MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

17 November 2021, QEII Centre, London

We’re bringing the banking and payments community back together again this Autumn, and this time it’s face-to-face!

 
With a whole day of stimulating insights, interactive think tanks and a range of networking opportunities, The Big Meet-up gives you the flexibility to curate your own event experience.
 
We’re offering you an on-site experience like no other. Join our live audience in one of three buzzing broadcasting studios to get your fill of insights and inspiration. Head on over to The Ideas Garden to have your meetings and form exciting partnerships, or grab a drink and mingle in The Solutions Bar… you never know who you might bump into!

THE BIG MEET-UP SPEAKERS

Matt Hammerstein, Barclays | MoneyLIVE

Matt Hammerstein

Chief Executive Officer, Barclays UK

Chris Pitt, First Direct | MoneyLIVE

Chris Pitt

Chief Executive Officer, First Direct

Valerie Wagoner, Go-PAY | MoneyLIVE

Valerie Wagoner

Chief Growth Officer, GoPay

Tracey Davidson, Handelsbanken UK, MoneyLIVE Banking Event

Tracey Davidson

Deputy Chief Executive Officer, Handelsbanken UK

Paul Horlock, PayUK - MoneyLIVE banking conference

Paul Horlock

Chief Payments Officer, Santander

Pauline van Brakel, Yolt | MoneyLIVE

Pauline van Brakel

Chief Product Officer, Yolt

Salla Franzen, SEB Group - MoneyLIVE banking conference

Salla Franzén

Group Chief Data Scientist, SEB

Anders Hartlev, Lunar | MoneyLIVE

Anders Hartlev

Chief Financial Officer & Chief Risk Officer, Lunar

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KEY THEMES

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

Serving the digital customer

Join Chris Pitt, CEO of First Direct, and other industry experts as they discuss the pursuit of CX excellence. Take your CX to the next level, as we get to the bottom of supporting the autonomous customer, facilitating seamless digital onboarding and optimising your digital channel strategies.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

Thriving in today’s digital economy

Hear Matt Hammerstein, CEO of Barclays UK amongst other experts discuss new business models, open innovation and the practicalities of the bank of tomorrow.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

Remote, hybrid, local? The future of work in banking

Join Tracey Davidson, Deputy CEO, Handelsbanken amongst other experts from NatWest, Tandem Money and more as they discuss managing a hybrid workforce, how far automation can go and get to the bottom of the impact on employee experience.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

Payments innovation in a contactless and cashless world

Join Paul Horlock, Chief Payments Officer, Santander, the Payment Systems Regulator and more as we shine a spotlight on digital wallets and open banking payments as well as new payments architectures, from NPA to the impact of ISO20022.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

A data-driven future

How can banking and payment providers prepare for a world where data is the new oil? Hear from Starling Bank, SEB, Santander and more as they discuss the opportunities of real-time personalisation, through to what constitutes the ethical use of data – a BIG discussion.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

What’s in store for open banking?

We’ve only just scratched the surface of open banking’s potential. Hear from those at the helm, from ING, HSBC, NatWest and more, as they debate the big issues from API monetisation and new business models to open finance and open-data-based innovation.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

The next era of lending innovation

The greatest minds in lending, including speakers from Molo, the UK’s first fully-digital mortgage lender and buy-now-pay-later innovator, Lunar, dive into latest developments from buy-now-pay-later schemes and digital mortgage transformation to the use of AI in credit risk and debt management strategies.

MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

Fraud, financial crime and security in a digital-first world

A financial crime pandemic is upon us. Join leading experts from HSBC, Tide, Nationwide and Lloyds Banking Group as they dig into how to better protect customers, from the power of supervised and unsupervised AI through to behavioural and geolocational analytics and FRAML.

AGENDA

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The Big Meet-up
Wednesday, 17 November 2021 17 Nov

Session 1   |  3 × Streams

The digital economy, payments innovation and serving the digital customer... Click below to personalise your agenda!

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STREAM
Studio 1: Thriving in today’s digital economy 1
Studio 2: Payments innovation in a contactless and cashless world 2
Studio 3: Serving the digital customer 3

Studio 1: Thriving in today’s digital economy

Keynote address

Banking in a digital world


Matt Hammerstein, Barclays | MoneyLIVE
Matt Hammerstein

Chief Executive Officer
Barclays UK

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Keynote address

Breaking the mould: new business models for a new world


Valerie Wagoner, Go-PAY | MoneyLIVE
Valerie Wagoner

Chief Growth Officer
GoPay

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Fireside chat

Unleashing the potential of open innovation

  • The increasingly open landscape: what API innovations have we seen this year?
  • What effect has the pandemic had on these developments?
  • Collaborations with TPPs: strategies for success
  • How are open banking ecosystems evolving, and how should banks navigate these changes?
  • New open data strategies: evaluating the potential for customers and product strategies

Hetal Popat, HSBC - MoneyLIVE Banking Conference
Hetal Popat

Director and Head, Open Banking & PSD2
HSBC

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Case study and interview

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Panel discussion

Building the bank of tomorrow: triumphing a digital ecosystem

  • What are the key lessons learned that banks should take with them into 2022?
  • Identifying where to play in the evolving digital landscape: diversify, go niche or something else entirely?
  • Challenging the challengers: how can incumbent banks successfully compete in the digital arena?
  • From marketplaces to B-a-a-S: evaluating new business models with the most potential
  • Driving digital innovation: is ‘co-opetition’ the way forward?
  • Keeping customers at the heart of transformation strategies: meeting their changing expectations
  • Looking beyond traditional channels: should banks follow social media’s example?

Philip Garner, Lloyds Banking Group | MoneyLIVE
Philip Garner

Head of Innovation
Lloyds Banking Group

James Bickerton, HSBC | MoneyLIVE
James Bickerton

Director of Banking Strategy & Analytics
HSBC

Pauline van Brakel, Yolt | MoneyLIVE
Pauline van Brakel

Chief Product Officer
Yolt

Adnan Ahmed, Starling Bank | MoneyLIVE
Adnan Ahmed

Head of Strategy
Starling Bank

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Studio 2: Payments innovation in a contactless and cashless world

Keynote address

The next era of payments innovation

Senior representative, Pay.UK


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Fireside chat

Is 2021 the year of open banking payments?

  • What’s on the cards for open banking payments?
  • From Request to Pay to P2P: how will these revolutionise payments? What future overlay services can we expect?
  • Real-time payments and open banking: the killer combination?
  • Making open payments a reality: who will lead the way?
  • How will new payments architectures facilitate open banking payments?

Senior representative, Payment Systems Regulator


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Interview

The future of digital wallets: an expanding playing field

  • The end of cash is nigh: will digital wallets be the next product of choice?
  • From P2P payments to bill payment: what will drive wider acceptance of digital wallets?
  • How can digital wallets differentiate themselves in a highly competitive market?
  • What value-added services can digital wallets offer customers?
  • How can banks ensure they get a major foothold in this market?

Claus Bunkenborg, MobilePay, Nordic Banking Event
Claus Bunkenborg

Chief Executive Officer
MobilePay

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Panel discussion

New payments architectures: futureproofing payments for years to come

  • ISO 20022: understanding the impact and benefits in an interoperable future
  • Diving into the UK’s New Payments Architecture: implications for the UK and beyond
  • The bigger picture: how could the NPA, ISO 20022, open banking, and digital IDs come together to transform payments?
  • How should banks prepare for architectural change?
  • Ensuring SMEs aren’t left behind: how to make sure all participants embrace new architectures
  • Crypto currencies and blockchain: will this ultimately be the future of payments?

Speaker Placeholder
Senior Representative


Pay.UK

Paul Horlock, PayUK - MoneyLIVE banking conference
Paul Horlock

Chief Payments Officer
Santander

Simon Eacott, Royal Bank of Scotland - MoneyLIVE Banking Events
Simon Eacott

Head of Product Development & Innovation (Payments)
NatWest

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Studio 3: Serving the digital customer

Keynote address

From Generation Z to the vulnerable to the silver surfer: delivering superb digital experiences for all


Chris Pitt, First Direct | MoneyLIVE
Chris Pitt

Chief Executive Officer
First Direct

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Fireside chat

Optimising self-service automation

  • The autonomous customer: assessing the drivers for self-service
  • Smartphones are the new branch: what are the latest advances in digital self-service?
  • Using NLP, tone analysis and linguistic analysis: identifying customer need and intent
  • Designing the self-service experience: what are the key considerations?
  • End-to-end processing: what are the challenges in deploying this, and how can they be overcome?
  • From digital onboarding to loan approvals: how can self-service been taken to the next level?

Anthony Flack

Head of Digital Delivery
Santander UK

Rona Ruthen, Monzo | MoneyLIVE
Rona Ruthen

VP of Customer Operations
Monzo

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Interview

The future of onboarding in the evolving digital ecosystem

  • Onboarding in a platform-based ecosystem: ensuring seamless CX across multiple platforms
  • What are the main barriers to seamless and digital onboarding and how can they be overcome?
  • Combatting the drop-off rate in digital onboarding: identifying what’s turning customers off
  • From differing customer demographics to complex products: is there always a need for speed?
  • Onboarding through intermediaries: lessons to learn from insurers
  • Digital IDs: how might this change onboarding as we know it?
  • What’s next for digital onboarding?

Sheldon Chuan, Barclays | MoneyLIVE
Sheldon Chuan

Head of Digital Products, Barclays Payments
Barclays

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Panel discussion

One size does not fit all: refining channel strategies

  • What does an opti-channel strategy look like in 2021? How has COVID-19 changed customer behaviour?
  • How can automation be deployed to improve the overall CX?
  • Where human meets digital: devising smooth transitions from digital to human and back again
  • Banking on messaging apps: how credible is this as a new channel?
  • Chatbots and virtual agents: how are these channels evolving?
  • Being where the customer is: exploring the potential of social media channels
  • From Alexa to Google Home: optimising the use of zero-user interface technology
  • Fighting fragmentation: how to successfully integrate all channels

Mark Kelly, Bank of Ireland | MoneyLIVE
Mark Kelly

Head of Digital Channels
Bank of Ireland

Mercedes Clark-Smith, National Savings & Investments | MoneyLIVE
Mercedes Clark-Smith

Head of Service Design and Strategy Validation
National Savings and Investments

Kara (Towner-Larsen) Richards, HSBC | MoneyLIVE
Kara (Towner-Larsen) Richards

Global Head of Customer Experience, Commercial Banking, Managing Director
HSBC

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Refreshment break

Session 2   |  3 × Streams

AI in CX, payments fraud and agility... Click below to check out our three think tanks!

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STREAM
Studio 1: Think tank 1 | The future of AI in CX 1
Studio 2: Think tank 2 | The future of payments fraud 2
Studio 3: Think tank 3 | The future of agility in banking 3

Studio 1: Think tank 1 | The future of AI in CX

Speaker presentation

Using AI to enhance, not replace: creating next-level customer experience


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Peer-to-peer vision building discussion

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Group feedback

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Studio 2: Think tank 2 | The future of payments fraud

Speaker presentation

Navigating fraud risks in the world of real time payments


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Peer-to-peer vision building discussion

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Group feedback

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Studio 3: Think tank 3 | The future of agility in banking

Speaker presentation

Adapting, evolving, learning: the next steps in agility in banking


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Peer-to-peer vision building discussion

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Group feedback

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Lunch break

Session 3   |  3 × Streams

The future of work, lending innovation and data... Click below to personalise your agenda!

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STREAM
Studio 1: Remote, hybrid, local? The future of work in banking 1
Studio 2: The next era of lending innovation 2
Studio 3: A data-driven future 3

Studio 1: Remote, hybrid, local? The future of work in banking

Keynote address

Envisioning the future of work


Tracey Davidson, Handelsbanken UK, MoneyLIVE Banking Event
Tracey Davidson

Deputy Chief Executive Officer
Handelsbanken UK

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Fireside chat

Managing a successful hybrid workforce

  • What impact has the pandemic had on the workforce to date?
  • The human and the digital: creating a dynamic that works
  • Exploring how to reskill employees for a digital-first environment
  • What are the keys to successful orchestration of a combination of human and digital processes?

Gemma Willman, Natwest Group | MoneyLIVE
Gemma Willman

Head of Workforce Enablement
NatWest Group

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Interview

How far can automation go?

  • Where have we seen the most fruitful applications to date?
  • Towards straight-through automation: what are the challenges and how can they be overcome?
  • How can banks make the leap to intelligent automation?
  • In a world of perfect automation, how will the role of humans in banking evolve?

Noam Zeigerson, Tandem Money | MoneyLIVE
Noam Zeigerson

Chief Data and Technology Officer
Tandem

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Panel discussion

From employee experience to operational strategy: exploring the future of work

  • From WFH to new processes: how has the pandemic affected the employee experience so far?
  • The journey to excellent CX and operational efficiency: keeping employee workload and experiences in mind
  • From day-to-day communications to project management: digging into the digital tools available
  • How can automation be used to support employees while streamlining processes?
  • Giving bank branches a new lease of life: how can banks optimise the use of their localised, physical spaces to benefit employees?
  • A cohesive workforce: leading with empathy and transparency to foster loyalty and trust amongst employees
  • Keeping the company culture alive: how can this be successfully achieved via online channels?

Vinita Ramtri, HSBC Kinetic | MoneyLIVE
Vinita Ramtri

Director of Risk and Governance
HSBC Kinetic

Jamie Broadbent, RBS | MoneyLIVE
Jamie Broadbent

Head of Digital, Innovation & Design
RBS International

Nikunj Lukka, Tandem Bank | MoneyLIVE
Nikunj Lukka

Head of Business Systems & Processes
Tandem

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Studio 2: The next era of lending innovation

Interview

Buy now pay later: the point-of-sale innovation changing the face of lending

  • Is BNPL set to replace credit cards for the next generation?
  • The BNPL boom: will this point-of-sale innovation stick, and is it commercially sustainable in the long term?
  • From affordability checks to arrears management: what will regulatory intervention bring for BNPL?
  • How might BNPL impact credit scores moving forward?
  • A seized opportunity: what is the room for further innovation in this area?

Anders Hartlev, Lunar | MoneyLIVE
Anders Hartlev

Chief Financial Officer & Chief Risk Officer
Lunar

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Interview

Taking digital mortgages to the next level

  • From AML to proof of income to contracts: how is technology being used to streamline the mortgage experience?
  • Mobile-friendly mortgages: understanding the keys to success
  • Leveraging open banking data: the power of pre-qualification
  • Linking customers, brokers, lenders: creating digital bridges across the mortgage value chain

Francesca Carlesi, MoneyLIVE bank event
Francesca Carlesi

Chief Executive Officer
Molo

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Fireside chat

Optimising the application of AI in credit risk

  • Leveraging technology to enhance profitability: how can AI and analytics improve decisioning and increase margins?
  • From real-time data updates to unsupervised learning models: how can AI be used to increase the accuracy of credit decisioning?
  • Unconventional data sources: what new approaches are emerging?
  • Speed is king: how can banks offer faster access to finance for customers in times of difficulty?
  • Taking AI-driven loan portfolio management further: what’s next?

Charisma Borkakoty, TSB, MoneyLIVE Banking Event
Charisma Borkakoty

Head of Commercial Credit Risk
TSB

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Panel discussion

Affordability, credit, debt management: enhancing financial well-being for customers

  • How are lenders continuing to respond to the impact of the pandemic?
  • Personal debt, mortgage debt, taxes… How is the COVID-19 crisis changing repayment behaviour?
  • How can analytics be deployed to tailor tactics and communication to the individual?
  • Debt collection with vulnerable customers in mind: identifying the most in need and the options for relief?
  • Senior management responsibility: ensuring appropriate systems and controls are in place

Nigel Cates, HSBC | MoneyLIVE
Nigel Cates

Head of Financial Support Operations
HSBC

Lucy Hasson, Esme Loans, MoneyLIVE Banking Event
Lucy Hasson

Former Co-Founder & Chief Operating Officer
Esme Loans

Simon Cureton, Funding Options May 2021, MoneyLIVE Banking Event
Simon Cureton

Chief Executive Officer
Funding Options

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Studio 3: A data-driven future

Keynote address

From operational visibility to hyper-personalisation: leveraging the power of data


Jason Maude, Starling Bank | MoneyLIVE
Jason Maude

Chief Technology Advocate
Starling Bank

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Fireside chat

Personalised, convenient, fulfilling: harnessing the CX potential of AI-driven analytics

  • Assessing the current landscape: what are the latest developments in data-driven AI for personalisation?
  • Conversational AI: are chatbots the saving grace or the fall from grace for personalised experiences?
  • Lessons learned from super-apps in championing customer data to offer customised propositions
  • How can banks best use AI and data to make informed offers at the appropriate moments?
  • AI with EI: addressing the need for emotional intelligence in customer contact
  • Marrying personalisation with trust: staying within customers’ comfort zones
  • Blue sky thinking: where could AI-driven CX be in 10 years?

Andy Warren, Santander | MoneyLIVE
Andy Warren

Head of Customer Journey Design
Santander

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Case study and interview

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Panel discussion

Navigating the ethical use of data: where do the challenges lie?

  • Smart-device invasion: has personalisation gone too far?
  • Schrems II: are we at a tipping point with personal data use?
  • The biased and the unacceptable: could assumptions drawn from data endanger an AI-driven future?
  • Does the data ethics discussion give banks the perfect opportunity to align their values with their data insights?

Salla Franzen, SEB Group - MoneyLIVE banking conference
Salla Franzén

Group Chief Data Scientist
SEB

Jason Maude, Starling Bank | MoneyLIVE
Jason Maude

Chief Technology Advocate
Starling Bank

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Refreshment break

Session 4   |  3 × Streams

Open banking, fraud & security and crypto think tank... Click below to personalise your agenda!

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STREAM
Studio 1: What’s in store for open banking? 1
Studio 2: Fraud, financial crime and security in a digital-first world 2
Studio 3: Think tank 4 | The future of crypto in retail banking 3

Studio 1: What’s in store for open banking?

Keynote address

From partnerships to new business models: the next steps in open banking innovation


Olivier Guillaumond, ING | MoneyLIVE
Olivier Guillaumond

Global Head of Innovation Labs and FinTechs
ING

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Fireside chat

Designing, managing, monetizing: developing an effective API strategy

  • What are the most innovative open API strategies in the market?
  • Adding value to customers: how are APIs being utilised to develop new services?
  • Managing and monitoring APIs: what constitutes best practice?
  • Charging for APIs: how are current practices set to develop?

Dan Globerson, RBS, MoneyLIVE Mortgage Conference
Dan Globerson

Head of Open Banking Innovation and Solutions
NatWest

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Panel discussion

Accelerating towards open finance: from concept to reality

  • Open finance post crisis: is it still full steam ahead?
  • What open finance partnerships are we already seeing?
  • Pensions, mortgages, insurance: how could partnerships through open APIs transform services for customers?
  • Growing ecosystems: which players are set to champion open finance and why?
  • From the industry’s best-kept secret to the next big thing: what will be the catalyst for open banking taking off?
  • Is consumer understanding of the opportunities of open banking a prerequisite to its success?
  • How will regulation evolve from here?

Olivier Guillaumond, ING | MoneyLIVE
Olivier Guillaumond

Global Head of Innovation Labs and FinTechs
ING

Andrew Millar, HSBC - MoneyLIVE bank event
Andrew Millar

Global Head of External Engagement and Strategy, OBSS
HSBC

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Studio 2: Fraud, financial crime and security in a digital-first world

Keynote address

Taking a customer-centric approach to financial crime prevention


Francisco Mainez, HSBC | MoneyLIVE
Francisco Mainez

Global Head of Data & Analytics, Business Financial Crime Risk, Wealth and Personal Banking
HSBC

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Fireside chat

The power of analytics and AI in the fight against fraud

  • Banking in a convenience-driven age: how can analytics and AI detect fraud at speed?
  • Supervised and unsupervised AI: what are the next steps for predictive models in identifying fraud?
  • Exploring how behavioural analytics can be used to detect suspicious activity
  • Geolocational analytics: is this a step too far or a step in the right direction?

Matthew Tataryn, Tide | MoneyLIVE
Matthew Tataryn

Head of Financial Crime
Tide

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Case study and interview

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Panel discussion

The next steps in fraud prevention, security and customer safety

  • Catalyst and inhibitor: how has the pandemic affected the fight against fraud?
  • From threat detection to vulnerability management: how can banks achieve optimum security?
  • Fraud in a world of open APIs: to what extent are banks now more vulnerable?
  • How can the evolution of open data help in the fight against fraud?
  • Industry-wide cooperation in the fight against fraud: lessons from the Insurance Fraud Bureau
  • FRAML: what are the advantages of taking an holistic approach?
  • Successfully fighting cyberattacks: how to detect, mobilise and resolve issues at speed
  • Going beyond social engineering attacks: where have hackers upped their game?
  • From employee phishing victims to data leaks: mitigating internal cyber vulnerabilities

Philip Bonhard, Lloyds Banking Group | MoneyLIVE
Philip Bonhard

Head of Customer Experience - Fraud & Security
Lloyds Banking Group

speaker placeholder round
Simon May

Head of Economic Crime Analytics
Nationwide Building Society

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Studio 3: Think tank 4 | The future of crypto in retail banking

Speaker presentation

Making crypto mainstream


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Peer-to-peer vision building discussion

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Group feedback

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End of think tank

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AFTER PARTY

THE BIG MEET-UP EXPERIENCE

3 STUDIOS

Join the live audience in one of our three buzzing broadcasting studios to soak up the excitement at The Big Meet-up of 2021! We’ll be giving you the ultimate TV studio experience, satisfying your hunger for top-quality live content alongside the opportunity to network with some of the biggest names in banking and payments.
MoneyLIVE Banking Event
MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

THE SOLUTIONS BAR

Come join us at The Solutions Bar, where we’ll be serving free beer and good coffee all day! Grab a drink, mingle with new people, and embrace the buzz of social interaction we’ve all been craving.

THE IDEAS GARDEN

Whether you’re looking to network or simply talk about the latest innovations, head over to The Ideas Garden and get those important conversations started. With table service and bookable tables, this is the perfect spot for your 1-to-1 meetings.
MoneyLIVE Autumn Festival, MoneyLIVE Banking Event

TICKETS TO THE BIG MEET-UP

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£1,295.00 + VAT

 

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CHECK OUT THE VIRTUAL EPISODES

Also part of the MoneyLIVE Autumn Festival, The Virtual Episodes will broadcast live throughout October and November. Visit the website to take a look at the 5 episodes, and find out which leaders in banking and payments will be coming to your screen!