MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

EPISODE 4

Purpose, trust, sustainability: towards better banking

4 November 2021 | 10-11.50am GMT

Streaming online

AGENDA

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Purpose, trust, sustainability: towards better banking
Thursday, 4 November 2021 4 Nov

Purpose, trust, sustainability: towards better banking

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In the studio

Your host, Juliette Foster, will moderate the discussions and debrief with our banking guru.


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Keynote address | HSBC

Banking with a purpose


Tom Wolfenden, HSBC, MoneyLIVE Banking Event
Tom Wolfenden

Head of Retail Banking
HSBC

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Fireside chat

From inclusion to green finance: making purpose-led banking a reality

  • Defining your purpose: how can banks align purpose with commercial strategies?
  • Achieving authenticity day to day: how can corporate values be embedded through the organisation?
  • From branding to communication: how can banks turn purpose into customer trust? How might this vary for different demographics?
  • Creating a community: how can banks use social channels to unlock the potential of shared values between customer and organisation?
  • From the financially excluded to vulnerable customers: protecting and supporting customers in difficult times
  • Diverse, inclusive, purpose-led: how must the workforce continue to evolve?

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Panel discussion

Building an environmentally-friendly bank

  • How can environmental sustainability drive financial performance?
  • How can banks fully understand their environmental impact, and how can this be reduced?
  • Going paperless: how can this be taken further throughout different areas of the business?
  • Embracing digital to eliminate paper: what role can digital IDs, e-signatures and biometrics play?
  • Green finance: how big an opportunity does this represent for banks?
  • From micro to macro: how can banks help customers better understand their own environmental impact and encourage positive behavioural change?
  • Helping customers understand their environmental footprint: where is the line between constructive and intrusive?
  • In a convenience-driven world, do customers have a true appetite for embracing sustainability?

Chris Davis, The Co-Operative Bank, MoneyLIVE Banking Event
Chris Davis

Chief Operating Officer
The Co-operative Bank

James Close, Natwest | MoneyLIVE
James Close

Head of Climate Change
NatWest

Arka Sircar, RBS | MoneyLIVE
Arka Sircar

Director of Strategy
TSB

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Live Q&A in the studio

The panellists will take questions from the audience before we continue the discussion with our pundit live in the studio.


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Time for speed networking!

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Room 101 drop-in discussion begins

Barriers to sustainability in banking: what’s in your Room 101?

Inspired by George Orwell and the popular TV show, MoneyLIVE is holding its own Room 101, where you can join our speakers as well as other fellow attendees to share industry pet peeves, worst nightmares and constructive solutions.


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