Insurance Innovators

Report 2019/20

The Future of General Insurance


Now in its seventh year, our survey based report on the future of the general insurance market has arrived. Over the past seven years, we’ve seen the industry get to grips with mobile, develop use cases for an explosion of new data, ensure compliance with GDPR, tackle endemic levels of fraud and take on technological forces such as IoT and AI.

This year’s report highlights yet another force that threatens to irrevocably disrupt the insurance industry. Platform business that transcend traditional sector boundaries increasingly dominate consumer life, from shopping to communications to finance. Insurance companies need to work out where they fit in the new platform economy and then act quickly to make the most out of the arising opportunities.

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