The next frontier in claims optimization

From FNOL to payouts: driving speed, efficiency and transparency in claims

24 February at 6pm GMT/1pm ET

The next stage of claims automation offers the potential to dramatically cut costs at the same time as enhancing customer experience.

Panellists confirmed

Lori Pon, AAA | Insurance Innovators

Lori Pon

Director, Claim Contact Center and Claims Handling Unit, AAA – The Auto Club Group

Kenneth Tolson, Crawford & Company | Insurance Innovators

Kenneth Tolson

Global President – Network Solutions, Crawford & Company

Kyung Bae, Airkit | Insurance Innovators

Kyung Bae

Head of Solutions, AirKit

Lindley Gooden, Presenter | Insurance Innovators

Lindley Gooden

Journalist and filmmaker, Presenter


  • How can claims keep pace with the evolving needs of digital customers?
  • Where is intelligent automation reaping the greatest rewards in the claims journey?
  • Towards straight-through automation: what are the challenges and how can they be overcome?
  • How far should automation go? Is there a limit for straight-through claims processing?

  • What role will the human agent play and how will the contact centre need to adapt?
  • Meeting the opti-channel demand: how can claims journeys be made more flexible and intuitive?
  • Tapping into the data goldmine: utilising data-driven AI to drive personalisation
  • Overcoming legacy: what role will APIs play in enabling claims transformation?

Sponsored by:

About Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers. Leading Fortune 500 and digital-first businesses in Insurance use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency.

Visit the website here.