Pursuing the Perfect Claims Experience

Unpacking the potential of technological change

In this live broadcast, find out how to reach the holy grail Lemonade-model reality in claims.

The panel discusses:

  • Leveraging AI, automation and data analytics to deliver superior claims experiences for customers and insurers alike
  • How viable is a future of instant settlement?
  • Finding the right balance: how can you ensure technological innovation doesn’t remove the human touch entirely?
  • How can new technologies be deployed to better combat fraud in claims?
  • What challenges do legacy systems, legacy data and legacy thinking still present?
  • What fundamentally stands between insurers and reaching the holy grail Lemonade-model reality?

Hear from our expert panel:

Grace Hanson, Chief Claims Officer, Hiscox

Will Paskins, Head of Digital Customer Journey, UK Claims, Zurich Insurance Group

Mike East, Claims Director, QBE

Steve Forcash, Chief Strategy Officer, MarkLogic

In partnership with: