MoneyLIVE Autumn Festival, MoneyLIVE Banking Event


Being where the customer is: embracing the opportunities of social platforms


2 November 2021 | 10am-12.15pm GMT

Streaming online


Expand All add
Collapse All remove

Being where the customer is: embracing the opportunities of social platforms
Tuesday, 2 November 2021 2 Nov

Being where the customer is: embracing the opportunities of social platforms

Read more add
Read less remove

In the studio

Your host, Juliette Foster, will moderate the discussions and debrief with our banking guru.

Read less remove

Keynote address

Social platforms: a quick win for banks?

Sandeep Indurkar, ICICI Bank, MoneyLIVE Banking Event
Sandeep Indurkar

Head of New Age Digital Payments - Internet Banking and Mobile Banking Group

Read less remove

Fireside chat

From BigTechs to super apps: identifying strategic opportunities of social platforms for banks

  • GAFA: what inspiration can the financial services take from these players?
  • Going beyond marketing: making contextual banking and payments the norm on social media
  • How can services evolve to embrace social media and messaging apps as new channels of communication?
  • Engaging with the younger generation: is social media the silver bullet?

Katharina Luth, Raisin | MoneyLIVE
Katharina Lüth

Raisin UK

Read less remove

Case study and interview

Read less remove

Panel discussion

Social platforms: evaluating the impacts on CX and customer journeys

  • Excellent customer experiences online: how can banks capitalise on social media and messaging platforms to enrich their offerings?
  • Ensuring an holistic approach across all engagement channels
  • Virtual and human agents on WhatsApp: will this be the backbone of customer service in years to come?
  • Going beyond contextual payments: how else can banks embed their presence on social platforms?

Bal Kallar, HSBC | MoneyLIVE
Bal Kallar

Global Head of Technical Product Management

Derek Smith, Virgin Money | MoneyLIVE
Derek Smith

Head of Digital Solutions
Virgin Money

Jana Musilova, Natwest | MoneyLIVE
Jana Musilova

Head of Digital Sales

Read less remove

Live Q&A in the studio

The panellists will take questions from the audience before we continue the discussion with our pundit live in the studio.

Read less remove

Time for speed networking!

Read less remove




If you work for a bank, card issuer, card scheme or alternative lender, then click below to sign up for your free ticket.


If you offer any kind of solution to the banking industry, then click below to get your ticket.