Connecting America’s most innovative insurance leaders

 

March 16 – 25, 2021

Streaming live directly to you | All times in ET

Join us online for Insurance Innovators: USA in March 2021

Insurance Innovators: USA will be taking place ONLINE in March 2021. This is your chance to connect with innovative trailblazers, be inspired by disruptors and gain insights from those changing insurance as we know it.

Across 6 episodes, industry leaders from America’s leading carriers will come together to debate new ideas, unpack the latest trends, set agendas and build collaborative partnerships.

Join us this March and be part of the community shaping the future of insurance.

Speakers

Chetan Kandhari

Chetan Kandhari

SVP – Chief Innovation and Digital Officer, Nationwide

Stefan Holzberger, AM Best

Stefan Holzberger

Chief Ratings Officer, AM Best

Dan Moore, QBE

Dan Moore

Chief Operating Officer, QBE

Debbie Brackee, CSAA Insurance Group

Debbie Brackeen

EVP, Chief Strategy and Innovation Officer, CSAA

Matt Kirk

Matt Kirk

Senior Vice President, Chief Sales and Distribution Officer, The Hartford

Amir Farid, Westfield

Amir Farid

Chief Operating Officer, Chief Business Transformation Officer – Small Business, Westfield Insurance

Tom Lyons, Plymouth Rock

Tom Lyons

Chief Operating Officer, Direct Response Channel, Plymouth Rock Assurance

Peggy Klingel, Allstate

Peggy Klingel

Director, Start-up Engagement Strategy, Allstate

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“It is great that we can still keep the sense of insurance community considering the pandemic.”

 

Head of Claims, UNIQA

Pre-event Insurtech Pitches | Streamed on March 9

As a little pre-event taster, Insurance Innovators has invited five insurtech disruptors to take to the virtual stage to showcase their innovative products and services. Get to grips with the latest innovations, be inspired by new entrants and keep up to date with competitors in this fast-paced session. Following the pitches, four pundits will discuss what has been shared by the insurtechs, offering their own thoughts, comments and ideas.

eusoh | Insurance Innovators

Pitch 1

Eusoh

10.05 ET

Kiwi Insure | Insurance Innovators

Pitch 2

Kiwi Insure

10.15 ET

Pitch 3

BondAval

10.25 ET

Pitch 4

InsuranceMenu

10.35 ET

handdii | Insurance Innovators

Pitch 5

handdii

10.45 ET

Agenda | All times in ET

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Pre-event Insurtech Pitches
Tuesday, 9 March 2021 9 Mar

Episode 1: Innovation + Insurtech
Tuesday, 16 March 2021 16 Mar

Episode 2: Distribution and product – exploring new models
Wednesday, 17 March 2021 17 Mar

Episode 3: The next phase of digital transformation
Thursday, 18 March 2021 18 Mar

Episode 4: Supercharging data and tech strategy
Tuesday, 23 March 2021 23 Mar

Episode 5: Exploring the claims landscape
Wednesday, 24 March 2021 24 Mar

Episode 6: Delivering for the customer
Thursday, 25 March 2021 25 Mar

Pre-event insurtech pitches

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10.00

From the studio – welcome!

As a little pre-event taster, Insurance Innovators has invited five insurtech disruptors to take to the virtual stage to showcase their innovative products and services. Get to grips with the latest innovations, be inspired by new entrants and keep up to date with competitors in this fast-paced session. Following the pitches, four pundits will discuss what has been shared by the insurtechs, offering their own thoughts, comments and ideas.


Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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10.05

Pitch 1 | Eusoh

Joining the ranks of the sharing economy, Eusoh decentralizes the insurance industry, with a specifc focus on the pet insurance market. Eusoh connects communities allowing them to cover one another for unexpected financial losses. Eusoh provides its members with the tools necessary to transact directly, by giving access to scaling, diversification, a promise-to-pay, and administration of losses through its patent-pending platform.


Allen Kamrava, Eusoh | Insurance Innovators
Allen Kamrava

Founder and Chief Executive Officer
Eusoh

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10.15

Pitch 2 | Kiwi Insure

Kiwi brings episodic on-demand injury insurance and innovates on distribution via social media analytics to meet customers wherever they are.


Insurance Innovators speaker
Evgeny Aleksandrov

Founder
Kiwi Insure

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10.25

Pitch 3 | BondAval

BondAval is a B2B insurtech startup based in London who have recently closed a $1.64m seed funding round, backed by Insurtech Gateway, TrueSight Ventures and a series of prominent angel investors. Founded by former international rugby captain Tom Powell, and Sam Damoussi, the company is aiming to bring a fairer solution to the world of B2B payment security, using innovation and technology to democratise access to the best credit solutions.


Tom Powell, BondAval | Insurance Innovators
Tom Powell

Co-founder and Chief Executive Officer
BondAval

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10.35

Pitch 4 | InsuranceMenu

InsuranceMenu works with carriers to streamline distribution. It offers a dynamic, data-driven platform geared toward local insurance agents, creating process efficiencies while bringing insurers closer to the customer. Through this InsuranceMenu empowers agents to service clients with a diversified portfolio of products that truly covers their needs.


Nabil Aiboud
Nabil Aiboud

Chief Executive Officer
InsuranceMenu

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10.45

Pitch 5 | handdii

handdii aims to revolutionize the claims experience – seeking to build respectful and trusting relationships between the contractor, the customer and the insurer. handdii is a platform where contractors can easily connect, engage and promote their businesses, insurers can experience reduced costs and customers can get their property insurance repairs done more easily and cheaply through a ratings system, which drives transparency.


Christie Downs
Christie Downs

CEO & CO-Founder
handdii

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10.55

Pundit discussion

Expert pundits will discuss and comment on the pitches that they’ve just seen. What new innovations have come to light? Which insurtechs are shaking up the market? Where is there new capacity to disrupt, partner and collaborate?


Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

Dawn LeBlanc, Hartford InsurTech Hub
Dawn LeBlanc

Managing Director
Hartford Insurtech Hub @ Startupbootcamp

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

Insurance Innovators speaker
Noorjit Sidhu

Senior Ventures Associate
Plug and Play

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Part 1: Innovation scoring – a practical guide

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10.00

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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10.10

Keynote

Scoring and assessing innovation: a view from AM Best

Delegates will have the opportunity to hear from AM Best regarding its model for scoring and assessing innovation. Get insider knowledge on the model itself and find out how it will positively impact the industry. What should be prioritized? How can carriers maximize their score? How has COVID-19 shifted innovation efforts and priorities? This is a great chance to benefit from the very latest insights and to define your innovation strategy.


Stefan Holzberger, AM Best
Stefan Holzberger

Chief Ratings Officer
AM Best

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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10.35

Fireside chat

Becoming ‘innovation ready’: creating the right environment for change

• Moving at speed: how can insurers adopt agility to enhance innovation efforts?
• Innovation inhibitors: overcoming legacy processes and infrastructure
• Integrating innovation into mainstream operations: what does this look like day-to-day?
• How can carriers adopt an innovative culture throughout the business with both a remote and in-office workforce?
• How can all levels of management be empowered to lead on the innovation front?
• What role does new talent play in creating an innovative culture?


Justin Gress, AXA XL
Justin Gress

Vice President, Strategic Initiatives
Vantage Group Holdings

Ryan Smith

Senior Manager, Product Marketing
Guidewire Software

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11.00

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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11.10

Panel discussion

From resource allocation to ensuring ROI: a practical perspective on innovation efforts

• Technical, creative, financial: understanding the types of resources at the disposal of carriers and where they can have the greatest impact on innovation
• Implementing an effective resource management strategy: how can carriers ensure resources are used efficiently?
• How do you ensure innovation efforts don’t fall by the wayside when budgets are squeezed?
• How can carriers align innovation efforts with regulatory requirements?
• Deriving tangible benefit: how can you ensure ROI?
• To what extent has COVID-19 affected innovation output in the industry?
• Achieving a high level of transformation: how to create value across all parts of the business


Wendi Bukowitz, Cincinnati
Wendi Bukowitz

Director of Strategic Innovation
Cincinnati Financial Corporation

Debbie Brackee, CSAA Insurance Group
Debbie Brackeen

EVP, Chief Strategy and Innovation Officer
CSAA

Jim Streicher
Jim Streicher

Vice President - Operations Personal Lines
Cincinnati Financial Corporation

David Ferber
David Ferber

SVP, Data & Analytics, Analytical Platforms Delivery Leader
Equifax

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11.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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12.05

Coffee break + networking

Part 2: Insurtech – boom, bust and beyond

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12.25

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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12.30

Keynote address

Maintaining success in a turbulent market: an insurtech perspective


Rick McCatheron, Hippo
Rick McCathron

Chief Insurance Officer
Hippo

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12.45

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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12.55

Panel discussion

Exploring insurtech-incumbent strategy in 2021

• A retrospective: how has the insurtech landscape changed over the past 12 months?
• How will the focus of successful insurtech innovation change following the events of 2020?
• How important are partnerships and collaboration to the future success of the insurance industry?
• Insurtech as a benefit to traditional carriers: where are the opportunities?
• Helping the insurtech ecosystem to thrive following a turbulent year: what role do carriers play?
• Are insurtechs more likely to be acquired given tougher market conditions?
• Where are there examples of successful collaboration within the industry so far?


Peggy Klingel, Allstate
Peggy Klingel

Director, Start-up Engagement Strategy
Allstate

John Wallace, Vouch Insurance | Insurance Innovators
John Wallace

Chief Insurance Officer
Vouch Insurance

Stephen Brittain, Insurtech Gateway
Stephen Brittain

Co-founder
Insurtech Gateway

Samir Gulati - Insurance innovators
Samir Gulati

Chief Marketing & Product Officer
ServicePower

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13.40

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Christopher Frankland, Insurtech360
Christopher Frankland

Founder
Insurtech360

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13.50

End of episode

Part 1: Distribution, platforms and ecosystems – a vision of the future

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10.00

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Bob Frady, HazardHub
Bob Frady

Founder and Chief Executive Officer
HazardHub

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10.10

Keynote

Changing trends and behaviours: how 2020 impacted insurance distribution

In this keynote, explore the extent to which the pandemic caused a shift in consumer behaviour and buying habits. What are the key long-term trends? Has Covid-19 accelerated existing trends or are new behaviours emerging? What must insurers do to respond and succeed?


Matt Kirk
Matt Kirk

Senior Vice President, Chief Sales and Distribution Officer
The Hartford

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Bob Frady, HazardHub
Bob Frady

Founder and Chief Executive Officer
HazardHub

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10.35

Fireside chat

A distribution overhaul: from D2C to the evolving role of agents

• Has there been an increase in D2C models as a result of COVID-19?
• From digital deficits to the quality of business: what is critical to delivering D2C successfully?
• How can carriers and agents offer greater clarity at point of sale?
• How can carriers harness advanced analytics to more accurately assess risk and meet the needs and expectations of D2C customers?
• Will the role of agents change in the long-term? And in what ways?
• Combining the power of digital channels and new digital marketing tools: how will these investments help carriers and agents to build and sustain customer relationships?
• Delivering more for the customer: what does value-added distribution look like?


Jim Albert
Jim Albert

Chairman and Co-Founder
Neptune Flood Insurance

Tom Lyons, Plymouth Rock
Tom Lyons

Chief Operating Officer, Direct Response Channel
Plymouth Rock Assurance

Insurance Innovators: Colleen Wells
Colleen Wells

Vice President of Digital Strategy
Sapiens

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11.00

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Bob Frady, HazardHub
Bob Frady

Founder and Chief Executive Officer
HazardHub

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11.10

Panel discussion

Exploring future ecosystems and the platform economy

• From ‘open insurance’ to platformification: exploring the opportunities available to insurers
• What does an era of ‘open insurance’ look like?
• Data portability: is the insurance industry prepared for this?
• What’s the business the case for integrating on to another platform?
• ‘Insurance as a platform’: is this beyond the realms of possibility?
• How will platforms affect the customer relationship?
• How must insurers prepare for the platform economy?
• Beyond the platform model: are ecosystems the future?


Insurance Innovators: Brandon Gell
Brandon Gell

Founder and Chief Executive Officer
Clyde

Ryan Mathisen, Glovebox
Ryan Mathisen

Co-founder and Chief Executive Officer
GloveBox

Michael DeGusta, ClarionDoor
Michael DeGusta

Chief Executive Officer
ClarionDoor

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11.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Bob Frady, HazardHub
Bob Frady

Founder and Chief Executive Officer
HazardHub

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12.05

Coffee break + networking

Part 2: Revolutionizing insurance products

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12.35

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Bob Frady, HazardHub
Bob Frady

Founder and Chief Executive Officer
HazardHub

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12.45

Panel discussion

Product and service innovation: a recipe for success

• Simplification of products as an imperative: what steps can carriers take to achieve this?
• Testing out new products and getting to market fast: how can this be done successfully?
• Meeting new demands: what products and services are needed as a result of COVID-19?
• Where does the value of usage-based insurance lie for both the carrier and customer?
• Real-time risk profiling: how will this change products and services on offer?
• What role do regulators play in encouraging and enabling product and service innovation?
• From risk transfer to risk prevention: to what extent will this be a cause of a major industry shift?
• Will the future of insurance hinge on the ability to deliver meaningful and personalized value-added services?


Darcy Shapiro
Darcy Shapiro

COO for the Americas
Cover Genius

Bastiaan de Goei, AXA
Bastiaan de Goei

Head of AXA Next US
AXA

Jenny Sankovsky, American Family Insurance | Insurance Innovators
Jenny Sankovsky

Auto Product Strategy & Innovation Director
American Family Insurance

Insurance Innovators: Gina Minick
Gina Minick

Director of Product
Arity

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13.30

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Bob Frady, HazardHub
Bob Frady

Founder and Chief Executive Officer
HazardHub

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13.40

End of episode

Part 1: Creating digital pioneers in insurance

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10.00

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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10.10

Keynote

Survival of the adaptable: futureproofing strategy through digital transformation


Chetan Kandhari
Chetan Kandhari

SVP – Chief Innovation and Digital Officer
Nationwide

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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10.35

Fireside chat

Taking transformation up a gear

• The need for speed: how can carriers accelerate digital transformation processes across the whole business without compromising quality?
• What has been learnt from accelerating digital transformation to date? Have any weaknesses been exposed that must be addressed?
• Exploring the costs of digital done badly: what are some of the major pitfalls? How can these be avoided?
• How can carriers secure a return on investment and in what time frame?
• Are customers being served in the best way following digitalisation? Where is improvement still needed?


David Edgerton, Erie Insurance
David Edgerton

VP of Personal Lines Technology
Erie Insurance

Michael DeGusta, ClarionDoor
Michael DeGusta

Chief Executive Officer
ClarionDoor

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11.00

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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11.10

Panel discussion

Building the insurer of tomorrow: agile, resilient, efficient

• What does a digital first-strategy look like in practice?
• The need for cost-efficiency and agility: how can this be fostered at every level?
• Aligning business interests with IT: practical steps to get different groups on the same page
• What steps can be taken to overcome legacy limitations?
• Furthering agility through the cloud: what steps must be taken for carriers to fully adopt this technology?
• AI, blockchain, IoT, RPA: how will new technologies converge to deliver ultimate digital transformation?
• How can technologies be successfully scaled across the business?


Thomas Sowinski, Berkshire Hathaway
Thomas Sowinski

VP Solution Delivery
Farm Credit Services of America

Sudheendra Galgali, American Modern
Sudheendra Galgali

VP, Head of Innovation & Digital
American Modern

Insurance Innovators: Reid Holzworth
Reid Holzworth

Chief Executive Officer
IVANS

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11.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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12.05

Coffee break + networking

Part 2: The workforce of tomorrow

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12.25

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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12.30

Keynote

Blending the human with the digital: finding the perfect balance

• How far can automation go: should complete automation be the end goal?
• Determining the point of switch-over from bot to human: strategies for timely and smooth transitions
• A hybrid workforce: achieving seamless integration between virtual and human


Amir Farid, Westfield
Amir Farid

Chief Operating Officer, Chief Business Transformation Officer – Small Business
Westfield Insurance

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12.45

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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12.55

Panel discussion

Exploring the future workforce: from reskilling to remote working

• What new skills are most in-demand in the digital age?
• Hiring new talent versus reskilling current employees: what are the pros and cons?
• Remote working: will this be a long-term trend and if so, how can this best be managed?
• How can carriers encourage a cohesive culture and collaboration across in-house and remote workforces?
• What must carriers do to empower their workforce?
• Will human + digital ever seamlessly align within the context of insurance?


Dan Moore, QBE
Dan Moore

Chief Operating Officer
QBE

Insurance Innovators speaker
Ashish Savani

VP, Business Transformation and Strategic Initiatives
Zurich North America

Insurance Innovators: Brian McDowell
Brian McDowell

CEO/President SimplyIOA
Invest Northern Ireland

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13.40

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jim Freeze : Insurance Innovators
Jim Freeze

Chief Marketing Officer
Interactions

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13.50

End of episode

Part 1: Data, data, data

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10.00

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

Bhaskar Kalita, Quantiphi | Insurance Innovators
Bhaskar Kalita

Global Head - Financial Services and Insurance
Quantiphi, Inc.

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10.10

Keynote

New data, new insights: assessing the potential

• Which new sources of data have the greatest potential to add value?
• Getting to grips with unstructured data sources: images, voice, audio and beyond
• Ensuring data excellence: practical steps to deal with an onslaught of new information
• Integrating new an old: overcoming data siloes


Srinivasan Sankar, Hanover Insurance | Insurance Innovators
Srinivasan Sankar

Enterprise Data Leader
Hanover Insurance

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

Bhaskar Kalita, Quantiphi | Insurance Innovators
Bhaskar Kalita

Global Head - Financial Services and Insurance
Quantiphi, Inc.

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10.35

Fireside chat

Analytics in action

• Exploring current examples of analytics in the industry: where can real gains be made?
• Knowing where to start: developing a step-by-step analytics strategy
• What must carriers do to ensure that data and analytics strategies deliver actionable insights?
• Using real-time data for real-time impact: what does this look like?


Sankar Virdhagriswaran
Sankar Virdhagriswaran

Partner, Financial Services
IBM

Insurance Innovators: William Self
William Self

Vice President of Data Science & Analytics
H&R Block

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11.00

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

Bhaskar Kalita, Quantiphi | Insurance Innovators
Bhaskar Kalita

Global Head - Financial Services and Insurance
Quantiphi, Inc.

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11.10

Panel discussion

Supercharging data strategy in the age of information

• From compliance to competitive advantage to cost cutting: recognising the business imperative of a compelling data strategy
• Treating data as an asset: what does it mean to truly curate and commercially drive value from data?
• How and where can new data be used across all lines of business from personal to commercial?
• How can a data-first mindset be deployed more widely across the business?
• How can carriers better serve their customers through enhanced data usage?
• How are consumer attitudes towards data ownership and privacy changing? What impact will this have in insurance?
• What obstacles stand in the way of overhauling data strategy and enacting meaningful change? How can these be overcome?
• Securing internal buy-in: how can insurers align the data agenda to wider business priorities?
• How is the role of the data scientist in the insurance industry evolving?


Domenic Millen, Allianz Partners | Insurance Innovators
Domenic Millen

Regional Director, Planning, Analytics, Innovation & QA Operations
Allianz

Insurance Innovators speaker
Brett Starr

Vice President, Data & Machine Learning Engineering, Intelligent Automation & Business Intelligence
The Cincinnati Insurance Companies

Chris Longano
Chris Longano

Director, Sales Engineering
Carpe Data

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11.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

Bhaskar Kalita, Quantiphi | Insurance Innovators
Bhaskar Kalita

Global Head - Financial Services and Insurance
Quantiphi, Inc.

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12.05

Coffee break + networking

Part 2: Technology game changers

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12.25

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

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12.30

Presentation

A revolution in IoT and analytics: overhauling product, pricing and service

In this presentation, delegates will have the chance to hear from Co-founder and CEO of Just Auto Insurance on why carriers are currently not even scratching the surface when it comes to telematics-based auto insurance. Robert will explain how the auto insurance policy of the future is to be priced – using real time weather, reverse geocoding, cameras and microphones in the smartphones and more. He’ll then go on to show how this data can be used as a preventative measure to improve driver behaviour and reduce the incidence of accidents in the future.


Robert Smithson
Robert Smithson

Founder and CEO
Just Auto Insurance

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12.45

From the studio – pundit commentary

The speaker will take questions from the audience before we continue the discussion with our pundits live in the studio.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

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12.55

Panel discussion

AI as a catalyst for change: from conceptualization to implementation

• Tapping into AI and predictive models: creating a slick and modern insurance process
• Realizing the full potential: what must be done to fully leverage AI?
• Scaling AI successfully: how can initial projects be rolled out across the business?
• How can AI best integrate with other technologies?
• What are the greatest barriers to widescale implementation of AI and how can these be overcome?
• What does the next phase of AI in insurance look like?


Tobin Jansenberger, American Family Insurance | Insurance Innovators
Tobin Jansenberger

Manager, Data Science & Analytics Lab
American Family Insurance

Beti Cung, CSAA Insurance | Insurance Innovators
Beti Cung

Head of Innovation Labs
CSAA

Jaap De Vries, FM Global | Insurance Innovators
Jaap De Vries

Vice President, Innovation, Science & Technology
FM Global

Laila Beane: Insurance Innovators
Laila Beane

Chief Customer Officer and Head of Consulting
Intellect Design

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13.40

Live Q+A in the studio

The panellists will take questions from the audience before we continue the discussion with our pundits live in the studio.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Mark Breading
Mark Breading

Partner
Strategy Meets Action

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13.50

End of episode

Part 1: New tech in claims

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10.00

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Patrick Quigley, Nearmap | Insurance Innovators
Patrick Quigley

Executive Vice President and GM, Insurance
Nearmap

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10.10

Keynote

Claims in the digital age: lessons from 2020 and looking to the future


Insurance Innovators speaker
Patrick Nails

EVP and Chief Claims Officer
Arch Insurance

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

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10.35

Fireside chat

A move towards virtual and remote claims handling

• To what extent will remote claims assessment become the norm?
• Aerial imagery, IoT, sensors, drones: how are different technologies being used?
• How does AI and ML help handle these claims in real time?
• How does the claimant benefit from remote assessment?
• What’s next for remote assessment?


Insurance Innovators: Vikas Sachdeva
Vikas Sachdeva

Global Head of Advisory Services, FSI
Quantiphi, Inc.

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11.00

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

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11.10

Panel discussion

Enhancing efficiency in the claims process and delivering for the business

• Which technologies are transforming operations and driving efficiencies?
• Where can the biggest gains in claims efficiency be leveraged?
• How can investing in ‘digital’ help insurers build an intuitive claims process?
• How can carriers effectively demonstrate value and drive ROI?
• Exploring the broader business benefits of transformation: how can value be demonstrated across the organization and to the customer?
• From business interruption to pandemics: is parametric about to go mainstream?
• Exploring the future claims ecosystem: what role does technology play in facilitating this?


Tony Fenton, Nationwide | Insurance Innovators
Tony Fenton

Vice President, Commercial Lines Digitalization & Optimization
Nationwide

Greg Elsass, Director, Grange Insurance | Insurance Innovators
Greg Elsass

Director, Claims Strategy, Innovation & Operations
Grange Insurance

Insurance Innovators: Laura Dichter
Laura Dichter

Associate Partner, Cognitive Process Transformation
IBM

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11.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

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12.05

Coffee break + networking

Part 2: Claims and the customer

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12.35

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

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12.45

Panel discussion

Customer-centered claims: optimizing the experience

• To what extent have customer expectations at the point of claim changed as a result of Covid-19?
• What steps are being taken by insurers to fix customer bug bears?
• How can insurers offer a seamless, real-time and highly personalised claims experience?
• Is the future 100% digital self-service?
• What is the most effective way of combining digital-first technologies and human-centered solutions?
• From FNOL to settlement: how can the power of virtual assistants be harnessed in claims?
• Compassion and virtual care: what is the future of emotionally intelligent tech in claims?


Josh Thompson, State Auto | Insurance Innovators
Josh Thompson

VP – Auto & Property Claims
State Auto

Insurance Innovators speaker
Linh Lawler

Head of Claims Customer Experience
Allstate

Insurance Innovators: Russell Martin
Russell Martin

Solutions Engineer
Mendix

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13.30

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

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13.40

End of episode

Part 1: Aligning customer and digital strategies

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10.00

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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10.10

Keynote

Exploring the customer-carrier relationship in 2021


Scott Campbell, American National | Insurance Innovators
Scott Campbell

Senior Vice President & Chief Client Officer
American National

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10.25

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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10.35

Fireside chat

Engaging the customer on a new level

Hear from two digital strategy experts about what it takes to truly deliver for today’s customer. Learn how to balance the right resources and technology solutions to meet the ever-changing expectations of today’s consumer, whilst also reducing costs associated with the customer experience and demonstrating positive bottom-line results.


Insurance Innovators: Brooke Vemuri
Brooke Vemuri

Vice President of Business Change and Transformation
Legal & General

Yoann Michaux
Yoann Michaux

Senior Partner, Global Business Services
IBM

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11.00

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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11.10

Panel discussion

Chatbots, voice, omnichannel, personalization: what’s next for customer experience?

• How have customer needs changed as a result of COVID-19? Will these changes be long-lasting?
• In what ways has customer interaction changed as a result?
• How can carriers harness technology to improve customer retention, trust and loyalty?
• Which new technologies have the greatest potential to significantly improve the customer experience?
• Next-gen contact: how can chatbots and virtual assistants bring more value to customers?
• From the newly digital to vulnerable customers: how can digital developments help insurers to reach new and varied customer segments?
• Beyond segmentation: to what extent is hyper-personalisation critical in a post-COVID-19 society?
• What stands in the way of truly delivering for the customer?
• How can these challenges be overcome?


Lena Daley, Travelers
Lena Daley

Senior Director of Digital Strategy, Personal Insurance
Travelers

Raution Jaiswal, InsuredMine
Raution Jaiswal

Chief Executive Officer and Founder
InsuredMine

Deborah Cornwell
Deborah Cornwell

Senior Vice President, Customer Experience
Assurant

Insurance Innovators: Neal Keene
Neal Keene

Field Chief Technology Officer
Smart Communications

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11.55

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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12.05

Coffee break + networking

Part 2: Deepening the customer relationship

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12.25

From the studio

Our expert moderator will lead the discussions and debrief with insurance gurus.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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12.30

Presentation

Lessons in loyalty: the role of value-added services

In this presentation, delegates will have the chance to explore John Hancock’s strategic partnership with Vitality. Learn how the insurer left its traditional life insurance model behind in order to connect with the customer in new ways, encourage healthy living and ultimately build loyalty and retention.


Matt Gibson, John Hancock Insurance | insurance Innovators
Matt Gibson

Head of Strategic Distribution Initiatives
John Hancock

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12.45

From the studio – pundit commentary

Expert pundits will discuss and comment on the presentation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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12.55

Panel discussion

Trust and transparency in insurance: a killer combination

• Treating customers with care: what does this look like in practice?
• How can carriers rebuild trust and confidence after the events of 2020?
• Ensuring transparency: strategies for clear communication
• What role do chatbots and virtual assistants play?
• How can marketing departments engage and communicate with customers in the best way?
• To what extent is hyper personalisation the key to successful customer-carrier relationships?
• What tools can be used to sustain and retain the customer relationship?
• To what extent is brand an important part of the conversation? How can carriers build a brand that truly resonates?


Marissa Buckley, Security First | Insurance Innovators
Marissa Buckley

Vice President of Marketing & Brand Experience
Security First

Jake Tamarkin, Everyday Life
Jake Tamarkin

Chief Executive Officer
Everyday Life

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13.40

From the studio – pundit commentary

Expert pundits will discuss and comment on the conversation, pick up on key insights and share their thoughts.


Juliette-Foster
Juliette Foster

Owner
Magnus Communications

Jason Gross, EMC
Jason Gross

Founder and Chief Executive Officer
Insurance Innovation Brokers

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13.50

End of episode

Networking opportunities

At Insurance Innovators: USA, we’re not just delivering on content, we are also facilitating those all-important conversations and connections with our brand new networking and matchmaking platform.

Industry communication and collaboration has never been so important. With extended networking opportunities, this is the perfect platform to build your network, drive business growth, and stay ahead of the curve.

All episodes include:

  • Virtual coffee breaks
  • Invitation-only roundtables
  • Live Q+As with speakers

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Whether it’s delivering a keynote presentation, or participating in a panel discussion alongside industry leaders, we have packages that will illustrate your expertise to participants and help position you as a market leader.

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It’s now more important than ever to remain competitive and to ensure your brand has prominence with senior players in the insurance world. Become a hub partner and get your story out with branding  on our networking and matchmaking app.

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With experts and leaders from key industry players, you’ll be able to form lasting connections with a vital audience. Our new matchmaking app will help you connect with the right people, facilitating 1-2-1 video-meetings.

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Who attends

Advisory board

Justin Gress, AXA XL

Justin Gress

Vice President, Strategic Initiatives, Vantage Group Holdings

Telisa Yancy, American Family Insurance

Telisa Yancy

Chief Marketing Officer, American Family

Nicole Gunderson, Global Insurance Accelerator

Nicole Gunderson

Managing Director, Global Insurance Accelerator

Debbie Brackee, CSAA Insurance Group

Debbie Brackeen

EVP, Chief Strategy and Innovation Officer, CSAA

Jim Streicher

Jim Streicher

Vice President - Operations Personal Lines, Cincinnati Financial Corporation

Brian Leppard

Brian Leppard

Digital Director, Farmers Insurance

Dawn LeBlanc, Hartford InsurTech Hub

Dawn LeBlanc

Managing Director, Hartford Insurtech Hub @ Startupbootcamp

Christopher Lowell, The Hartford

Christopher Lowell

Vice President and Head of Innovation, The Hartford

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