14 -15 March 2022, Music City Center, Nashville
Driving Insurance Forward
Where America’s insurance leaders meet to collaborate, innovate and drive growth
Designed by insurance carriers, for insurance carriers, Insurance Innovators USA helps you drive business growth.
Come to Nashville this March to meet fellow senior insurance leaders to share the latest innovation thinking. Hear expert opinions, spot important trends and uncover your best opportunities for innovation in your insurance organization.
Experience Everything
Plenty of networking opportunities
Extensive matchmaking program, networking breaks, and rooftop parties to soak up the Nashville experience
Shaped by senior industry leaders
Conference program created with our high-calibre advisory board of insurance leaders
Impactful, interactive format
Keynotes, interviews, panel discussions, case studies and fireside chats
Inspirational speaker line-up
Learn from the industry’s most senior innovators from the likes of USAA, Farmers, The Hartford and Zurich
Speakers
Rick Kahlbaugh
Chief Executive Officer, Fortegra
Debbie Brackeen
EVP, Chief Strategy and Innovation Officer, CSAA
Bob Pick
EVP & Chief Information Officer, Philadelphia Insurance
John Spottiswood
Chief Operating Officer, Jerry
Amir Farid
Chief Operating Officer & Chief Transformation Officer - Commercial Lines, Westfield Insurance
Tom Lyons
Chief Operating Officer, Direct Response Channel, Plymouth Rock Assurance
Scott Campbell
Senior Vice President & Chief Client Officer, American National
Greg Tacchetti
Chief Information and Strategy Officer, State Auto
Soak up the Nashville Experience
Continue the conversation at Luke’s
We’ll be hosting our After Party at Luke’s 32 Bridge in the heart of Broadway Street in Nashville. Join us for drinks and live music at the end of Day One for an authentic Nashville experience.
301 Broadway Nashville, TN 37201
We’ve also hand-picked some of the best restaurants and bars in Nashville for you to explore during your stay. Take a look at what the city has to offer.
“There is nothing more fruitful for innovation than confronting ideas. This is the one event where this truly happens.”
Group Chief Data Scientist, AXA
Agenda
We’re bringing together insurance leaders from across the USA and beyond in an impactful and interactive conference format.
Join us for two days of inspiring keynotes, panel discussions, case studies and fireside chats.
Day 1
Monday, 14 March 2022
14 Mar
Day 2
Tuesday, 15 March 2022
15 Mar
Session One: Navigating innovation in a new age of insurance
Leaders’ forum
Purpose-led, digital, connected: insurers in a rapidly changing world
- Taking stock: what are the key lessons to learn from 2021?
- Consolidating digital gains whilst continuing to innovate: what’s the best strategy?
- From customer behaviors to insurtech advances: what are the key factors driving innovation?
- Ecosystems, platforms, D2C and embedded insurance: what’s next for distribution?
- Moving towards the ‘predict and prevent’ model: how is the role of the insurer set to change?
- Assessing the social factor: will ESG considerations become a vital commercial differentiator?
- Trust and transparency: how can insurers continue to champion a purpose-led approach?
- Insurance in 2025: in what ways will this be a radically different proposition?
Debbie Brackeen
EVP, Chief Strategy and Innovation Officer
CSAA
Sudheendra Galgali
VP, Head of Innovation & Digital
American Modern
Greg Tacchetti
Chief Information and Strategy Officer
State Auto
Session Two
Coral Stage : Distribution: exploring new frontiers
Keynote address
The future of insurance distribution: exploring new frontiers
Craig Welsh
Chief Distribution and Marketing Officer
Westfield Insurance
Fireside chat
Growth of D2C: where next?
- Assessing customer uptake so far: are there any notable trends?
- To what extent are insurtechs shaping the D2C agenda?
- Investing in new workflows and data management: what is critical to delivering D2C successfully?
- Changing landscape: how will the role of agents and brokers evolve in light of D2C?
- To what extent is the growth of D2C distribution in the SME market likely?
- Reaching customers directly: which techniques deliver the greatest return?
Tom Lyons
Chief Operating Officer, Direct Response Channel
Plymouth Rock Assurance
Peilin Corbanese
Vice President, Analytics and Innovation
Gerber Life Insurance
Fireside chat
APIs: unlocking an open world
- Innovating with APIs and microservices: building tech architecture with ‘openness-in-mind’
- API monetization and management: what can be learned from platform economy trailblazers?
- Learning from open finance: what lessons can be drawn from banking?
- Open insurance and the standardization of APIs: what progress has been made so far and what comes next?
- Competing with new digital entrants: how can incumbents play to their strengths?
- Looking ahead: will the API economy eventually require a complete rebuild of tech stacks?
Chris Cargill
Director, Commercial Lines Digital Distribution
Nationwide
Panel discussion
A new era of distribution: preparing for rapid change
- Market trends: what are the key forces shaping insurance distribution in 2022?
- Is embedded insurance the biggest threat facing insurers in the coming years?
- Forging new partnerships and distribution channels: from big brands and OEMs to Big Tech and insurtechs – what’s next?
- Driving D2C forwards: what are the prerequisites of success?
- Assessing underlying business architecture and new tech: what is required to thrive in an era of digital distribution?
- How do agents, brokers and advisors need to evolve to continue to deliver value to customers?
- Is there a future for aggregators in the US market?
Steve Robinson
VP, Head of US Partnerships
Bestow Life Insurance
Mike Donner
Associate Vice President, Digital Distribution
CNA Insurance
Darcy Shapiro
COO for the Americas
Cover Genius
Jade Stage: Digital acceleration: keeping pace with change
Keynote address
Realising a ‘digital vision’
This keynote explores how carriers can move past piecemeal technology adoption and siloed systems by embracing a long-term ‘digital vision’ – ensuring commercial success in a rapidly changing world into 2022 and beyond.
Jim Streicher
Vice President - Operations Personal Lines
Cincinnati Financial Corporation
Panel discussion
Agility, resilience, innovation: creating the right digital dynamic
- Resilience in the face of the unknown: what more should insurers do to prepare?
- What does a truly stable and robust environment look like for insurers, and how can this be achieved?
- What does it mean to be agile in the new insurance environment?
- Using data-driven decisioning to drive agile thinking: where are the most fruitful applications?
- Designing systems today to accommodate the innovation of tomorrow: what does this look like in practice?
- Utilising microservices and containerization: bridge from legacy to digital
- Staying up-to-date: is software-as-a-service the answer?
- Quantum computing: is the next upheaval on the horizon?
Jeanette Ward
Chief Operating Officer
Texas Mutual Insurance Company
Bob Pick
EVP & Chief Information Officer
Philadelphia Insurance
Ashish Savani
Vice President, Business Transformation and Strategic Initiatives
Zurich North America
Session Three
Coral stage: Serving the digital customer: simplicity, communication, trust
Panel discussion
CX digital transformation strategies
- Assessing and meeting customer expectations in a digitally accelerated era
- Anywhere and anytime: making customer journeys seamless in a world of choice and convenience
- How are advances in automation, AI and digital take-up redefining CX strategies?
- Connecting front and back: how can you successfully integrate digital agents with back-office systems?
- Customer portals and apps: what lessons can be learned from Europe?
- What role will contact centres play in future communications?
- What stands in the way of truly delivering for the customer? How can these challenges be overcome?
- Looking ahead, what will be the customer channel of choice?
Scott Campbell
Senior Vice President & Chief Client Officer
American National
Marissa Buckley
Vice President of Marketing & Brand Experience
Security First
Jade stage: Embedding a culture of continuous innovation
Keynote Address
Building a start-up culture in-house: creating a successful innovation lab
Stephanie Lloyd
President
Toggle Insurance
Head of New Ventures
Farmers Insurance
Case Study | Cincinnati Insurance
Defining and implementing a strategic innovation discipline
In this presentation, Wendi discusses what it took to stand up an enterprise-wide innovation discipline. Borrowing from the accelerator playbook, Wendi has spearheaded Cincinnati’s innovation journey, bringing in and using a new innovation methodology and toolkit, engaging with business partners to identify core and edge opportunities, and actively participating in the interlocking innovation ecosystems of insurtech startups and academia.
Wendi Bukowitz
Director of Strategic Innovation
Cincinnati Financial Corporation
Case study | Allstate
The innovative insurer
In this case study, Allstate take to the stage to share how they’ve built a culture with a start-up style. Understanding there’s a cultural aspect to digital design and innovation, they’ve assembled ‘squads’ with diverse skill sets to drive transformational change at scale.
John Kelsh
Director of Claims
Allstate
Panel discussion
Changing the game: the future of US insurtech innovation
- Looking into 2022: where are the opportunities for insurtech to disrupt, partner and collaborate?
- The 2021 insurtech boom: what are the big growth areas?
- Non-price differentiation: where are insurtechs leading the charge?
- What do successful incumbent-insurtech partnerships look like?
- What can be done to aid collaboration between new entrants and incumbents?
Christopher Frankland
Founder
Insurtech360
Session Four: The future insurance workforce
Keynote address
Diverse and digital talent: the insurance workforce of tomorrow
Championing a diversity of thought and investing in digital talent will be crucial for the success and evolution of the insurance industry in coming years. Carriers should look to create agile, multi-disciplinary teams to help foster new ways of thinking and build expertise and resilience across departments. This keynote will discuss how carriers can attract new talent whilst also investing in training to upskill existing employees in a considered and meaningful way.
Rick Kahlbaugh
Chief Executive Officer
Fortegra
Fireside chat
Human + Digital: empowering employees with virtual assistants
- Human + digital: where are hybrid workforces already operating successfully in insurance?
- How can automation and other digital tools support employees as well as streamline processes?
- From chatbot to virtual agent: how is AI helping human agents?
- The human touch: where can a human agent really make a difference?
- What are the keys to successful orchestration of a combination of human and digital processes?
Thomas Sowinski
VP Solution Delivery
Farm Credit Services of America
Panel discussion
From employee experience to operational strategy: exploring the future of work
- WFH, in the office and everywhere in between: how is the employee experience changing?
- How can productivity be encouraged and measured in a remote environment?
- Empowering all employees: how to identify where employee support needs strengthening
- Working from home without compromising security: what measures need to be put in place?
- Exploring how to reskill employees for a digital-first environment
- Repurposing branches? What are insurers doing with their physical spaces?
Justin Gress
Chief Operating Officer
Vantage Group Holdings
Amir Farid
Chief Operating Officer & Chief Transformation Officer - Commercial Lines
Westfield Insurance
Beth Schmidt
Director, IT Delivery and Agile Operations
Markel
Session Five: A world of ecosystems: thinking beyond insurance
Keynote address
Jerry: the “mobile-first car ownership super app”
Jerry is looking to become a one-stop-shop for all the daily needs of car owners – from insurance to maintenance, warranties to repairs, parking and more. Already serving over 1 million customers across 50 states, Jerry is bringing convenience to its customers with “a few clicks, a text, or a swipe”. Hear Jerry discuss their journey so far and the vision for 2022 and beyond.
John Spottiswood
Chief Operating Officer
Jerry
Fireside chat
Playing in the open landscape: a roadmap for success
- Underlying business architecture and new tech: what is required to thrive in digital ecosystems?
- Integrating data from multiple sources: creating new insight-driven offerings for the customer
- The increasingly open landscape: what API innovations have we seen this year and how have they been monetized?
- Becoming API and partnership ready: what needs to change?
- Innovating with APIs: what does a successful API-first business model look like?
- Distribution cost-savings: what is needed to facilitate digital integration into wider ecosystems?
Rose Hall
VP, Head of Construction Innovation & Ecosystem
AXA XL
Leaders’ forum
Insurance in an age of convenience: tapping into cross-sector partnerships
- Navigating a changing world: is it feasible to design a long-term ecosystem strategy?
- A future forged from partnerships: what ecosystem of connections will we see moving forward?
- How is the burgeoning data ecosystem fundamentally changing insurance?
- Value-added: what additional experiences and capabilities will customers expect from insurers?
- Getting this transformation right: keeping customer centricity at the heart of all strategies
- Successfully competing with BigTechs and new entrants: is the future to partner?
- Uncovering the opportunities ahead: what lessons can insurers take from open banking?
- Threat or opportunity: how can insurers best position themselves in the new world?
Manisha Dias
Vice President, Strategic Partnerships
SCOR
Mitchell Kemper
State Auto Labs Director
State Auto
Sara Phillips
Head of Strategic Partnerships & Investment, Innovation Strategy
Great American Insurance Group
Session six
Fraud & claims in a digital-first world: re-writing the rulebook
Panel Discussion
Speed, efficiency, transparency: improving claims processes
- To what extent does automation provide the answers for a quicker and more efficient claims process?
- Driving operational efficiencies: optimising AI to improve productivity and reduce costs
- Responding in real time: understanding the role of NLP and other digital tools when designing an immediate claims experience
- Using AI and NLP to action a seamless transition from digital to human agent
- Is there a limit to automation in claims?
Laurie Pierman
Vice President of Claim Operations
Amerisure Insurance
Peilin Corbanese
Vice President, Analytics and Innovation
Gerber Life Insurance
Fireside Chat
Leveraging advanced analytics in the fight against fraud
- Insurance in a convenience-driven age: how can fraud departments use analytics and AI to verify information in real time?
- Revealing fraudulent patterns: ensuring good data management to leverage insights on existing internal data
- Optimising AI and ML to detect suspicious claims: lowering loss ratios and false positives
- How can analytics best empower employees to make data-driven decisions?
- Supervised and unsupervised AI: what are the next steps for predictive models in identifying fraud?
Dan Gumpright
Director, New Venture Lead
American Family Insurance
New opportunities in the data-driven economy
Interview
Are we on the brink of a data revolution?
- How ‘open’ will data become? What new data streams might become available?
- Data marketplaces: are these the future?
- Two-way data trade: how can personalized and value-added services incentivize customers to share their data?
- Ethical personalization: where do the boundaries lie?
- Anticipating a cross-sector data sharing regulation: how can insurers prepare?
- Ensuring data privacy: how can insurers maintain their image as trusted data custodians?
Srinivasan Sankar
Enterprise Data Leader
Hanover Insurance
Interview
The predict and prevent model: leveraging a wealth of IoT data
- How can insurers capitalize on the wealth of real-time data from IoT, wearable devices and sensors?
- Processing data in real time: how can the obstacles be overcome?
- Honing risk analytics: where is new data lending new insights?
- From pricing to risk prevention advice: using real-time data to create a hyper-personal relationship
- Shifting from a reactive to proactive model: responding to risks with timely interventions, communications and advice
- Enabling real-time decisioning and intervention: what’s required?
- Respecting consumer privacy: ensuring data use remains within respectable boundaries
Matteo Carbone
Founder & Director
iot insurance observatory
Panel discussion
Becoming a data-driven company: what does this look like in practice?
- What does an effective data management strategy look like? And what are the current obstacles to achieving this?
- Treating data as an asset: what does it mean to truly curate and commercially drive value from data?
- From IoT to social media: how can insurers overcome the challenges of integrating new, unstructured data?
- Implementing AI and advanced analytics on an industrial scale: how can insurers transform emerging data into predictive and actionable insights?
- Accessing the benefits of cloud: should security still be a concern?
- Looking ahead: what are the keys to becoming a successful data-driven firm?
David Edgerton
SVP Business Applications and Support
Erie Insurance
Mike Terry
Director of Data Strategy and Business Analytics
Shelter Insurance –
Session Seven
A revolution in products: delighting the customer
Keynote
Value-added services: broadening customer focus beyond price
In a world where prices are increasingly the same, how do carriers differentiate and demonstrate their value to customers? This keynote will explore how value-added services are evolving and what it might mean for the core insurance offering of tomorrow.
Calvin Chock
Chief Product Officer
Clover Health
Panel discussion
Preparing for a new wave of product and pricing innovation
- Developing new propositions: what must be considered in order to add real value for customers?
- Balancing a simplification of products and a differentiation of offering: picking the best route
- How can insurers build flexible products to reflect the changing needs of society?
- Using advanced analytics to deliver value-added services and individualized products
- From personalisation to instant services: how will new data sources transform product propositions?
- To what extent are insurtechs driving product and pricing innovation?
Kevin Horwitz
Vice President, Innovation Management and Policy Development
RLI Insurance Company
Charlie Evans
Managing Director
BondAval
Aneesha Deshpande
Head of Product Innovation
Haven Life
From emerging risks to the power of analytics: the future of underwriting
Presentation
The impact of climate change on risk: how should insurers respond?
The effects of climate change are posing systemic risks to individuals, local economies and international markets. As catastrophic events become more frequent, how must insurers improve their risk and capital modelling? And what action must the industry take to be better equipped for the challenges ahead.
Guenter Kryszon
Executive Underwriting Officer
Markel
Fireside chat
Cyber: the trends, the threats and the opportunities
- A spotlight on ransomware: how have attacks evolved in the last year?
- Why has cyber insurance been slow to gain traction to date?
- Pricing cyber risk more accurately: how can AI lend a hand?
- Will ‘off the shelf’ cyber products take the line mainstream? Or is parametric the solution for cyber risk?
- What’s the potential market for a personal lines cyber product?
- Cyber resilience in the next normal: how have strategies had to pivot?
Brad Gow
Global Cyber Product Leader
Sompo International
Panel discussion
New horizons in underwriting: addressing the opportunities and challenges
- What technology changes are required for underwriters to leverage new and alternative data sources?
- How is automation and machine learning supercharging existing human expertize?
- From spotting new patterns to underwriting at speed: where are biggest efficiencies from automation?
- Business interruption, cyber, closing the protection gap: where is the parametric model set to move next?
- Quantum computing: is the next upheaval for risk modelling on the horizon?
- Digital twins: how might simulations boost risk models?
- The shift from risk mitigation to risk prevention: what does this mean for the role of underwriters?
- The role of the human underwriter: how is this set to evolve?
Jonathan Charak
VP & Emerging Solutions Director
Zurich North America
Guenter Kryszon
Executive Underwriting Officer
Markel
“This is the event where real, considered insight is shared, it sets the insurance innovation agenda for the year.”
CEO, Konsileo
Advisory board
We are busy behind the scenes working on making Insurance Innovators: USA unmissable, but this wouldn’t be possible without the help of our Advisory Board. Take a look at our members who are helping drive the direction of our US content.
Justin Gress
Chief Operating Officer , Vantage Group Holdings
Telisa Yancy
Chief Marketing Officer, American Family
Nicole Gunderson
Managing Director, Global Insurance Accelerator
Debbie Brackeen
EVP, Chief Strategy and Innovation Officer, CSAA
Jim Streicher
Vice President - Operations Personal Lines, Cincinnati Financial Corporation
Brian Leppard
Digital Director, Farmers Insurance
Dawn LeBlanc
Managing Director, Hartford Insurtech Hub @ Startupbootcamp
Christopher Lowell
Vice President and Head of Innovation, The Hartford
Get your tickets
Your ticket includes 2 days of incredible content and access to 2 unmissable parties at a truly iconic venue right in the heart of Nashville. Early bird discounts are ending soon. Book before January 28th for the very best rates.
Book with confidence – your ticket is protected by our Covid promise.
Standard
save £200 Early Bird Until 11 February
£1,595.00 + VAT
Full Price £1,795.00 + VAT
Insurer*
save £250 Early Bird Until 28 January
£1,045.00 + VAT
Full Price £1,295.00 + VAT
Insurtech Rate*
save £150 Early Bird Until 28 January
£445.00 + VAT
Full Price £595.00 + VAT
Our Covid promise – book with confidence
If you pay for a ticket to an in-person event taking place between 1st January 2022 and 31st March 2022 and we can’t hold the event or you’re unable to travel due to travel restrictions or you test positive for Covid 19 or have to isolate, we’ll offer you two options
- a full refund on your delegate ticket;
- or a credit note redeemable against a delegate ticket at one of our other events within the next twelve months.
Partner with us
“We’ve worked with Insurance Innovators for a number of years, they really know their audience.
If we have any specifications or requirements, they’ll bend over backwards to put us in touch with the right people.”
– Global Lead Program Marketing Manager, Guidewire
Thought leadership
Whether it’s delivering a keynote presentation, or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.
Brand awareness
It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the insurance world. Become a hub partner and get your story out with branding on our networking and matchmaking app.
Lead generation
With experts and leaders from key industry players, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.
Sponsors
“This is an unmissable event if you want to get inspired and hear new ideas from widest spectrum of speakers and participants.”
Managing Director, Ping An Global Voyager Fund
Who attends
Catch up on Insurance Innovators USA on-demand content
At Insurance Innovators USA you’ll meet fellow senior insurance leaders in Nashville, hear the latest innovation thinking and uncover the best opportunities for your organization.
To get an idea of what more you can expect, take a look at our on-demand content from past events.