Connecting America’s most innovative insurance leaders


Nashville Music City Center, USA

March 30-31, 2020

Be a part of the community building the future of

Insurance Innovators: USA is the place where America’s most senior executives from leading insurance carriers come together.

Connect with innovative trailblazers, be inspired by disruptors and gain insights from those changing insurance as we know it. This event is a one-stop shop to build those all-important relationships and gather information on the latest trends and innovations.









What to expect in 2020


Take a look at what you’ll get from attending Insurance Innovators: USA – a carrier-led conference experience with plenty of networking time.

The agenda at Insurance Innovators: USA will bring you the hottest topics in the industry. Take a look at what you will hear about.

Take advantage of special rates at three co-located hotels located within 150ft of the conference venue.

We’ve hand-picked some of the best restaurants and bars in Nashville for you to explore during your stay. Take a look at what the city has to offer.


Scott Sanchez, Nationwide

Scott Sanchez

Chief Innovation Officer, Nationwide

Stefan Holzberger, AM Best

Stefan Holzberger

Chief Ratings Officer, AM Best

Assaf Wand, CEO and co-founder of Hippo

Assaf Wand

Chief Executive Officer and Co-founder, Hippo

Scott Walchek, Trōv

Scott Walchek

Chief Executive Officer, Trov

Justin Gress, AXA XL

Justin Gress

Director of Strategic Operations, AXA XL

Sudheendra Galgali, American Modern

Sudheendra Galgali

AVP, Innovation & Digital, American Modern

Dante Tellez, Chubb

Dante Tellez

Chief Data and Analytics Officer, Mexico, Chubb

Wendy Callaghan, AIG

Wendy Callaghan

Chief Innovation Legal Officer and Associate General Counsel, AIG

More Speakers


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Day One Monday, 30 March 2020

Day Two Tuesday, 31 March 2020

Welcome address and chair's opening remarks

Session 1

Succeeding in a new era of insurance

Keynote address 

Scaling innovation at Nationwide: the next 100 years

Scott Sanchez, Nationwide
Scott Sanchez

Chief Innovation Officer , Nationwide

Keynote address 

Maintaining success in a competitive market: an insurtech perspective

Assaf Wand, CEO and co-founder of Hippo
Assaf Wand

Chief Executive Officer and Co-founder , Hippo

Leaders’ forum

A view from the top: navigating the changing insurance landscape

  • Defining a cohesive innovation strategy: is this a priority for carriers in 2020/21?
  • Harnessing new technology to increase market share: where are the opportunities?
  • From chatbots to quantum computing: what’s set to have a major disruptive impact on the industry?
  • To what extent will the trend in mergers and acquisitions continue to impact the market?
  • Evolution versus revolution: is the distribution landscape set to drastically change? In what timeframe?
  • Where are carriers currently falling short when it comes to meeting customer expectations?
  • How will the role of the insurer change over the next 5 years?
  • What’s next for regulation in the insurance market?

Sudheendra Galgali, American Modern
Sudheendra Galgali

AVP, Innovation & Digital , American Modern

Assaf Wand, CEO and co-founder of Hippo
Assaf Wand

Chief Executive Officer and Co-founder , Hippo

Scott Sanchez, Nationwide
Scott Sanchez

Chief Innovation Officer , Nationwide

Session 2

Innovation scoring – a practical guide pt. 1 | Data, data, data | Breakout sessions

Innovation scoring – a practical guide pt. 1
Data, data, data
Breakout sessions
Keynote address

Scoring and assessing innovation: a view from AM Best

Delegates will have the opportunity to hear from AM Best regarding its new model for scoring and assessing innovation. Get insider knowledge on the model itself and find out how it will positively impact the industry. What should be prioritized? How can carriers maximize their score? This is a great chance to benefit from the very latest insights and to define your innovation strategy.

Stefan Holzberger, AM Best
Stefan Holzberger

Chief Ratings Officer , AM Best

Leading from the front: innovation at the heart of the corporate mission

  • Leadership as a critical component of innovation success
  • Defining the crucial qualities for an innovation leader
  • How can board buy-in be encouraged?
  • Filtering through the levels: how can all levels of management be inspired and empowered?

Debbie Brackee, CSAA Insurance Group
Debbie Brackeen

EVP, Chief Strategy and Innovation Officer , CSAA

Any channel, anytime, anywhere: distribution innovated for modern insurance

Michael DeGusta, ClarionDoor
Michael DeGusta

Chief Executive Officer , ClarionDoor

Creating an innovative culture

  • Combatting legacy culture: where to begin?
  • Integrating innovation into mainstream operations: what does this look like day-to-day?
  • Ownership and empowerment at all levels: strategies for success
  • What role does new talent play in creating an innovative culture?

Justin Gress, AXA XL
Justin Gress

Director of Strategic Operations , AXA XL

The real truth behind innovative change: exploring practical use cases

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Colleen Wells

Vice President of Product Strategy , Sapiens

New data, new insights: assessing the potential

  • Which new sources of data have the greatest potential to add value?
  • Getting to grips with unstructured data sources: images, voice, audio and beyond
  • Ensuring data excellence: practical steps to deal with an onslaught of new information
  • Integrating new an old: overcoming data siloes

Kyle Beatty. American Family Insurance
Kyle Beatty

Principal , American Family Insurance

Analytics in action

  • Exploring current examples of analytics in the industry: where can real gains be made?
  • Knowing where to start: developing a step-by-step analytics strategy
  • What must carriers do to ensure that data and analytics strategies deliver actionable insights?
  • Using real-time data for real-time impact: what does this look like?

Dante Tellez, Chubb
Dante Tellez

Chief Data and Analytics Officer, Mexico , Chubb

The rise of the data scientist

  • How is the role of the data scientist in the insurance industry evolving?
  • What skills are most in demand?
  • To what extent will the human resources make-up of the industry begin to shift in favour of data departments?
  • How can a data-first mindset be deployed more widely across the business?

Deep dive

From conceptualization to implementation: AI in insurance

AI is already making waves in the insurance industry, but it’s full potential is far from being realized. This session will look at how AI can be fully capitalized on by the industry. How can carriers fully leverage the next phase of AI? How can initial projects be rolled out at scale? How can AI integrate with other technologies? What are the greatest barriers to widescale implementation of AI and how can these be overcome?

Jeff Briglia, Metromile
Jeff Briglia

Chief Insurance Officer , Metromile

Ask the experts

Taking insurtech to the next level 

  • Moving from POC to implementation: how can insurtechs embark on the next phase?
  • Funding, expertize and partnerships: how can insurtechs build their capacity?
  • Advice for securing funding: what, when, how?
  • What obstacles stand in the way of start-ups succeeding?
  • From sandboxes to greater transparency: how can regulators encourage rather than inhibit insurtech success?
  • Lessons in achieving scale: what steps should start-ups take to grow their customer base?

Stacey Brown - InsurTech Hartford
Stacey Brown

Founder , InsurTech Hartford

Karn Saroya, Cover
Karn Saroya

Chief Executive Officer and Co-founder , Cover

Dan Peate, Avinew
Dan Peate

Founder , Avinew

Panel discussion

Diversity and inclusion

  • From negative public perceptions to stunted growth: how does a lack of diversity negatively impact businesses?
  • How long is it going to be until customers choose their insurer based on their values and ethical priorities?
  • What are the business benefits of reflecting your market?
  • Taking your diversity and inclusion strategy to the next level: what can carriers do?
  • Beyond value flaunting: how can insurers make changes that are more than skin deep?
  • How can change be implemented without upsetting the applecart? Is this a concern or part and parcel of change?
  • Attracting a diversity of talent: what initiatives are likely to yield the most benefits?

Session 3

Innovation scoring – a practical guide pt. 2 | Digital transformation 101 | Breakout sessions

Innovation scoring – a practical guide pt. 2
Digital transformation 101
Breakout sessions
Fireside chat

Innovation resource, process and structure: a practical perspective

  • Technical, creative, financial: understanding the types of resources at the disposal of carriers and where they can have the greatest impact
  • Defining appropriate allocation of resources: too much vs. too little
  • Implementing an effective resource management strategy: how can carriers ensure resources are used efficiently?
  • How can carriers avoid innovation siloes?
  • What does innovation governance look like?
  • Data management as a building block of successful innovation: what does this mean in practice?
  • How can carriers align innovation efforts with regulatory requirements?

Wendi Bukowitz, Cincinnati
Wendi Bukowitz

Director of Strategic Innovation , Cincinnati Financial Corporation

John Kelsh, Allstate
John Kelsh

Director, Claims Strategy and Innovation , Allstate

Case study

Insurance in the age of innovation

In this case study, delegates will have the chance to hear how one of the largest carriers in the US has fully committed itself to innovation. Explore how to integrate a new type of innovation ecosystem within the organization, bringing together corporate, business, and technology arms. How can carriers access new sources of revenue through innovation efforts? What does an innovation growth strategy look like? Find out the steps taken, the lessons learnt along the way and what’s next to ensure goals are achieved.

Panel discussion

Beyond just smoke and mirrors: measuring innovation output

  • Deriving tangible benefit: how can you ensure ROI?
  • From increased revenue to higher customer retention: what does success look like?
  • Achieving a high level of transformation: how to create value across the business and beyond
  • How can carriers practically keep track of its innovation output?
  • To what extent is regulation an inhibitor to meaningful innovation output?
  • What other innovative industries should insurance look to for guidance and inspiration?

Christopher Lowell, The Hartford
Christopher Lowell

Vice President and Head of Innovation , The Hartford

Wendy Callaghan, AIG
Wendy Callaghan

Chief Innovation Legal Officer and Associate General Counsel , AIG

Carolyn Wald, Farmers Insurance
Carolyn Wald

Head of Product Innovation Integration , Farmers Insurance

Fireside chat

Creating a holistic digital transformation strategy

  • The importance of prioritization: where to start on a digital transformation journey?
  • Incremental change versus a complete overhaul: what’s best?
  • Creating a network of partners: how can this enhance a holistic digital transformation process?
  • What stands in the way of successful transformation?
  • Aligning business interests with IT: practical steps to get different groups on the same page

Speaker placeholder
David Edgerton

VP of Personal Lines Technology , Erie Insurance

Upskilling and reskilling: ensuring the workforce is ready to transform

  • What new skills are most in demand in the digital age?
  • Fact of fiction: are job losses likely?
  • Hiring new talent versus reskilling current employees: what are the pros and cons?
  • What can carriers do now to futureproof the workforce?

Amir Farid, Westfield
Amir Farid

Chief Operating Officer, Chief Business Transformation Officer – Small Business , Westfield Insurance

Panel discussion

Building the insurer of tomorrow

  • How can insurers become truly agile?
  • Understanding the leadership role within the digital transformation journey
  • How can relevant stakeholders be effectively engaged and brought onside during the digital transformation process?
  • To what extent are large insurers in a position to incorporate new solutions and technologies given current infrastructure limitations?
  • What steps can be taken to overcome legacy limitations?
  • Furthering agility through the cloud: what steps must be taken for carriers to fully adopt this technology?
  • Cloud, AI, blockchain, IoT, RPA: how will new technologies converge to deliver ultimate digital transformation?

Thomas Sowinski, Berkshire Hathaway
Thomas Sowinski

AVP Business Applications , Berkshire Hathaway Homestate Companies

Mark Berthiaume, Hanover
Mark Berthiaume

Chief Technology Innovation Officer , Hanover Insurance

Dan Moore, QBE
Dan Moore

SVP, Head of Operations , QBE

Deep dive

The intricacies of underwriting complex cyber risk

Experts predict the commercial cyber insurance market will be worth $8bn-$9bn in 2020, but there are extreme uncertainties and a range of challenges that face insurers in the midst of this massive growth potential. In this session, delegates will have the chance to explore in depth the complexities of underwriting commercial cyber insurance policies. From cyber modelling to underwriting best practice, this session will equip you with the latest insights and tools needed succeed in the face of the ever-evolving cyber threat.

Panel discussion and digital Q+A

A deep dive into data privacy in the US

  • To what extent will the California Consumer Privacy Law and the New York Privacy Act spark broader change across the rest of the United States?
  • In what ways can the handling of personal data be expected to change?
  • How will the insurance industry be impacted by new rules that govern how data is collected, stored and shared?
  • How can the insurance industry ready itself for change?
  • What can be learnt from the introduction of GDPR in Europe?

Roundtable discussion

Extreme weather and wildfires: a problem of capacity and underinsurance

  • Assessing the state of play: where are the current concerns around extreme weather and wildfires?
  • How can the lack of capacity be combatted?
  • Should governmental bodies take more of an active role in helping with the problem of underinsurance?
  • Are new sources of capital likely to enter the market?
  • What new technologies can be adopted to help better understand and prevent risk?
  • What does the future hold for insurance in this space?

Jim Streicher, Cincinnati Financial Corporation, Insurance Innovators
Jim Streicher

Vice President for Operations , Cincinnati Financial Corporation

Session 4

Distribution, platforms and ecosystems – a vision of the future

Fireside chat + digital Q&A

Growth of D2C: what now and where next?

  • Assessing customer uptake so far: are there any notable trends?
  • What is critical to delivering D2C successfully?
  • From digital deficits to the quality of business: what are the challenges of a D2C model and how can they be overcome?
  • Combining the power of digital channels and new digital marketing tools: how will these investments help insurers to build and sustain customer relationships?
  • How will the role of agents evolve?
  • Delivering more for the customer: what does value-added distribution look like?
  • To what extent is the growth of D2C distribution in the SME market likely?
  • Will an increase in D2C distribution lead to the rise of aggregators in the US market?

Tom Lyons, Plymouth Rock
Tom Lyons

Chief Operating Officer, Direct Response Channel , Plymouth Rock Assurance

Panel discussion

Exploring future ecosystems and the platform economy

  • From ‘open insurance’ to platforms: exploring the opportunities available to insurers
  • What does an era of ‘open insurance’ look like?
  • Data portability: is the insurance industry prepared for this?
  • What’s the business the case for integrating on to another platform?
  • ‘Insurance as a platform’: is this beyond the realms of possibility?
  • How will platforms affect the customer relationship?
  • How must insurers prepare for the platform economy?
  • Beyond the platform model: are ecosystems the future?

Steve Robinson, Legal & General
Steve Robinson

VP, Head of US Partnerships , Legal & General

Ryan Mathisen, Glovebox
Ryan Mathisen

Co-founder , GloveBox

End of Day 1 and Drinks Reception followed by After Party

Chair's opening remarks

Session 5

Insurtech – the boom and beyond

Keynote address

Insurtech 3.0: assessing the current state of play

Dawn LeBlanc, Hartford InsurTech Hub
Dawn LeBlanc

Managing Director , Hartford Insurtech Hub @ Startupbootcamp

Leaders’ forum

Creating a collaborative insurance environment

  • How important are partnerships and collaboration to the future success of the insurance industry?
  • Insurtech as a benefit to traditional carriers: where are the opportunities?
  • Helping the insurtech ecosystem to thrive: what role do carriers play?
  • What can be learnt from the increasing success and popularity of accelerators and incubators?
  • Where are there examples of successful collaboration within the industry so far?
  • Carrier-carrier partnerships: will this become more common?
  • What is the scope for collaboration beyond the realms of insurance?

Scott Walchek, Trōv
Scott Walchek

Chief Executive Officer , Trov

Dave Brune, Munich Re Digital Partner
Dave Brune

Chief Executive Officer, US , Munich Re

Ted Stuckey, QBE
Ted Stuckey

Managing Director , QBE Ventures

Session 6

Case study central: claims in focus | A truly customer-centric insurer | Pitches

Case study central: claims in focus
Case study central: claims in focus
Case study | Travelers

Engaging the customer on a new level

In this case study, hear from Travelers’ VP of Customer and Digital Strategy on what it takes to truly deliver for today’s customer. Learn how to balance the right resources and technology solutions to meet the ever-changing expectations of today’s consumer, whilst also reducing costs associated with customer communication and demonstrating positive bottom line results.

Rick Heffernan, Travelers
Rick Heffernan

Vice President of Customer and Digital Strategy, Personal Lines , Travelers

Lena Daley, Travelers
Lena Daley

Senior Director of Digital Strategy, Personal Insurance , Travelers

Out of industry | Hotels and leisure

In this out-of-industry case study, delegates will have the chance to explore how a leading hotel chain has developed a loyalty program that truly resonates with the customer, from giving customers flexibility to benefit in a way that uniquely adds value to their own lives, to providing added benefits beyond the hotel space itself. Find out the positive business impact this scheme has had and how these lessons can be transferred to the world of insurance.

Panel discussion

Chatbots, voice, omnichannel, personalization: what’s next for customer experience?

  • How can carriers harness technology to improve customer retention and loyalty?
  • Which new technologies have the greatest potential to significantly improve the customer experience?
  • How can digital developments help insurers to reach new customer segments?
  • Next-gen contact: how can chatbots bring more value to customers?
  • Serving customers across multiple channels: strategies for success
  • Where can real gains in the customer journey be made?
  • Killing the collective: how can personalization be embedded at every level?
  • What stands in the way of truly delivering for the customer?
  • How can these challenges be overcome?

Raution Jaiswal, InsuredMine
Raution Jaiswal

Raution Jaiswal , InsuredMine

Brad McCreedy, Hanover
Brad McCreedy

VP, Personal Lines Strategic Initiatives , Hanover Insurance

Daniel Perry, Liberty Mutual
Daniel Perry

Senior Product Owner, Emerging Technology , Liberty Mutual

Lena Daley, Travelers
Lena Daley

Senior Director of Digital Strategy, Personal Insurance , Travelers

Case study | Farmers and Honk

Improving the claims experience through partnerships

As the largest trackable, traceable roadside assistance company in the US, Honk has roughly 55,000 trucks at its disposal. Honk has now partnered with Farmers to offer their capabilities as part of the claims process, all of which is set to improve the overall experience for the customer. Delve into the intricacies of this partnership, from POC to wider roll out, and the positive impact it has had on both Farmers as a business and the customer.

Michaela Rush, Farmer
Michaela Rush

Head of Roadside and Towing , Farmers Insurance

Corey Brundage, HONK
Corey Brundage

Chief Executive Officer and Founder , Honk Technologies

Case study | Effectively utilizing drones in the claims process

In this case study, delegates will get the chance to explore the different ways unmanned aerial vehicles (drones) can be deployed to assess claims sites. Drones can easily reach challenging and dangerous locations to capture high-resolution images, thus resulting in safer and faster claims handling, risk assessment, and payments. Find out how this technology can be successfully integrated into business operations and how the benefits that have accrued as a result.

Case study | A blockchain use case in claims

Is blockchain going to transform the insurance industry? Or is it a solution to a problem that doesn’t exist? In this case study, explore a blockchain solution that will automate the time-consuming and paper-heavy subrogation process. Delegates will have the chance to hear how blockchain can be practically applied in insurance, how it is enhancing the subrogation process and what’s next for this technology.

Pitch 1 | Kin Insurance

Kin is a start-up and licensed insurance carrier that is fixing home insurance through intuitive tech, affordable pricing, and world-class customer service. Launched by seasoned financial tech entrepreneurs Sean Harper and Lucas Ward in 2016, Kin is committed to serving catastrophe-prone regions and coastal homeowners most impacted by climate change.

Blake Konrardy, Kin
Blake Konrardy

VP, Product , Kin

Pitch 2 | Everyday Life

Everyday Life is a new online insurance concierge service for working families. Combining the unbiased expert advice of a great financial planner with the convenient services of a licensed online insurance agent, Everyday Life uses patent-pending technology to make sophisticated financial planning strategies accessible and affordable for all. The organisation also donates a portion of every commission to organizations whose priorities align with its mission, demonstrating the commitment to improving the financial security of working families.

Jake Tamarkin, Everyday Life
Jake Tamarkin

Co-founder and CEO , Everyday Life

Pitch 3

Avinew is an insurtech company using driving data to reinvent auto insurance for autonomous and semiautonomous vehicles. The California-based, venturebacked company is committed to embracing the future of mobility to help enable the safety, savings, and freedom that comes with autonomous driving.

Dan Peate, Avinew
Dan Peate

Founder , Avinew

Pitch 4

SF-based insurtech is changing the world of auto insurance. In the old world, getting auto insurance was a tortuous process, where customers needed the help of an agent, and payment was a function of their zip code, age and marital status. In the new one, getting insurance can take less than a minute, and what customers pay for is a function of how they drive. It’s fairer. It’s cheaper. And it’ll make the roads safer.

Speaker placeholder
Murray Macdonald

Chief Technology Officer and Chief Operations Officer , Just Auto Insurance

Pitch 5 | GloveBox

GloveBox is the first of its kind centralized mobile and web application allowing insurance policy holders to access their policy documents, pay a bill, initiate a claim and so much more regardless of which carrier their policies are written with. The goal of GloveBox is to enhance the customer experience for the insurance client while reducing service costs and increasing overhead for both agencies and carriers.

Ryan Mathisen, Glovebox
Ryan Mathisen

Co-founder , GloveBox

Pitch 6 

Pitch 7

Pitch 8 

Pitch 9 

Pitch 10

Session 7

Revolutionizing insurance products | Insurtech Zone

Revolutionizing insurance products

Beyond product innovation: the rise of value-added services

  • How must the role of the insurance carrier change in light of better risk understanding and prevention methods?
  • Offering the customer additional services: where is there opportunity for carriers to innovate around the core insurance product?
  • How can value-added services be turned into new revenue streams?

Jason Gross, EMC
Jason Gross

Vice President, Innovation , EMC Insurance Group

Growth in usage-based insurance

  • Simplicity is key: making usage-based insurance a success
  • Overcoming obstacles and capitalizing on opportunities: adopting the right approach to usage-based insurance
  • Where does the value of usage-based insurance lie for both the carrier and customer?
  • How will usage-based insurance evolve over the next 5 years?

Jeff Briglia, Metromile
Jeff Briglia

Chief Insurance Officer , Metromile

Panel discussion

Product and service innovation: a recipe for success

  • What does the customer really want from their insurance products?
  • Simplification of products as an imperative: what steps can carriers take to achieve this?
  • Testing out new products and getting to market fast: how can this be done successfully?
  • The next big thing: what products and services are likely to take off in the next 5 years?
  • Real-time risk profiling: how will this change products and services on offer?
  • Will on-demand insurance become the norm?
  • What role do regulators play in encouraging and enabling product and service innovation?
  • From risk transfer to risk prevention: to what extent will this be a cause of a major industry shift?
  • What role will new technologies play in enabling carriers to create new revenue streams?
  • Will the future of insurance hinge on the ability to deliver meaningful and personalized value-added services?

Bastiaan de Goei, AXA
Bastiaan de Goei

Head of AXA Next US , AXA

Blake Konrardy, Kin
Blake Konrardy

VP, Product , Kin

Natalie Eva Gray, Cover
Natalie Eva Gray

Co-founder and Head of Product , Cover

Pitch 11

Pitch 12

Pitch 13

Pitch 14

Pitch 15

Pitch 16

Pitch 17

Pitch 18

Session 8

The technology revolution – where will insurance end up?

Leaders’ forum

Blue-sky thinking: a brave new world of insurance

  • What is set to cause the biggest disruption in the industry?
  • Predicting the future customer relationship: to what extent is a transformational change likely?
  • Beyond AI: what’s next in the technology revolution?
  • From insurtech to GAFA: which new players are likely to have the biggest impact?
  • How will insurance fit within a wider ecosystem?
  • Insurance 2030: what will be different from today’s industry?

Matt Edmonds, Tesla
Matt Edmonds

Head of Insurance Products , Tesla

End of Day Two and conference

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Advisory Board

Our Advisory Board plays an instrumental role in driving the direction of our US content. We believe we can only offer truly innovative, thought-provoking and valuable insights by plugging into the heart of the industry and putting insurance leaders at the centre.

Take a look below at our founding Advisory Board members:

Justin Gress, AXA XL

Justin Gress

Director of Strategic Operations, AXA XL

Telisa Yancy, American Family Insurance

Telisa Yancy

Chief Marketing Officer, American Family

Brian Hemesath, Global Insurance Accelerator

Brian Hemesath

Managing Director, Global Insurance Accelerator

Debbie Brackee, CSAA Insurance Group

Debbie Brackeen

EVP, Chief Strategy and Innovation Officer, CSAA

Jim Streicher, Cincinnati Financial Corporation, Insurance Innovators

Jim Streicher

Vice President for Operations, Cincinnati Financial Corporation

Brian Leppard

Brian Leppard

Digital Director, Farmers Insurance

Dawn LeBlanc, Hartford InsurTech Hub

Dawn LeBlanc

Managing Director, Hartford Insurtech Hub @ Startupbootcamp

Christopher Lowell, The Hartford

Christopher Lowell

Vice President and Head of Innovation, The Hartford

More Advisory Board Members


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