The Future of General Insurance
Now in its seventh year, our survey based report on the future of the general insurance market has arrived. Over the past seven years, we’ve seen the industry get to grips with mobile, develop use cases for an explosion of new data, ensure compliance with GDPR, tackle endemic levels of fraud and take on technological forces such as IoT and AI.
This year’s report highlights yet another force that threatens to irrevocably disrupt the insurance industry. Platform business that transcend traditional sector boundaries increasingly dominate consumer life, from shopping to communications to finance. Insurance companies need to work out where they fit in the new platform economy and then act quickly to make the most out of the arising opportunities.
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The Chartered Insurance Institute is the leading professional body for the global financial services profession and exists to promote higher standards of integrity, technical competence and business capability. With over 120,000 members in more than 150 countries, the CII is the world’s largest professional body dedicated to insurance and financial services.
Our membership covers all disciplines within the insurance industry (claims, broking, underwriting and sales), those working in the life and pensions sector, the mortgage advice market and financial advisers (under the Personal Finance Society brand).
As one of the largest examination awarding bodies in the UK, we have delivered education to over one million students in 150 countries over the last 10 years. Success in CII qualifications is universally recognised as a global standard. While membership of the CII signals a commitment to developing a broad professional capability and to a willingness to adhere to the standards associated with professional status.
Our Royal Charter requires us: “to secure and justify the confidence of the public” in our members and in the insurance and financial services sector. The CII works hard to maintain public confidence and trust in the financial services market. We believe this will be achieved by creating a genuine global profession where the best interests of the consumer are to the fore, where ongoing learning and expertise are cherished, and where the highest standards of ethical behaviour are embraced.
Through the support and advocacy of our members, specifically those within the various faculties, societies, boards and committees we are able to ensure that our activities remain relevant and reflect the needs of our members whilst at the same time serving the demands of the public.
Salesforce, the global CRM leader, enables companies to connect to their customers in a whole new way. With its innovative Customer Success Platform, Salesforce sets the global standard for customer relationship management, engagement, and intelligence by integrating sales, service, marketing, community, analytics, IoT, and app development in a trusted cloud for businesses of every size and industry. For more information, visit www.salesforce.com.
Insurance organizations need a holistic view of their business across a number of areas, including customers, operations, and risk assessment. Putting an end to obstructive data silos, MarkLogic’s innovative technology unlocks the value of all the information that exists across your organization — enabling compliance, managing risk, driving market insight, and powering better customer experiences. With our next-generation database, insurance organizations are achieving the operational agility and cost reduction that drives business growth.
Designed to integrate data from silos better, faster, and with less cost, MarkLogic can help you integrate data and build your 360-degree view up to four times faster than if using a traditional database. And, you don’t have to sacrifice any of the enterprise features required for storing and managing mission-critical data. Headquartered in Silicon Valley, MarkLogic has offices throughout the U.S., Europe, Asia, and Australia. For more information, please visit www.marklogic.com