MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

EPISODE 3

Being where the customer is: embracing the opportunities of social platforms

 

2 November 2021 | 10am-12.15pm GMT

Streaming online

AGENDA

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Being where the customer is: embracing the opportunities of social platforms
Tuesday, 2 November 2021 2 Nov

Being where the customer is: embracing the opportunities of social platforms

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In the studio

Your host, Juliette Foster, will moderate the discussions and debrief with our banking guru.


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Keynote address

Social platforms: a quick win for banks?


Sandeep Indurkar, ICICI Bank, MoneyLIVE Banking Event
Sandeep Indurkar

Head of New Age Digital Payments - Internet Banking and Mobile Banking Group
ICICI Bank

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Fireside chat

From BigTechs to super apps: identifying strategic opportunities of social platforms for banks

  • GAFA: what inspiration can the financial services take from these players?
  • Going beyond marketing: making contextual banking and payments the norm on social media
  • How can services evolve to embrace social media and messaging apps as new channels of communication?
  • Engaging with the younger generation: is social media the silver bullet?

Katharina Luth, Raisin | MoneyLIVE
Katharina Lüth

Chair
Raisin UK

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Case study and interview

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Panel discussion

Social platforms: evaluating the impacts on CX and customer journeys

  • Excellent customer experiences online: how can banks capitalise on social media and messaging platforms to enrich their offerings?
  • Ensuring an holistic approach across all engagement channels
  • Virtual and human agents on WhatsApp: will this be the backbone of customer service in years to come?
  • Going beyond contextual payments: how else can banks embed their presence on social platforms?

Bal Kallar, HSBC | MoneyLIVE
Bal Kallar

Global Head of Technical Product Management
HSBC

Derek Smith, Virgin Money | MoneyLIVE
Derek Smith

Head of Digital Solutions
Virgin Money

Jana Musilova, Natwest | MoneyLIVE
Jana Musilova

Head of Digital Sales
NatWest

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Live Q&A in the studio

The panellists will take questions from the audience before we continue the discussion with our pundit live in the studio.


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Time for speed networking!

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