Innovation and transformation in the final stage of e-commerce fulfilment

2 July 2020 | Stamford Bridge, London

Leaders in Logistics: Last Mile Delivery is a one-day conference dedicated to exploring the challenges and opportunities of the rapidly changing landscape of last mile, with an emphasis on technology and innovation.

By bringing together key industry stakeholders: innovative logistics and postal operators, exciting delivery start-ups, solutions providers and retailers at Stamford Bridge on 2 July 2020, this event provides industry leaders with the opportunity to optimise the last mile to drastically reduce costs and revolutionise customer experiences.                

Hot topics

Achieve customer excellence

Join directors from Hermes, PostNL and Parcelhub as they discuss how their companies create value in their delivery options without compromising on cost. Explore the role of customer journeys in acquisition and retention, and understand how carriers must differentiate themselves to survive and compete in the increasingly competitive market.

Streamline operations

Last mile operations are ripe for change – and soon wasteful, clunky analogue processes will be a thing of the past. Learn best practice from An Post, DHL Supply Chain, Gnewt Cargo and Oddbox to understand how to reduce your costs by taking advantage of the new technology set to revolutionise the final leg of distribution processes.

Innovation and technology

The Innovation Hub features dedicated case-studies on new technologies that are set to transform the industry beyond all recognition. From tracking and route optimisation to lockers and drones, you can learn first-hand which technologies will offer game-changing solutions from practical, real-life examples.

Speakers

Paulo Silva, CTT Correios de Portugal, Leaders in Logistics Conference

Paulo Silva

Transformation and Operations Development Director, CTT – Correios de Portugal

Natalie Frow, DHL Supply Chain, Leaders in Logistics Speaker

Natalie Frow

Vice President: Home Delivery, DHL Supply Chain

Jerees Tadros, Aramex, Leaders in Logistics Conference

Jerees Tadros

Global eCommerce Solutions Senior Manager, Aramex

Sam Clarke, Gnewt Cargo, Leaders in Logistics Speaker

Sam Clarke

Founder, Gnewt Cargo (Menzies Distribution)

Chris White, Hermes, Leaders in Logistics Conference

Chris White

Director Of Customer Experience, Hermes

Sebastian Steinhauser Parcelly photo

Sebastian Steinhauser

Founder and Chief Executive Officer, Parcelly

Chris White, Hermes, Leaders in Logistics Conference

Kate Webb

Customer Experience Director, Parcelhub – Part of the Whistl Group

Steven Halbertsma, PostNL, Leaders in Logistics Conference

Steven Halbertsma

Program Director, Network Development, PostNL

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Agenda

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Last Mile Delivery Thursday, 2 July 2020

Session 1

Forward-thinking strategy - aspirations and roadmaps for 2030 and beyond

Keynote address

Digitisation, optimisation and transformation: revolutionising the production model to drive increases in operational efficiency


Paulo Silva, CTT Correios de Portugal, Leaders in Logistics Conference
Paulo Silva

Transformation and Operations Development Director , CTT – Correios de Portugal

Keynote address

Revolutionising the future of urban logistics: a roadmap to achieve complete sustainability

Achieving a net-zero last mile requires integrating and reforming the entire logistics ecosystem, and adapting and aligning business models to the strategies of today’s cities is just one piece of the puzzle. Increasingly, cities are telling us that there is no more room for polluting vehicles, so a deep transformation is an urgent business priority. Join David Saenz to understand Stuart’s plans to capitalise on opportunities for more sustainable deliveries.


David Saenz, Stuart, e-commerce
David Saenz

Chief Operating Officer , Stuart

Transforming established operating models to take advantage of new technology


Leaders’ forum

Exploring the challenges and opportunities of the rapidly changing last mile landscape

  • What could the last mile of 2030 look like?
  • Defining customer excellence: assessing the new era of expectations
  • Who will own the customer relationship of the future?
  • To what extent does the supply chain transformation depend on industry-wide collaboration?
  • Who’s truly leading innovation in the last mile?
  • Which technologies will begin to disrupt the market over the next 5 years? 20 years?
  • Balancing value-added services and price: where does the sweet-spot lie?

Darren Taylor, CitySprint Group, Leaders in Logistics Conference
Darren Taylor

Logistics Director , CitySprint

David Saenz, Stuart, e-commerce
David Saenz

Chief Operating Officer , Stuart

Sebastian Steinhauser Parcelly photo
Sebastian Steinhauser

Founder and Chief Executive Officer , Parcelly

Jerees Tadros, Aramex, Leaders in Logistics Conference
Jerees Tadros

Global eCommerce Solutions Senior Manager , Aramex

Paulo Silva, CTT Correios de Portugal, Leaders in Logistics Conference
Paulo Silva

Transformation and Operations Development Director , CTT – Correios de Portugal

Session 2

The future of customer experience - keeping up with the (r)evolution of expectations

Transforming last mile processes to differentiate: speed, choice and visibility

The battleground for differentiation in the last mile is fierce as companies try to balance customer service with profits. How can companies create value in their delivery options without compromising on cost?


Chris White, Hermes, Leaders in Logistics Conference
Kate Webb

Customer Experience Director , Parcelhub – Part of the Whistl Group

James Hayes, ParcelHub, Leaders in Logistics Conference
James Hayes

Director, Business Development , Parcelhub – Part of the Whistl Group

Using technology to maximise opportunities for service enhancement and disruption


Case study | Hyper Speed Next-Day Delivery

Adapting deliveries to the consumer’s schedule: beyond the conventional supply chain

A key driver behind e-commerce growth is consumer demand for speed, unlimited choice and endless convenience. By developing a dense network of innovative sorting and distribution facilities, 23:59 cut-offs and next day delivery has been standard for a long time for PostNL. Learn how this has enabled it to adapt to customer expectations by shortening collection lines, extending cut-offs, improving the efficiency of the van loading process and delivering very flexible routing opportunities for receivers.


Steven Halbertsma, PostNL, Leaders in Logistics Conference
Steven Halbertsma

Program Director, Network Development , PostNL

Panel discussion

Adopting bold new approaches: customer excellence strategies to survive and compete

  • What does good look like? Defining good customer experience in the last mile
  • What is the value of customer data in personalising customer journeys?
  • Building a working relationship between the retailer and the delivery partner: who owns the customer of the future?
  • Ensuring investments in customer experience connect: what are the opportunities for branding during delivery?
  • Managing the trade-off between experience and price: how can companies evaluate customers’ willingness to pay?
  • The road to total convenience: what’s coming next?

Chris White, Hermes, Leaders in Logistics Conference
Chris White

Director Of Customer Experience , Hermes

Steven Halbertsma, PostNL, Leaders in Logistics Conference
Steven Halbertsma

Program Director, Network Development , PostNL

Chris White, Hermes, Leaders in Logistics Conference
Kate Webb

Customer Experience Director , Parcelhub – Part of the Whistl Group

Janne Kouvo, Deutsche Post, Leaders in Logistics Conference
Janne Kouvo

Sales Director, Nordics , Deutsche Post

Session 3

Main Stage | Start-Up City

Main Stage - Establishing operational excellence to reduce pressure on profit margins
Start-Up City

Defining true operational excellence: tracking, automation and optimisation

  • To what extent can operational efficiency help to reduce cost pressures?
  • How detailed does tracking need to be in order to effectively streamline operations?
  • What will the role of automation be in the supply chain of the future?

Gilles Ferandez, An Post, Leaders in Logistics Conference
Gilles Ferrandez

Sales Director , An Post

Leveraging data to deliver a competitive advantage


Panel discussion

Undertaking a whole-systems approach to create a seamless and predictive last mile

  • Which areas of the supply chain are most likely to be transformed by technology?
  • Which technologies are most likely to have the most impact over the next 5 years?
  • To what extent can operational processes be a differentiating factor?
  • Making a predictive supply chain a reality: how can companies overcome the remaining barriers?
  • Do delivery partners currently have the analytical capability to make the most out of their data?
  • Improving customer communications to reduce non-delivery rates: utilising customers themselves to improve operations
  • Do employees currently have the right skills to revolutionise last mile operations?

Oddbox, Leaders in Logistics Conference
Gavin Phelps

Operations Manager , Oddbox

Gilles Ferandez, An Post, Leaders in Logistics Conference
Gilles Ferrandez

Sales Director , An Post

Natalie Frow, DHL Supply Chain, Leaders in Logistics Speaker
Natalie Frow

Vice President: Home Delivery , DHL Supply Chain

Sam Clarke, Gnewt Cargo, Leaders in Logistics Speaker
Sam Clarke

Founder , Gnewt Cargo (Menzies Distribution)

Here we present a series of lightning pitches from a selection of exciting start-ups aiming to transform last mile delivery through their innovative offerings. Each start-up will have ten minutes to showcase their product.


Pitch | PiggyBee

Eco delivery based on crowdsourced logistics

PiggyBee was founded by Crowd Shipping and Sharing Economy Pioneer David Vuylsteke, to connect travellers with packages and provide a different way to carry objects worldwide or locally.


David Vuylsteke, piggybee, Leaders in Logistics Conference
David Vuylsteke

Founder , PiggyBee

Pitch | Autonomous vehicles

Pitch | Vasanda

Vasanda is an agile real-time logistics marketplace enabling people to build better relationships. Learn how it is able to help shippers keep their costs lean so that they can scale globally.


Philip Lillifelth, Vasanda, Leaders in Logistics Conference
Philip Lilliefelth

Co-Founder & CEO , Vasanda

Pitch | Route Optimisation

Pitch | buzzstreets

Door-to-door navigation made easy

BUZZ brings technology from smart cities to today’s organisations – with the potential to help millions of people find what they need indoors or outdoors, saving time and giving a faster, better experience.


João Fernandes, buzzstreets, Leaders in Logistics Conference
João Fernandes

Chief Executive Officer , buzzstreets

Pitch | AI & Machine Learning

Session 4

The Innovation Hub

Get inspired by the most innovative companies set to transform the industry beyond all recognition


Demo | Flexible delivery solutions

Customers expect to select when, where, and how parcels are delivered


Joshua Geerlings, PostNL, Leaders in Logistics Conferencei
Joshua Geerlings

Product Owner, Innovation , PostNL

Dido Doorman, PostNL, Leaders in Logistics Conference
Dido Doorman

Business Development Manager - Innovation Studio , PostNL

Demo | Delivery Robots

Is the age of automated delivery nearly upon us?

The rise in digital connectivity and internet usage has generated new business models for the last mile. How far away from autonomous robot delivery are we? What’s the next step towards getting us there?


Demo | AI

Optimising the supply chain with data-driven artificial intelligence


Session 5

Alternative fuels, algorithms, and route planning - improving the sustainability the last mile

In conversation with | Adapting the retailer-delivery partner relationship

How could last mile delivery evolve to sustainably meet customer expectations?

Consumers are starting to express increased concern about the environmental impact of retailers’ shipping practices and are seeking slower, more sustainable options. However, fulfilment cannot become truly sustainable without collaboration and cooperation between retailers and the delivery partner.


Chair's closing remarks and drinks reception

Your conference experience

Venue

Hosted at the iconic Stamford Bridge, this is a one-of-a-kind setting for you to hear from the greatest names in the industry. Whether you’re exhibiting in the large-scale exhibition hall, listening to content in the Great Hall, or networking with fellow attendees over an award-winning catered lunch, there’s something for everyone.

Start-up city

Get inspired in start-up city with lightning pitches from a selection of the most exciting start-ups, including the likes of PiggyBee, Vasanda and buzzstreets who are revolutionising last mile delivery through their innovative offerings.

Networking

With 5+ hours of dedicated networking time, a specialist meetings app and a pitch-side drinks reception, Leaders in Logistics: Last Mile Delivery 2020 offers plenty of opportunity for you to engage with your peers, develop your own delivery solutions and create long-term partnerships.

Who attends?

Partner with us

Whether you are showcasing your vehicle, locker or mapping and addressing solution, or simply looking to be at the heart of industry debate, Leaders in Logistics: Last Mile Delivery has you covered. With bespoke exhibition and thought leadership packages specifically designed to maximise visibility and expertise, this is a fantastic opportunity to be remembered by the who’s who of delivery.

Connect with your audience

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

Hospitality packages

On-site event branding

One-to-one meetings

Exhibition space

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Venue

Stamford Bridge

Stamford Bridge

Fulham Rd, Fulham, London SW6 1HS

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