Innovation and transformation in the final stage of e-commerce fulfilment

2 July 2020 | Stamford Bridge, London

Leaders in Logistics: Last Mile Delivery, is a one day event dedicated to exploring the challenges and opportunities of the rapidly changing landscape of last mile, with an emphasis on technology and innovation.

On 27 June 2019 at Stamford Bridge, London, we brought together key industry stakeholders: innovative logistics and postal operators, exciting delivery start-ups, solutions providers and retailers for a fantastic day filled with strategic discussions and forward-looking debate.

What did we learn?

A model that delivers

Retailers and logistic operators including DPD, DHL, Doddle, Bpost, Avon, Waitrose and eBay determined how you can build dynamic control over your last mile, to ensure consumer retention and a streamlined process.

Leaders in Logistics Conference

Concrete Lessons

Transport for London, Hermes, Stuart, Quiqup and PostNord shared detailed examples of innovation in the last mile, and attendees learned how to adapt these solutions to revolutionise the final leg of their distribution process.

Leaders in Logistics Conference

The Big-3 Challenge

We learned how Amazon works from a former Amazon insider, engaged in discussions on how to compete with the most successful e-commerce players with CitySprint and Swiss Post and discovered if emulation can boost your last mile.

Leaders in Logistics Conference

The Drive To Collaborate

Parcelly has driven collaboration to survive in the modern world of logistics. Attendees heard how collaboration provides the opportunities for growth, whilst easing pressure on profit margins, and learned how to adapt to cities that are ever-more concerned about the environmental impact of delivery vehicles.

Leaders in Logistics Conference


With dedicated discussions on how technology can offer new solutions, we heard real-life examples from Whistl, Omniva, Posten Norge and UPS on how autonomous robots, proactive tracking and warehousing can revolutionise your service.

Leaders in Logistics Conference


We hosted roundtables, a brainstorm session, panel discussions, interactive seminars and lightning pitches, giving untold opportunities for attendees to engage with peers and discover how they can develop their own delivery solutions.

Leaders in Logistics Conference

2019 Speakers

Clemens Beckmann, Deutsche Post, Leaders in Logistics Speaker

Dr Clemens Beckmann

Head of Smart Cities and Last Mile Solutions, DHL Customer Solutions & Innovation

Richard Blown, Hermes, Leaders in Logistics Speaker

Richard Blown

Head of Innovation, Hermes

Chris Grubb, UPS, Leaders in Logistics Conference

Chris Grubb

Managing Director: B2B E-commerce Strategy, UPS

Natalie Frow, DHL Supply Chain, Leaders in Logistics Speaker

Natalie Frow

Vice President: Home Delivery, DHL Supply Chain

Dieter Bambauer, Swiss Post, Leaders in Logistics Speaker

Dr Dieter Bambauer

Chief Executive Officer: Post Logistics, Swiss Post

Patrick Gallagher, CitySprint, Leaders in Logistics Speaker

Patrick Gallagher

Chief Executive Officer, CitySprint

Elaine Kerr, DPD, Leaders in Logistics Conference Speaker

Elaine Kerr

Director of Sales and CRM, DPDgroup

Irene Keay, eBay, Leaders in Logistics Conference

Irene Keay

Senior Manager: Shipping, eBay

Show More

Exclusive interview with Richard Blown, Head of Innovation, Hermes

Hermes is the UK’s leading consumer delivery specialist, handling more than 300 million parcels in 2018. The business operates all along the retail value chain, supplying comprehensive logistical services to meet global demands. With innovation in the last mile continuing to spark questions in the logistics industry, take a look at our exclusive interview with Richard Blown, Head of Innovation at Hermes UK. He is sharing his thoughts ahead of speaking at Leaders in Logistics: Last Mile Delivery 2019 on key technological innovations shaping the industry and the key barriers to creating a sustainable delivery service.

2019 Agenda

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Last Mile Delivery
Thursday, 27 June 2019 27 Jun


Chair's opening remarks - Neil Ashworth, Former Chief Executive Officer, Collect+ and Chief Strategy Officer, Yodel

Session 1

Improving the business model through new technologies

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Keynote opening address

Keeping pace with an ever-changing technological landscape

Clemens Beckmann, Deutsche Post, Leaders in Logistics Speaker
Dr Clemens Beckmann

Head of Smart Cities and Last Mile Solutions
DHL Customer Solutions & Innovation

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Series of case studies

Increasing efficiency and speed: showcasing best-in-class delivery offerings

Here, four industry-leading companies share a specific example of how they have incorporated cutting-edge technology to reduce costs as well as enhance flexibility and speed of delivery for the customer. 

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Proactive tracking | Whistl

Parcelhub Ltd, acquired by Whistl in 2018, offers an innovative tracking solution which, with the aid of technology, proactively responds to abnormalities in the delivery process to ensure shippers’ delivery promises are met.

Mark Rosenberg, Whistl, Leaders in Logistics Speaker
Mark Rosenberg

Founder and Managing Director
Parcelhub – Part of the Whistl Group

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Parcel Machines | Omniva

Ensuring efficient storage and sorting of parcels is vital for the last mile. Omniva has successfully utilised new technologies and software to update its parcel diversion and improve its last mile.

Andre Veskimeister, Omniva, Leaders in Logistics Speaker
Andre Veskimeister

Member of the Management Board and Head of Parcel Business

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Automation | Posten Norge

Posten Norge is looking for solutions to cope with declining letter volumes and increasing B2C parcel deliveries – autonomous technologies could be part of the answer.

Gunnar Inderberg, Posten Norge, Leaders in Logistics Speaker
Gunnar Inderberg

Senior Vice President of Operational Development
Posten Norge

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Warehousing | UPS

There is a clear market for warehousing and fulfilment optimisation considering the lack of readily available land in key areas, and the need to get closer to the customer – UPS has launched Ware2Go, which establishes a network of vetted fulfilment partners merchants can access.

Chris Grubb, UPS, Leaders in Logistics Conference
Chris Grubb

Managing Director: B2B E-commerce Strategy

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In conversation

Learning from each other: assessing approaches to implementing new tech

Incumbent operators and start-ups each have their own strengths, which shape their respective capability to develop and implement new technologies. Here, our speakers reflect on the shape and significance of this difference, and debate what each side can learn from the other.

Discussion points:

  • Friend or foe? Assessing the interplay between incumbents and new start-ups
  • A running start: leveraging the incumbent established reputation and secured market-share
  • The need for agility: identifying and responding to market trends
  • How can start-ups scale up to achieve nationwide success?
  • How can an innovation mindset be embedded across the company?
  • How critical is new technology to the survival of both start-ups and incumbents in the last mile?

Delegates are encouraged to participate via Slido.

Richard Blown, Hermes, Leaders in Logistics Speaker
Richard Blown

Head of Innovation

David Saenz, Stuart | Leaders in Logistics
David Saenz

Chief Operating Officer

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Session 2   |  2 × Streams

Boosting brand loyalty: differentiating through customer experience | Workshop: new opportunities for the last mile

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Boosting brand loyalty: differentiating through customer experience 1
Workshop 2

Boosting brand loyalty: differentiating through customer experience



Capitalising on technology to reach the customer in new ways

In this session, Dave will share how DPD has turned its delivery operatives into skilled mobile workers, and outline the benefits for both customer and business. Delegates will then have the chance to brainstorm further possible innovations, which serve to redefine the delivery-service proposition.

Dave Moores, DPD, Leaders in Logistics Conference
Dave Moores

Head of Sales

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Putting the customer at the heart of last mile delivery

  • Who owns the customer? Assessing retailers and delivery operators’ relationship
  • The key to success: building and maintaining a strong brand presence
  • Weighing up the importance of customer experience against price of delivery
  • What are some of the promising new offerings focused on customer experience in the last mile?

Michel Kaloustian, Quiqup, Leaders in Logistics Conference Speaker
Michel Kaloustian

Vice President

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Case study | Mercedes-Benz Vans Future Transportation

CoROS: the new data standard for last mile logistics

Mercedes-Benz Vans Future Transportation is hard at work creating the world’s most intelligent last mile solution. We’ve created a delightful user experience that enables every courier to be as efficient as possible – simply load the vehicle and go. The pain of sorting, scanning and searching for cargo is eliminated. Our CoROS smart cargo space is powered by computer vision, sensor fusion and deep learning; similar to the technologies that power today’s autonomous systems. CoROS instantly detects and scans packages as soon as they enter the van, while other sensors are hard at work tracking their position, with every turn or bump in the road.

Andrew Kaneshiro, Mercedez-Benz Vans Future Transportation, Leaders in Logistics Conference
Andrew Kaneshiro

Principal Product Manager
Mercedez-Benz Vans Future Transportation

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Case study | PostNord

The next logistics battle: the rise of the digital over the physical

PostNord is updating its highly popular app, utilising the vast amounts of customer data at its disposal, to give customers increased control of their deliveries. Isabelle will share how PostNord is incorporating exciting technologies and explore how digital services can be monetized.

Isabelle Bauman, PostNord, Leaders in Logistics Speaker
Isabelle Baumann

Head of Business Innovation and Technology

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New opportunities for the last mile

Which convenience services should you offer in today’s fast-changing market, and where? How do you capitalize on your opportunities and avoid common pitfalls? What operating model(s) from fulfilment to the last mile will work best for you? What real-life examples can you learn from? McKinsey will portray the promises that are arising from delivery innovations and the rise of omnichannel and show how both retailers and logistics players can use new tools and revitalise their systems to successfully compete with the right mix of quality and cost.

This workshop will end at 12.10. Guests are encouraged to return to the main stage for the final two sessions.

Tim Ecker, Mckinsey, Leaders in Logistics Conference
Tim Ecker

Engagement Manager
McKinsey & Company

Malte Hans, McKinsey, Leaders in Logistics Conference
Malte Hans

Engagement Manager
McKinsey & Company

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Session 3   |  2 × Streams

Offering ultimate dynamic control over delivery | Amazonian thinking to ensure business success

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Offering ultimate dynamic control over delivery 1
Amazonian thinking to ensure business success 2

Offering ultimate dynamic control over delivery


Panel discussion

Serving today’s customer with a choice of delivery models

  • Assessing the pros and cons of modern delivery models: how do they work in practice?
  • Harnessing customer data to offer a personalised journey
  • To what extent does technology create memorable experiences?
  • Assessing trends in customer behaviour: the impact of demographic change
  • What is the impact of varying delivery models on the bottom line?
  • To what extent do green values influence customer’s decision-making?
  • How successful are lock-in subscription models beyond grocery?
  • Offering utmost convenience for the customer: what’s coming next?

Natalie Frow, DHL Supply Chain, Leaders in Logistics Speaker
Natalie Frow

Vice President: Home Delivery
DHL Supply Chain

Graeme Carter, Avon, Leaders in Logistics Conference
Graeme Carter

Group Vice President, Service Excellence & Distribution

Irene Keay, eBay, Leaders in Logistics Conference
Irene Keay

Senior Manager: Shipping

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Staying one step ahead of the ever-increasing baseline of delivery

In this session four exciting delivery models will be showcased followed by discussion. Delegates can sign-up in advance to attend any of the roundtables, which will run simultaneously.

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Pick & Ship | Doddle

Doddle’s pick & ship from store is an increasingly popular choice for customers, providing a secure and flexible delivery option – impacting carriers and customer engagement with the delivery process.

Mike Richmond, Doddle, Leaders in Logistics Conference
Mike Richmond

Chief Commercial Officer

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In-fridge | Waitrose 

In late 2018, Waitrose & Partners began the first UK trial of in-home delivery using connected smart locks, recorded for the customer to view.

Andy Roddy, John Lewis Partnership, Leaders in Logistics Speaker
Andy Roddy

Operations Lead - JLP Ventures
John Lewis Partnership

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Crowd-sourced | bpost

Across Belgium, customers can make use of Parcify, owned by bpost, which offers a crowdsourced delivery platform connecting senders and drivers through an app.

Patrick Leysen, bpost, Leaders in Logistics Speaker
Patrick Leysen

VP Future Lab, Head of Innovation Parcels & Logistics Europe

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Urban micro-depots | DPD

Starting in October 2018, DPD UK began rolling out the first all-electric urban delivery network throughout London, featuring eight micro-depots.

Rob Fowler, DPD UK, Leaders in Logistics Speaker
Rob Fowler

General Manager - CSR and Technical Planning

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The above roundtables repeat giving delegates the chance to join another of the four on offer.

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Amazonian thinking to ensure business success


Interactive seminar

Understanding Amazon means winning the last mile

Is Amazon keeping you up at night? Are you trying to work out if Amazon is a threat or the biggest thing that could happen to your parcel network or business? In this interactive workshop, Marek teams up with Ian and draws upon his experience at Amazon VP Logistics Europe to help postal and parcel executives understand Amazon. Learn how Amazonian thinking can help your business work – or compete – with the world’s most successful e-commerce player.

Ian Kerr, Postal Hub Podcast, Leaders in Logistics Conference
Ian Kerr

The Postal Hub

Marek Różycki, Last Mile Experts, Leaders in Logistics Speaker
Marek Różycki

Managing Partner
Last Mile Experts

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Session 4

Lightning pitches

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Here we present a series of lightning pitches from a selection of exciting start-ups aiming to transform last mile delivery through their innovative offerings. Each start-up will have ten minutes to showcase their product.

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Lightning pitch 1 | URBANTZ

McKinsey estimates that the last mile represents 50% of the total delivery cost. Disruptive technology can help your logistic’s team to drastically reduce this cost, while simultaneously improving the sustainability efforts of your delivery operations. Learn how Urbantz, through intelligent data usage,  can improve the efficiency of the 3 key stakeholders involved in the last mile : The Management, The Drivers and The Customers.


Byron Dunne, Urbantz, Leaders in Logistics Conference
Byron Dunne

General Manager - Northern Europe

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Lightning pitch 2 | Point Mobile

Point Mobile Europe GmbH, Germany is 100% owned by Point Mobile Korea, who has been making Enterprise rugged handhelds & PDAs for last 13years. They are one of largest supplier of rugged Android devices and certified with recent Google Android Enterprise Recommended (AER) program and have various devices with barcode scanner, based on Android 8/9, Qualcomm chipset up to Octa-core 2.2Ghz, IP67 and 1.8m drop per MIL-STD-810G. They have 12 service centers in Europe and many references in retail and logistics, and now working on several projects with several postal services in countries.

Scott Lee, Point Mobile, Leaders in Logistics Conference
Scott Lee

Managing Director - Europe
Point Mobile

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Lightning pitch 3 | Voltia

Everybody is talking about going zero emission, but what does it involve? Silvester will give a short overview on decisions and steps to be made, how to make them and how to pick the best van for your fleet. And why it should be the Voltia Van…

Silvester Pullman, Voltia, Leaders in Logistics Conference
Silvester Pullman

Sales and Business Development Director

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Session 5

Collaboration in the last mile

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Making the case for collaboration: improving price, availability and efficiency

  • Reaching capacity: allowing for a growth in volume of deliveries whilst easing pressure on margins
  • What is the impact on delivery operators of major European cities going green?
  • How does the development of new software facilitate partnerships?
  • How resistant are competing delivery companies to opening up their operations to others?

Sebastian Steinhauser Parcelly photo
Sebastian Steinhauser

Founder and Chief Executive Officer

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Case study | Transport for London

Adapting to modern urban delivery: is it time to collaborate in London?

In late 2018, Transport for London launched a research initiative to explore how last mile delivery could be improved for customers – becoming more sustainable and efficient through collaboration. Tom will reveal their findings thus far, and outline the resulting planned concepts to be piloted in urban environments.

Tom Rice, Transport for London, Leaders in Logistics Conference
Tom Rice

Planning and Delivery Lead
Transport for London

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Strategic discussion

Countering the threat of Amazon, Alibaba and eBay: cooperating as a means of survival

  • Getting a piece of the pie: how can delivery operators challenge the Big 3’s market share?
  • To what extent can others compete with the Big 3’s logistics backbone and IT integration?
  • To what extent should operators emulate the Big 3’s delivery models?
  • More than just ‘free delivery’: how can operators differentiate?
  • How can customer loyalty be strengthened to secure future business success?
  • Seeing the positives: how does extreme competition drive innovation and collaboration?

Delegates are encouraged to participate via Slido.

Dieter Bambauer, Swiss Post, Leaders in Logistics Speaker
Dr Dieter Bambauer

Chief Executive Officer: Post Logistics
Swiss Post

Patrick Gallagher, CitySprint, Leaders in Logistics Speaker
Patrick Gallagher

Chief Executive Officer

Sebastian Steinhauser Parcelly photo
Sebastian Steinhauser

Founder and Chief Executive Officer

Alan Barrie, TFL, Leaders in Logistics Conference
Alan Barrie

Managing Director
Delivering London

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Chair's closing remarks followed by drinks reception - Neil Ashworth, Former Chief Executive Officer, Collect+ and Chief Strategy Officer, Yodel

2019 sponsors

Whether you are showcasing your vehicle, locker or mapping and addressing solution, or simply looking to be at the heart of industry debate, Leaders in Logistics: Last Mile Delivery has you covered. With bespoke exhibition and thought leadership packages specifically designed to maximise visibility and expertise, this is a fantastic opportunity to be remembered by the who’s who of delivery.

Connect with your audience

Our attendees tell us their aim is to make meaningful connections with solutions providers. With this in mind, we have created a range of sponsorship opportunities that can help you raise your profile and reach the right people.

We can tailor any of the following to your needs:

Thought-leadership sessions

Hospitality packages

On-site event branding

One-to-one meetings

Exhibition space

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Stamford Bridge

Stamford Bridge

Fulham Rd, Fulham, London SW6 1HS

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