VIRTUAL ROUNDTABLE
The next phase of intelligent automation: combining human and digital
29 April 2021 | 1PM ET | Hosted in our online boardrooms
This Insurance Innovators’ roundtable, held in association with Mendix, is an invitation-only online event that will bring together senior experts in automation, operations, technology, digital, transformation and strategy from across the US insurance market to discuss the practicalities around intelligent automation. Explore how to achieve greater efficiencies, what human-centred automation truly looks like and the future innovation opportunities available to insurers.
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View the agenda
The discussion
How can carriers successfully tap into the benefits of intelligent automation?
Exploring the need for human-centred automation: where does automation reach its limits?
From value-added to complex tasks: how will the role of human agents change as intelligent automation is deployed more widely?
Speakers
Amir Farid
Chief Operating Officer, Chief Business Transformation Officer – Small BusinessWestfield Insurance
Chief Operating Officer, Chief Business Transformation Officer – Small Business
Westfield InsuranceAmir Farid is an accomplished executive with over 25 years of experience as a result-oriented leader skilled in shaping strategy, leading significant business and technology transformation, driving innovation, business operations, developing data and analytics practices and leading complex programs. He is a visionary, tech savvy and results oriented leader, possessing business and financial acumen and extensive technical implementation experience. Amir has a proven track record for successfully leading a large and complex organization through transformation while managing multiple responsibilities in a high-pressure and dynamic environment and for completing highly complex and large-scale transformational initiatives, while delivering results with vision and passion.
Amir serves as the Chief Operating Officer and Chief Business Transformation Officer for Westfield Small Business Insurance with leadership responsibilities for Business Operations, Strategic Investments, Business Architecture, Product, Platform, Marketing, Finance, Data, Analytics, Delivery and Transformation activities for the business segment. Serving as ‘mission control’ in standing up, operationalizing, and steering Small Business while continually evolving and improving the segment.
Prior to joining Westfield, Amir served as Chief Operating Officer (COO) for the Business Insurance Operating Model Transformation Strategy, COO for Product and Platform, and also served as the Platform Lead for Travelers Business Insurance. In his roles, he was responsible for transformational strategies, planning, architecture, data, analytics, logistics, financials and delivery of strategic investments tied to the Operating Model Transformation and also Products and Platforms initiatives. He provided leadership oversight and governance for all Operating Model investments and delivery programs.
Amir has also served in leadership roles for Allstate Insurance, United Airlines among other companies across different industries and also served as a Management Consultant for clients in United States and Europe.
Agenda
April 29 at 1PM ET
90 minutes
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Introduction to the roundtable
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Speed, efficiency, excellence: exploring the promise of intelligent automation
Amir Farid, Chief Operating & Business Transformation Officer, Westfield Insurance
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Roundtable discussion
- From underwriting to claims: where can greater efficiencies be achieved through increased automation?
- How can carriers successfully tap into the benefits of intelligent automation?
- Reimagining process to create meaningful change: how to move beyond old tech and legacy thinking?
- Exploring the need for human-centred automation: where does automation reach its limits?
- Combining the human and the digital: strategies for success
- What common problems do carriers face when creating a human-centred automation process?
- From value-added to complex tasks: how will the role of human agents change as intelligent automation is deployed more widely?
- Future opportunities: what’s next for intelligent automation in insurance?
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Closing remarks
Request an invitation
This roundtable is designed for senior figures working across insurance.
Fill in this short form if you meet the above criteria and would like to participate in the discussion. All invitation requests will be vetted and approved (or declined) by the organizer.
Sponsored by
Mendix, a Siemens business, is the global leader in low-code application development for the enterprise. Mendix reinvents manual coding with a model-driven approach, promoting collaboration between business and IT teams and accelerating application development. Over 4,000 leading companies globally trust Mendix’ unwavering standards of security, quality, and governance — empowering enterprises to realize their digital futures.