How has Canada Post reacted to the continuing growth of e-commerce?

Mary Traversy, Chief Operating Officer, Canada Post

Canada Post functions as the primary postal operator in Canada, and is responsible for a vast geography and diverse customer base. Appointed Chief Operating Officer in October 2015, Mary Traversy leads all operational aspects of the business. As the continued growth of e-commerce causes more and more postal operators to rethink their operational structures, Mary shares her thoughts ahead of speaking at Leaders in Logistics: Post & Parcel Europe, on how this is affecting the ever-changing postal landscape.

How is the continuing growth of e-commerce shaping operations?

In response to the growth of e-commerce, Canada Post has shifted from a mail-centric to a parcel-centric operation – a shift we call “from M2P.” As a result, we have put much more focus on parcel service performance, and our $2.3-billion (Cdn.) investment plan is entirely focused on parcel infrastructure. We plan to build a new parcel processing plant in Toronto, expand other facilities to accommodate parcel growth, purchase new parcel sortation equipment, improve our consumer experience with IT investments and mobile apps, and add larger vehicles to our fleet. We are working with our largest mailers on logistics solutions to maximize their networks and ours, and rethinking our transportation network as volume patterns change. We are evaluating our delivery operation because significant changes are required to structure it for the growth in parcels and the decline in letter mail.

“In response to the growth of e-commerce, Canada Post has shifted from a mail-centric to a parcel-centric operation…”

E-commerce, our greatest growth opportunity, has changed our company profoundly. We continue to invest in our infrastructure, adapt our operations and research consumer preferences. These efforts will position us to meet the evolving needs of Canadians and allow Canada to contribute to and benefit from the increasingly global e-commerce market.

“E-Commerce, our greatest growth opportunity, has changed our company profoundly.”

How have the Universal Postal Union’s (UPU) pricing structures affected national postal operators (such as Canada)?

With the global postal business becoming increasingly commercial, operators have been challenged by UPU systems and looked to other arrangements. If UPU pricing structures were adjusted to incent quality service, innovation and value-added services, postal operators would be strengthened. Canada Post would support reforms and solutions that help all member states and their postal operators to achieve those goals, to conduct business in a sustainable manner and to maintain the integrity of a single postal territory.

Appointed Chief Operating Officer in October 2015, Mary leads all operational aspects of Canada Post’s business, including Plants, Delivery, Engineering, Network and Real Estate.  She also serves on the boards of directors of two companies within the Canada Post Group of Companies: Purolator, a leader in integrated freight, package and logistics solutions, and Innovapost, the information technology shared services provider to the Group of Companies

Mary began her successful career with Canada Post in 1984 in human resources. She has held a number of progressively responsible positions in her more than 30 years with the Corporation.

Mary will be speaking at Leaders in Logistics: Post & Parcel Europe, taking place in Madrid from 26-28 March 2019.

Leaders in Logistics: Post & Parcel Europe will be taking place this March, uniting 250+ attendees and with representation from 30+ national posts across all major European operators and further afield. You do not want to miss this opportunity to connect with industry experts and share ideas in this ever-changing postal landscape.