PANEL DISCUSSION

Digital acceleration in insurance: meeting new demands at speed

Boost resilience, advance efficiency and delight the customer

In this live broadcast, a panel of experts discuss the next phase of digital transformation. From leveraging technology and enhancing customer experience, to advancing efficiencies across the business – find out the best strategies for success!

The panel discusses:

  • From crisis response to stabilization to preparing for the “next normal”: what are the key considerations in planning these next stages of digital transformation?
  • COVID-19 and the acceleration of consumers’ digital uptake: what new opportunities have been created and how should the insurance industry respond?
  • Maintaining service standards and protecting reputation: which technologies offer the swiftest and most cost-effective solutions to meet spikes in customers’ demand for contact?
  • How can AI best be leveraged to streamline customer communications for carriers, agents and customers alike?
  • The future of AI-enabled chatbots and virtual assistants: will they become the backbone of insurance customer communication and service, and, if so, how soon?
  • Capitalizing on Cloud: does the speed of deployment and scalability of Cloud-based solutions now make them a “no-brainer” for insurers?
  • Accessing the cost-efficiencies of digital – what are the likely timeframes to ROI?
  • Avoiding the dangers of snaps decisions: how to ensure short-term fixes contribute to long-term digital transformation.

Hear from the expert panel:

Justin Gress, Director of Strategic Operations, AXA XL

Thomas Sowinski, AVP, Business Applications, Berkshire Hathaway Homestate Companies

Neal Keene, Field Chief Technology Officer, Smart Communications

Thomas Harrington, Global Industry Market Leader – Insurance, Pegasystems

In partnership with: