VIRTUAL ROUNDTABLE

Intelligent automation in a new era: supercharging output and efficiencies

Transcending traditional workflows, processes and performance: operational excellence without constraint

 20 May 2021 | 1PM ET | Hosted in our online boardrooms

This Insurance Innovators’ roundtable, held in association with Mendix, is an invitation-only online event that will bring together senior experts in automation, operations, technology, digital, transformation and strategy from across the US insurance market to discuss the practicalities around intelligent automation. Explore how to achieve greater efficiencies, what human-centred automation truly looks like and the future innovation opportunities available to insurers.

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The discussion

How can carriers successfully tap into the benefits of intelligent automation?

Exploring the need for human-centred automation: where does automation reach its limits?

From value-added to complex tasks: how will the role of human agents change as intelligent automation is deployed more widely?

Speakers

Amir Farid

Chief Operating Officer, Chief Business Transformation Officer – Small BusinessWestfield Insurance

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Amir Farid, Westfield
Amir Farid

Chief Operating Officer, Chief Business Transformation Officer – Small Business

Westfield Insurance

Amir Farid is an accomplished executive with over 25 years of experience as a result-oriented leader skilled in shaping strategy, leading significant business and technology transformation, driving innovation, business operations, developing data and analytics practices and leading complex programs. He is a visionary, tech savvy and results oriented leader, possessing business and financial acumen and extensive technical implementation experience. Amir has a proven track record for successfully leading a large and complex organization through transformation while managing multiple responsibilities in a high-pressure and dynamic environment and for completing highly complex and large-scale transformational initiatives, while delivering results with vision and passion.

Amir serves as the Chief Operating Officer and Chief Business Transformation Officer for Westfield Small Business Insurance with leadership responsibilities for Business Operations, Strategic Investments, Business Architecture, Product, Platform, Marketing, Finance, Data, Analytics, Delivery and Transformation activities for the business segment. Serving as ‘mission control’ in standing up, operationalizing, and steering Small Business while continually evolving and improving the segment.

Prior to joining Westfield, Amir served as Chief Operating Officer (COO) for the Business Insurance Operating Model Transformation Strategy, COO for Product and Platform, and also served as the Platform Lead for Travelers Business Insurance. In his roles, he was responsible for transformational strategies, planning, architecture, data, analytics, logistics, financials and delivery of strategic investments tied to the Operating Model Transformation and also Products and Platforms initiatives. He provided leadership oversight and governance for all Operating Model investments and delivery programs.

Amir has also served in leadership roles for Allstate Insurance, United Airlines among other companies across different industries and also served as a Management Consultant for clients in United States and Europe.

Agenda

May 20 at 1PM ET
90 minutes
  • Introduction to the roundtable

 

  • Speed, efficiency, excellence: exploring the promise of intelligent automation

Amir Farid, Chief Operating & Business Transformation Officer, Westfield Insurance

  • Roundtable discussion
  • How can carriers successfully tap into the benefits of intelligent automation?
  • Reconciling legacy systems with new technologies: where are the main pain points? How can automation be used to overcome internal siloes?
  • Transcending traditional performance: optimising AI to streamline processes, workflows and decision making
  • Low code/no code developments: how can insurers grasp the opportunities for innovation?
  • Augmenting workforce capabilities: empowering employees with new tech
  • From value-added to complex tasks: how will the role of human agents change as intelligent automation is deployed more widely?
  • Building a roadmap for future opportunities: what’s next for intelligent automation in insurance?

 

  • Closing remarks

Request an invitation

This roundtable is designed for senior figures working across insurance.
Fill in this short form if you meet the above criteria and would like to participate in the discussion. All invitation requests will be vetted and approved (or declined) by the organizer.

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