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On-demand webinars

General Data Protection Regulation – what does it mean for you? [VIDEO]

Hear from HSBC, Citi, Trunomi and FIS about what the GDPR proposes and how it will impact the work of financial institutions. Watch now!

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On-demand webinars

Let’s get personal – exploring new frontiers in customer engagement [VIDEO]

Barclays, RBS and Microsoft discuss the need to adopt a customer focused approach and how to personalise their experiences within banking. See more!

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On-demand webinars

Competing for tomorrow’s wealth client [VIDEO]

Today’s customers are increasingly savvy and demanding, expecting 24 hour services and a quality digital experience. Join our leading panel of experts as they discuss how you can keep up and compete for tomorrow’s wealth client. Watch now!

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On-demand webinars

Beyond GDPR – navigating the new data landscape [VIDEO]

Leading experts from RBS, HSBC, Civilised Bank and Trunomi discuss how regulation is changing expectations around data use, what challenges this creates for banks, and how they can respond to stay ahead of the competition. See more!

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On-demand webinars

Preparing for the future of analytics in banking [VIDEO]

How can the banking industry keep up with the likes of Amazon? What role will analytics play in improving the digital banking experience? Prepare for the future of analytics in banking with Danske Bank, Shawbrook Bank, Barclays and Earnix. Watch now!

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On-demand webinars

Creating a seamless omnichannel experience [VIDEO]

Customer expectations are rising with every new innovation, and the challenges of meeting these new demands requires every company to work to stay ahead of the competition. Watch this panel discussion to find out how!

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On-demand webinars

The rise of open APIs [VIDEO]

With PSD2 setting the pace and the rise of Open APIs transforming the value chain, it is vital that banks adjust quickly to a world in which third parties are gaining increasing access to the customer relationship. Watch this panel discussion to find out how experts are adjusting. Watch now!

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On-demand webinars

Customer on-boarding in the digital age [VIDEO]

In a digital landscape where customers now expect fast and frictionless experiences, the on-boarding experience can make or break the customer’s impression of a financial services firm. Hear from Fidelity Internation, Barclays, LV= and Dealflo on how they’re meeting the new customer expectations. See more!

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On-demand webinars

Data security – get ready for the General Data Protection Regulation [VIDEO]

This panel discussion explores the implications of GDPR for personal data security, the capabilities available to data controllers and the key considerations that controllers should take in account when planning their data security post-GDPR. Find out more!

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On-demand webinars

Turning customer feedback into action [VIDEO]

Tune in to hear our panels’ insights on the next steps needed to turn customer sentiment into advocacy, including BT, 1st Central, National Express and Rant & Rave. Watch here!

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Videos

Video: Digital Underpins The Strategy For Lloyds Banking Group

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On-demand webinars

Engaging and retaining tomorrow’s customer [VIDEO]

Line Group, Google, Masthaven Bank and Clarabridge discuss what retention and engagement strategies will be fit for purpose in today’s rapidly changing world. See here!

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On-demand webinars

Tracking Customer Sentiment, And Acting On It [VIDEO]

We explore how to create a successful feedback strategy, as well as how to take the data and turn it into real customer benefits with experts from Google, RBS, Business Stream and Rant & Rave. Watch here!

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Videos

Video: TSB – A Bank Customers Can Believe In?

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On-demand webinars

Re-wiring financial services – embedding a digital culture [VIDEO]

How can a corporate culture be established that supports innovative digitisation efforts? How can CX, digital and marketing teams better champion the customer to the board? Find out with Black Rock, RBS, AXA Insurance, SAP and OpenText. Watch here!

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Videos

Video: Tom Blomfield describes the Monzo Bank rollercoaster so far…

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Videos

Improving your customers’ financial wellbeing

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Videos

A spotlight on the ‘world’s most inclusive bank’

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Videos

Digital underpins the strategy for Lloyds Banking Group

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Videos

How are Tandem Bank disrupting the status quo?

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Videos

The invisible competitive advantage of good back office tools

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Videos

Disruptor or collaborator? Analysing FinTech’s new place within the industry

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Videos

‘This is the biggest area for change in lending…’

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Videos

Interview with Atom Bank, giving the challenger perspective

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Videos

Instant credit assessment is an achievable goal!

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Videos

Interview with Swedbank’s Chief Product Owner, Digital Lending

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Videos

Which technology will impact the future of lending?

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Videos

What impact will challenger banks have on lending in the next 5 years?

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Videos

The future is connected – opportunities and threats in payments

Hear from Barclaycard’s Managing Director, Future Payments on making authentication in payments fit for purpose in a connected world.

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Videos

Is Instant Credit Assessment an achievable goal?

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Videos

What impact will alternative lenders have on lending in the 5 years?

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Reports

The Future of Work Report

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Videos

How will lending distribution change over the next few years?

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Videos

Caroline Ambrose, Open Banking Director, Barclays Bank shares her thoughts on open APIs

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Videos

Hear from Jamie Campbell, Head of Awareness at Bud on AI, APIs and upcoming challenges for banks

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Videos

What will be greatest challenge facing the banking industry by 2022?

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Videos

Interview with Hellenic Bank’s Head of Omnichannel & Customer Experience

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Videos

Interview with Stuart Newey @Coutts & Co

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Videos

What will be the greatest challenge over the next 5 years?

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Videos

In 3 words, what will be the impact of open API’s by 2020?

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Videos

Why are events like this useful?

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Videos

Interview with CAPCO’s Head of Wealth & Asset Management

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Videos

Why do you find MoneyLIVE events useful?

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Videos

Open banking summarised by Nationwide’s Chief Technology Officer

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Videos

How can technology be best adopted in an industry that has been predominantly human led?

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Videos

HSBC’s Digital Propositions Manager, on the biggest challenges in banking

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Videos

Interview with George King @MASECO Private Wealth

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Videos

Keeping it real for customers with Troy Stratton, Head of Design & Initiation – RBWM, HSBC Bank

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Videos

How can private banks and wealth managers best differentiate themselves in an increasingly competitive market?

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Videos

Interview with COO of Delio

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Reports

The Future of Retail Banking Report

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Videos

How can the industry engage with the next generation of investors?

With Coutts & Co, Julius Baer Group, Delio, Seven Investment Management, CAPCO and MASECO Private Wealth

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Videos

Interview with Annabel Bosman @Julius Baer Group

With Annabel Bosman, Managing Director of Julius Baer Group

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Videos

Interview with COO, Phillip Bungey

With Philip Bungey, Chief Operating Officer of Seven Investment Management

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Videos

Interview with Virgin Money’s Payments Director

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On-demand webinars

Banking in the Age of Machine Intelligence [VIDEO]

Make sure you’re prepared for the robotics revolution and the future of AI in banking by watching our expert panel discussion. See here!

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Videos

How will the role of GAFA in banking evolve?

Find out what Danske Bank, Erste Group, PayPal and more think of the ‘threat’ of tech firms

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Videos

What will be the most likely use cases for AI in Banking?

Separating the AI hype from reality with an exclusive interview with Monzo, Danske Bank and more senior industry leaders

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Article

Interview with Helene Panzarino, Managing Director of SBC Colab

Helene Panzarino, MD of SBC Colab, shares insider knowledge into the inner workings of the FinTech scale-up industry and will discuss the impact of socio-political changes and regulation.

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Article

Open banking insights with LBG’s Lana Abdullayeva

In this article, Lana Abdullayeva, Director of Open Banking & PSD2, of Llloyds Banking Group, share her thoughts on how the industry and its customers continues to evolve in a post-PSD2 landscape.

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On-demand webinars

The age of marketplace banking [VIDEO]

The ‘marketplace’ concept is not new, but following recent marketplace launches from the likes of Starling, the concept, has risen to the top of the agenda for incumbents and challengers alike. Hear from Tandem, Bud and TransUnion on what action they plan to take. Watch now!

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Article

Women and wealth: the impacts of technology-enhanced wealth management

Charlotte Ransom, Chief Executive Officer, Netwealth shares her thoughts on the evolving needs of female clients, the various barriers to investments and the benefits of technology-enhanced approaches.

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Article

“Selling the sizzle, not the sausage” – Steve Tigar, CEO of Money Dashboard

With banks slow to implement open APIs, how are TPPs responding so far and what can be done to make open banking a success? In this interview, Steve Tigar, CEO of Money Dashboard, shares his views on the future of open banking.

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On-demand webinars

The reality of collaborative banking [VIDEO]

HSBC, Barclays, Metro Bank and TIBCO share their insights on how platform companies are taking over and changing the way companies do business. With Open Banking now on the horizon, banks cannot afford to sit back and not seize the opportunities available from collaboration. Watch now!

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On-demand webinars

Automation and AI: The Future of FS [VIDEO]

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AI & robotics

Hear expert insight from TSB Bank, Zurich University of South Wales and IBM on how you can prepare for an automated landscape. Watch panel discussion now!

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On-demand webinars

The Era of the Customer-Driven Bank [VIDEO]

No more the word of rumour – banks need to change. With unprecedented regulation and increased competition coming over the horizon, now is a crucial time for banks to give their customers the user experience they desire. Watch this discussion here!

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On-demand webinars

Banking in the Age of Machine Intelligence [VIDEO]

AI is on its way! The mechanisms behind fraud checks, customer interactions, compliance and more are set to be fundamentally supported – and in some cases even replaced – by the rise of the robots. Watch this panel discussion now!

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On-demand webinars

Preparing for the rise of Millennial millionaires [VIDEO]

Find out from St James’ place, Rathbones, LGT Vestra Wealth and CAPCO how to seize the opportunities and overcome the challenges that will arise. Watch this discussion here!

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Article

From e-commerce to SME banking and beyond – CEO of Rakuten Europe Bank

Toshihiko Otsuka, Chief Executive Officer and Director of Rakuten Europe Bank reveals their ambitions in the banking industry and how the first steps the organisation is taking in commercial banking are developing to date.

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On-demand webinars

How ‘direct’ does your bank need to be? [VIDEO]

Receive insights from Santander, Monzo, Bank of Ireland and FIS about the need for core banking systems, digital-only channels and new entrant offers. Watch now!

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On-demand webinars

The future of payments innovation [VIDEO]

Listen to what Barclays, UK Finance, Bud and FIS have to say about the new technologies, channels and experiences that are changing the payments industry. Listen here!

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Videos

The Impact of Open Banking on the Lending Industry

Who will own the customer relationship and win in the new Open Banking environment? Hear from RBS, RateSetter, Atom Bank and more as they explore the impacts of open banking on the world of lending.

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On-demand webinars

How to win in the API economy [VIDEO]

What are the ways to build and control secure, flexible and meaningful APIs which deliver measurable value to your business? Hear from HSBC, Metro Bank and MuleSoft who discuss how banks should build their API strategy. Watch this discussion now!

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On-demand webinars

Commercial credit automation: how to avoid pitfalls of the past [VIDEO]

Hear from Esme Loans, Coutts and FIS Global on how applying automation can enable quicker decision making, cutting costs and fulfilling customer satisfaction. Watch this discussion now!

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Article

MoneyLIVE Summit 2018 Highlights

Discover the best bits from MoneyLIVE Summit 2018! See and hear about the MoneyLIVE Summit experience, including contributions from First Direct, Rakuten Europe Bank, Money Dashboard and TSB.

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Videos

Interview with Will Stevns, Partner, PwC

In this MoneyLIVE exclusive interview, Will Stevns, Partner of PwC, offers his perspective on key issues facing the banking industry, from chatbot-driven conversational banking to the potential end of free-if-in-credit banking.

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Videos

Will open banking accelerate GAFA’s entry into the lending market?

Hear Ratesetter, Funding Options, London Institute of Banking & Finance and more discuss how the likes of GAFA and others might enter the funding and lending space.

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Videos

Preparing for the new world of platforms

How are lenders defining how they want to position themselves in the new marketplace-led ecosystem? Contributions from Atom Bank, Funding Options, nCino, Lloyds Banking Group and Ratesetter

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Reports

The Future of Retail Banking Report 18/19

From open banking to voice technology, FinTechs and tech titans are gaining market share. The time for banks to act is now. Read our free annual report today.

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Videos

An AI-powered revolution is coming

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AI & robotics

In this video, find out where AI can best be applied and discover how banks can better integrate data into their cultural DNA. Featuring AIB, Monzo, Rakuten Europe Bank, Tinkoff Bank, N26 Group, collectAI and Curve.

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Videos

How data can help banks move beyond financial services

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Data analytics & IoT

How can you retain customer loyalty in a future where the banking landscape will be more competitive? Respondents include Rakuten Europe Bank, Money Dashboard, N26 Group, Curve and Tinkoff Bank

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Videos

How ecosystems can enable banks to become life partners for customers

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Customer experience

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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Videos

Completing your digital strategy with voice technology

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Digital transformation

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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Videos

Banking as a platform

In this video, you will find out what Citi, AIB, Curve and more think about digital ecosystems, which are at the core of the concept of lifestyle banking.

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On-demand webinars

The transformative power of open banking [VIDEO]

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Open banking & API economy

HSBC, Metro Bank, Tandem Bank and Feedzai discuss the new opportunities and new challenges in an AI-driven open ecosystem. Watch now!

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Article

MoneyLIVE Spring 2019 highlights

Get the highlights from 2019’s MoneyLIVE Spring. Featuring two stages on banking and payments, this is the event where banking and payments collide.

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On-demand webinars

Pursuing the Perfect Payments Experience [VIDEO]

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Payments

Take a look in to the changing world of payments to gain insight to what it is customers of today actually want from their payment experiences with Lloyds, TSB Bank, 10x Banking and TSYS. Watch today!

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On-demand webinars

Customer Engagement in Banking [VIDEO]

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Customer experience

Gain insight into how to become more than a bank through excellent CX with Barclays, HSBC, CYBG and Salesforce. Watch today!

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On-demand webinars

Future-proofing the lending experience [VIDEO]

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Lending

Hear from Lending Works, RateSetter, CYBG and TransUnion on how they are drawing genuine business value out of providing insightful and forward-thinking customer experiences. Watch now!

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On-demand webinars

Exploring a New Epoch in Card Payments [VIDEO]

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Payments

Get unique insights from Lloyd’s Banking Group, Bank of Ireland UK, Danske Bank and FIS on how to make payments safer, better and faster. Produced in partnership with FIS. Watch today!

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Podcasts

Serving a million markets of one: delivering customer excellence across financial services [Talking Shop Podcast]

Episode 1 of the Talking Shop: Profitable Growth in Financial Services podcast series featuring Starling Bank and Accenture. Listen now!

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Article

Meeting the challenge set by incumbents and Big Tech with Numerica Credit Union

KayCee Murray, Senior Vice President, Information Technology discusses Numerica Credit Union’s innovation endeavours in voice technology and financial wellness tools.

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Videos

Unpacking Artificial Intelligence in Financial Services

Gain insights from Salesforce, RBS, Legal & General and AIG on the benefits and challenges that AI brings to financial services. Sponsored by Salesforce, hosted by TechNOVA. Watch now!

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Videos

Value-added services in payments

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Payments

Danske Bank, Erste Bank, Moneyou and CYBG take inspiration from Chinese Tech Giants and consumer habits in the East and share their thoughts on how best to enhance payments experiences and increase customer loyalty.

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Videos

Managing increasing customer expectations

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Customer experience

Hear from Erste Bank, CYBG, Barclaycard and more on investing in convenience-focused solutions for customers, transforming physical channels and making the most of open ecosystem.

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Videos

Open APIs in banking: exploring opportunities

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Open banking & API economy

Find out about what Danske Bank, Erste Bank, CYBG and more are thinking about post-PSD2 and the world of open APIs in banking.

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Videos

Interview with solarisBank

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Open banking & API economy

Banking-as-a-service platform solarisBank is one of the most exciting players to emerge in Europe. Check out this Interview with solarisBank’s COO.

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Videos

The impact of voice technology on the payments experience

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Digital transformation, Payments

We’re in early days with the implementation of voice technology, hear some preliminary ideas from thought-leaders from CYBG, Erste Bank, Danske Bank and more.

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Videos

Connected devices and automated payments

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Payments

Connected devices can do so much more than initiate a payment. Find out how to customer experience to the next level with experts from Erste Bank, Barclaycard and CYBG.

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Videos

Personalisation in the Age of Big Tech

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Digital transformation

Hear from First Direct, Salesforce, BBVA, Barclays Ventures, and CYBG on banks delivering market-of-one customer personalisation.

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Article

“The end of the start-up era: the future of P2P lending” – CEO, RateSetter

Rhydian Lewis outlines the threats & opportunities for P2P lending, RateSetter’s goals for the next 18 months and P2P lenders moving into mainstream banking

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Article

Quick-fire interview with Josh Bottomley, HSBC

Josh Bottomley, HSBC, outlines how the bank is realigning the organisation to get the most out of its $15bn investment in technology

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Article

Breathing life into banking with the CMO of Klarna

David Sandstrom, CMO of Klarna, debates where traditional banking has gone wrong, Klarna’s collaboration with Snoop Dogg, and the challenges of building a fun brand

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Videos

Culture, platform banking and customer-centricity with CIO of ING

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Customer experience, FinTech innovation

Benoit Legrand discusses how he is helping ING to transition to a customer-centric platform-based model of banking.

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Videos

Quantum Computing elevator pitch with Dr Lee Braine, Barclays Bank

Why has Barclays pursued an investigation into quantum computing? We sat down with Dr Lee Braine of the CTO office for a basic quantum computing 101.

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Videos

BBVA Open Platform’s approach to open banking and FinTechs

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FinTech innovation

Find out from Susan French how BBVA Open Platform are pushing on this innovation agenda, covering subjects including FinTech partnerships, agility and the future customer-bank dynamic.

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Article

MoneyLIVE: Digital Banking 2019 highlights

Hear from our attendees at MoneyLIVE: Digital Banking about why the conference is their annual go to for valuable industry insights.

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Article

Why partner with us? MoneyLIVE: Digital Banking

Hear how your business will benefit from partnering with MoneyLIVE: Digital Banking.

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Article

Where has traditional banking gone wrong? Interview with Revolut

Read our exclusive interview with Espen, Country Manager – Norway at Revolut, as he discusses where traditional banking has gone wrong, the P27 alliance, mobile banking apps, and more.

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Article

Do FinTechs & banks need to collaborate? Nordea weighs in

In this interview with Sarah Hager, Head of Open Banking Community at Nordea, Sarah discusses the bigger picture of open banking, collaboration between FinTechs and banks, ecosystems, and more

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On-demand webinars

The Era of Customer Empowerment in Lending [VIDEO]

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Lending

Hear from OakNorth Bank, Coutts, Lending Works and TransUnion experts discuss the era of customer empowerment in lending. Watch the TV panel discussion!

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Reports

Trends in Financial Services Marketing

Insights from over 500 Marketers Worldwide. Download the report to see how financial services marketers are adapting to this new reality.

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On-demand webinars

Preparing for the Next Stage of the Digital Revolution [VIDEO]

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Digital transformation

Get ready for the next stage of the digital revolution in banking. Hear from TSB Bank, RBS International, First Direct and Feedzai in this TV panel discussion. Watch now!

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Reports

The Next-Generation Wealth Manager: European Edition

The Next-Generation Wealth Manager report discovers the value of technology from the perspectives of both the wealth manager and the client. Download now!

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Webinar Summaries

The Era of Customer Empowerment in Lending [Summary]

Get top learnings from OakNorth Bank, Coutts, Lending Works, and TransUnion on customer empowerment in lending. Read now!

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On-demand webinars

Delivering a Connected Debit Payments Journey [VIDEO]

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Payments

Capitalise on the potential of data analytics in debit payments. Hear from Bank of Ireland UK, Lunar, Santander UK and TSYS. Watch now!

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Webinar Summaries

Delivering a Connected Debit Payments Journey [Summary]

In today’s hyper-connected world, consumers want payments that are as innovative and immediate as the rest of their online interactions. Read expert opinions from Bank of Ireland UK, Lunar, Santander UK and TSYS. Read more!

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Article

Learn to love your silos with Kubernetes

If data is the new currency, then who will be the banks? That was the question posed by Juan Manuel Irigaray of Equinix at the MoneyLIVE Digital Banking conference 2019.

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On-demand webinars

Preparing for and Capitalising on ISO 20022 [VIDEO]

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Data analytics & IoT, Financial crime, fraud & security, Policy, regulation & compliance

Discover the benefits ISO 20022 can bring about for your organisation with HSBC, Swift and FIS. Watch the panel discussion now!

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Videos

Interview: Eleni Coldrey, Business Development Director, EMEA at Equinix

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Data analytics & IoT

We caught up with Equinix to cover the most pressing issues in banking now including financial risks, the open finance ecosystem and the potential of data. Watch the interview now!

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Article

MoneyLIVE Summit 2019 Highlights

Discover what you missed at MoneyLIVE Summit 2019, the event etting the pace in banking and payments innovation worldwide. Watch the video highlights now!

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Article

What our partners say about MoneyLIVE Summit 2019

Hear what our partners at MoneyLIVE Summit 2019 had to say about their conference experiences. Watch the video now!

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Videos

Interview: Brit Blakeney Anghelakis, Executive Director, Head of Innovations & Ecosystems at DBS

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Digital transformation, FinTech innovation

How is DBS Bank keeping pace with the changing banking landscape? Watch our interview with their Head of Innovations & Ecosystems now.

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Videos

Interview: Caecilia Chu, Co-Founder and CEO at YouTrip

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Customer experience

Fintech startup YouTrip are changing the game in the South East Asia. Hear how they are improving the modern banking experience now

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Videos

Interview: Deepak Sharma, Chief Digital Officer at Kotak Mahindra

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Customer experience, Digital transformation

Watch our exclusive interview with the Chief Digital Officer of Kotak Mahindra and find out the differences between the UK and Indian banking markets.

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Videos

Interview: Josh Bottomley, Global Head of Digital at HSBC

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Digital transformation

Hear from the Global Head of Digital at HSBC on how banks successfully balance the adoption of new technologies with employee development to drive change?

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Videos

Uncovering the future of banking for SMEs and self employed customers

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Customer experience, Lending

Discover the future of banking for SMEs and self-employed customers with Oak North Bank, BNP Paribas & Trezeo.

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Videos

Openway and the next generation of payments innovation

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Payments

From 2019’s MoneyLIVE Summit, hear from Julian Farley, Head of New Business at Openway on exploring the next generation of payments innovation and what’s next in the banking industry.

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Videos

Changing Business Models to fit the Open Banking Era

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Open banking & API economy

From 2019’s MoneyLIVE Summit, key players took stage at our Leaders’ Forum to answer burning questions facing the Banking Industry and provide a blueprint for the future regarding Open Banking.

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Videos

Fintech Session Showreel

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FinTech innovation

Shining a spotlight on all things FinTech, we’re proud to endorse the latest rising stars in the banking industry at our MoneyLive Summit.

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Webinar Summaries

Are you ready for the LIBOR-less era? [Summary]

Read how Barclays, Investec, LIBOR Oversight Committee and DocuSign transition to a LIBOR-free economy and accelerate in the change. Read more now!

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On-demand webinars

Are you ready for the new LIBOR-less era? [VIDEO]

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Payments, Policy, regulation & compliance

The discontinuation of LIBOR is approaching fast…how is your organisation tackling this transition? Watch experts from Barclays, Investec, LIBOR Oversight Committee and DocuSign share their insights on how to best prepare.

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On-demand webinars

Unlocking the power of data-driven banking [VIDEO]

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Data analytics & IoT

Hear from HSBC, Santander, Lloyds and SAS to discover how to harness the full potential of predictive and prescriptive analytics to transform your customer offering. Watch the full discussion!

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Reports

MoneyLIVE Report 2020

What will be next for the banking industry? Download the MoneyLIVE Future of Retail Banking Report 2020 to understand how the industry is set to change!

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Webinar Summaries

Unlocking the power of data-driven banking [Summary]

HSBC, Santander, Lloyds Banking Group and SAS UK & Ireland discuss how to harness the full potential of data to transform your customer offering and real-time interactions. Read more now!

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Podcasts

Navigating a disrupted industry landscape [Talking Shop Podcast]

In this podcast episode, Deloitte and Anaplan discuss how to leverage people and technology to unify business processes in order to streamline operating models. Listen now!

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On-demand webinars

Leading with empathy to overcome global disruption in banking [VIDEO]

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Operational effectiveness & workforce

Watch NatWest Bank, Virgin Money, Rathbone Brothers and Salesforce discuss how empathy can be incorporated throughout your business, how trust can be strengthened during times of crisis, and how you can support your workforce during times of change.

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On-demand webinars

Preparing for the next phase of digital wallet disruption in a mobile-led era [VIDEO]

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Payments

Watch Vipps, Danske Bank, Virgin Money and Feedzai share how to offer fast, frictionless and secure payments, and discuss how value-added offerings may become central to digital wallet success.

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On-demand webinars

The changing face of customer conversations in financial services

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Customer experience, Digital transformation

Hear from a panel of experts from AXA, Starling Bank, AIB and Accenture as they discuss balancing human and digital touchpoints in CX.

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On-demand webinars

Digital Engagement for the ‘Next Normal’ [VIDEO]

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Customer experience

Watch Skipton Building Society, Nationwide Building Society, Salesforce and an Independent Industry Expert discuss how COVID-19 has impacted customer engagement with banks, ensuring personalisation in a digital only environment, using AI to observe customer interactions and tailor engagement, maximising value from data, what COVID-19 has exposed about financial inclusion and more.

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On-demand webinars

Transforming CX and onboarding in the disrupted banking landscape [VIDEO]

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Customer experience

Hear from an expert panel of speakers from Virgin Money UK PLC, Starling Bank, Lloyds Banking Group and Adobe as they discuss the latest strategies and initiatives to improve the onboarding experience and how the move towards partnerships and platforms is transforming the landscape.

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Webinar Summaries

Transforming CX and onboarding in the disrupted banking landscape [Summary]

Virgin Money UK PLC, Starling Bank, Lloyds Banking Group and Adobe discuss the latest strategies and initiatives to improve the onboarding experience and how the move towards partnerships and platforms is transforming the landscape. Read more now!

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On-demand webinars

Achieving digital resilience in an unprecedented banking landscape [VIDEO]

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Digital transformation

Watch HSBC Kinetic, Lloyds Banking Group, BBVA and FIS Next Generation Banking as they uncover how banks must adapt to surges in digital demands, ensure business continuation throughout times of uncertainty, and improve their ability to adapt at speed. Watch now!

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Reports

Financial Goliaths and Digital Davids – Banking Circle Report 1

Banking Circle recently commissioned an in-depth study of the ongoing impact of the pandemic. ‘Financial Goliaths and Digital Davids’ is the first of three white papers based on the findings. Download your copy today!

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Webinar Summaries

Digital Engagement for the ‘Next Normal’ [SUMMARY]

Panellists from Skipton Building Society, Nationwide Building Society, Salesforce and an Independent Industry Expert discuss how banks have risen to challenges since the outbreak of COVID-19, rapidly mobilising to manage a surge in digital demand, rolling out new products at unprecedented speed and scale and working hard to keep customers and staff safe.

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On-demand webinars

Futureproofing digital strategies for banks [VIDEO]

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Digital transformation

Banking transformation leaders from Barclays Bank, Bank of Ireland, Google Cloud and SAS prepare for a digital only future. Join them to explore how to thrive in today’s disrupted landscape, including unlocking the potential of cloud, exploring opportunities in the ‘everything as-a-service’ model, understanding how AI and RPA can enhance efficiency, and how flexible architectures can improve operational resilience.

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Webinar Summaries

Futureproofing digital strategies for banks [SUMMARY]

As the banking landscape settles into the new normal, it is a critical time to take agile transformation strategies to the next level and prepare for a digital-only future. Find out what banking transformation leaders from Barclays Bank, Bank of Ireland, Google Cloud and SAS believe the next steps will be, and discuss the lessons learned so far.

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Webinar Summaries

Achieving digital resilience in an unprecedented banking environment [SUMMARY]

HSBC Kinetic, Lloyds Banking Group, BBVA and FIS Next Generation Banking uncover how banks must adapt to surges in digital demands, ensure business continuation throughout times of uncertainty, and improve their ability to adapt at speed.

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Videos

MoneyLIVE: Digital Banking Goes Digital [On-Demand]

All sessions from MoneyLIVE: Digital Banking Goes Digital are now available to watch on-demand! Sign up now to watch 20 presentations, 11 panel discussions, 7 FinTech pitches, 3 interviews, 3 case studies and over 80 banking experts from across the world, for free!

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Reports

10 Trends Reshaping Banking in 2020

10 Trends Reshaping Banking in 2020 by Infosys Finacle. Download this white paper today >>

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Reports

How Banks Are Winning with AI and Automated Machine Learning

Read this report to find out more about how banks are tackling their biggest data science challenges. Download your copy today!

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Reports

Opening the “Black Box”: The Path to Deployment of AI Models in Banking

This white paper presents the cornerstones of effective modern model risk management in the age of AI and machine learning. Download your copy now!

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Reports

Bank to the Future – Why tomorrow’s idea of financial institutions is already here

Banking Circle recently commissioned an in-depth study of the ongoing impact of the pandemic. ‘Bank to the Future’ is the second of three white papers based on the findings. Download your copy today!

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Article

SME Banking: The Age of Open-Innovation

MoneyLIVE spoke to 6 industry experts to examine to bring SME banking in from the cold, after deep failings being exposed by the COVID-19 crisis.

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Reports

Out of the branch, into the app: rethinking digital channels for tech sceptics and refuseniks

Banks need to find ways of making the transition easier for the sizeable number of customers who have so far resisted digital banking, or who would prefer to return to their local branch once the crisis is over. Download the report today!

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Reports

Home Away From Home: No place like home? Domestic European markets hold the key for growth

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On-demand webinars

Delivering excellence for vulnerable customers in banking and insurance

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Customer experience

From exploring the impact on product and service design, to considering the human touch in digital communication and utilising AI in the identification process, this discussion will provide you with the tools needed to supercharge your vulnerable customer strategy and provide a seamless experience for all.

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Reports

Democratizing AI: Transforming Your Operating Model to Support AI Adoption

Democratizing AI through your organization requires more than just software. It may require changing your operation models and finding the right guidance to realize the full breadth of capabilities. Download your copy of the report today!

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Reports

Retail Banking: Digital Edge Playbook

This playbook outlines how retail bankers can provide more personalized, value-added experiences to meet customers’ rapidly changing banking requirements anywhere in the world. Download the PDF today1

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Videos

MoneyLIVE APAC: Watch On Demand

MoneyLIVE APAC: The Digital Sessions is now available to view on-demand on for free. View all the recordings anytime, anywhere.

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Reports

5 AI Solutions Every Retail Bank Needs

The future of AI is today. Download this report to find out the 5 AI solutions that every retail bank needs.

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On-demand webinars

The future of payments in a convenience-driven era [VIDEO]

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Payments

Explore the journey towards instant payments with Natwest, HSBC, Swish and Feedzai, as they identify future threats within banking and what the new normal will be in customer behaviour. Find out more!

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On-demand webinars

Transforming customer engagement: optimising digital experiences in banking [VIDEO]

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Customer experience

Learn about the change in the customer journey and how data analytics can help us with SEB, HSBC, Natwest, Virgin Money and YEXT. See more here!

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On-demand webinars

Redefining lending through times of digital acceleration [VIDEO]

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Lending

In this discussion, we find out how to power through digital transformation by evaluating the current climate and embracing new opportunities. Hear from Lloyds Banking Group, Atom Bank, AIB Group and Salesforce!

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On-demand webinars

Streamlined, agile, flexible: preparing for the next normal of work in banking [VIDEO]

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Operational effectiveness & workforce

Find out from Tandem Bank, Barclays, Santander and OpenText how to adapt to the new way of life whilst maintaining excellent customer service. See more!

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On-demand webinars

Tackling financial crime in the new banking landscape [VIDEO]

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Financial crime, fraud & security

In this panel discussion, listen to MobilePay, Nordea, Standard Chartered Bank and FIS develop an enterprise-wide fraud strategy to best protect customers and financial institutions during uncertain times. Watch now!

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Reports

Innovation in Retail Banking

Innovation in Retail Banking Report | Read the top digital trends in the industry that are transforming the way banks operate and how they are innovating to engage with customers.

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Reports

CX Excellence For The Vulnerable

We surveyed over 150 CX experts in financial institutions across the globe to find out how they are working to protect vulnerable customers in the midst of the COVID-19 pandemic. See our findings here.

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Reports

Better by design? Re-thinking AML for a digital age

The latest Banking Circle white paper provides insight from 300+ senior decision makers on how financial institutions can respond to the threat of money laundering.

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On-demand webinars

Commercial lending in the face of uncertainty: lessons from 2020 [VIDEO]

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Lending

Hear from experts as they tackle transforming portfolio management and improving profitability throughout commercial lending. Sign up here!

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Reports

The Crypto Maturity Model

The Crypto Maturity Model: How Traditional Finance Can Adopt Cryptocurrency in Stages. Download today!

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On-demand webinars

Optimising AI and Machine Learning: Overcoming the Data Obstacles [WEBINAR]

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AI & robotics, Data analytics & IoT

Join panellists from Allianz, Starling Bank, C. Hoare & Co. and Blue Prism as they shed light on the issues currently undermining data quality, and how automation can itself help to overcome them.

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Article

CX Excellence for Vulnerable Customers [SUMMARY]

Read this thought-provoking and important discussion about how to deliver an exceptional customer experience for a vulnerable audience. Read now!

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On-demand webinars

Fighting fraud in the shifting payments ecosystem [WEBINAR]

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Financial crime, fraud & security, Payments

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Videos

MoneyLIVE Summit Goes Digital 2021 | On-Demand

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On-demand webinars

Grasping the opportunities of embedded finance and digital ecosystems – getting your technology strategy right

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Open banking & API economy

This webinar explores the strategies organisations must adopt to triumph in the age of open finance, ecosystems and the platform economy. Sign up now!

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On-demand webinars

The future of autonomous self-service in banking

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Customer experience

This webinar will bring together senior leaders in banking to shed light on how automation, self-service design and AI can be used to optimise autonomous user experiences in a digital-first era.

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Reports

Stemming the tide of fraud: towards a purpose-led approach

How must fraud and financial crime strategies evolve to maintain the upper hand? MoneyLIVE, in partnership with Featurespace, surveyed over 180 fraud and customer experience experts working in banking and payments across Europe to find out.

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On-demand webinars

Leading with empathy [WEBINAR]

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Customer experience

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Article

The rise of digital wallets: and what they may mean for payments as we know it?

This article explores how the pandemic will change the payments environment, the future of cash, as well as introduction of digital wallets. Read it here!

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Article

MoneyLIVE Summit Goes Digital – Episode 1 transcript: purpose-led banking

Catch up on what was explored in episode 1 with Ashok Vaswani, Barclays: What does the industry stand for? Read transcript here!

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Article

MoneyLIVE Summit Goes Digital – Episode 2 transcript: creating future digital platforms

How do we create digital platforms for the future? Read the discussion with Annerie Vreugdenhil at ING here.

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Article

MoneyLIVE Summit Goes Digital – Episode 3 transcript: open finance

Find out with Hetal Popat from HSBC and Rune Mai from Nordic API Gateway the path to success with open finance. Read the article here!

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On-demand webinars

Keeping customer experience at the heart of fraud and financial crime strategies [WEBINAR]

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Financial crime, fraud & security

This webinar discussed how analytics and a seamless customer experience can successfully work alongside each other in financial crime strategies. Watch for free now!

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On-demand webinars

Transforming where customer and employee experience intersect: optimising the power of AI [WEBINAR]

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AI & robotics, Customer experience

This webinar embraces automation and AI in the future strategies of customer experience and employee experience. Watch the webinar for free now!

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Webinar Summaries

Leading with empathy: delivering a compassionate customer experience [SUMMARY]

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On-demand webinars

Next-Gen Customer Experience in Financial Services [WEBINAR SERIES]

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Customer experience

This webinar series consists of three episodes, opening up discussions about trust, automation and personalisation – vitals for the future customer experience. Come and subscribe!

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Article

Optimising operations: how to build the workforce of tomorrow

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Article

The FinTech playing field: creating value through partnerships

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Article

The rise of the citizen data scientist

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Article

Request to Pay: a key addition to modern-era digital payments?

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On-demand webinars

Cyber resilience in an evolving risk landscape [WEBINAR]

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Digital transformation, Financial crime, fraud & security

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Article

How NatWest are tackling climate change

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Article

HSBC Kinetic: coping with operational disruption

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Reports

DIGITAL CURRENCIES: Understanding expectations and managing your risk report

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Article

What is Money?

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Webinar Summaries

Transforming where customer and employee experience intersect: optimising the power of AI [SUMMARY]

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Webinar Summaries

Keeping Customer Experience at the heart of fraud and financial crime strategies [SUMMARY]

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Reports

The evolution of embedded finance: towards AI-driven product selection

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On-demand webinars

Embracing the embedded finance boom [WEBINAR SERIES]

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Lending, Open banking & API economy, Payments

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Article

Re-imagining the future of the bank branch

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On-demand webinars

Perfecting the digital ‘front door’ [WEBINAR]

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Digital transformation

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Article

The past, present, future, (and demise?) of passwords

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Videos

Hyperautomation in banking: Leveraging AI decisioning to supercharge the customer experience [WEBINAR]

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AI & robotics

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Article

Turning Open Banking into… banking: the next evolution in payments promises big gains for businesses and their customers

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Article

Webinar wrap-up: MoneyLIVE Summit – Exploring the potential of Open Payments

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Article

Technology Skill Development: The Strategy for Building Better Teams

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On-demand webinars

Building tomorrow’s bank: future-proofed, sustainable, digital front to back [WEBINAR]

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Digital transformation, ESG, purpose & trust

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On-demand webinars

Preparing for the Great Wealth Transfer: embracing a digital first approach while retaining the essential human connection [WEBINAR]

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Digital transformation

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Article

ESG for SMEs: The practical steps

ESG is here to stay, but how does a struggling or scaling SME make a start on playing their role? Find out from Helene Panazarino (Director, LIBF)

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Article

Building Societies: time to re-think business models?

Is the building society business model in danger? We asked Des Moore, Chief Executive Officer, Cumberland Building Society.

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Article

Financial inclusion: why it’s important, and how FinTech can help

This article explores the tangible benefits financial inclusion can bring to women and outlines how FinTech can help increase access to financial services.

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Article

The next era of UK payments innovation [WEBINAR]

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Payments

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Article

State of Upskilling Report 2022

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Article

Skillsets, culture, ecosystems: why PEOPLE are the key to success in a digital-first world

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Article

Why everyone’s talking about Digital IDs

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Article

ISO 20022: The journey to becoming ISO native

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On-demand webinars

Beyond Open Banking: preparing for the next phase of innovation [WEBINAR]

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Open banking & API economy

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On-demand webinars

Embedded lending and customer experience [WEBINAR]

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Customer experience, Lending

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Article

The Future of Customer Experience in Embedded Lending [Infographic]

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Article

The Future of Open Banking Payments [ARTICLE]

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Article

CBDCs: Making the basics work

Like several other economies, the Bank of England and HM Treasury are currently investigating the potential to develop a CBDC for the UK. Lee McNabb, Natwest, discusses the top three considerations for the industry before issuing CBDCs.

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Videos

Reframing the role of banks: responding to the conscientious customer

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Customer experience, ESG, purpose & trust

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Article

Top five takeaways: in-conversation with banking and payment leaders

November market research roundup of the top five topics currently dominating strategic agendas, according to contributions from over forty industry insiders. From the cost-of-living crisis to BigTech and ecommerce, how can we expect current trends to impact the market and what is the industry doing in response?

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Article

Navigating a new lending landscape [SUMMARY]

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Article

The currency of the future: where are CBDCs headed?

In the post-COVID world of cashless spending and fast-paced digitalisation, the question arises: what is going to be the bank note of the future? MoneyLIVE spoke to Jens Holeczek, Head of the Digital Payments Unit at the National Association of German Cooperative Banks (BVR) to examine the current state of CBDCs and the potential of a digital Euro.

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Videos

Full steam ahead: meeting rising customer expectations amidst economic uncertainty

With changes in ways of working, the gig economy and other socio-economic factors over the last few years, consumer lifestyle has changed massively. Flexibility is now essential when delivering products and services. We spoke to Kevin Mountford, Co-Founder of Raisin UK on how banks should be keeping pace with rising customer demands while navigating an economically challenging environment.

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On-demand webinars

Future-proofing banking

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On-demand webinars

Accelerating lending innovation in the face of economic and digital change

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Digital transformation, Lending

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On-demand webinars

Responsiveness and Resilience in banking

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Digital transformation, Operational effectiveness & workforce

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On-demand webinars

The future of CX in banking: towards end-to-end digital experiences

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Customer experience, Digital transformation

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Digital banking Gen4: customers in control

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Customer experience, Digital transformation

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Talking trends for 2023

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Customer experience, Lending

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The coexistence conundrum

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Digital transformation

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Article

Cross-border payments: the next frontier

Cross-border payments are growing fast – hear NatWest’s Simon Eacott on his outlook for the decade ahead.

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BNPL: The Bigger Picture

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Lending

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Contextual finance: cutting to the chase

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Customer experience

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Digital assets: a changing landscape

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Digital currencies & CBDCs

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Current state of affairs: examining the economy

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Policy, regulation & compliance

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Designing the Digital Euro

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Digital currencies & CBDCs

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Web 3.0 and DARQ: the impact for today and tomorrow

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Web 3.0 & blockchain

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Consumer Duty: No Pain, No Gain

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Customer experience, Policy, regulation & compliance

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Article

Calling all lenders: it’s time level-up your risk management game

Hugh Shannon, Head of Sales and Customer Success at OakNorth explores how lenders can move towards a data-driven approach to risk, shares his top recommendations on navigating climate risk and much more in this exclusive interview.

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Customer expectations in today’s roaring twenties

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Customer experience, Digital transformation

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Seeing the bigger picture: unstoppable trends for 2023

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Digital currencies & CBDCs

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Article

Top Three Banking Trends from FinTech Guru, Alex Johnson

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Article

Payments regulation: friend or foe?

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Reprioritising digital investment in the era of uncertainty

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Customer experience, Digital transformation

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Setting the payments innovation agenda

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Digital currencies & CBDCs

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Conveying the ESG imperative

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ESG, purpose & trust

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Real-time payments: a system fit for the future

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Payments

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Digging into digital assets: banking with blockchain

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Digital currencies & CBDCs

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Fighting APP fraud: a never ending quest

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Financial crime, fraud & security

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Connecting with the customer: CX strategy with ING

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Customer experience

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Purpose-led banking: the making of a modern-day bank

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Customer experience

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Finding your feet in a Web 3.0 world

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Web 3.0 & blockchain

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Customer behaviour analytics: staying in tune with seismic shifts

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Customer experience, Data analytics & IoT

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Getting the most from savings

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Customer experience, Data analytics & IoT

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Article

The open data revolution: a US perspective

Get geared up for MoneyLIVE North America with our next speaker interview! We spoke to Anil Choudary, CTO, Alliant Credit Union about the driving forces behind the open data movement in the US.

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Reports

How can banks and lenders thrive in the era of uncertainty?

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Lending, Operational effectiveness & workforce

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Reprioritising digital investment in the era of uncertainty Streaming Webpage

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