LIVE PANEL DISCUSSION

The future of

the claims department

Insurance disrupted: flexing to meet the changing needs of the claims department

The rise of remote assessment and digital self-service has seen traditional claims processes overhauled. Looking to the next decade, the claims department is set to undergo further change, as investment in automation continues to accelerate, customers increasingly demand a more pre-emptive insurance model, and fraud becomes more sophisticated and creative.

This webinar will bring together three senior figures from carriers to discuss the steps that claims departments need to take in order to succeed.

Speakers

Dan Moore

Chief Operating OfficerQBE

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Dan Moore, QBE
Dan Moore

Chief Operating Officer

QBE

Patrick Nails

Executive Vice President and Chief Claims OfficerArch Insurance

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Patrick Nails
Patrick Nails

Executive Vice President and Chief Claims Officer

Arch Insurance

Pat Nails is the Chief Claims Officer for the Arch Insurance Group Inc. Pat joined Arch in April 2004 and held a number of positions in legal, claims and reinsurance before being named General Counsel in 2012. Pat subsequently moved over to the Claims Department in April 2018 assuming the role of Chief Claims Officer for Arch. Prior to joining Arch Pat spent ten years at the Kemper Insurance Companies and five years in private practice in his hometown of Chicago, Illinois. He received his B.S. in Finance from the University of Illinois and his J.D. from the Chicago-Kent College of Law.

Ashish Savani

Vice President, Business Transformation and Strategic InitiativesZurich North America

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Ashish Savani
Ashish Savani

Vice President, Business Transformation and Strategic Initiatives

Zurich North America

Joseph Olmedo

Global Practice LeaderGuidewire

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Joseph Olmedo

Global Practice Leader

Guidewire
Over 20 years combined experience in P&C Insurance. Focus on claims and software solutions specifically tailored to P&C.

Agenda

May 26 at 10am PST

60 Minutes

• What new trends and technologies have emerged as a result of the pandemic? How have claims department had to adapt?
• The rise of remote-assessment: how has the pandemic normalized digital claims handling?
• Keeping pace with customer expectations and an increasingly complex fraud landscape: what new skill sets do claims departments need?
• Charting the trends towards hyper-personalization and prevention: how is the role of the claims department fundamentally changing?
• Leading with empathy: what steps need to be taken to deliver next level CX in claims and how can technology help?
• What does the move to a predict and prevent model mean for the future of claims departments and claims handlers?
• Preparing for the bionic claims department: what will the hybrid workforce look like? In what timeframe can we expect to see these change?
• Automation elevating claims handlers to more complex tasks: what skills and training will be needed to help employees adapt?
• From technological to interpersonal skills: how can claims teams attract, develop and retain the top talent in the digital age?

 

Sponsored by:

Guidewire

About Guidewire

Guidewire delivers the industry platform that Property and Casualty (P&C) insurers rely upon to adapt and succeed in a time of accelerating change. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. As of the end of our fiscal year 2019, we were privileged to serve more than 380 companies in 34 countries.

For more information, please visit www.guidewire.com