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Where America’s insurance leaders meet to collaborate, innovate and drive growth

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Come to Nashville to meet fellow senior insurance leaders to share the latest innovation thinking. Hear expert opinions, spot important trends and uncover your best opportunities for innovation in your insurance organization.

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2022 Highlights

Insurance Innovators USA 2022 - 1
Insurance Innovators USA 2022 - 1

2022 Speakers

Andrea Keenan, AM Best Photo

Andrea Keenan

Chief Strategy Officer, AM Best

Rick Kahlbaugh

Chief Executive Officer, Fortegra

Laura Bennett

SVP e-Consumer North America, Chubb

Donald Lacey

Chief Investment Officer, Ping An Voyager Partners, Ping An

Bob Pick

EVP & Chief Information Officer, Philadelphia Insurance

Scott Campbell, American National | Insurance Innovators

Scott Campbell

Senior Vice President & Chief Client Officer, American National

Grace Hanson

Chief Claims Officer, Hippo

Craig Welsh Photo

Craig Welsh

Chief Distribution and Marketing Officer, Westfield Insurance

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“There is nothing more fruitful for innovation than confronting ideas. This is the one event where this truly happens.”

 

Group Chief Data Scientist, AXA

2022 Hot Topics

Distribution

Exploring the latest in distribution, from the rise of D2C, to ecosystems and insurtech

Digital acceleration

Learn how to supercharge automation, analytics and AI across operations

Talent & workforce

Building the future workforce, investing in digital talent and a diversity of thought

Innovation culture

Creating a culture of innovation to build agility, resilience and competitive advantage

CX excellence

What steps must insurers take to meet and exceed customer expectations in 2022?

Fraud & claims

Cutting-edge examples of new tech, analytics and innovation to improve processes

Data-driven insurer

The keys to success, from optimizing analytics and AI to integrating unstructured data

New risks

From cyber, to climate and robotics: exploring how to underwrite new and emerging risks

2022 Agenda

We’re bringing together insurance leaders from across the USA and beyond in an impactful and interactive conference format.
Join us for two days of inspiring keynotes, panel discussions, case studies and fireside chats.

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Day 1
Monday, 27 June 2022 27 Jun

Day 2
Tuesday, 28 June 2022 28 Jun

Session One: Navigating innovation in a new age of insurance

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09.00

Welcome address 

 


Carter Lawrence

Commissioner - Commerce & Insurance
Tennessee Government

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09.10

Keynote Address

Sustaining an innovative culture in insurance 

Innovation is essential to sustainable insurance. Because innovation can take many forms, perpetuating a culture of innovation ultimately requires a holistic approach. AM Best has been scoring and assessing insurers’ innovation efforts since 2020, and will share data quantifying the advantages of being innovative.


Andrea Keenan, AM Best Photo
Andrea Keenan

Chief Strategy Officer
AM Best

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09.30

Keynote Address

Learnings from China: becoming an ecosystem innovator 

 


Donald Lacey

Chief Investment Officer, Ping An Voyager Partners
Ping An

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09.50

The future of insurance is now! 

Radical changes are sweeping through the insurance industry. Competition from digital disruptors, an evolving regulatory environment and the demands of modernization are challenging traditional insurance models. Insurers are innovating to meet the challenges of today’s turbulent climate which require new capabilities that improve offerings and experiences at speed and scale. Hear what IBM’s research and insights reveal leading insurers are doing to outpace the competition by experiencing more innovative ideas, faster speed to outcomes, more projects into production, and higher ROI. 


Nick Baldridge
Nick Baldridge

Insurance Lead Client Partner
IBM Consulting

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10.05

Leaders’ forum

Purpose-led, digital, connected: insurers in a rapidly changing world
  • Taking stock: what are the key lessons to learn from 2021?
  • Consolidating digital gains whilst continuing to innovate: what’s the best strategy?
  • From customer behaviors to insurtech advances: what are the key factors driving innovation?
  • Ecosystems, platforms, D2C and embedded insurance: what’s next for distribution?
  • Moving towards the ‘predict and prevent’ model: how is the role of the insurer set to change?
  • Assessing the social factor: will ESG considerations become a vital commercial differentiator?
  • Trust and transparency: how can insurers continue to champion a purpose-led approach?
  • Insurance in 2025: in what ways will this be a radically different proposition?

Stephen Ehikian

Co-Founder & CEO
Airkit

Bobbi Jo Allan

VP, Digital Product Management and Innovation
Nationwide

Sudheendra Galgali, American Modern
Sudheendra Galgali

VP, Head of Innovation & Digital
American Modern

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10.35

Networking break & refreshments

Session Two

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Coral Stage : Distribution: exploring new frontiers 1
Jade Stage: Digital acceleration: keeping pace with change 2

Coral Stage : Distribution: exploring new frontiers

11.05

Keynote address

The future of insurance distribution: exploring new frontiers

This keynote looks at distribution trends through an extended lens, evaluating key lessons learned to date and, in a rapidly changing world, what carriers should prioritize in the coming years.


Craig Welsh Photo
Craig Welsh

Chief Distribution and Marketing Officer
Westfield Insurance

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11.25

Fireside chat

Growth of D2C: where next?
  • Assessing customer uptake so far: are there any notable trends?
  • To what extent are insurtechs shaping the D2C agenda?
  • Investing in new workflows and data management: what is critical to delivering D2C successfully?
  • Changing landscape: how will the role of agents and brokers evolve in light of D2C?
  • To what extent is the growth of D2C distribution in the SME market likely?
  • Reaching customers directly: which techniques deliver the greatest return?

Ifty Kerzner

Co-Founder & President
Kissterra

Megan Duty Photo
Megan Duty

VP, Technology and Project Delivery
Puritan Life

Neelam Paharia Photo
Neelam Paharia

Director, Product Transformation
Allstate

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11.50

Fireside chat

APIs: unlocking an open world
  • Innovating with APIs and microservices: building tech architecture with ‘openness-in-mind’
  • API monetization and management: what can be learned from platform economy trailblazers?
  • Learning from open finance: what lessons can be drawn from banking?
  • Open insurance and the standardization of APIs: what progress has been made so far and what comes next?
  • Competing with new digital entrants: how can incumbents play to their strengths?
  • Looking ahead: will the API economy eventually require a complete rebuild of tech stacks?

Chris Cargill

Director, Commercial Lines Digital Distribution
Nationwide

Daniel Robinson

Delivery Partner, Insurance
Levvel, an Endava company

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12.15

Panel discussion

A new era of distribution: preparing for rapid change
  • Market trends: what are the key forces shaping insurance distribution in 2022?
  • Is embedded insurance the biggest threat facing insurers in the coming years?
  • Forging new partnerships and distribution channels: from big brands and OEMs to Big Tech and insurtechs – what’s next?
  • Driving D2C forwards: what are the prerequisites of success?
  • Assessing underlying business architecture and new tech: what is required to thrive in an era of digital distribution?
  • How do agents, brokers and advisors need to evolve to continue to deliver value to customers?
  • Is there a future for aggregators in the US market?

Steve Robinson, Legal & General
Steve Robinson

VP, Chief Distribution Officer
Bestow

Mike Donner

Associate Vice President, Digital Distribution
CNA Insurance

Michael DeGusta, ClarionDoor
Michael DeGusta

Chief Executive Officer
ClarionDoor

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Jade Stage: Digital acceleration: keeping pace with change

11.05

Keynote address

Realising a ‘digital vision’

This keynote explores how carriers can move past piecemeal technology adoption and siloed systems by embracing a long-term ‘digital vision’ – ensuring commercial success in a rapidly changing world into 2022 and beyond.


Jim Streicher
Jim Streicher

Vice President - Operations Personal Lines
Cincinnati Financial Corporation

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11.25

 

Fireside chat

Speed and simplicity: harnessing the power of low-code/no-code
  • Increasing agility whilst reducing complexity: what are the benefits of adding low-code/no-code to the toolkit?
  • To what extent can coding be placed in non-technical hands: just how low-code does low-code need to be?
  • How can the advantages of low-code/no-code be leveraged across different departments?
  • Empowering employees to own processes: shifting the balance of responsibility and accountability
  • Opening a world of opportunities: combining low-code/no-code with APIs and ecosystem networks

Charles Merritt

Co-founder and Chief Executive Officer
Buddy

Corbin Murakami

Director of Product Management
Liferay

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11.50

Fireside chat

Intelligent automation: capitalising on the opportunities of RPA + ML
  • Where have we seen the most fruitful applications of RPA + ML to date?
  • What’s the key to making self-service automation a success?
  • Towards straight-through automation: what are the challenges and how can they be overcome?
  • Streamlining, simplifying, scaling: how can RPA and ML help boost productivity and reduce costs?
  • How can intelligent automation be used to bridge mini-ecosystems within insurers’ siloed systems?
  • A powerful intersection of AI: what’s the future for integrating RPA and chatbots?

 


Eileen Potter, ABBYY | Insurance Innovators USA speaker
Eileen Potter

Solution Marketing Leader, Insurance
ABBYY

Prashant Hinge

VP, Automation and Employee Experience
Hanover Insurance

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12.15

Panel discussion

Agility, resilience, innovation: creating the right digital dynamic
  • Resilience in the face of the unknown: what more should insurers do to prepare?
  • What does a truly stable and robust environment look like for insurers, and how can this be achieved?
  • What does it mean to be agile in the new insurance environment?
  • Using data-driven decisioning to drive agile thinking: where are the most fruitful applications?
  • Designing systems today to accommodate the innovation of tomorrow: what does this look like in practice?
  • Utilising microservices and containerization: bridge from legacy to digital
  • Staying up-to-date: is software-as-a-service the answer?
  • Quantum computing: is the next upheaval on the horizon?

Senior representative, Mendix


Jeanette Ward

Chief Operating Officer
Texas Mutual Insurance Company

Bob Pick

EVP & Chief Information Officer
Philadelphia Insurance

Ashish Savani
Ashish Savani

Vice President, Business Transformation and Strategic Initiatives
Zurich North America

GG Oncel

Industry Principle – Insurance/North America
Mendix

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12.45

Networking break & lunch

Session Three

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Coral stage: Serving the digital customer: simplicity, communication, trust 1
Jade stage: Embedding a culture of continuous innovation 2

Coral stage: Serving the digital customer: simplicity, communication, trust

14.00

Keynote

Delivering customer loyalty: strategies for success in a digital era

In an increasingly price-competitive market customer loyalty is fickle and hard to capture. So, to what extent can excellent CX help carriers stand out? This keynote will explore how carriers can break through the digital wall to build trust, deepen relationships and increase customer retention.


Laura Bennett

SVP e-Consumer North America
Chubb

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14.15

Fireside chat

CX Personalisation: crossing new frontiers
  • Assessing the current landscape: what are the latest developments in data-driven AI for personalisation?
  • Merging historical data with predictive analytics: towards a holistic and more accurate view of the customer
  • How can insurers best use AI and data to make informed offers at the appropriate moments?
  • Personalising propositions: what are the complexities and how can they be overcome?
  • Marrying personalisation with trust: staying within customers’ comfort zones
  • Blue sky thinking: where could AI-driven CX be in 10 years?

Matt Gabriel - John Hancock Photo
Matt Gabriel

VP, Head of Advanced Customer Analytics and US Segment Advanced Analytics
John Hancock

Robert Nendorf

Director of Analytics
Arity

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14.40

Panel discussion

CX digital transformation strategies
  • Assessing and meeting customer expectations in a digitally accelerated era
  • Anywhere and anytime: making customer journeys seamless in a world of choice and convenience
  • How are advances in automation, AI and digital take-up redefining CX strategies?
  • Connecting front and back: how can you successfully integrate digital agents with back-office systems?
  • Customer portals and apps: what lessons can be learned from Europe?
  • What role will contact centres play in future communications?
  • What stands in the way of truly delivering for the customer? How can these challenges be overcome?
  • Looking ahead, what will be the customer channel of choice?

Scott Campbell, American National | Insurance Innovators
Scott Campbell

Senior Vice President & Chief Client Officer
American National

Assaf Henkin Photo
Assaf Henkin

Co-Founder & President
Sproutt

Denzil Wasson

CTO
Sapiens

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15.10

Panel discussion

Putting customers at the heart of claims
  • Opti-channel approaches: how can insurers ensure customers are sent to the right claims channel for their needs?
  • How can insurers build an easy and intuitive claims process across multiple channels?
  • Increasing transparency and visibility of claims status: how can insurers be more proactive with communication?
  • The value of ‘human in the loop’ design: adding empathy to elevate service and boost loyalty
  • How can virtual agents best support human agents? And how might the role of the human agent change?
  • Balancing digital with the human touch: when end-to-end digital journeys aren’t suitable
  • In what timeframe can we expect to see empathetic tech?

Senior representative, Clara Analytics 


Lori Pon, AAA | Insurance Innovators
Lori Pon

Director, Claims Strategy Innovation
AAA – The Auto Club Group

Grace Hanson

Chief Claims Officer
Hippo

Tyler Jones

Chief Customer & Marketing Officer
Clara Analytics

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Jade stage: Embedding a culture of continuous innovation

14.00

Interview

Building a start-up culture in-house: creating a successful innovation lab

Peggy Klingel

Director, Start-up Engagement Strategy
Allstate

Megan Brandt Photo
Megan Brandt

Program Manager
Global Insurance Accelerator

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14.25

Case Study | Cincinnati Insurance

Defining and implementing a strategic innovation discipline

In this presentation, Wendi discusses what it took to stand up an enterprise-wide innovation discipline. Borrowing from the accelerator playbook, Wendi has spearheaded Cincinnati’s innovation journey, bringing in and using a new innovation methodology and toolkit, engaging with business partners to identify core and edge opportunities, and actively participating in the interlocking innovation ecosystems of insurtech startups and academia.


Wendi Bukowitz, Cincinnati
Wendi Bukowitz

Director of Strategic Innovation
Cincinnati Financial Corporation

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14.45

Fireside chat

Assessing insurtech + VC trends: on the cutting-edge of innovation 
  • To what extent has Covid-19 shifted investment priorities and trends in the long-term? 
  • Hitting new heights: what’s causing the year-on-year rise in insurtech investment? Is it set to continue? 
  • Activity on all fronts: reflecting on early-stage financings to giant late-stage rounds and market exits 
  • How is the trend toward niche insurance offerings being reflected in the latest early-stage financings? 
  • Growth outlook – risks and rewards ahead: where might investors go from here? 

Andrew Johnston

Global Head
Gallagher Re InsurTech

Dave Wechsler

Principal Investor
OMERS Ventures

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15.10

Fireside Chat

Changing the game: the future of US insurtech innovation
  • Looking into 2022: where are the opportunities for insurtech to disrupt, partner and collaborate?
  • The 2021 insurtech boom: what are the big growth areas?
  • Non-price differentiation: where are insurtechs leading the charge?
  • What do successful incumbent-insurtech partnerships look like?
  • What can be done to aid collaboration between new entrants and incumbents?

Matthew Jones

Managing Director
Anthemis

Tom Lyons, Plymouth Rock
Tom Lyons

President & Chief Operating Officer
Polly

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15.35

Networking break & refreshments

Session Four: The future insurance workforce

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16.20

Keynote address

Diverse and digital talent: the insurance workforce of tomorrow

Championing a diversity of thought and investing in digital talent will be crucial for the success and evolution of the insurance industry in coming years. Carriers should look to create agile, multi-disciplinary teams to help foster new ways of thinking and build expertise and resilience across departments. This keynote will discuss how carriers can attract new talent whilst also investing in training to upskill existing employees in a considered and meaningful way.


Rick Kahlbaugh

Chief Executive Officer
Fortegra

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16.50

Case study | Rollio.ai

Fuel data-driven decisions by augmenting the employee experience with the first 100% AI assistant for Salesforce 

Insurance organizations live in a data-driven world. Decisions are based on significant amounts of information, which needs to be captured continuously. In this case study, Jake Soffer explains how AI simplifies time-consuming processes to empower data-driven decisions with the first Human Interface for Salesforce that reduces the cost of data entry while improving data quality.


Jake Soffer

Chief Executive Officer
Rollio

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17.05

Panel discussion

From employee experience to operational strategy: exploring the future of work
  • WFH, in the office and everywhere in between: how is the employee experience changing?
  • How can productivity be encouraged and measured in a remote environment?
  • Empowering all employees: how to identify where employee support needs strengthening
  • Working from home without compromising security: what measures need to be put in place?
  • Exploring how to reskill employees for a digital-first environment
  • Repurposing branches? What are insurers doing with their physical spaces?

Huw Newton-Hill

SVP - Head of Attensi USA
Attensi

Justin Gress

Chief Operating Officer - Insurance
Vantage Group Holdings

Amir Farid, Westfield
Amir Farid

Chief Operating Officer & Chief Transformation Officer - Commercial Lines
Westfield Insurance

Beth Schmidt

Director, IT Delivery and Agile Operations
Markel

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17.35

End of Day 1, Networking & Nashville Night Out at Luke's 32 Bridge

Session Five: A world of ecosystems: thinking beyond insurance

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09.00

Keynote address

Jerry: the “mobile-first car ownership super app”

Jerry is looking to become a one-stop-shop for all the daily needs of car owners – from insurance to maintenance, warranties to repairs, parking and more. Already serving over 1 million customers across 50 states, Jerry is bringing convenience to its customers with “a few clicks, a text, or a swipe”. Hear Jerry discuss their journey so far and the vision for 2022 and beyond.


John Spottiswood

Chief Operating Officer
Jerry

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09.20

Transforming the agent and member experience with knowledge Innovation at scale and speed  

Some key stats to consider: 80% of insurance customers will switch if member care is not good and 62% of consumers get conflicting answers from field offices and contact centers. eGain helps clients leverage knowledge management to address these challenges. Hear from Evan Siegel, VP of Financial Services Solutions for eGain, who has led innovation in the financial services industry for over two decades. 


Evan Siegel - eGain Photo
Evan Siegel

VP, Financial Services
eGain

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09.35

Case Study

The AXA XL Construction Ecosystem: becoming a ‘partner in risk’

In this presentation, Rose will share the AXA XL journey of the North America Construction Ecosystem and the vision for the future. She’ll discuss how customer service is at the heart of the concept and how the ecosystem is redefining the role of the insurer from a transactional commodity to a ‘partner in risk’ with customers.


Rose Hall

VP, Head of Construction Innovation & Ecosystem
AXA XL

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09.50

Fireside chat

Playing and scaling in the open landscape: a roadmap for success
  • Underlying business architecture: what is required to thrive and scale? 
  • Syncing data into multiple sources: creating new insight-driven offerings and seamless end-end payout workflows 
  • The increasingly open landscape: what new innovations have we seen this year?  
  • Becoming partnership ready: what needs to change?  
  • Innovating with APIs: what does a successful API-first payments model look like? 
  • Gaining a competitive advantage: lessons learnt from others in your industry 
  • ROI: what is needed to facilitate a digital transformation of your ecosystem? 

Pierre Braganza

Chief Enterprise Architect
CNA Insurance

Omri Mor Co-founder and CEO, Routable
Omri Mor

Co-founder and CEO,, Routable

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10.15

Leaders’ forum

Insurance in an age of convenience: tapping into cross-sector partnerships
  • Navigating a changing world: is it feasible to design a long-term ecosystem strategy?
  • A future forged from partnerships: what ecosystem of connections will we see moving forward?
  • How is the burgeoning data ecosystem fundamentally changing insurance?
  • Value-added: what additional experiences and capabilities will customers expect from insurers?
  • Getting this transformation right: keeping customer centricity at the heart of all strategies
  • Successfully competing with BigTechs and new entrants: is the future to partner?
  • Uncovering the opportunities ahead: what lessons can insurers take from open banking?
  • Threat or opportunity: how can insurers best position themselves in the new world?

Cameron Nordholm

Head of Product
AgentSync

Mitchell Kemper

State Auto Labs Director
State Auto

Dan Gumpright

Director, New Venture Lead, Tenney 110
American Family Insurance

Cameron Tucker

VP of Partnerships & Affiliate Marketing
Olive.com

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10.45

Networking break & refreshments

Session six

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STREAM
Coral Stage: Claims in a digital-first world: re-writing the rulebook 1
Jade Stage: New opportunities in the data-driven economy 2

Coral Stage: Claims in a digital-first world: re-writing the rulebook

11.15

Keynote address

Reinventing the claims journey by applying the IoT paradigm 

In this presentation, Matteo Carbone, Founder & Director of the IoT Insurance Observatory will discuss how IoT has transformed the claims journey lowering loss ratios, engaging policy holders and helping create a safer world. With examples and use cases from business lines including auto, marine and general liability, Matteo will explain how the promise of IoT is finally being realised. 


Matteo Carbone

Founder & Director
iot insurance observatory

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11.35

Remote claims assessment: an exploration of new tech 
  • Aerial imagery, IoT, drones: how are new data sources being leveraged in claims? 
  • A connected world: the potential of IoT and telematics to automate FNOL and information gathering 
  • On the scene: how is computer vision evolving and what’s next? 
  • Combining remote information gathering with AI: how is the human role in assessment set to evolve?  

Elizabeth Del Ferro

Vice President and General Manager
Nearmap

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11.50

Fireside chat 

Speed, efficiency, transparency: improving claims processes 
  • To what extent does automation provide the answers for a quicker and more efficient claims process? 
  • Driving operational efficiencies: optimising AI to improve productivity and reduce costs 
  • Responding in real time: understanding the role of NLP and other digital tools when designing an immediate claims experience 
  • Using AI and NLP to action a seamless transition from digital to human agent  
  • Is there a limit to automation in claims? 

Laurie Pierman
Laurie Pierman

Vice President of Claim Operations
Amerisure Insurance

Benku Thomas, Chubb | Insuance Innovators
Benku Thomas

VP, Chief Architect Claims
Chubb

Shyam Somani

Insurance Solutions Owner
Appian

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12.20

Panel discussion 

Preparing for a new wave of product and pricing innovation  
  • Developing new propositions: what must be considered in order to add real value for customers? 
  • Balancing a simplification of products and a differentiation of offering: picking the best route 
  • How can insurers build flexible products to reflect the changing needs of society? 
  • Using advanced analytics to deliver value-added services and individualized products 
  • From personalisation to instant services: how will new data sources transform product propositions?  
  • To what extent are insurtechs driving product and pricing innovation? 

Kevin Horwitz

Vice President, Innovation Management and Policy Development
RLI Insurance Company

Emilio Figueroa Photo
Emilio Figueroa

Chief Insurance Officer
Foresight

Grant Owens Photo
Grant Owens

Chief Insurance Product Officer
Openly

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Jade Stage: New opportunities in the data-driven economy

11.15

Interview

Are we on the brink of a data revolution?
  • How ‘open’ will data become? What new data streams might become available?
  • Data marketplaces: are these the future?
  • Two-way data trade: how can personalized and value-added services incentivize customers to share their data?
  • Ethical personalization: where do the boundaries lie?
  • Anticipating a cross-sector data sharing regulation: how can insurers prepare?
  • Ensuring data privacy: how can insurers maintain their image as trusted data custodians?

Srinivasan Sankar

Enterprise Data Leader
Hanover Insurance

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11.30

Fireside chat

The evolution of motor telematics: where next?
  • Reflecting on change: how far have telematics come in the past 5 years?
  • Beyond pay-per-mile models: how sophisticated could dynamic pricing potentially become?
  • Smarter risk profiling: augmenting and integrating telematics data with new data sources – from dash cams to GPS
  • Sharing connected car data: building relationships with automakers to benefit all parties
  • Data protection: exploring security, access and regulatory requirements
  • Smart cities and mobility ecosystems in a connected world: what’s the next phase of auto insurance?

Anthony Delaney

SVP of Product and Underwriting
Acceptance Insurance

Insurance Innovators speaker
Hobe Bond

Senior Product Manager Commercial Lines Telematics & IoT
Nationwide

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11.55

Fireside chat

The predict and prevent model: leveraging a wealth of IoT data
  • How can insurers capitalize on the wealth of real-time data from IoT, wearable devices and sensors?
  • Processing data in real time: how can the obstacles be overcome?
  • Honing risk analytics: where is new data lending new insights?
  • From pricing to risk prevention advice: using real-time data to create a hyper-personal relationship
  • Shifting from a reactive to proactive model: responding to risks with timely interventions, communications and advice
  • Enabling real-time decisioning and intervention: what’s required?
  • Respecting consumer privacy: ensuring data use remains within respectable boundaries

Matteo Carbone

Founder & Director
iot insurance observatory

Dan Campany

VP Innovation, Head of IoT
The Hartford

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12.20

Panel discussion

Becoming a data-driven company: what does this look like in practice?
  • What does an effective data management strategy look like? And what are the current obstacles to achieving this?
  • Treating data as an asset: what does it mean to truly curate and commercially drive value from data?
  • From IoT to social media: how can insurers overcome the challenges of integrating new, unstructured data?
  • Implementing AI and advanced analytics on an industrial scale: how can insurers transform emerging data into predictive and actionable insights?
  • Accessing the benefits of cloud: should security still be a concern?
  • Looking ahead: what are the keys to becoming a successful data-driven firm?

David Edgerton, Erie Insurance
David Edgerton

SVP Business Applications and Support
Erie Insurance

Paul Bessire

VP of Data
Coterie Insurance

Elizabeth Barsalou

Data Scientist
Counterpart

Alex Johnson

Head of Insurance Solutions
Quantexa

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12.50

Networking break & lunch

Session Seven: The future of underwriting

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14.05

Presentation 

The impact of climate change on risk: how should insurers respond? 

The effects of climate change are posing systemic risks to individuals, local economies and international markets. As catastrophic events become more frequent, how must insurers improve their risk and capital modelling? And what action must the industry take to be better equipped for the challenges ahead.  


Guenter Kyrszon Photo
Guenter Kryszon

Executive Underwriting Officer
Markel

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14.20

Fireside chat  

Optimizing advanced analytics in underwriting 
  • Where have advanced analytics had the most transformational impact in underwriting to date?  
  • Unlocking actionable insights from new data: where do the opportunities lie?  
  • Underwriting new risks without a wealth of historical data: how can AI help?  
  • Data-driven underwriting: how can far the personalisation of pricing go?  
  • Ensuring you don’t have unfair outcomes: keeping pricing models unbiased  

Dr Lewis Z. Liu

Co-Founder & Chief Executive Officer
Eigen Technologies

Dennis Sparks

SVP, Chief Underwriting Officer
Transverse Insurance

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14.45

Interview  

Cyber: the trends, the threats and the opportunities  
  • A spotlight on ransomware: how have attacks evolved in the last year?  
  • Why has cyber insurance been slow to gain traction to date?  
  • Pricing cyber risk more accurately: how can AI lend a hand?  
  • Will ‘off the shelf’ products take the line mainstream? Or is parametric the solution for cyber risk?   
  • What’s the potential market for a personal lines cyber product?   
  • Cyber resilience in the next normal: how have strategies had to pivot?  

Michael Drummond

Head of Cyber & Tech E&O
At Bay

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15.40

Networking break & refreshments - End of Day 2

“This is the event where real, considered insight is shared, it sets the insurance innovation agenda for the year.”

 

CEO, Konsileo

Advisory board

We are busy behind the scenes working on making Insurance Innovators: USA unmissable, but this wouldn’t be possible without the help of our Advisory Board. Take a look at our members who are helping drive the direction of our US content.

Justin Gress

Chief Operating Officer - Insurance, Vantage Group Holdings

Telisa Yancy, American Family Insurance

Telisa Yancy

Chief Marketing Officer, American Family

Nicole Gunderson, Global Insurance Accelerator

Nicole Gunderson

Managing Director, Global Insurance Accelerator

Debbie Brackeen

EVP, Chief Strategy and Innovation Officer, CSAA

Jim Streicher

Jim Streicher

Vice President - Operations Personal Lines, Cincinnati Financial Corporation

Brian Leppard

Brian Leppard

Digital Director, Farmers Insurance

Dawn LeBlanc, Hartford InsurTech Hub

Dawn LeBlanc

Managing Director, Hartford Insurtech Hub @ Startupbootcamp

Christopher Lowell, The Hartford

Christopher Lowell

Vice President and Head of Innovation, The Hartford

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More Advisory Board Members

“This is an unmissable event if you want to get inspired and hear new ideas from widest spectrum of speakers and participants.”

 

Managing Director, Ping An Global Voyager Fund

Who attends

Catch up on Insurance Innovators USA on-demand content

At Insurance Innovators USA you’ll meet fellow senior insurance leaders in Nashville, hear the latest innovation thinking and uncover the best opportunities for your organization.

To get an idea of what more you can expect, take a look at our on-demand content from past events.