Innovation in post and parcel delivery

November 2020

Singapore

COUNTRIES

25+

ATTENDEES

200+

COMPANIES

80+

SPEAKERS

30+

Leaders in Logistics: Post & Parcel APAC 2019 brought together global leaders from across post and logistics. Uniting integrators, commercial and postal operators, it discussed the key challenges facing the industry, offering key insights into the solutions which will overcome new challenges.

Make sure you’re joining us next year to discover the answers to your burning questions and to ensure your business continues to deliver!

What concrete lessons will you learn?

With case study presentations from Royale International Group, UPS, Fetchr and GoGoVan covering last mile deliveries, technology and sustainability, this conference will offer proven examples of how you can overcome challenges in logistics.

Who is innovating in APAC?

With insights from Singapore, China, India, Cambodia, the Philippines and more, you will unearth the secrets to successful operations and discover the factors that drive growth in very different national environments.

How can you create global partnerships?

Join DHL, Cambodia Post and China Post to learn how to build partnerships throughout the APAC region (and beyond) and discover how technologies can boost your international network to create smooth cross-border deliveries.

Are you successfully adapting for 2030?

What factors will impact global deliveries? What tools do you need to adapt for the future? SingPost, Canada Post, FedEx, Austria Post and YTO Express will share how they are innovating in operations and adapting for the skyrocketing growth of e-commerce. Gain the necessary insights to ensure your business is prepared for the challenges of the future.

Have you defined your e-commerce horizons?

Understand the e-commerce trends that are driving parcel delivery, uncover how India Post is making deliveries to people in the remotest of communities, and learn the trends and opportunities in e-commerce.

Where can you meet industry stakeholders?

Meet with industry leaders from postal and logistics operators, start-ups, etailers and solution providers from across the globe, to discuss new opportunities and gain exposure to the issues and solutions impacting logistics today.

2019 Speakers

Vincent Phang, SingPost, Leaders in Logistics Conference

Vincent Phang

Chief Executive Officer for Postal Services and Singapore Business, SingPost

Hui Ling Goh, SingPost, Leaders in Logistics Conference

Hui Ling Goh

Executive Vice President, Post and Parcel Business, SingPost

Kawal Preet, FedEx, Leaders in Logistics Conference

Kawal Preet

Senior Vice President - North and South Pacific Operations, FedEx Express

Misko Kancko, Canada Post - Post & Parcel Conference

Misko Kancko

Director of Global Strategy & Partnerships, Canada Post

Nitin Tatiwala, DHL International, Leaders in Logistics Conference

Nitin Tatiwala

Managing Director - Singapore, DHL eCommerce

Leo Huang, YTO Express, Leaders in Logistics Conference

Leo Huang

President, YTO International

Peter Koller, Österreichische Post - Post & Parcel Conference

Peter Koller

Head of International Mail & Affairs, Österreichische Post

Widodo Agusnur Photo

Agusnur Widodo

Chief Operating Officer & General Manager - Express, JNE

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2019 Agenda

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Day 1 Tuesday, 5 November 2019

Day 2 Wednesday, 6 November 2019

09.30

Chair's opening remarks - Charles Brewer, Chief Executive Officer & Founder, Click & Collect

Session 1

Creating opportunities - adapting to the challenges of 2020 and beyond

09.50
Keynote address 

Staying relevant: the future of post and parcel in the Asia-Pacific region

  • A local business goes global: managing national and international post opportunities
  • Meeting the demands of a shift to e-commerce parcels: understanding the transition
  • A service to trust: working within communities to build confidence in deliveries
  • Excellent customer service: creating new delivery standards for the modern customer

Vincent Phang, SingPost, Leaders in Logistics Conference
Vincent Phang

Chief Executive Officer for Postal Services and Singapore Business , SingPost

10.10
Keynote address

Cross-border success: delivering to large consumer markets

  • Understanding inbound and outbound cross-border networks
  • What are the e-commerce trends in Western consumer markets?
  • Quality service: how can cross-border deliveries continue to exceed expectations?
  • Geopolitical factors: navigating changing trade and customs laws

Misko Kancko, Canada Post - Post & Parcel Conference
Misko Kancko

Director of Global Strategy & Partnerships , Canada Post

10.30

The state of the post & parcel industry


Brody Buhler Accenture
Brody Buhler

Global Managing Director, Post and Parcel Industry , Accenture

10.50
Leaders’ discussion 

Opportunities for Asia-Pacific in the global logistics chain

  • Adapting to new realities: the growth of parcels over post
  • The postal network advantage: connecting with all customers
  • Regional and global: creating strategies for the peculiarities of national deliveries
  • A regulated world: developing solutions to promote cross-border trade
  • Abolition of the de minimis in Europe: an end to the e-commerce boom?
  • Customs, supply chain and platforms: where can we find solutions?

Peter Koller, Österreichische Post - Post & Parcel Conference
Peter Koller

Head of International Mail & Affairs , Österreichische Post

Leo Huang, YTO Express, Leaders in Logistics Conference
Leo Huang

President , YTO International

Brody Buhler Accenture
Brody Buhler

Global Managing Director, Post and Parcel Industry , Accenture

Hui Ling Goh, SingPost, Leaders in Logistics Conference
Hui Ling Goh

Executive Vice President, Post and Parcel Business , SingPost

11.30

Refreshments

Session 2

Post and parcel potential in a globalised world

12.00
Keynote address

A changing logistics landscape: delivering possibilities in the digital era

  • Revolutionising customer experience: leveraging new technology to deliver smart, seamless solutions for clients
  • Driving growth and differentiating service in the digital economy
  • Creating partnerships in cross-border trade that benefit both large and small companies
  • Next-generation logistics: what can we expect from our tech-driven future?

Kawal Preet, FedEx, Leaders in Logistics Conference
Kawal Preet

Senior Vice President - North and South Pacific Operations , FedEx Express

12.20

Engaging in cross-border opportunities: solutions for 2020


Jun Kai,Ng, Janio, Leaders in Logistics Conference
Jun Kai Ng

CEO & Co-Founder , Janio

12.40
Fireside chat 

South East Asia: breaking through regional borders

  • Taking domestic e-commerce international: growing cross-border delivery
  • Inbound and outbound: recognising both sides of cross-border potential
  • Understanding regulation: creating a cross-border strategy for an efficient delivery process
  • South East Asia: the next hub for global e-commerce?

Phourith Uch, Cambodia Post, Leaders in Logistics Conference
Phourith Uch

Assistant to the Director General , Cambodia Post

Gary Carroll, Asia Pacific Post, Leaders in Logistics Conference
Gary Carroll

Managing Director , Asia Pacific Post

13.10

Lunch

Session 3

A connected future - building a chain of global partnerships

14.25
In conversation 

Understanding the changing shape of logistics

  • Opportunities for partnerships: building relations across new markets
  • Challenging the incumbents: understanding the proliferation of small companies
  • Combining legacy and innovation: opportunity to successfully combine two distinct cultures
  • Competition vs cooperation? Unearthing the best opportunities for growth

Nitin Tatiwala, DHL International, Leaders in Logistics Conference
Nitin Tatiwala

Managing Director - Singapore , DHL eCommerce

Erik Cheong, Park N Parcel, Leaders in Logistics Conference
Erik Cheong

Co-founder , Park N Parcel

14.55

How postal and parcel companies use enterprise mobility to grow their businesses


Mustafa Ebadi, SOTI, Leaders in Logistics Conference
Mustafa Ebadi

Chief Operating Officer , SOTI

15.15

Building effective connections: the growth of APIs across logistics

  • Creating a universal connection across platforms
  • Improving visibility: identifying disruptions in the delivery journey
  • Competing with global giants: accessing networks of carriers
  • How to prepare for the future? Building connections that adapt with technological change

Nitin Tatiwala, DHL International, Leaders in Logistics Conference
Nitin Tatiwala

Managing Director - Singapore , DHL eCommerce

15.35
Case study | CouriersPlease

Australia’s leading franchised small parcel courier, CouriersPlease, is transforming its network via a series of national and international partnerships. They will demonstrate how new partnerships can be built which leverage the strength of the competition to provide more services and create a collaborative approach for customers across the delivery sphere.


Jessica Ip, Couriers Please, Leaders in Logistics Conference
Jessica Ip

Head of Commercial and Transformation , CouriersPlease

15.55

Questions


16.10

Refreshments

Session 4

Exploring e-commerce - the future of deliveries

16.40

Is customer experience becoming critical to supply chain performance?

  • The future of fulfiment and consumer delivery expectations
  • How the rise of social commerce is impacting fulfilment
  • How AI and innovation can bring you closer to your customer

Joseph Lim, BluJay Solutions, Leaders in Logistics Conference
Joseph Lim

Sales Director APAC , BluJay Solutions

17.00

Questions


17.05
Strategic discussion 

The next e-commerce revolution: trust and trends

  • Understanding the consumer: where is the market driving e-commerce?
  • Keeping up with demands: what do consumers want from a delivery?
  • The connected customer: building proactive consumer relationships
  • Creating trust? Building the vital relationship between consumers, platforms and posts
  • Facilitating payments: opportunities to drive cross-border sales
  • Cash on delivery: an alternative solution for the unbanked

Lionel-Berthe-Asendia
Lionel Berthe

Head of Asia-Pacific , Asendia

Vivian Davies, Royal Mail Group, Leaders in Logistics Conference
Vivian Davies

Commercial Director: Asia , Royal Mail Group

Syed Ali Ridha Madihid, Janio, Leaders in Logistics Conference
Syed Ali Ridha Madihid

COO & Co-Founder , Janio

17.45

Chair's closing remarks, followed by drinks reception

09.30

Chair's opening remarks - Gary Carroll, Managing Director, Asia Pacific Post

Session 5

Harnessing technologies to redraw the logistics map

09.45
Case study | Royale International

Lockers are becoming the cornerstone of deliveries through offering safe and convenient drop off and pick-up points. Travers Linton will demonstrate how Royale International’s ‘one stop’ API has created an integrated service, that works seamlessly for online retailers across Hong Kong, Taiwan and Singapore.


Travers Linton, Royale International, Leaders in Logistics Conference
Travers Linton

Southeast Asia General Manager , Royale International

10.05

Investing in the deliveries of the future

To meet rising delivery expectations, the options in front of retailers and logistics players are either to continue with a sub-optimal network or to upgrade the network by writing off majority investments in the existing network. The ever-changing and demanding deliveries of the future can truly be catered to by investments that are flexible to the core and can grow and adapt along with the business, rather than constraining it.


Sid Chatterjee, GreyOrange, Leaders in Logistics Conference
Sid Chatterjee

VP Products , GreyOrange

10.25
Slido Poll and Q&A

Harnessing technologies to redraw the logistics map


Travers Linton, Royale International, Leaders in Logistics Conference
Travers Linton

Southeast Asia General Manager , Royale International

Sid Chatterjee, GreyOrange, Leaders in Logistics Conference
Sid Chatterjee

VP Products , GreyOrange

11.05

Refreshments

Session 6

Disrupting the last mile - solutions for all customers

11.45
Case study | Ninja Van

Ninja Van is South East Asia’s fastest growing last mile delivery service. Alvin will demonstrate how Ninja Van has leveraged technologies to understand the life-cycle of a parcel and utilised on-the-ground staff to create a last mile service that not only delivers, but offers the ultimate flexibility according to fast-changing local conditions.


Alvin Teo, Ninja Van, Leaders in Logistics Conference
Alvin Teo

Regional Head of Sales and Partnerships , Ninja Van

12.05

From cross border to local delivery: keeping the customer first at every point of engagement


Wayne Haubner, Escher, Leaders in Logistics Conference
Wayne Haubner

Chief Technology Officer , Escher Group

12.25
Strategic discussion 

Building customer loyalty: opportunities in the last mile

  • Making the most of national postal networks in the last mile
  • Building and maintaining a strong brand presence to create customer loyalty
  • Innovative solutions: what are the most exciting offerings in the last mile?
  • Keeping up with the customer: creating flexibility without disrupting efficiency
  • How can customer data be effectively utilised to provide effective solutions?
  • What is the impact of varied and flexible delivery models on profit margins?

Widodo Agusnur Photo
Agusnur Widodo

Chief Operating Officer & General Manager - Express , JNE

Alvin Teo, Ninja Van, Leaders in Logistics Conference
Alvin Teo

Regional Head of Sales and Partnerships , Ninja Van

Wayne Haubner, Escher, Leaders in Logistics Conference
Wayne Haubner

Chief Technology Officer , Escher Group

13.00

Lunch

Session 7

Future-proofing delivery - unearthing sustainable cost-reductions

14.00
Case study | GoGoVan

GoGoVan connects users with a network of thousands of drivers for same day on-demand delivery services. Their smart platform has a ‘smart matching’ service which connects customers with drivers who have vehicles suited to their needs – from bikes to trucks, which reduces pollution and prevents space wastage.


Eugene Lee, Gogovan, Leaders in Logistics Conference
Eugene Lee

Chief Operating Officer , GoGoVan

14.20
Case study | UPS

At the heart of everything Preseli Merchandising does is a commitment to sustainability. But as their business grew and orders increased, the team was spending more time processing paperwork than on customer service or meeting environmental goals. UPS was able to help by configuring a solution that vastly reduced the time and effort spent managing orders, allowing Preseli to focus more on what really matters to them. This included joining UPS’s Carbon Neutral Program, which offers customers the ability to balance the carbon dioxide emissions generated by transport shipments through carbon offsetting.


Ingrid Sidiadinoto, UPS, Leaders in Logistics Conference
Ingrid Sidiadinoto

Global Solutions Senior Director , UPS

14.40
Panel discussion 

Sustainable processes: a vital part of delivery future

  • A sustainable supply chain: what opportunities are there for sustainable process?
  • Packaging, warehousing, transport: identifying the areas primed for a sustainable revolution
  • How can we make sustainability relevant for all markets?
  • Technological drivers: new opportunities for sustainable projects
  • The cost-benefit analysis? Reducing costs with sustainable practices

Eugene Lee, Gogovan, Leaders in Logistics Conference
Eugene Lee

Chief Operating Officer , GoGoVan

Ingrid Sidiadinoto, UPS, Leaders in Logistics Conference
Ingrid Sidiadinoto

Global Solutions Senior Director , UPS

Chee Yap, Sealed Air, Leaders in Logistics Conference
Chee Yap

Executive Director, Innovation and Development , Sealed Air

15.10

Chair's closing remarks

Networking opportunities

We are excited to announce that at Leaders in Logistics: Post & Parcel APAC 2019 we will be using the award-winning networking app – Brella.

Using this app, you can choose your skills and what you’re looking for, and get relevant matches based on your choices. By matchmaking interests that fit your profile, easy meeting booking technology, and options to host face-to-face meetings with ease, this is going to help you build the relationships you need across the sector, so you are taking home more than just content from the conference!

2019 Sponsors

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Tickets

All tickets include:
2 day conference pass, lunch & refreshments and drinks reception.

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15% off

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Raffles Convention Centre, Singapore

Raffles Convention Centre, Singapore

80 Bras Basah Road Singapore 189560

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