The must-attend summit uniting logistics and postal operators across EMEA
21 – 23 March 2022
Tivoli Hotel and Congress Centre, Copenhagen
Novel Coronavirus Update.
New date announced for Leaders in Logistics Summit.
Last year we made the decision to postpone Leaders in Logistics Summit to 15 – 16 March 2021. We reached this decision in response to the concerns over the increasing spread of Coronavirus (COVID-19).
With the threat of COVID-19 still high, we have decided that hosting an in-person event in March would still put our attendees at risk. Because of these concerns, we have come to the decision to postpone the Leaders in Logistics Summit to March 2022.
The event will now take place on 21 – 23 March 2022, at the Tivoli Hotel and Congress Centre, Copenhagen.
Our primary focus continues to be creating opportunities for the post and parcel sector to come together to learn, spark ideas, and critically, do business. We are looking forward to being able to do just that with the rescheduled Leaders in Logistics Summit, which, with the extra time we will have to prepare, we hope will be stronger and more engaging than ever.
DOUBLE THE SPEAKERS
DOUBLE THE CONTENT
DOUBLE THE SIZE
We are excited to announce that Leaders in Logistics Summit (formerly Leaders in Logistics: Post and Parcel Europe) is heading to Copenhagen in March 2020! We have super-sized for 2020, with 400+ senior executives from national posts and logistics operators, exciting start-ups, retailers and the supply chain uniting at the must-attend summit shaking up the logistics sector.
Make sure you’re there to hear 90+ speakers share their pioneering insights across four brand new specialist stages:
Digital Transformation
Innovating Fulfilment
Last Mile Delivery
Post & Parcel Strategy
Expanding our focus to everything from the integration of new technologies to returns, sustainable deliveries to regulation, last mile to service customers and urban warehousing to letters, this is the event that will help you transform your complete business strategy and revolutionise your delivery offerings.
Speakers
Frank Sportolari
President, UPS Germany
Peter Kjaer Jensen
Chief Executive Officer: Denmark, PostNord
Faleh Mohammad Al Naemi
Managing Director and Chairman, Qatar Post
Peter Somers
Chief Executive Officer, Emirates Post
Brody Buhler
Global Managing Director, Post and Parcel Industry, Accenture
Pascal Clivaz
Deputy Director General, Universal Postal Union
Björn Ekstedt
Group Chief Information Officer, PostNord
Ansi Arumeel
Chief Executive Officer, Omniva
Every major national post and logistics operator attends this event.
Agenda
We have supersized for 2020, introducing four stages to the conference! Take a look at our brand new stages below, personalise your agenda so you can make the most of your time out of the office, and tailor your programme to tackle your most urgent objectives.
Digital Transformation
Technology has the potential to transform the logistics sector. Apps and chatbots can enhance the customer experience, and 5G and IoT are opening up new possibilities in the last mile. Hear how postal operators are utilising the potential of big data and how blockchain is reinvigorating the supply chain.
Innovating Fulfilment
Rising levels of e-commerce are creating the need for imaginative fulfilment options. Hear how ‘hands-free’ technologies are increasing productivity in the warehouse and how an urban shift is moving fulfilment centres closer to the final destination.
Last Mile Delivery
Be inspired by innovative last mile solutions. From hardware to software, hear how technology can revolutionise your last mile and exceed customer expectations. Discover how apps, lockers and reverse delivery are optimising returns management and how flexible delivery options can exceed customer expectations.
Post & Parcel Strategy
Refine your strategy and get up to speed on the latest developments in regulation to take advantage of new opportunities in crossborder trade. Find out how postal operators are adapting networks built for letter delivery to meet the demands of increasing parcel volumes and explore new options to reinvigorate direct mail and business mail.
- All Topics
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Day One
Monday, 5 October 2020
5 Oct
Day Two
Tuesday, 6 October 2020
6 Oct
Chair's opening remarks - Thomas Baldry, Senior Vice President International Mail & International Relations, Deutsche Post DHL Group
Envisioning the delivery world of 2030
Keynote address
2030 vision: securing delivery innovation for the next decade
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Frank Sportolari
President
UPS Germany
Keynote address
Innovation and customer service: taking steps to become an e-commerce leader
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Peter Kjaer Jensen
Chief Executive Officer: Denmark
PostNord
Transformation of the Last-Mile – The Race to the Top
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Brody Buhler
Global Managing Director, Post and Parcel Industry
Accenture
Leaders’ forum
Planning for 2030: building delivery strategies for the next decade
- How has COVID-19 shifted long-term priorities in the logistics sector?
- Agile and customer-focused? Forging a successful transformation strategy
- How will networks continue to adapt to cope with ever rising levels of e-commerce parcel delivery?
- E-commerce: the only industry future or one of many avenues for growth?
- An industry of low margins: creating a sustainable plan to ensure profits
- How will relationships between the couriers and postal operators change in the near future?
- New self-declared rates in 2021: to what extent will we see a shift in global delivery?
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Frank Sportolari
President
UPS Germany
Peter Kjaer Jensen
Chief Executive Officer: Denmark
PostNord
Faleh Mohammad Al Naemi
Managing Director and Chairman
Qatar Post
Brody Buhler
Global Managing Director, Post and Parcel Industry
Accenture
Click below for our streams: Digital Transformation | Innovating Fulfilment | Last Mile Delivery | Post & Parcel Strategy
Digital Transformation - Online shift: digital operations for the new customer
Keeping up with the computers: digitising customer service
- Why digitise? Understanding the opportunities of digital services for customers
- The app-revolution: developing new services for mobile devices
- Competing with digital giants: what lessons can be learnt from GAFA?
- Digital Transformation
Ansi Arumeel
Chief Executive Officer
Omniva
Case study | OmaPosti app
Posti are empowering customers in e-commerce
Built with customers’ wishes in mind, the OmaPosti app enhances the customer experience. Manage invoices, track and reroute items and secure the cheapest prices for sending parcels, all on your mobile device. Posti are continuing to develop the app, tailoring it to the needs of the customer.
- Digital Transformation
Timo Korander
Head of Customer Services, Digital Commerce
Posti
Delighting with digital: reaching new customers online
Younger, digitally savvy customers represent a significant portion of the ecommerce delivery market. To win these customers, posts must excel in their digital operations and customer service. Escher will share how posts can leverage AI tools to provide real-time customer insights, discuss the importance of strategic partnerships to expand delivery options and how emerging technologies can boost digital transformation efforts.
- Digital Transformation
Kevin Seller
Vice President of Sales, EMEA,
Escher Group
In conversation
Physical or digital: how do customers want to engage with their post & parcel services?
- Moving online: creating a digital-only service for senders and receivers
- To what extent do customers want human interaction?
- Utilising self-service in-store and online: new tools to digitise services
- How can physical and digital services be successfully combined?
- Overcoming hurdles to digital transformation
- How are fully digital services transforming the delivery landscape?
- Digital Transformation
Anibal Damião
Founder and Chief Executive Officer
NemLevering
Mladen Puzak
Executive Director of Logistics
Hrvatska Pošta
Innovating Fulfilment - Man vs machine: reimagining the sorting centre labour force
Case study | CTT Portugal
Reinventing the sorting process: machine learning to handle hard-to-read items
CTT Portugal has been investing in its parcel-sorting handling centre. Advanced robotics and machine learning have increased sorting capabilities by allowing the robotic preparation and consolidation of the smallest parcels from Asia and significate recognition improvements, providing a safer working environment for staff. Pedro will demonstrate how the introduction of new technologies can impact deliveries and processing power, with CTT now processing over 10,000 parcels per hour.
- Innovating Fulfilment
Pedro Nabais
Innovation and Engineering Manager
CTT – Correios de Portugal
Last Mile Delivery - Understanding the technology that will drive your last mile
Panel discussion
The growth of technology: hardware and software for the last mile
- Where to invest? A technological solution for your capabilities
- Preserving your user experience: developing a friendly interface
- Electric or autonomous: where are the most exciting opportunities for vehicles in the last mile?
- How can incumbent companies stay agile in a competitive and rapidly advancing technological world?
- Last Mile Delivery
Bassel El Koussa
Co-founder and Chief Executive Officer
Quiqup
David Saenz
Chief Operating Officer
Stuart
Case study
Creating innovation through market trends
By introducing in-car delivery for every car, 2DEAL are exploring innovative options in last mile delivery. By partnering with a start-up, this solution rivals Amazon’s own in-car delivery service which is only compatible with certain cars. Richard Klomp will share his latest insights from the in-car delivery project, and other aspects of innovation within the Dutch last mile.
- Last Mile Delivery
Richard Klomp
Business Development Manager
2DEAL
Tackling last mile logistics with drone delivery solutions
With the rising costs of last mile delivery, Canada’s challenging geographical shipping conditions and rapid growth in e-commerce, drone delivery presents a new option for deliveries. As an air-based solution, drone deliveries are able to reach communities and overcome challenges surrounding ground infrastructure and driver regulation. Ameet will share how this new technology has the potential to pave a new route to success in the last mile.
- Last Mile Delivery
Ameet Sareen
General Manager, Cargo Sales
Air Canada Cargo
Michael Zahra
President & Chief Executive Officer
Drone Delivery Canada
Panel discussion
Understanding the opportunities of technologies: investing in last mile transformation
- Underground or in the skies: how can we utilise new spaces for the last mile?
- Getting smart: working with city planners for smart solutions to urban deliveries
- Is the future autonomous?
- Gimmick or game changers? Which technologies will drive real growth opportunities
- Keeping the customer satisfied: do they engage with technological delivery solutions
- Last Mile Delivery
Richard Klomp
Business Development Manager
2DEAL
Post & Parcel Strategy - Looking ahead: understanding strategy to stay on top
International spotlight
Understanding the tools for success
- End-to-end transformation: why innovation is needed across the supply chain
- Supporting e-commerce: what role do operators play in supporting the growth and innovation of e-commerce players?
- Overcoming geographical hurdles to fulfilling the USO
- Coping with unpredictability in the UPU: what’s next?
- Post & Parcel Strategy
Misko Kancko
Director of Global Strategy & Partnerships
Canada Post
Consolidation: the future of deliveries or a pipe-dream?
Through strategic innovation, Qatar Post are meeting the demands of e-commerce. A virtual address system allows shoppers to place an order on a foreign e-commerce site and have it delivered to a warehouse in the host country. These parcels are then consolidated and posted to Qatar for delivery. Faleh Mohammad Al Naem will outline this model, and discuss if there are opportunities to replicate the virtual address system into their last mile strategy.
- Post & Parcel Strategy
Faleh Mohammad Al Naemi
Managing Director and Chairman
Qatar Post
Cultural transformation: understanding the needs and expectations of a 21st century operator
- Cultural change: the vital stepping-stone in company-wide transformation
- Cross-functional teams: the key to integrating new technologies across services?
- How can large operators stay agile for cultural transformation?
- What are the opportunities to partner with and learn from innovative start-ups?
- Post & Parcel Strategy
Vytautas Bitinas
Head of Strategy Department
Lietuvos Pastas
Panel discussion
Global opportunities for a borderless market
- Going global: expanding operations beyond national markets
- E-commerce without borders: what are the trends in global deliveries?
- The need for a global strategy: how can operations be adapted for in-bound and out-bound deliveries?
- How can European operators best exploit opportunities for trade in Asia?
- Building a global supply chain: to what extent do mergers and partnerships support end-to-end deliveries?
- Post & Parcel Strategy
Jan Van Roey
Vice President, Operations and Client Services
bpost
John Callan
Chief Executive Officer
Ursa Major Associates
Denis Ilin
Deputy Director General for International Business
Russian Post
Lunch hosted by Accenture
Click below for our streams: Digital Transformation | Innovating Fulfilment | Last Mile Delivery | Post & Parcel Strategy
Digital Transformation - Beyond the buzzword: opportunities in data and AI
Transforming infrastructure development with GNAF data
Through integrated databases and location-based services, geospatial data (G-NAF) has the potential to provide a unique, standardized address for customers. By using G-NAF data, operators are able to enhance economic, social and environmental efficiency of service management, particularly in urban environments. Kaveh will outline the basics of G-NAF and how location-based services can transform services for delivery operators, governments and businesses.
- Digital Transformation
Kaveh Dolati
Director General of Geographical and Spatial Information
Iran Post
Screwed: the real value of data
The history of the screw and the screwdriver go hand-in-hand (pun intended) as a tidy analogy of the state of parcel center technology and, perhaps, an omen of things to come. Starting with a brief history of the screw and the screwdriver and their slow rise to dominate the world we build an analogy to understand the progress of data, AI, and automation and their inevitable impact on the world around us. Taking an educational and entertaining approach, Matthew will explore why AI is your best bet to weather the approaching automation storm in the logistics industry.
- Digital Transformation
Matthew Wittemeier
Marketing Manager
INFORM
Panel discussion
Understanding the potential of AI in logistics
- AI: where is the logistics industry at?
- Unpacking algorithms, machine learning and AI
- Does the hype around AI outweigh realistic possibilities?
- What is the real potential for AI in logistics?
- Cost-benefit analysis: is AI a worthwhile investment?
- Digital Transformation
Dr Thomas Bayer
Chief Digital Officer
Siemens Postal, Parcel & Airport Logistic
Simon Strindberg
Chief Communications Officer
Budbee
Innovating Fulfilment - Coping with e-commerce: opportunities in urban fulfilment?
An urban shift: bringing the warehouse closer to the destination
- Understanding the city: the benefits of bringing warehouses closer to customers
- Optimise warehouse management: ensuring your urban centres are fully stocked
- Investigating the technologies that support urban warehouses
- A sustainable solution? Is urban warehousing a viable long-term option?
- Innovating Fulfilment
Sebastian Steinhauser
Founder and Chief Executive Officer
Parcelly
‘Beds and Sheds’: urban retail estate for the logistics industry
- Non-traditional logistics: identifying opportunities for urban warehousing and micro-depots
- How is industrial and residential space being combined in urban areas?
- Lease vs ownership: investing in asset upgrades in urban settings
- How can underutilised and under-occupied spaces be accessed for city deliveries?
- Innovating Fulfilment
Kevin Mofid
Director of Commercial Research
Savills UK
The times are changing: transforming e-commerce returns
Through a global network of warehouses and innovative return logistics software, ZigZag are on a mission to solve customer pain points with e-commerce returns. ZigZag connects retailers to over 200 warehouses, and uses predictive analytics to provide the most cost-effective and energy-efficient route to advise whether a retailer should hold and resell returns locally or bring them back via consolidation. Al will share how ZigZag will continue to delight both retailers and shoppers following major investment from shipping giant Maersk.
- Innovating Fulfilment
Al Gerrie
Founder & Chief Executive Officer
ZigZag Global
Case study | Hopps Group
Trust and adaption: the key to supporting customer needs
Hopps Group has developed its service around the needs of the customer. By reducing the size of territories through optimised networks, Hopps Group uses innovative solutions to give consumers greater freedom over their delivery options. Focusing on the needs of the individual, consumer, collaborator and client, Hopps Group are expanding their offer with the launch of a new network of private post offices – hoppStores.
Bart Sasse
Managing Director for LogHopps and International
Hopps Group
Last Mile Delivery - Adapting delivery and returns models to serve the customer
Case study | Clicksit
Utilising technologies to support returns management
Clicksit are providing SMEs with a fully automated return solution. Through a retailer branded app, customers can locate drop-off points, track returns in real time and log the reason for the return. Streamlining their returns process allows retailors to increase sales and improve customer service.
- Last Mile Delivery
Thomas Hill
Chief Executive Officer and Founder
Clicksit
A ‘smart’ future for letterboxes
To keep up with the demands of rising parcel volumes and increase their ‘hit rate’ in the last mile, Singapore Post are trialling a new smart stamp and letterbox system. Embedded with data matrix codes, smart stamps enable customers to track the parcel throughout the delivery process and for the parcel to be sorted in the smart letter box. Keith will share how this new system will increase productivity and reduce the carbon footprint in the last mile.
Keith Lim
Head of Processing, Continuous Improvement & Innovation
Singapore Post
Case study | Jersey Post
Connecting with the community in times of crisis: the impact of COVID-19
- Last Mile Delivery
David McGrath
Head of Marketing
Jersey Post
Panel discussion
Exceeding customer expectations through flexible delivery options
- Exploring customer convenience: what do consumers want from their deliveries?
- How to build a proactive relationship with customers
- Flexibility vs efficiency: creating adaptable delivery models without impacting profits
- Promoting delivery options: how can customers be made aware of the most relevant options to them?
- Is home delivery a sustainable model?
- How can pricing models be adapted to suit differing customer needs?
- Last Mile Delivery
Natalie Frow
Vice President: Home Delivery
DHL Supply Chain
Alvin Teo
Regional Head of Sales and Partnerships
Ninja Van
Post & Parcel Strategy - Understanding regulation and adapting to change
Panel discussion
Preparing for new regulations: the impact of customs changes
- Understanding regulation: why are changes happening?
- De minimis: the death of in-bound e-commerce into Europe?
- Adapting for new regulations: creating systems that can be adjusted
- An integrated digital solution to overcome the latest challenges
- Who owns the solution? Does it lie with platforms, couriers or customs?
- Post & Parcel Strategy
Peter Koller
Head of International Mail & Affairs
Österreichische Post
Christelle Defaye - Geneste
Chair of Customs Group, UPU, & Director of EU Affairs and Customs Affairs
La Poste
Adapting to changing markets: taking advantage of new opportunities
- Adapting to changing market conditions: what strategic actions for delivery operators?
- How is regulation affecting delivery operators’ ability to adapt?
- What are the risks of (not) changing the existing regulatory framework?
- Post & Parcel Strategy
Anna Möller Boivie
Managing Director
Copenhagen Economics
Out of industry
Understanding a new Customs landscape in a Globalized world
- How the professional service provider industry and customs brokers envisages the impacts of regulation change
- What changes are custom operatives expecting?
- Staying a step ahead: what changes are needed to prevent backlog?
- New opportunities: can partnerships support proactive changes to stay ahead in cross-border delivery?
- Understanding the brokers role: how can customs brokers support a smooth transition?
- Post & Parcel Strategy
Lars Karlsson
Business Area Global Consulting
KGH Customs
Case study on customs
An update from Romania Post
- Friend or foe? Assessing the relationship between Posts and Customs
- Becoming a customs broker: what advantages might this bring to Posts?
- How can Posts overcome the ‘de minimis’ challenge in this space?
- Exploring the benefits of Authorised Economic Operator (AEO) status
- Post & Parcel Strategy
Simona Tarabasanu
Head of International Mail Department
Poşta Română
Fitness checking the postal service directive
- To what extent have changing technologies made the postal directive irrelevant?
- How are new customer needs and demands impacting the postal directive?
- Redefining the USO: as networks are increasingly used for parcel deliveries rather than letters, can the postal directive be adapted for the new realities of deliveries?
- Opportunities for the new Commission: what changes can be expected in EU regulations?
- Post & Parcel Strategy
Denis Joram
Director, Regulatory Affairs & Studies
La Poste
Staying a step ahead - revitalising innovations
Learning from industry leaders: innovative approaches to delivery and returns
The growth of e-commerce is putting increasing pressure on traditional, in-home delivery and returns models. To keep up with customer demand, industry leaders – led by Amazon – are making huge investments in ‘out of home’ options. Mike will evaluate what can be learned from recent innovations in the delivery landscape, and how new technology is maximising the potential of PUDO networks.
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Mike Richmond
Chief Commercial Officer
Doddle
A collaborative future for international shipping
By collaborating with other national posts, Russian Post are forming a network to enhance international parcel shipping. By expanding into new markets in China and Europe, Russian Post are able to handle rising parcel volumes and improve delivery times. Denis will share the benefits of this model and its potential to help delivery operators cope with the demands of e-commerce.
Denis Ilin
Deputy Director General for International Business
Russian Post
Success with the Norway Post Lego project: moving forward with an innovative IoT system
By introducing an efficient logistics solution by Polymer Logistics, Norway Post were able to significantly reduce logistics costs and ensure fast and safe delivery of postal goods in challenging and demanding operations. An innovative IoT system by Polymer Logistics is bringing a new level of efficiency to this project by optimising post and parcel shipping. From sorting and distribution to the drop-off points, full real-time control over the assets ensures no loss of equipment and maintains fast rotations and related KPIs.
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Ohad Perry
Chief Technology Officer
Polymer Logistics
Keynote address
Innovation and transformation: unpacking the key drivers of growth
- How is the logistics industry being primed for a technological revolution?
- How can business culture promote innovation?
- Being proactive rather than reactive: how vital is it to stay ahead to provide newer and exciting solutions for deliveries?
- Smart investments: understanding the opportunities to turn investments into profits
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Björn Ekstedt
Group Chief Information Officer
PostNord
Chair's closing remarks followed by drinks reception
Keynote address | Understanding the impact of the UPU / USPS: where do we go next? - Pascal Thierry Clivaz, Deputy Director General, Universal Postal Union
Placing the customer at the heart of delivery services
International spotlight | Emirates Post
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Peter Somers
Chief Executive Officer
Emirates Post
Reaching the US e-commerce consumer
The explosion of eCommerce has been great news for logistics providers but poses its own challenges, particularly when shipping to consumers in the US. During his presentation, Georges Berzgal, Senior Vice President International, Pitney Bowes Commerce Services, will offer insights on how cross-border shippers can navigate these challenges, including upcoming UPU changes, which will impact process, technology, and unit economics. He will also speak about US consumers’ expectations around delivery and returns, leveraging data from Pitney Bowes annual Online Shopping Study.
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Georges Berzgal
Senior Vice President International - Pitney Bowes Commerce Services
Pitney Bowes
Crossborder e-commerce: understanding the tools for success
- End-to-end transformation: why innovation is needed across the supply chain
- Supporting e-commerce: what role do operators play in supporting the growth and innovation of e-commerce players?
- Overcoming geographical hurdles to fulfilling the USO
- Coping with unpredictability in the UPU: what’s next?
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Ruth Medina Pérez
International Business Manager
Correos
Strategic discussion
A holistic approach to the delivery process: supporting senders and receivers
- Senders and receivers: how can you balance demands and expectations from both ends of the delivery spectrum?
- Thinking long term: how has the coronavirus crisis impacted the relationship between delivery operators, senders and receivers?
- Putting customer needs first: what are customers seeking from their deliveries?
- How can an integrated system support a seamless delivery experience?
- To what extent is technology creating new opportunities to support the customer journey?
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Dr Alberto Pimenta
Director of E-Commerce
CTT – Correios de Portugal
Misko Kancko
Director of Global Strategy & Partnerships
Canada Post
Bart Sasse
Managing Director for LogHopps and International
Hopps Group
Click below for our streams: Digital Transformation | Last Mile Delivery | Post & Parcel Strategy
Digital Transformation - Transformation journeys to a high-tech future
Optimising transportation through digitalisation
In tandem with rising parcel volumes, logistics operators are under pressure to reduce transport costs and minimise CO2 emissions. By using state-of-the-art IoT sensors for real-time monitoring, delivery operators are able to increase load space utilization and thereby reduce trips and truck fleet size. Hear how adjustments made via data from the IoT sensors can increase transportation cost savings and reduce CO2 emissions.
- Digital Transformation
Bo Helmer Larsen
Director of Sales, Logistics Solutions
Lyngsoe Systems
Last Mile Delivery - Digital and physical: entering new social spaces in the last mile
Social media | Aramex
Creating connected social media interactions within the last mile
Aramex is focusing on improving customer communication within the last mile. Its integrated system allows customers to choose how they wish to be contacted, allowing seamless track and trace across a number of social media channels including WhatsApp, SMS, Facebook messenger and more. Aramex will demonstrate how this system saves time and money by reducing the need for the separate management of different social media channels.
- Last Mile Delivery
Mohammed Sleeq
Chief Digital Officer
Aramex
Social Delivery Services
To avoid missed deliveries, individuals sign up as a ViaTim Point for their neighbourhood, and act as a consolidated delivery point. Customers then retrieve their packages from the ViaTim Point at a suitable time or ViaTim will home deliver. Michiel Nieuwkerk will share how major integrators such as DHL, DPD, and UPS use ViaTim to source service points for failed deliveries and e-commerce providers use ViaTim to improve efficiency in returns management.
- Last Mile Delivery
Michiel Nieuwkerk
Founder
ViaTim
Going beyond the last mile: utilising the C2C segment
Ukraine Post have branched into the largely underestimated C2C trade lane to address the needs of growing expat communities of Ukrainians worldwide. Integrated systems of both postal and non-postal players and new technology are uniting Ukrainian diasporas overseas with their domestic market to assist in parcel delivery. This cost-saving logistics solution allows Ukraine Post to improve customer service in the last mile and offer value-added service beyond last mile delivery to enhance C2C parcel exchanges cross borders.
- Last Mile Delivery
Kateryna Bezyuk
Head of Business Development (eLogistics)
Ukraine Post
Post & Parcel Strategy - Reinvigorating letter networks
Reinvigorating letters: the renaissance of direct mail and business mail?
- Normalising mail in a digital landscape: linking the tools expected in digital, to mail
- Understanding mail: how does physical mail impact customer spending?
- A valuable advertising tool: developing strategies that complement digital
- Personalised mail: what are the opportunities to create targeted mail campaigns?
- Making print attractive: working with advertisers to show the benefit of direct mail
- Print media as a sustainable form of communication
- Post & Parcel Strategy
Philip Ricketts
Director of Business Development
Royal Mail MarketReach
In conversation
The drive to transform: adapting letter networks for the growth of parcels
- Is the future of letters a transformation to hybrid?
- Expanding the letter network for parcels
- Revitalising the letter delivery model: can small parcels be integrated into delivery services?
- Adapting postal services for bulkier items: how can traditional systems be utilised for parcels?
- A single system for two deliveries: how can systems be combined for a more efficient service?
- An integrated service: how to ensure letter deliveries aren’t lost in transformation
- Post & Parcel Strategy
Hermann Schaffer
Head of Process Management
Österreichische Post
Lunch
Making deliveries green | Start-up city!
Making deliveries green
Strategic discussion
The green issue: the last mile as a sustainable frontier in deliveries
- Understanding the attention on the last mile: the most visible part of the process
- Creating new delivery options: identifying tools to promote sustainability
- Electric, hybrid or hydrogen? What are the solutions to vehicle pollution
- What’s next? Tackling congestion to alleviate city pollution
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Tim Robinson
Chief Executive Officer
Doddle
Fredrik Lindqvist
Senior Vice President, S&OP and Business IT
Posten Norge
Case study | By-Expressen
Copenhagen has more bikes than people and is the perfect place for bicycle deliveries. By-Expressen offers fast, efficient, sustainable and secure deliveries across the city. Combining excellent customer service with zero CO2 emissions, By-Expressen demonstrates how pedal power can transform the last mile experience.
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Johannes Killisperger
Co-Owner
By-Expressen
Consumer expectations for sustainable e-commerce: how are postal operators responding?
Based on research undertaken by IPC towards the end of 2019, Mark will explore consumer attitudes to sustainability as identified through research with consumers in 41 different countries – what their preferences are towards sustainable options for packing and last mile delivery, and what they are prepared to pay. These findings will be supplemented with the latest results from the Postal Sector Sustainability Programme and an explanation of the actions being taken by the postal sector to meet the sustainability requirements of consumers.
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Mark Harrison
Head of Markets
International Post Corporation
Collaboration and innovation: sustainable last mile solutions in the city
Large traffic volumes, regulation changes, the need for more sustainable solutions and rising customer demand are putting pressure on logistics providers in urban environments. They expect new ways of transportation that promise less traffic congestion and less pollution. Different approaches can be evaluated according to these parameters. In some cases the best result will be achieved if industry players begin to share assets and forge stronger collaborations. Should in-home delivery no longer be the priority in urban environments? How can new technologies improve other last mile solutions, such as PUDOs and alternative consolidation points? How can operators use space inside and outside the city most effectively?
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Dr Clemens Beckmann
Head of Smart Cities and Last Mile Solutions
DHL Customer Solutions & Innovation
Discussion
End-to-end sustainability
- Growing customer awareness: how important is sustainability for logistics and retailers?
- The role of the retailer: how can they improve packaging to support sustainable deliveries
- Comprehensive solutions: integrating sustainable solutions throughout the supply chain
- Beyond delivery vehicles: finding sustainable energy sources for trucking and warehousing
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Angela Hultberg
Head of Sustainable Mobility
IKEA Group
Noomi Jägerhorn
Head of Sustainability
Posti
Raji Hattar
Chief Sustainability Officer
Aramex
Start-up city!
Q&A Panel
Christian Oestergaard
Senior Group Strategist of IT-production / IoT / AI
PostNord
Pitch 1 | Manna.aero
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Bobby Healy
Chief Executive Officer and Founder
Manna.aero
Pitch 2 | Ecotree
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Thomas Norman Canguilhem
Co-Founder and International Director,
Ecotree
Pitch 3 | BoxC
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Chad Schofield
Chief Data Officer
BoxC
Pitch 4 | Dronamics
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Ivet Arabadjieva
Director of Business Development
Dronamics
Pitch 5 | Huboo
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Martin Bysh
Chief Executive Officer and Co-Founder
Huboo
Paul Dodd
Chief Technology Officer and Co-Founder
Huboo
Pitch 6 | Urb-it
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Hannes Skugghall
Chief Product Officer
Urb-it
Pitch 7 | Mister-Postman
- Digital Transformation
- Innovating Fulfilment
- Last Mile Delivery
- Post & Parcel Strategy
Patrick Giesen
Founder
Mister-Postman
Chair's closing remarks
Join us at Nørrebro Bryghus for our official drinks reception on 23 March – the brew house at the absolute centre of beer culture.
With canapés on tap, a selection of craft beer, red and white wine, PLUS a beer sommelier onsite, you’ll learn about the brewing process and all things beer-related (while networking with your fellow attendees)! We have access to the whole brewery for two hours, with coaches to transport you directly to the venue. Looking forward to seeing you there!
What our audience says
“An influential conference on subjects that are critically important to the profitability of the industry.”
Member of the Executive Committee, PostNL
“An excellent event where the European postal industry converges to discuss key issues and possibilities for future products and services where e-commerce is a substantial driver.”
Chief Information Officer, PostNord
“An excellent event with relevant and informative content, great speakers and an orientation on the future of the industry.”
Chief Operating Officer, Canada Post
“An excellent event where the European postal industry converges to discuss key issues and draw the blueprints for the evolution of the industry.”
Senior Vice President, Corporate Strategy, Deutsche Post
Who attends?
Group discounts
National Posts & Logistics Operators
- Save 25% on tickets when booking in a group of 5+
€1695- €1271.25 + VAT
National Posts & Logistics Operators
- Save 15% on tickets when booking in a group of 3+
€1695- €1440.75 + VAT
Standard Rate
- Save 15% on tickets when booking in a group of 3+
€1995- €1695.75 + VAT
Tickets
Tickets include:
2 day conference pass, lunch & refreshments and 2 drinks receptions
Group Discount
15% off
When you buy 3 or more tickets
National Posts & Logistics Operators**
£1,595.00 + VAT
Standard
£1,845.00 + VAT
Sponsors
“We always are able to get our content out into the market. We’re also very well positioned then to have the conversations that we need to have with clients about how we can help them.”
Global Managing Director, Post & Parcel Industry, Accenture
Gold Sponsors
Silver Sponsors
Bronze Sponsors
Media Partners
The questions you need answering
Check out our exclusive interviews from this year’s Leaders in Logistics: Post and Parcel conference. With insights from featured speakers at Deutsche Post, Canada Post, Österreichische Post, Jersey Post, L’Oréal, The White Company, International Post Corporation, World Customs Organisation, Accenture and more – find out what the experts are saying about e-commerce delivery, customer experience and technology.
E-Commerce Delivery
Customer Experience
Technology & Innovation