The must-attend summit uniting every logistics and postal operator across EMEA


23 – 24 March 2020

Tivoli Congress Centre, Copenhagen











A firm fixture in the industry’s calendar, the newly re-branded Leaders in Logistics: Post and Parcel Summit (formerly Leaders in Logistics: Post and Parcel Europe) heads to Copenhagen in March 2020! Gathering together the key people you need to meet, the event attracts national posts and logistics operators, along with exciting start-ups, retailers and the supply chain from across EMEA.

We are planning some really exciting things for the 2020 event, and will be expanding the event to include four stages:

Digital Transformation

Last Mile Delivery

Innovation in Fulfilment

Post & Parcel Strategy

Expanding our focus to everything from the integration of new technologies to returns, sustainable deliveries to regulation, last mile to service customers and urban warehousing to letters, this is the event that will help you transform your complete business strategy and revolutionise your delivery offerings.

What our audience says

PostNL Logo

“An influential conference on subjects that are critically important to the profitability of the industry.”

Member of the Executive Committee, PostNL

PostNord logo

“An excellent event where the European postal industry converges to discuss key issues and possibilities for future products and services where e-commerce is a substantial driver.”

Chief Information Officer, PostNord

Canada Post

“An excellent event with relevant and informative content, great speakers and an orientation on the future of the industry.”

Chief Operating Officer, Canada Post

Deutsche Post Logo

“An excellent event where the European postal industry converges to discuss key issues and draw the blueprints for the evolution of the industry.”

Senior Vice President, Corporate Strategy, Deutsche Post


Would recommend the event to a friend or colleague


Of attendees are Chief / President / Director

Take a look at our first 30 speakers

Faleh Mohammad Al Naemi, Qatar Post, Leaders in Logistics Conference

Faleh Mohammad Al Naemi

Managing Director and Chairman, Qatar Post

Robert Zukowski-Konopka, Poczta Polska, Leaders in Logistics Conference

Robert Zukowski-Konopka

Chief Executive Officer, Poczta Polska

David McRedmond, An Post - Post & Parcel Conference

David McRedmond

Chief Executive Officer, An Post

Vincent Phang, SingPost, Leaders in Logistics Conference

Vincent Phang

Chief Executive Officer for Postal Services and Singapore Business, SingPost

Mary Traversy, Canada Post, Leaders in Logistics Speaker

Mary Traversy

Chief Operating Officer, Canada Post

Ansi Arumeel, OMniva, Leaders in Logistics speaker

Ansi Arumeel

Member of Management Board, Omniva

Ivan Culo, Hrvatska pošta - Post & Parcel Conference

Ivan Čulo

Chief Executive Officer, Hrvatska Pošta

Oleksandr Pertsovskyi, Ukrposhta - Post & Parcel Conference

Oleksandr Pertsovskyi

Chief Operating Officer, Ukrposhta

More Speakers

Networking opportunities

Alongside our highly anticipated drinks receptions (in 2019 we took delegates to the world-famous Bernabéu Stadium)! we are also excited to announce the award-winning networking app we will be introducing in 2020 – Brella.

Using this app, you can choose your skills and what you’re looking for, and get relevant matches based on your choices. By matchmaking interests that fit your profile, easy meeting booking technology, and options to host face-to-face meetings with ease, this is going to help you build the relationships you need across the sector, so you are taking home more than just content from the conference!

The questions you need answering

Check out our exclusive interviews from this year’s Leaders in Logistics: Post and Parcel conference. With insights from featured speakers at Deutsche Post, Canada Post, Österreichische Post, Jersey Post, L’Oréal, The White Company, International Post Corporation, World Customs Organisation, Accenture and more – find out what the experts are saying about e-commerce delivery, customer experience and technology.


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Day One Monday, 23 March 2020

Day Two Tuesday, 24 March 2020

Session 1

Envisaging the delivery world of 2030

Keynote address

2030 vision: securing delivery innovation for the next decade

Keynote address

Innovation and customer service: taking steps to become an e-commerce leader

Leaders’ forum 

Planning for 2030: building delivery strategies for the next decade

  • How can the logistics industry deliver transformation to suit changing customer needs?
  • How must networks be adapted for the growth of e-commerce parcel delivery?
  • E-commerce: the only industry future or one of many avenues for growth?
  • An industry of low margins: creating a sustainable plan to ensure profits
  • The shift online: how will digital tools offer new avenues for logistics to engage with customers?
  • Understanding regulatory impacts on deliveries: staying ahead of the curve

Session 2

Click below for our streams: Digital Transformation | Innovating Fulfilment | Last Mile Delivery | Post & Parcel Strategy

Digital Transformation - Online shift: digital operations for the new customer
Innovating Fulfilment - Man vs machine: reimagining the sorting centre labour force
Last Mile Delivery - Understanding the technology that will drive your last mile
Post & Parcel Strategy - Looking ahead: understanding strategy to stay on top

Keeping up with the computers: digitising customer service

  • Why digitise? Understanding the opportunities of digital services for customers
  • Using digital tools to build strong connections between customers and retailers during the delivery process
  • The app-revolution: developing new services for mobile devices
  • Competing with digital giants: what lessons can be learnt from GAFA?

Case study

Introducing apps to connect with senders of all sizes

This operator is focusing on its ability to scale-up and scale-down according to the needs of its customers. Through the creation of a new app, small and medium-sized enterprises – including one-man-band businesses– will find it easier to provide flexible deliveries for their customers. The speaker will demonstrate how digital avenues can create new opportunities to engage with new and current customers and can improve parcel management for more satisfied customers.

Case Study | PostNord

Meeting customers online: utilising digital apps to create new interactions

PostNord has developed an app that utilises customer data to give customers more control over their deliveries. Combining new technologies, including machine learning, has allowed PostNord to stay on the cutting edge of digitalisation and interact with its customers in new and exciting ways.

In conversation 

Physical or digital: how do customers want to engage with their post & parcel services?

  • Moving online: creating a digital-only service for senders and receivers
  • To what extent do customers want human interaction?
  • Utilising self-service in-store and online: new tools to digitise services
  • How can physical and digital services be successfully combined?
  • Overcoming hurdles to digital transformation
  • How are fully digital services transforming the delivery landscape?

An autonomous revolution: redesigning fulfilment operations

  • Analysing changing labour pools and growing technological opportunities
  • Reducing labour dependency: adapting sorting centres for the autonomous revolution
  • How can technologies optimise sorting centre outputs?
  • Supporting on-the-ground staff: utilising technology to improve labourer efficiency

Case study

Going ‘hands free’: how technologies can augment staff capabilities

This operator’s ‘hands free’ technology employs augmented reality to read barcodes, locate products and identify more complex objects. The speaker will demonstrate how this system is increasing efficiency and effectively supporting on-the-ground operations.

Case study | CTT Portugal

Reinventing the sorting process: machine learning to handle hard-to-read items

CTT Portugal has been investing in its parcel-sorting handling centre. Advanced robotics and machine learning have increased sorting capabilities by allowing the robotic preparation and consolidation of the smallest parcels from Asia and significate recognition improvements, providing a safer working environment for staff. The speaker will demonstrate how the introduction of new technologies can impact deliveries and processing power, with CTT now processing over 10,000 parcels per hour.

Case study 

The answer is automatic: using autonomous robots to improve sorting capabilities

This operator has combined an AI software platform with a fleet of autonomous robots to execute sorting activities. The speaker will demonstrate how this system is adaptable to changing conditions – as it is highly scalable – which allows huge increases in parcels sorted per hour.

In conversation 

The growth of technology: hardware and software for the last mile

  • Where to invest? A technological solution for your capabilities
  • Preserving your user experience: developing a friendly interface
  • Electric or autonomous: where are the most exciting opportunities for vehicles in the last mile?
  • How can incumbent companies stay agile in a competitive and rapidly advancing technological world?

Case study | PostNL

Creating  innovation through market trends

By introducing in-car delivery for every car, PostNL are exploring innovative options in last mile delivery. By partnering with a start-up, this solution rivals Amazon’s own in-car delivery service which is only compatible with certain cars. The speaker will share their latest insights from the in-car delivery project, and other aspects of innovation within the Dutch last mile.

Electric and autonomous solutions | Norway Post

Norway Post have implemented one of the largest electric fleets in the postal industry and are making major advances in the last mile. The speaker will share insights and future perspectives on the electrification of fleets as well as the future potential of autonomy and shared solutions in last mile delivery.


This operator is a leader in drone deliveries, supporting healthcare consignments across the country. Drones are used to transport laboratory samples, making the process more flexible, eco-friendly and less dependent on road traffic. Currently used for healthcare and high priority delivery, drones have the potential to revolutionize the last mile.

Social media

Creating connected social media interactions within the last mile

This company is focusing on improving customer communication within the last mile. Its integrated system allows customers to choose how they wish to be contacted, allowing seamless track and trace across a number of social media channels including WhatsApp, SMS, Facebook messenger and more. The speaker will demonstrate how this system saves time and money by reducing the need for the separate management of different social media channels.


This company has developed an integrated system with Google Assistant and Amazon’s Alexa which allows customers to manage their delivery experiences from sale to fulfilment and home delivery via voice.

Panel discussion

Understanding the opportunities of technologies: investing in last mile transformation

  • All talk and no action? Finding actionable solutions to improve the last mile
  • Underground or in the skies: how can we utilise new spaces for the last mile?
  • Getting smart: working with city planners for smart solutions to urban deliveries
  • Is the future autonomous?
  • Gimmick or game changers? Which technologies will drive real growth opportunities?
  • Keeping the customer satisfied: do they engage with technological delivery solutions?

International spotlight

Understanding the tools for success

  • End-to-end transformation: why innovation is needed across the supply chain
  • Supporting e-commerce: what role do operators play in supporting the growth and innovation of e-commerce players?
  • Overcoming geographical hurdles to fulfilling the USO
  • Coping with unpredictability in the UPU: what’s next?

Value-added services in the post and parcel industry

  • How can operators integrate additional services into their offerings to better support customers?
  • Utilising data: delighting customers through personalised services
  • Customs: a new avenue for value-added services for e-commerce?
  • Facilitating payments: understanding opportunities to simplify the e-commerce process
  • Does the success of cross-border deliveries rely on new services?

Cultural transformation: understanding the needs and expectations of a 21st century operator

  • Cultural change: the vital stepping-stone in company-wide transformation
  • Cross-functional teams: the key to integrating new technologies across services?
  • How can large operators stay agile for cultural transformation?
  • What are the opportunities to partner with and learn from innovative start-ups?

Panel discussion

Global opportunities for a borderless market

  • Going global: expanding operations beyond national markets
  • E-commerce without borders: what are the trends in global deliveries?
  • The need for a global strategy: how can operations be adapted for in-bound and out-bound deliveries?
  • How can European operators best exploit opportunities for trade in Asia?
  • Building a global supply chain: to what extent do mergers and partnerships support end-to-end deliveries?

Session 3

Click below for our streams: Digital Transformation | Innovating Fulfilment | Last Mile Delivery | Post & Parcel Strategy

Digital Transformation - Beyond the buzzword: opportunities in data and AI
Innovating Fulfilment - Urban warehousing: a new solution?
Last Mile Delivery - Adapting delivery models to serve the customer
Post & Parcel Strategy - Understanding regulation
Case study | Big data

Understanding data to improve your offerings

Big data is fuelling insights that can refine and reinvent the customer experience. Data-sets can be utilised for more informed decision-making, providing customers with complementary products and impacting ROI.

In conversation

Big data: the backbone of future services?

  • Gaining insights from current data sets
  • What don’t we know? Utilising new sources to fill knowledge gaps
  • Integrating new data sets: opportunities to access data from new technologies
  • How can data create new opportunities to offer customers more personalised services?
  • Regulatory eye: how not to fall foul of data protection laws

Artificial intelligence

Integrating predictive technologies to bring e-commerce goods closer to the customer

AI has allowed this company to offer deliveries within an hour for some of its goods. By analysing purchase data, it runs ‘anticipatory shipping’, which puts the goods it predicts you will buy as close to you as possible before purchase. Using its network of urban warehouses, this company is able to predict demand and get goods closer to the customer – providing unparalleled delivery speeds.

In conversation

Understanding the potential of AI in logistics

  • AI: where is the logistics industry at?
  • Unpacking algorithms, machine learning and AI
  • Does the hype around AI outweigh realistic possibilities?
  • What is the real potential for AI in logistics?
  • Cost-benefit analysis: is AI a worthwhile investment?

An urban shift: bringing the warehouse closer to the destination

  • Understanding the city: the benefits of bringing warehouses closer to customers
  • Optimise warehouse management: ensuring your urban centres are fully stocked
  • Investigating the technologies that support urban warehouses
  • A sustainable solution? Is urban warehousing a viable long-term option?

‘Beds and Sheds’: urban retail estate for the logistics industry

  • Non-traditional logistics: identifying opportunities for urban warehousing and micro-depots
  • How is industrial and residential space being combined in urban areas?
  • Lease vs ownership: investing in asset upgrades in urban settings
  • How can underutilised and under-occupied spaces be accessed for city deliveries?

The retailer perspective

Utilising the shop: in-store fulfilment for urban deliveries

This retailer is supporting its in-store business through in-store fulfilment. Orders placed online are picked and packed in store and then sent for delivery. By utilising the store, it is able to save on warehousing costs, and brings the goods closer to the customers.


Introducing micro-depots in city centres to provide more accessibility for busy customers

This operator has introduced a micro-depot in central Warsaw. Combining an alternative fleet of bikes and foot, alongside additional services for pick-up, returns and cash-on-delivery, this urban warehouse has reduced CO2 emissions by 90 per cent and covered over 75,000km of delivery routes sustainably. The speaker will demonstrate how these centres offer unique services – like fitting rooms – to allow the customer to immediately return items, removing the time lag for customers.

In conversation

Exceeding customer expectations through flexible delivery options

  • Exploring customer convenience: what do consumers want from their deliveries?
  • How to build a proactive relationship with customers
  • Flexibility vs efficiency: creating adaptable delivery models without impacting profits
  • Promoting delivery options: how can customers be made aware of the most relevant options to them?
  • Is home delivery a sustainable model?
  • How can pricing models be adapted to suit differing customer needs?


Encouraging e-commerce: monthly payments for unlimited deliveries

This pass allows customers to pay a fixed monthly fee for unlimited deliveries. The speaker will demonstrate how this operator built a network of partners for the scheme, and how this subscription service is driving e-commerce purchases.

In-home delivery

Avoiding missed deliveries: opportunities to deliver inside the door

These companies are trialling smart-locks for in-home deliveries and returns. Aiming to eradicate the problem of missed deliveries, this partnership offers a secure service via customers remotely opening their doors, and video-streaming of the delivery.

Social Delivery

ViaTim is transforming neighborhoods through their social delivery service. To avoid missed deliveries, individuals sign up as a ViaTim Point for their neighborhood, and act as a consolidated delivery point for the area. Customers then retrieve their packages from the ViaTim Point at a suitable time or ViaTim will home deliver. The speaker will share how major integrators such as DHL, DPD, and UPS use ViaTim to source service points for failed deliveries and e-commerce providers use ViaTim to improve efficiency in returns management.

Panel discussion

Preparing for new regulations: the impact of customs changes

  • Understanding regulation: why are changes happening?
  • De minimis: the death of in-bound e-commerce into Europe?
  • Adapting for new regulations: creating systems that can be adjusted
  • An integrated digital solution to overcome the latest challenges
  • Who owns the solution? Does it lie with platforms, couriers or customs?

Out of industry

Understanding how customs brokers are envisaging the impacts of regulation change

  • What changes are custom operatives expecting?
  • Staying a step ahead: what changes are needed to prevent backlog?
  • New opportunities: can partnerships support proactive changes to stay ahead in cross-border delivery?
  • Understanding the brokers role: how can customs brokers support a smooth transition?

Fitness checking the postal service directive

  • To what extent have changing technologies made the postal directive irrelevant?
  • How are new customer needs and demands impacting the postal directive?
  • Redefining the USO: as networks are increasingly used for parcel deliveries rather than letters, can the postal directive be adapted for the new realities of deliveries?
  • Opportunities for the new Commission: what changes can be expected in EU regulations?

Session 4

Staying a step ahead - revitalising innovations

Listen to a series of lightning pitches.

Keynote address

Innovation and transformation: unpacking the key drivers of growth

  • How is the logistics industry being primed for a technological revolution?
  • How can business culture promote innovation?
  • Being proactive rather than reactive: how vital is it to stay ahead to provide newer and exciting solutions for deliveries?
  • Smart investments: understanding the opportunities to turn investments into profits

Keynote address | Understanding the impact of the UPU / USPS: where do we go next?

Session 5

Placing the customer at the heart of delivery services

Strategic discussion 

A holistic approach to the delivery process: supporting senders and receivers

  • Senders and receivers: how can you balance demands and expectations from both ends of the delivery spectrum?
  • Putting customer needs first: what are customers seeking from their deliveries?
  • How can an integrated system support a seamless delivery experience?
  • To what extent is technology creating new opportunities to support the customer journey?

The retailer perspective

Understanding e-commerce: building delivery solutions that surpass retailer expectations

  • The value of flexible services: how do customers want to receive their e-commerce parcels?
  • What role do delivery providers play in growing brand loyalty for retailers?
  • Understanding e-commerce: customer support to drive e-commerce growth
  • Speed vs. cost: balancing competing customer demands
  • How can returns be integrated into delivery operations to ensure growth and customer loyalty?

Case study

Trust and adaption: the key to supporting customer needs

This company has developed its service around the needs of the customer. By reducing the size of territories through optimised networks, it uses innovative solutions to give consumers greater freedom over their delivery options. Focusing on the needs of the individual, consumer, collaborator and client, the company is expanding its offer with the launch of a new network of private post offices.

International spotlight 
  • Putting the customer at the heart of service: our journey so far
  • Improving reliability and connectivity: overcoming hurdles to seamless deliveries
  • Meeting the USO: service opportunities and challenges in remote areas vs. urban areas
  • Keeping up with e-commerce demand: transformation services to support changing customer habits

Session 6

Click below for our streams: Digital Transformation | Innovating Fulfilment | Last Mile Delivery | Post & Parcel Strategy

Digital Transformation - The potential of 5G, IoT and blockchain: exploring a high-tech future
Innovating Fulfilment - Reimagining fulfilment for e-commerce players
Last Mile Delivery - Reverse logistics: overcoming the returns issue
Post & Parcel Strategy - Reinvigorating letters: the renaissance of direct mail and business mail?

The 5G and IoT revolution: implications for delivery

  • Overcoming challenges: encouraging adoption of technology and building system connectivity
  • Real-time insights: how will improved connectivity impact how we engage with customers?
  • Transforming interactions with the delivery driver: utilising IoT to offer unparalleled support to on-the-ground staff
  • Integrating IoT across the supply chain: what are the possibilities for identifying and preventing weak points?

Case study

Developing IoT to streamline the logistics chain

This operator has created a Narrowband Internet of Things (NB-IoT) app that streamlines yard management for inbound logistics. The aim is to connect multiple devices across long distances to create a more integrated logistics chain, which enhances customer experience and drives new profits.


Is blockchain just a buzzword or does it have the potential to revolutionise the supply chain?

In conversation

Creating a streamlined service between platforms and couriers

  • The most important relationship: prioritizing connectivity
  • Digital systems to integrate platforms and couriers
  • API’s: the future of connections?
  • How will IoT improve opportunities to connect platforms and delivery providers?

Case study

Expanding logistics operations into ‘pick & ship’: offering new solutions to retailers

This technology company is paving the way for e-retailers to offer exceptional e-commerce fulfilment. Through innovative logistics software, retailers are able to manage orders, inventory and shipments to minimize delivery time and reduce shipping costs. In its European fulfilment network, the company offers storage solutions, pick & pack services, shipping and returns management, allowing retailers to exceed customer demands in e-commerce.

The retailer perspective

Reinventing the warehouse experience: opportunities for collaboration

  • Shared warehousing: new fulfilment opportunities for suppliers, retailers and logistics players?
  • Reaping the benefits: cost savings and increased efficiency
  • Sharing data to predict needs: overcoming security and privacy concerns
  • Preparing for peak: managing inventories according to joint needs

In conversation

The advent of couriers as e-commerce players

  • From partnering with e-commerce platforms to becoming one: the next step for large players?
  • Understanding the phenomenon: why are couriers investing in their own platforms?
  • A dedicated service: empowering a logistics service through a self-controlled integrated service
  • Bringing e-commerce to new markets: linking new sellers and buyers

In conversation

Redesigning the last mile: optimising urban deliveries for reverse logistics

  • Avoiding an empty van: using delivery vehicles to collect returns
  • Repurposing last mile technology for a returns delivery model
  • Can we reinvent lockers? Opportunities to transform hardware for returns management, box-to-box delivery and box-home delivery
  • Sorting the problem: understanding tools to process and sort returns for their new destinations
  • Intended returns vs undeliverable parcels: creating solutions for both cases

Case study 

Immediate refund management for customers

This operator handles Amazon’s returns in its country. Customers making a return download a new postal address sticker for the parcel and then take it to a drop-off point. The speaker will demonstrate how its system refunds the customer immediately upon the parcel being scanned into one of the drop-off points. The speaker will demonstrate how this system has revolutionised returns for shoppers on Amazon.

Case study

Increasing out of home options: personal lockers

This operator is building Europe’s most concentrated parcel locker network in Finland. To make delivery to parcel lockers more attractive and convenient, it is bringing parcel lockers closer to the home. By also expanding other out-of-home delivery options, it is exceeding customer expectations in the last mile.

Strategic discussion

The drive to digitise: utilising technologies to support returns management

  • Integrating chatbots and voice technology in returns
  • Opportunities in digital: connecting with customers for a smooth return journey
  • How can a returns platform boost growth in reverse logistics?
  • Retail partnerships: building e-commerce relationships to grow returns handling
  • International returns: managing responsibility for the process
  • Standardising returns: imagining a return as a normal delivery product

Reinvigorating letters: the renaissance of direct mail and business mail?

  • Normalising mail in a digital landscape: linking the tools expected in digital, to mail
  • Understanding mail: how does physical mail impact customer spending?
  • A valuable advertising tool: developing strategies that complement digital
  • Personalised mail: what are the opportunities to create targeted mail campaigns?
  • Making print attractive: working with advertisers to show the benefit of direct mail
  • Print media as a sustainable form of communication

Case study

A hybrid solution to promote letter delivery

This operator has developed a hybrid mail solution, which connects the digital with the physical. Companies or individuals can access the online platform and select what mail they would like physically delivered or sent. The speaker will demonstrate how this outsources printing costs for companies, reduces the number of letters sent and provides new opportunities to engage customers with letter mail.

Case study

Keep Me Posted: initiatives to encourage the use of mail

Keep Me Posted is a European initiative aimed at protecting people’s right to paper correspondence. The speaker will demonstrate the importance of protecting letter delivery and show how it has the potential for a strong future.

Panel discussion 

The drive to transform: adapting letter networks for the growth of parcels

  • Is the future of letters a transformation to hybrid?
  • Expanding the letter network for parcels
  • Revitalising the letter delivery model: can small parcels be integrated into delivery services?
  • Adapting postal services for bulkier items: how can traditional systems be utilised for parcels?
  • A single system for two deliveries: how can systems be combined for a more efficient service?
  • An integrated service: how to ensure letter deliveries aren’t lost in transformation

Session 7

Making deliveries green

Strategic discussion

The green issue: the last mile as a sustainable frontier in deliveries

  • Understanding the attention on the last mile: the most visible part of the process
  • Creating new delivery options: identifying tools to promote sustainability
  • Electric, hybrid or hydrogen? What are the solutions to vehicle pollution?
  • What’s next? Tackling congestion to alleviate city pollution

Case study | By-Expressen

Copenhagen has more bikes than people and is the perfect place for bicycle deliveries. By-Expressen offers fast, efficient, sustainable and secure deliveries across the city. Combining excellent customer service with zero CO2 emissions, By-Expressen demonstrates how pedal power can transform the last mile experience.

In conversation 

What’s next for Europe? Continent-wide sustainability changes

  • A European picture: what are the trends in urban mobility management?
  • City planning: understanding the regulation changes that are driving the growth of electric-powered vehicles
  • All talk and no action: what are the realities of changes in cities?
  • From pollution to congestion: how can logistics providers stay a step ahead of new regulations?

In conversation

End-to-end sustainability

  • Growing customer awareness: how important is sustainability for logistics and retailers?
  • The role of the retailer: how can they improve packaging to support sustainable deliveries?
  • Comprehensive solutions: integrating sustainable solutions throughout the supply chain
  • Beyond delivery vehicles: finding sustainable energy sources for trucking and warehousing


The Environmental Measuring and Monitoring System: ten years on


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2 day conference pass, lunch & refreshments and 2 drinks receptions

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“We always are able to get our content out into the market. We’re also very well positioned then to have the conversations that we need to have with clients about how we can help them.”

Global Managing Director, Post & Parcel Industry, Accenture

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Exclusive interview with Canada Post’s Chief Operating Officer

“In response to the growth of e-commerce, Canada Post has shifted from a mail-centric to a parcel-centric operation…”

Mary Traversy responds to the industry’s prevailing questions, including how the continuing growth of e-commerce is shaping operations at Canada Post, and how the UPU’s pricing structures have affected national postal operators.

Mary Traversy, Canada Post, Leaders in Logistics Speaker

Venue Details

Tivoli Hotel and Congress Centre

Tivoli Hotel and Congress Centre

Arni Magnussons Gade 2, 1577 København, Denmark

Get Directions Venue Website

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