Driving Growth in Insurance: 

Through Advanced Personalisation and Value-Added Services 

Podcast produced with

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EPISODE 2: Customers want the human touch from their insurance provider, especially for the big moments that matter in their lives. Meeting this expectation is a huge opportunity for insurers, and those that get it right can increase their revenue and seize market share.

What does the new insurance offering look like and how are data and machines driving personalised conversations? In this episode James Henderson the Head of Propositions, Marketing and Distribution at Aviva joins Accenture Senior Manager, Kieran Lesforis to tell you how.

Talking Shop by MarketforceLive is the podcast for financial services professionals looking to transform and optimise their business growth. Accenture experts join insiders from Starling Bank, Aviva, Anorak and HSBC to dissect a different topic in each episode. The series will cover:

Episode 1: Serving a Million Markets of One: Delivering Customer Service Excellence 
Episode 2: Driving Growth in Insurance Through Advanced Personalisation and Value-Added Services 
Episode 3: Tackling the Future Data Economy: the Quest for New Revenue Streams 
Episode 4: Engaging Customers Across a Growing Range of Channels and Platforms


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About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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