Colin Dinn Photo

Colin Dinn

Chief Technology Officer, Siam Commercial Bank

Shameek Kundu - Standard Chartered

Shameek Kundu

Chief Data Officer, Standard Chartered

Jeremy Berger

Chief Operating Officer , Arival Bank

Venkatesh Subbaraman Photo

Venkatesh Subbaraman

Regional Chief Operating Officer , ANZ Banking Group Limited

Janet Young Yoke Mun - United Overseas Bank

Janet Young Yoke Mun

Managing Director & Head of Group Channels & Digitalization , United Overseas Bank

Tyler Aveni - WeBank

Tyler Aveni

Head of International Partnerships, WeBank

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Agenda

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Day 1

Day 2

09.30

Welcome address, MoneyLIVE

09.35

Chair’s opening remarks

Session 1

A new dawn in financial services — the ecosystems model meets banking

09.40
Keynote address

Standing on the shoulders of giants: learning from the Chinese model

  • Defining the ‘ecosystems model’: what is this and why is it significant?
  • Why have the Tech Titans been successful in the Chinese financial services market?
  • Is replicating an ‘ecosystem’ the right route for traditional banks?
  • How might the Tech Titans’ expansion into wider Asia unfold over the next 10 years?

Tyler Aveni - WeBank
Tyler Aveni

Head of International Partnerships , WeBank

09.55
Keynote address

Going global with a lifestyle platform: becoming the customer’s financial ecosystem

  • Driving full speed ahead: leveraging the ride hailing platform model onto the payments market
  • Capitalizing on existing financial behaviors: offering a seamless experience from taxis to tapas
  • Refining the business model: scaling up, partnering and implementing profitability
  • Giving financial inclusion teeth: working towards a more consolidated international market

Gary Wong

Head of GrabPay Singapore , Grab

10.10

Navigating the evolving ecosystem of banking


10.30
Keynote address

Envisioning the banking landscape of tomorrow

  • The rise of the Tech Titans: how should banks respond?
  • How can banks build collaborative relationships with disruptive new players?
  • Retaining the customer relationship: avoiding becoming a back-end utility player

Vera Eve Lim - BCA
Vera Eve Lim

Managing Director & Chief Financial Officer , Bank of Central Asia

10.45
Leaders’ forum

A new business model for the future of finance?

  • How must banks’ business models change to better compete with Big Tech?
  • Moving from a digital bank to a ‘lifestyle platform’: taking the next steps
  • Remaining relevant to the customer: what will really make a difference?
  • Avoiding utility status: what will really differentiate banking services?
  • Assessing the appetite for collaboration with FinTech and Big Tech: what can each side offer?
  • Talking with the telcos and shopping with retailers: the scope for out-of-industry partnerships

Tyler Aveni - WeBank
Tyler Aveni

Head of International Partnerships , WeBank

Gary Wong

Head of GrabPay Singapore , Grab

Vera Eve Lim - BCA
Vera Eve Lim

Managing Director & Chief Financial Officer , Bank of Central Asia

Tran Minh Photo
Tran Nhat Minh

Chief Digital Officer and Deputy Chief Executive Officer , Vietnam International Bank

Jakub Zakrzewski Photo
Jakub Zakrzewski

General Manager, APAC , Revolut

11.15

Refreshments

Session 2

Leveraging AI to create the ultimate customer experience

11.45

AI-driven channels: more than just chat

  • Effectively utilising data: how can AI create a more accurate, overall customer picture?
  • Enhancing everyday customer experience: delivering intuitive app and chatbot experiences
  • 24/7 service: how can virtual assistants be used to meet customer needs?
  • Creating a 99% automated customer journey: what does this mean?

12.05

Personalising the customer journey: the power of AI and IoT

  • How can banks best predict the what, when and where of customer needs?
  • What role do new data sources have to play?
  • Helpful advice or an intrusion into privacy: how far should personalisation go?

Colin Dinn Photo
Colin Dinn

Chief Technology Officer , Siam Commercial Bank

12.25

Implementing large-scale AI solutions: lessons in delivery


12.45
Panel discussion

Delivering a frictionless and hyper-personalised customer experience

  • How are onboarding processes set to transform with the onset of e-KYC and RegTech?
  • New data sources: more powerful analytics, more actionable insights
  • The opportunity of hyper-personalisation: what new services will be enabled?
  • Setting the right tone: humanising a chatbot to enhance the customer experience
  • Finding the ideal balance between automation and human service
  • Hyper-realistic facetime-style robots: is it the right time to invest?
  • Understanding what the customer needs: the power of machine learning

Colin Dinn Photo
Colin Dinn

Chief Technology Officer , Siam Commercial Bank

Janet Young Yoke Mun - United Overseas Bank
Janet Young Yoke Mun

Managing Director & Head of Group Channels & Digitalization , United Overseas Bank

Ravi Patel - Hektor
Ravi Patel

Chief Executive Officer , Hektor

13.15

Lunch

Session 3

Next steps in digital transformation

14.30

So, you’ve collected your data, what’s next?

  • Constructing a data lab: the do’s and don’ts
  • STP and RPA: making data accessible wherever it can be useful
  • Data lakes: should we continue to invest?
  • Data labs, deep learning and more: how best to secure a return from Big Data

Shameek Kundu - Standard Chartered
Shameek Kundu

Chief Data Officer , Standard Chartered

14.50

Making back-office processes sexy: why automation is the answer


15.10

Delivering a robust data analytics strategy

  • Optimising analytical capabilities: what more must banks do?
  • Building a useful analytical model with the data you’ve collected
  • The journey from data analytics to AI: how can banks make the jump?

Speaker Placeholder
Hua Xing Chen

Head of Data & Analytics , United Overseas Bank

15.30

Leveraging automation across the banking process

  • Assessing the scope for automation: to what extent can all areas of banking be automated?
  • Achieving end-to-end automation across organisational silos
  • RPA in the cloud: overcoming security concerns

Guru Anand - Mizuho Bank
Guru Subramaniam Anand

Vice President of Innovation, Artificial Intelligence, FinTech and BlockChain , Mizuho Bank

16.10

Refreshments

Session 4

The future of open banking in Asia

16.40

The transformational role of APIs and the ecosystem model

  • The benefits of moving to an ecosystem model in banking: why are banks pursuing this?
  • Progress to date: what has been achieved and how have customers responded?
  • Optimising FinTech partnerships: developing an overarching strategy

Vivek Gupta - Standard Chartered
Vivek Gupta

Director, Open Banking, API Product Management and Partnerships , Standard Chartered

17.00

Championing open APIs and transforming revenue models

 

 


17.20
Panel discussion

Opening up APIs: banking on innovation

  • Cross-industry collaboration: working towards the standardization of open API models
  • Is partnering with TTPs just the beginning of a paradigm shift to an ecosystems model?
  • Open banking: are regulators likely to replicate models seen in Europe?
  • What lessons can be learnt from Europe’s and Australia’s approach to open banking?
  • Open APIs and customer experience: enhancing customer choice and convenience
  • Collaborating with FinTechs while keeping customer relationships: striking the balance
  • Understanding the security risks in open APIs: how can they best be overcome?

Vivek Gupta - Standard Chartered
Vivek Gupta

Director, Open Banking, API Product Management and Partnerships , Standard Chartered

Jeremy Berger

Chief Operating Officer , Arival Bank

Altona Widjaja - OCBC Bank
Altona Widjaja

Head of New Digital Ventures , Bank OCBC NISP

17.55

Chair’s closing remarks and drinks reception

09.30

Chair’s opening remarks

Session 5

Solving the legacy conundrum

09.35

Leaving a legacy behind: cultural upheaval as a force for growth

  • Transformation 101: breaking down silos and integrating systems
  • Tackling the legacy systems challenge: gradual upgrading or rebuilding from scratch?
  • Creating tribe structures and coordinating teams around the development of specific products
  • Taking enough risk: overcoming the barrier of a risk-averse culture

09.55

More than skin deep: extending digital transformation to the very core of the bank

  • Connecting the dots: effectively integrating the front and back-end
  • Adjusting your business model to leverage the benefits of a digital front-end
  • IoT, Blockchain, AI: understanding what to deploy and where for truly revolutionary impact

Venkatesh Subbaraman Photo
Venkatesh Subbaraman

Regional Chief Operating Officer , ANZ Banking Group Limited

10.15

The secret recipe: innovating at speed and to scale


10.50
Fireside chat

Addressing legacy head on vs. creating a parallel virtual bank: the pros and cons

  • Ding ding, round one: should banks establish a virtual bank or continue to sustain digital ones?
  • What’s in a brand? Trust in the old versus the allure of the new
  • Is a virtual bank likely to be intrinsically more attractive to a younger demographic?
  • Are legacy systems a fundamental problem or are there new, better workarounds to be found?
  • To what extent does being a virtual bank make it easier to use deep learning and AI?
  • Ensuring ROI: do the benefits of a virtual bank justify the level of investment required?
  • The Hong Kong virtual banking license: how might this concept be extended to wider APAC?

CK Chan - University of Hong Kong
CK Chan

Professor of Practice in FinTech , Chinese University of Hong Kong
Former CIO , HSBC Retail Banking Wealth Management, Asia Pacific

11.15

Refreshments

Session 6

Reaching new markets

11.45
Case study | OCBC

The power of partnerships in delivering an ecosystems model


Speaker Placeholder
Theng Kai Chow

Head, Card Usage, Loyalty & Ecosystems Strategic Partnerships, Group Lifestyle Financing , OCBC Bank

12.05

The future of lifestyle portals: becoming an integral part of customers’ lives


12.25

Capturing millennial wealth: scaling up digital platforms

  • Understanding millennials: identifying demand amongst the emerging affluent
  • Digital wealth tools: are personal touch points still key for ‘super-high wealth’ segments?
  • Delivering insightful wealth advice: combining transactional and behavioural data
  • Developing at scale: the challenges of building online wealth platforms

Manoj Bhojwani Credit Suisse
Manoj Bhojwani

Managing Director , Credit Suisse

12.55
Fireside chat

Extending your reach through social media and messenger platforms

  • Interacting with customers through social media: is this the best route for banks?
  • Creating a seamless transition between social media and existing channels
  • Identifying the best fit: WeChat or Facebook?
  • Real-time banking with messenger chatbots: streamlining customer interaction
  • Effectively managing a social media presence: retaining relevance amongst customers
  • Regaining customer trust: will frequent cyber hacks undermine social media strategy?

Paul Ho - Asian Commercial Bank
Paul Ho

Director, Head of Digital Banking & Innovation Lab , Asian Commercial Bank

13.15

Lunch

Session 7

The new payments market — a plethora of consumer choice

14.30
Case study | HSBC

Making e-payments as easy as A, B, PayMe: unlocking ecosystems with open payments

  • Solving customer friction points: designing an open network with seamless onboarding
  • Achieving ubiquity as a product: opening up the e-wallet service to non-customers
  • Embedding into the ecosystem: transfers over social channels & offering targeted discounts
  • Customer-driven product design: effectively capitalizing on user feedback
  • Delivering at speed: accelerating the iteration cycle of a product

Peter Dingle - HSBC
Peter Dingle

Head of Innovation , HSBC

14.50

The next steps of the mobile payments revolution


15.10
Case study | Revolut

Product first, strategy later: how to make it big as a fintech in APAC and beyond

Revolut announced in early 2018 their plans to expand into the Asian market, bringing with them their centerpiece product, the FX real-time currency converter contactless card. But before they jumped straight in, the European based challenger bank took the time to research and adapt their product, considering the needs and demands of the customer before anything else. Jakub Zakrzewski will tell their story of how they plan to make it as a FinTech in the hugely exciting and ever competitive Asian financial sector.


Jakub Zakrzewski Photo
Jakub Zakrzewski

General Manager, APAC , Revolut

15.30
Panel discussion

Anticipating the next phase of disruption in payments

  • Generating loyalty through payments: integrating value-added services into e-payments
  • What are the real barriers to customer adoption: poor service or personal preference?
  • Relying on more than brand loyalty to bolster e-wallet adoption how to stand out from the crowd
  • Upwardly mobile: plotting a course for the future of mobile-dominated payments
  • Partnering with merchants: encouraging e-payments and boosting customer retention
  • How might the entry of FinTechs and Big Tech impact competition and margins?

Brad Jones - Wave Money
Brad Jones

Chief Executive Officer , Wave Money

Vincent Lau - HSBC
Vincent Lau

Head of International Payments - Asia Pacific, Global Liquidity and Cash Management , HSBC

Worachat Luxakanalode Photo
Worachat Luxakanalode

Head of Consumer Digital Solution & Payment Strategy , Bank of Ayudhya

Balaji Natarajan - ANZ
Balaji Natarajan

Head, Payments & Cash Management , ANZ Bank

16.00

Chair’s closing remarks and end of conference

Who attends?

200+

attendees

100+

organisations

20+

countries represented

50%

speakers C-Level

Sponsors

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2 day conference pass, lunch & refreshments and a drinks reception

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